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Sr. Business Analyst Resume

Windsor, ConnecticuT


  • An organized goal - oriented individual with 8+ years of versatile experience working as a Certified Scrum Master / Business Systems Analyst in Banking- Credit Card, Retail and Telecom, E-commerce domain. Successfully coached Teams in migration to Agile framework for effective release the projects
  • Proficient in Requirement Gathering with a strong knowledge in SDLC using waterfall and Agile/Scrum/Safe methodologies.
  • Expertise in Documenting artifacts such as Business Requirements Document (BRD), Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM), Systems Requirement Specification (SRS) and Request for Change (RFC).
  • Acquired results of analysis and workflows as well as obtaining sign-off from the appropriate Line of Business (LOB).
  • Extensive experience working with Distributed Scrum Teams in managing and delivering outcomes for each sprint.
  • Strong knowledge on regulations like SOX, UDI, FCRA, HMDA, RESPA, PATRIOT ACT, FATCA FINRA, BSA, KYC, SEC, FINCEN.
  • Understanding of POS software features like Sales Reporting, Customer Management, Inventory management, Employee management.
  • Extensively worked on Access Management and Single Sign on with SAML.
  • Efficient in implementing Orchestration to reduce the human interaction and increase the Batch Process and addressed all aspects of credit card business.
  • Experience in molding, convincing, Training and coaching the Scrum teams in migration from Traditional to AGILE.
  • Experience working in databases project and Data mapping, Data Modelling, (ETL) and Data visualization and Data Normalization.
  • Excellent knowledge using Excel functions like PivotTables, VLOOKUP, Macros, Views and SQL for Joints and Stored Procedures.
  • Experience with scrum techniques such as Estimation Planning Poker, Moscow, INVEST, T-shirt size, Silent writing and SMART technique.
  • Proficient in understanding HE, HELOC, Reverse mortgages, Rate locks, ARM attributes.
  • Proficient in Checking Processing System Day 1, Day 2, AML, Loan processing system, Item Processing, Clearing, Settlement, KYC, Credit, Rewards and Gift wire transfers.
  • Proficient in writing detail-oriented Business Requirements for both Functional and Non-Functional Requirements.
  • Excellent Communication, Problem-Solving, Critical Thinking, Conflict Resolution, Facilitation, and Documentation skills.
  • Hands on experience in creating wireframes, activity flow and mockups using MS Visio, Lucid charts.
  • Worked with different Project management tools like JIRA, RALLY now CA Technologies, HPALM, SharePoint, Confluence, TFS.
  • Fetching services form Enterprise Service Bus as and when required like micro services, Patch Processing and other services.
  • Monitor product for all defined KPI s to ensure best in class customer experience
  • Impact Analysis, Gap Analysis, SWOT Analysis, Risk Analysis, Cost Benefit Analysis are some of the analysis techniques that I am good at.
  • Training stake holders and ensures requirement traceability in the initial phase of the projects.
  • Proficient in elicitation techniques such as Client Interviewing, Requirements Workshop, Prototyping, Brainstorming, Surveys/Questioners, Focus Groups.
  • Facilitated highly interactive JAD and JAR for deriving functional and nonfunctional requirements and resolving impediments.
  • Analyze, develop, test, and deploy Interactive Voice Response applications based on specifications.
  • Understanding channels like ATM, E-banking, Mobile Banking.
  • Facilitated multiple Triage calls with developers and testers to find the root cause of bug.
  • Involved in various Testing methods such as Functional Testing, Unit Testing, Blackbox Testing, Performance Testing and facilitated User Acceptance Testing (UAT).
  • Documented Test cases, Test Scripts, Test Scenarios.
  • Proficient in implementation of Service Oriented Architecture in the form of Web Services and Web Methods and testing web services using POSTMAN, SOAPUI
  • Experience in facilitating scrum ceremonies like Sprint Planning, Daily Stand Up, Sprint Review, and Sprint Retrospective as well as Spike sessions.
  • Experience maintaining Scrum Artifacts like Product Backlog, Sprint Backlog, burn down chart and Burnup chart, Release Burn down/ Burn up.


SDLC Methodologies & Frameworks.: Waterfall, Agile, SAFe, Scrum, Kanban, XP, ATDD, TDD, FDD

Modeling Tools: Lucid Charts, Balsamiq, MS Visio, Smart Draw, UML Designer

Testing Tools: HP ALM, QF Test, SOAP UI, Postman, Swagger

Project Management: Oracle Glassfish, MS Project, HP ALMDevelopment Management JIRA, Rally (Agile Central), VersionOne

Databases: Oracle 10g,11, MS SQL Server 2008, 2012, MySQL

ETL Tools: Informatica 7, Informatica 9.0.1.

BI Tools: Tableau, Power BI, SQL Reporting Services like SSRS, SSAS, SSIS

Web Technologies: SOAP and Rest, XML, HTML, CSS, JavaScript, SQL, Ajax.


Confidential, Windsor, Connecticut

Sr. Business Analyst


  • Gathering requirements from business and making MOM as scribe.
  • Inviting business to skype sessions and explaining the pros and cons of features.
  • Documenting artifacts like BRD, FRD, SRS in detail for internal use only.
  • Conducting walkthrough with the business on the documentation drafted to take the signoff.
  • Studying the required API’s and documenting the same.
  • Testing the API’s using Postman and Fidler and saving them for future use.
  • Parallelly working on Automated Bonus Notifications where the files go form me to marketing cloud and there to the rep.
  • Receiving the monitored report from Marketing cloud to Broker Dealer and then to Business.
  • Matching the use cases with the API functions and defining the rappers respectively.
  • Working on Toad to retrieve the data in collaboration with the developer.

Confidential, California

Sr. Business Systems Analyst


  • Used Confluence to document and Communication Plan and Other Findings.
  • Ensured timely delivery of Shippable Product and Involved in Product Backlog Grooming.
  • Assisted developers in writing client-side validations and creating Ajax for dynamic and interactive UI pages.
  • Involved in the analysis of the existingcredit cardprocessing system, mapping phase according to functionality and data conversion procedure.
  • Planned, Defined, Created and Tested Restful API.
  • Implemented SOA architecture with standard principles.
  • Creating Quality artifacts and collecting metrics data and conducting audits.
  • Performed in depth Gap analysis to bridge the gap between As is -To be format.
  • Developed wireframes, mockups and dynamic prototypes using MS Visio.
  • Made sure user stories are according to INVEST criteria.
  • Escalating risk and issues to higher authority/management.
  • Implemented Batch Process for autopayment with credit card.
  • Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
  • Assisted PO in prioritizing the backlog item using MOSCOW technique.
  • Facilitated numerous JAD sessions with large group of developers and analysts.
  • Collaborated with the CICD team and got an opportunity to use Jenkins and TFS.
  • Managed and Identified various Dependencies with other Internal And external teams.
  • Create project plans and keep track of schedule for on time delivery as per the defined quality standards.
  • Facilitated multiple web service negotiations during SLA meetings.
  • Acted as a Proxy PO in many situations when required.
  • Involved in designing and modellingWebServices Orchestration for ROI
  • Facilitated the process of WSDL lookup for SOAP web services.
  • Tested Web Services using SOAP UI and created and tested API.
  • Coordinated execution of Unit testing, System integration testing, and User acceptance testing (UAT).

ENVIRONMENT MS Office Suite, AJAX, MS Visio, API, JSON, XML, HTML, UML, Eclipse, JavaScript, Oracle server, SwaggerSOPA UI, TFS JIRA, SQL.

Confidential, North Carolina

Business System Analyst


  • Used JIRA to document and visualize stories, tasks and measure performance through burn down charts/velocity charts.
  • Extensively used Excel for Pivot Table, Macros, Views, VLOOKUP.
  • Ensured Timely delivery of Shippable Product and Involved in Product Backlog Grooming.
  • Collaborated with Data Admins of respective departments and did Data profiling on the source data.
  • Used Oracle Database Integrator for the ETL process.
  • Worked closely with the ETL Developers to explain the business rules.
  • Indulged in Software Components of Point of Sale i.e both On-premise like Barcode Scanner, CC Reader, Receipt Printer and Cloud based.
  • Worked with POS system extensively to monitor the employees progress, schedules and authorization and authentication.
  • Hands on experience working on Point of Sale Systems like Square and Epson.
  • Proficient working on the products from discovery to delivery and Handling Point of Sale (POS)
  • Worked on latest POS Mobile Payment application like Apply pay, Google pay and PayPal.
  • Created multiple excel sheet for Data mapping in details I.e from Source data to Target data.
  • Provided source to target mappings to the ETL team to perform initial, full, and Incremental loads to target.
  • Excellent knowledge of latest trending features of POS applications like customizable, editable, instant reports, Digital signature acceptance.
  • Collaborated with Architect to design STAR schema using Erwin with various Dimensions and FACT tables.
  • Assisted in creating Entity Relationship diagrams (ERD).
  • Responsible for parsing the sensitive data to adhere the regulations.
  • Implemented and facilitated techniques along with Test Driven Development (TDD) and Acceptance Test Driven Development (ATDD).
  • Implemented OLAP techniques, performed Slicing, Dicing, Rollup and Drilldown on the data using SQL Server Management Studio SSMS and involved in created POC Reports using Base SAS
  • Effectively handled Requirement Churn during the sprint Cycle.
  • Effectively handled the impediments and dependencies by forcing the same and assisting the team.
  • Experienced in Collaborating with the Stakeholders in transformation rules.
  • Used Tableau and generated reporting dashboards for business as proof of concept.
  • Assisted team in writing the stored procedures in SQL server Management Studio SSMS.

ENVIRONMENT JIRA, ODI, MS Visio, MS Project, UML, XML, Java, Microsoft Excel, Microsoft Word, Microsoft

Confidential - Austin Texas

Business Systems Analyst


  • Monitored the progress of the work through constant tracking of capacity and velocity of the team using JIRA
  • Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
  • Assisted in prioritizing the backlog item using MOSCOW technique.
  • Worked with product owner on artifacts such as Product Backlog, Sprint Backlog, Sprint and Release Burndown/Burnup charts.
  • Provided risks pertained with credit card auto payment Batch Processing.
  • CreatedUMLactivity diagrams,sequence diagrams,Business Process Modelling Notation (BPMN), state diagrams using Microsoft Visio to help developers understand the user stories.
  • Made sure user stories adhere theINVESTcriteria and assisted PO to prioritize backlog item using MOSCOW technique
  • Created Release Planning for sprints by calculating the Estimated Velocity continuously.
  • Thorough understanding if various modules of AML including watch list filtering, suspicious activity monitoring, CTR, SAR and FBR.
  • Report to investors and investment managers at various intervals during completion of theAML/KYCclearing process.
  • Provide and recommend actions to mitigate risk and use judgment-based decision making regarding theOFACscreening and clearing process
  • Planned for sprints by calculating the Estimated Velocity using Commitment driven planning and Velocity driven planning techniques as per the requirements.

ENVIRONMENT MS Visio, MS Project, Windows XP, SQL Queries, PLSQL, XML, VB, Java, SSRS, SSAS, .Net, HP Quality Centre.


Business Analyst


  • Gathered requirements, documented artifacts and had internal walkover sessions with the Team.
  • Performed cost-benefit analysis and forecasting for the project.
  • Conducted walkthrough sessions with the developers.
  • Created working mockups, prototypes and various UML diagrams for the business and the Team.
  • Performed business & functional analysis to create evaluation documents, workflow analysis recommendations, detailed system specifications and alternative future state depiction workflows & process diagrams.
  • Assisted testing team in writing test cases, test scenarios and conducted UAT testing.

ENVIRONMENT Waterfall Methodology, MS Project, MS Office (MS Word, MS Excel and MS PowerPoint), Mock-up


Business Analyst


  • Conducted walkthrough sessions with the developers.
  • Gathered and documented requirements using in Rational ClearQuest.
  • Performed cost-benefit analysis and forecasting for the project.
  • Performed business & functional analysis to create evaluation documents, workflow analysis recommendations, detailed system specifications and alternative future state depiction workflows & process diagrams.
  • Assisted the testing team in writing test cases and developing test scenarios.
  • Developed UML diagrams using Visio.

ENVIRONMENT Waterfall, Windows 98/XP MS Office suite, SharePoint 2007, MS. Visio, MS. Project, Salesforce

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