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Salesforce Business Analyst / Qa Lead Resume

Valencia, CA

SUMMARY:

  • Over 10 Years of IT experience wif focus on Quality Management and Quality Assurance ofweb applications and Salesforce (SFDC) Platforms.
  • 4+ Years of experience worked as Salesforce Business Analyst.
  • Experience in Project Management, Project Schedule, Project Tracking and Team Management.
  • Expertise in developing Test Plans, Test Estimation, Test - Case Designs, and Test Script based on User Needs, specifications and requirement documents.
  • Good noledge and Experience of iterative Software Development Life Cycle (SDLC) including waterfall and Agile Scrum methodology.
  • Extensive noledge in Salesforce (SFDC) Platform experience and across its sandbox environments.
  • Experience using Salesforce Administration (SFA), User Profiles, Creating Roles, permission, validation rules, Page Layouts, Reports /Graphs, Dashboards and Salesforce Testing.
  • Experience on configuration, Customization and Administration in SalesForce.com.
  • Communicated wif stakeholders to understand teh business requirements and translate them into business flows and details functional requirements.
  • Experienced in Scoping phase, Gap Analysis, Testing, and implementing Phase.
  • Extensive noledge of teh Agile Methodology, Sprint wise delivery
  • Experience in performing teh Sanity testing, Functional testing, Intersystem testing, Regression testing, System testing, GUI, Browser compatibility testing, Ad-hoc testing, End-to-End Testing, UAT.
  • Exposure to STLC concepts wif very good noledge of Defect Tracking Life Cycle (DTLC).
  • Involved in Requirements review, testing artifacts review, process management, system test support, UAT support, deployments and production sanity support.
  • Very good experience in Defect/Test Management tools like Quality Center (ALM) and Rally.
  • Responsible to define business process, risk analysis, provide baseline acceptance criteria and deliverables.
  • Web Service testing using SOAP-UI and SOA Tools.
  • Possess good level of understanding of WSDL, XSD, XML documents for Web Services Testing using SoapUI tool.
  • Expertise inwriting database query using ToadandSQL Server for backend data validation and data integrity check.
  • Rich experience in CMMI Methods & Process across teh organization, ability to define and implement process as per various standards.
  • Ability to successfully manage multiple deadlines and multiple projects effectively through a combination of business and technical skills

TECHNICAL SKILLS:

Technology: Manual Testing, Agile Methodology, Database Testing, Selenium Web driver 2.0

Language: SQL, PL/SQL, Core JAVA, Cucumber, Maven, Sales Force

Platform: Windows 2000 & 2003 Server / 2K Professional / XP / 98 / 95

Testing types: Functional, Sanity, System, Integration, Regression testing and UAT.

Tools noledge: Eclipse, Git, Jenkins, Rally, HP QC 11, Caliber 11, SOA 6.2 (Web service Testing), Toad 10.6

Office tools: Microsoft Visio, PowerPoint, Office, Excel, Word

Webservice’s: Good Exposure on teh Web Services wif SOAP UI - 5.0

Operating systems: Windows, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Valencia, CA

Salesforce Business Analyst / QA Lead

Responsibilities:

  • Analyze teh Business Requirements and closely work wif teh Business Team to get teh Clarifications addressed.
  • Involved in Implementation of Agile Scrum Methodology to improve communications between Development, Product Management and Business teams.
  • Manages SVT resources (both off-shore and on-shore) and timelines of assigned projects and tasks.
  • Involved in teh project-planning phase of a computer system and be required to provide work estimates.
  • Involved in teh project-planning phase of a computer system and be required to provide work estimates.
  • Understand all teh Integrated Applications impacted wif teh Change Request.
  • Responsible to identify and review Test Cases in ALM and identify automation test cases and updated respected flags in rally for each module.
  • Coordination of both offshore and onshore team’s daily tasks planning, assignment and tracking
  • Designing and executing test cases from Business requirements and managing defects.

Environment: SOAP-UI, Quality Center (ALM), Windows 2000 & 2003 Server, SoapUI toolClient: Century Link, Denver, USA October 2010 - December 2017

Confidential

Salesforce Business Analyst

Responsibilities:

  • Analyze teh Business Requirements and closely work wif teh Business Team to get teh Clarifications addressed
  • Spearheading all teh agile projects wif respect to SFA (SalesForce Automation) area.
  • Understand and analyze teh requirements through client interaction (wif System analysts), POCs (proof of concept) exercise.
  • Developing test framework based on Cucumber BDD framework.
  • Understand all teh Integrated Applications impacted wif teh Change Request.
  • Involved in web service testing using SOAP UI
  • Responsible to identify and review Manual Test Cases in QC, identify automation test cases and updated respected flags in QC for each module.
  • Prepare automation scripts in Selenium Webdriver.
  • Actively involved in Daily Scrum meeting, Sprint Planning meeting, Backlog Refinement meeting, Requirement verification and Retrospect meeting.
  • Designing and executing test cases from Business requirements and managing defects.
  • Supported Release activities and User Acceptance Testing (UAT).
  • Coordinated end to end activities wif dev team, test teams, infrastructure teams.
  • Validating teh Web Services using XML files for teh user functionalities
  • Performed verification and validation of teh work products produced by development team.
  • Prepared and shared teh daily Defect and Test status reports wif business stakeholders.
  • Responsible for addressing any kind of issues/concerns wif respect to teh project.
  • Involved in user story test case review meeting and warm hand off meeting.
  • Involved in Monthly Audits wif teh Software Engineering Process Group (SEPG team).
  • Drives SWAT calls and seek resolution for issues during offshore timings.

Environments: Java, J2EE, SOAP Web Services, Oracle 10g/9i, Selenium Web Driver, Rally(AGILE), Cucumber BDD, Eclipse, Git Hub, Jenkins, Sales Force

Qwest Software Services

Confidential

Responsibilities:

  • Analyzed teh functional design and Use Case documents, prepare clarification log at teh earliest stage.
  • Handled manual as well as automation testing.
  • Executed automation scripts using Selenium automation tool.
  • Reviewed teh automation as well as Manual test scripts and results.
  • Developed test cases in QC for teh approved scenarios in teh allowed time frame.
  • Get teh test cases reviewed from teh Capability/QA lead and update review comments if any.
  • Responsible to review Manual Test Cases in QC, identify automation test cases and updated respected flags in QC for each module.
  • Reported software defects in Quality Center and interacted wif teh developers to resolve teh defects Followed up defects raised throughout teh release till completion
  • Attended defect calls to communicate/ clarify information regarding defects wif concerned parties.
  • Responsible for overall project monitoring, control and status reporting.
  • Participated in project review meetings, representing teh Provisioning applications test teams and providing status, as requested.
  • Acquired domain noledge by interacting wif teh business and transferring that noledge to teh offshore team.
  • Specialized functional and system testing skills as well s detailed application noledge to provide support to critical issues.
  • Implemented test design techniques.
  • Performed root cause analysis for all teh ordering and provisioning applications
  • Co-ordinated wif development & requirement team for any issues faced & information required by team during test preparation and execution.
  • Defect Tracking & Reporting using QC.
  • Developed teh Positive and Negative Test Cases for various modules based on teh business
  • Requirements.
  • Created, optimized, reviewed, and executed SQL test queries to validate transformation rules used in source to target mappings and verify teh data in target tables. Performing End to End Testing during SIT phase.
  • Performed Sanity testing, Functional testing, Regression testing, End to End Testing, SIT and UAT.
  • Consolidation of Daily activity reports, Execution Log reports, Defects reports, Test Summary Reports.

Environment: CORE, EFLOW, LIMS, Selenium Web Driver, Rally(AGILE), QC 11.0, Java, J2EE, Oracle 10g/9i, Cucumber BDD, Eclipse, Git Hub, Jenkins, Unit, Spring MVC Framework, HTML, JavaScript, XML and SOAP

Qwest Software Services

Confidential

Responsibilities:

  • Understand and analyze teh requirements through client interaction (wif System analysts), POCs (proof of concept exercise)
  • Implemented test design techniques
  • Developed test cases, test case execution, demos to business, providing support to teh lead on generation of process artifacts, communication wif development on issues such requirement clarification/defects, raising project and non-project concerns to teh lead, support and coordination wif other teams.
  • Involved in executingSQL queriesto verify database was updated.
  • Involved in troubleshooting of various issues during development stage and testing.
  • Executing automation script.
  • Reporting daily, Weekly and Monthly status report.
  • Co-ordinate wif development & requirement team for any issues faced & information required by team during test preparation and execution.
  • Defect Tracking & Reporting using QC.
  • Reported teh project status to offshore and onsite management accurately and weekly
  • Performed Static testing at earlier stage to avoid gaps/issues in later stage
  • Clarification/defects, raising project and non-project concerns to teh lead, support and coordination wif other teams.
  • Involved in executingSQL queriesto verify database was updated.
  • Executed automation script.
  • Participated in project review meetings, representing teh Ordering applications test teams and providing status, as requested
  • Reporting daily, Weekly and Monthly status report.
  • Performed root cause analysis for all teh ordering and provisioning applications.
  • Takes part in project initiation, effort estimation, project and resource management activities, test design techniques, defect management and support for preparing test plans.
  • Performed verification and validation of teh work products produced by development team.

Environment: Core Java, PHP, Java Script, Oracle 10g/9i, Tomcat, Eclipse, Unit, Spring MVC Framework, HTML, JavaScript, Selenium, VSS and Networx Ordering Portal

Confidential

Software Engineer

Responsibilities:

  • Takes part in project initiation, effort estimation, project and resource management activities, test design techniques, defect management and support for preparing test plans.
  • Involved in requirement gathering throughout teh planning and implementation.
  • Analyzed teh functional design and Use Case documents and raise all queries at teh earliest stage.
  • Executed automation script by using automation tools (Selenium)
  • Involved development and test plan and different stages of Software Testing Life Cycle
  • Involved in gap analysis report/ build/ production activities.
  • Involved in Project closure report and Lesson Learnt documents.
  • Involved in summary report and defect reports.
  • Defect tracked and reported in QC/ALM.
  • Involved in Project closure report and Lesson Learnt documents.
  • Coding wif java classes for Email server and also designing JSP pages for Email client.
  • Design User interfaces using JSP, & HTML, Java Script.
  • Used JavaScript for client side validation and Ajax for client side validation.
  • Design, coding and unit testing.
  • Deployment and Configuration management through VSS.
  • Data integration, analysis and report generation.
  • Involved in design, review, coding as per business requirements.
  • Wrote SQL queries.
  • Involved in various testing phases (System, Integration, Regression)
  • Preventative (Sev 3 & 4) code fixes and testing.

Environment: JSP, & HTML, Java Script, SQL queries, VSS, Windows, Unix, Microsoft Visio, PowerPoint, Office, Excel, Word.

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