PROFESSIONAL SUMMARY:

Accomplished customer - focused Business professional with over fifteen years of experience in cross functional customer team. Expertise in training, collections, computer projects, customer service, chargebacks, and rebates. Proficient in analysis, negotiations and contract administration.

TECHNICAL SKILLS:

Microsoft Office Suite, MaxRev, QAD, SAP-(finance module), iContracts, Uperform, CARS/IS, CIS, Trackwise, ShareWeb -Open Text Live Link, People Soft (HR module), In-house software modules (EZ-Web and On-line survey)

PROFESSIONAL EXPERIENCE:

Confidential, Mahwah, NJ

Sr. Government Pricing Analyst

Responsibilities:

• Analyze and prepare quarterly Medicaid rebates for 92 programs
• Manual processing of ROSI’S and Interest Calculation analysis
• Format and upload payment information into SAP ERP system
• Submit payment packages for rebate payments
• Assisted with updating new products launches on the CMS website.
• Resolve State inquiries regarding rebate calculations.
• Assist contracts & pricing department as required.
• Work with Finance to ensure payments are made on a timely basis.
• Maintain and update Work Process Documents
• SAP /Solman Super user for GP group

Confidential, Parsippany, NJ

Senior Rebate Analyst

Responsibilities:

• Process and validate all rebates to comply with Letters of Commitment (LOC) program
• Record, track and monitor status of rebates
• Maintain member eligibility in rebate administration system
• Create and issue reports
• Audit and validate rebates
• Analyze rebate sales and fee reports
• Review and calculate Failure to Supply according to contractual agreement.

Confidential, Pine brook, New Jersey

Senior Rebate Analyst

Responsibilities:

• Responsible and accountable for rebate utilization analysis and commercial rebate payments.
• Maintain, validate and calculate databases and rebate logs.
• Analyze client utilization detail to ensure rebate claims and payments are to contract specifications.
• Provide timely payment notification to customer.
• Follow-up with customers to resolve discrepancies and disputes.
• Participate in recommending solutions and compose written notices to customers as necessary.
• Assist with departmental month end and closing processes via reports and classification of rebate payments.
• Accomplished rebate payment processing of backlog for 2011 rebates while maintaining current with 2012 rebate payments for Alvogen (generic) and Almatica (brand) contracts.
• Created and manage in-house Commercial Rebates / State Medicaid master log for the purposes of tracking rebates, payments, customers. Log utilized for month end and closing reports.
• Processed “Almatica” (Brand Company for Alvogen) chargebacks weekly.
• Processed payments and maintained log for State Medicaid rebates on a timely basis.
• Participated in iContracts system implementation for rebates. Created test cases, SOPP and work instructions for end users.

Confidential, East Hanover, New Jersey

Trade Analyst

Responsibilities:

• Accountable for collecting Debit A/R Portfolio of $500K for one of the top three accounts and Puerto-Rico in an Order- to - Cash cross functional environment.
• Responsible for identifying and resolving customer issues as it pertained to overages, shortages, debits, credits, orders, returns, pricing, shipping, and order status.
• Consistently exceeded key performance metrics by achieving a quarterly average of 99% current, zero items over 90, and a four month rolling trial.
• Successfully trained new hires in collecting chargeback deductions. Utilized expertise and knowledge of chargeback process and systems.
• Accomplished weekly goal of monitoring and reconciling blocked credits for assigned accounts through analyzing and researching discrepancies between original customer debit and issued credit.
• Successfully met and exceeded established percentage of orders entered, team call coverage, abandoned call rate and customer unadjusted items cycle time.
• Efficiently and effectively performed daily functions of the order to cash process.

IT Training Analyst

Confidential

Responsibilities:

• Skillful in evaluating effectiveness of training and altering curriculum and/or course materials to adjust to company requirements
• Effectively organized, prepared and conducted training courses to meet customer’s needs.
• Proficient in identifying customer's training needs.
• Achieved acquiring knowledge of new training programs (instructor-led, e-learning and distance learning) to support business requirements.
• Conducted Train-the Trainer sessions as required for projects.
• Experienced in marketing training services by means of creating companywide desk drops, promoting services in classroom sessions and organizing campus exposure of IT training services.
• Scheduled classes updated departmental website and coordinated classroom usage. Administrator and company liaison for in- house E-learning program (Netg).

Revenue Team Analyst

Confidential

Responsibilities:

• Surpassed key quarterly performance metrics by achieving an average of 99% current, 0 for items over 90, and four month rolling trial.
• Successfully trained new hires in collecting chargeback deductions. Utilized expertise and knowledge of chargeback process and systems.
• Initiated and participated in communication sessions with customers and department teams to resolve issues, concerns and discrepancies.
• Successfully met and exceeded established percentage of orders entered, team call coverage, abandoned call rate and customer unadjusted items cycle time.
• Efficiently and effectively performed daily functions of the order to cash process.

Contract Administrator

Confidential

Responsibilities:

• Organized and participated in meetings and workflow sessions to determine business needs.
• Coordinator and facilitator of training process for new employees; also responsible for training and supporting current staff.
• Analyzed applications for testing.
• Administered test plans for contract and chargeback functions.
• Creator and initiator of test plans for System conversion.
• Analyzed and verified each contract/chargeback test case using BIDS, DIS and SQL application.
• Successfully communicated electronically with IT group and CARS/IS vendor for the purpose of documenting issues and defects.
• Accountable for applying changes and researching errors of the daily interface between BIDS and CARS.
• Effectively determined and corrected problems affecting processing of application.
• Organized/participated in meetings and workflow sessions to determine business needs.
• Coordinator and facilitator of training process for new employees; also responsible for training and assisting current staff.
• Contributed to the development of test items reflected in the monthly project plan.
• Tested the Purchased Based Rebates and Chargebacks application
• Created/documented Systems and Functional test plans describing each contract and predicted results for each test case. Initialized and created, in conjunction with IT group; test plans for System conversion. Analyzed and verified each contract/chargeback test case using BIDS, DIS and SQL application. Communicated with vendor via a Lotus Notes Database application for the purpose of documenting issues and defects.
• Responsible for applying changes and researching errors of the daily interface between BIDS and CARS. Communicated and worked closely with IT group and CARS/IS vendor to determine and correct problems affecting processing of application.