Customer Intelligence Analyst Resume Sunnyvale, CA - Hire IT People

SUMMARY:

Over 10 years of experience as Business/Process/Data Analyst
Business Process development, improvement and activities and Project Management.
Experience in Agile Scrum methodology, quote configuration validation, Data Analysis & data management
Proficient in SalesForce.com, Siebel CRM, MDM customer master, HPE ALM
Experience in Order fulfillment, Software licensing and Contracts Administration
Knowledge of MS Office, Project, Visio, SQL Server

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Customer Intelligence Analyst

Responsibilities:

Analyze and review large quantitative data sets and create meaningful reports to drive customer data migration decisions.
Leading Manual review of systematically aligned customer data

Confidential, Sunnyvale, CA

Business Analyst

Responsibilities:

Defining current and to - be states within systems or organizational processes including user interface/user experience components, data governance, workflows; Requirement gathering and Analysis.
Creating User stories, Mockups, Decisions & Clarifications, User guides, Project status, Meeting notes etc. Manage relationships with multiple teams and processes.
Creating project plans to manage internal projects to improve processes Software Quote to Cash.
Key contributor to licensing data transformation with data migration CRM, UAT & users of new licensing system.
Defect tracking, reporting, reviewing and analyzing test results
Managing initiatives such as new systems or process implementations through major milestones with clarity and accountability.
Methodical attention to details: Documenting, analyzing and understanding business and technical boundaries.

Confidential, Sunnyvale, CA

Project Manager

Responsibilities:

Working with Worldwide teams in designing new processes and analyzing and evaluating current processes to improved and efficient performance of teams.

Confidential, Cupertino, CA

Assets and Entitlements Data Analyst / Sales Info Specialist

Responsibilities:

Quote validations - Review new/ renewal quotes and validate product configuration.
Reporting- Executing data reports for customer accounts from EDW and Business Objects. Reviewing Strategic customer accounts data to support sales & renewals teams create quotes.
Data Creation Project - Leading a team for manually updating assets and entitlements in Siebel for renewal purposes.
Pricing Simplification Project -- Supported the team in collecting data from thousands of orders for the management & analyze historical pricing structure
Provided to new team members and assist them to get up to speed.

Confidential, Cupertino, CA

Order Processing Analyst / Contracts Administrator

Responsibilities:

Order Entry using Siebel 5.6. Processing new orders and updating Opportunity and validating quote prepared by the sales rep with the purchase order sent by customer.
Validating contracts meet the necessary legal requirements up on reviewing the signatures on contracts, credit history of customer etc.