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Senior Business Analyst/lead Consultant Resume

Durham North, CarolinA

SUMMARY:

  • 15+ years of Business and System Analyst experience in the areas of Sales and Operations, Financial Accounting(Assets, Cost Objects, and M&A, G/L Accounting), Strategic Planning, Project Management Support, Business Transformation, ITIL, SDLC, and Supply Chain Management (Customer Master, Vendor Master, Material Master, Procurement, Contracts, Services, and Fulfilment)
  • Worked with project charters by collaborating with senior management, product owners, stakeholders, and architects in order to balance business requirements with technical feasibility
  • Experienced in all stages of System Development Lifecycle from business process improvement, business transformation, gap analysis, requirements gathering, design, development, testing, and production support; ability to analyze, debug, isolate, write, gather, and interpret business rules and requirements (Visio, OneConnect, and SharePoint experience)
  • Developed business transformation, knowledge transfer, and release management strategies; worked with service and operational teams in various capacities
  • Reviewed configuring for General Ledger Accounting FI - G/L, Accounts Payable FI-A/P, Accounts Receivable FI-A/R, Asset Accounting FI-AA, Banking, Payment Method Workbench and Treasury functions
  • Worked with Cost Center Accounting CO-CCA, Cost Element Accounting, Profit Center Accounting CO-PCA, Profitable analysis CO-PA, and Internal Orders
  • Coordinated integration planning, tracking, and processes for new acquisitions, worked with procurement and vendor management on contracts, software requirements, SOW, transaction terms, and legal documentation
  • Documented proposals to clients for mergers, assets, divestitures, and acquisitions; performed market and competitor research; monitored trends in publishing and media including peer performance
  • Experienced in month end closing (MEC) processes including support for journal entries, inventory accounting, overhead allocations, tax driven recharges, and payroll postings
  • Supported intercompany profit activities including transfer pricing exercises, monthly reporting, and intercompany profit positions
  • Worked with analyzing accounts and other finance team members for month end reviews and sign-offs; resolved MEC errors and performed account reconciliations with audits
  • Supported compliance with IFRS reporting standards and Internal Control Framework; designed ad hoc queries and reports on financial information from various financial areas
  • Experienced in designing audit processes, defining QA methodology, and developing test case scenarios; defined issues and risks; involved with the design, processes, and best practices across testing life cycle; improved throughput, communication, and delivery of projects

WORK EXPERIENCE:

Confidential - Durham, North Carolina

Senior Business Analyst/Lead Consultant

Responsibilities:

  • Participated in the full SDLC for several projects from requirements gathering, gap analysis, solution design, SIT, UAT, and production support; implemented repeatable frameworks and methodologies to evaluate and prioritize program initiatives
  • Worked with business readiness and strategic planning objectives that supported Continuous Improvement, M&A, and Strategic Programs
  • Implemented methodologies involving stakeholders, operational business leaders, product owners, and senior managers for strategic initiatives involving FDA/GMP regulations, risk management, compliance, and governance across supply chain, finance, and sales
  • Supported the collection and consolidation of non-standard/regulatory reporting and budgets that included plans and forecasts; performed integrated solutions with Financial Information Management (FIM) and HFM)
  • Worked on audit reports, data consolidation, intercompany reconciliations, and compliance enhancements; updated existing processes and procedures to reduce risk and costs for finance
  • Improved process quality, provided system automation recommendations; and implemented strategies to manage solutions and data efficiently; maintained positive communications and working relationships
  • Reinforced and coordinated communication between development teams and stakeholders regarding goals, requirements, and business objectives related to the product/solution being developed
  • Gathered requirements for FDA compliance, GMP, environmental regulations, product development, and stability testing to enhance quality and to streamline functionality in the areas involving cosmetic products, hair products, lotions, food additives, food products, disinfectants, cleaners, bleaching products, drugs, wipes, sanitizing solutions, microbial controls, and antifungal products

Confidential, Charlotte, North Carolina

SAP (Business Analyst)

Responsibilities:

  • Worked with Sales, Finance, Demand Planning, BI, and data warehousing in the areas of data migration, validation, quality, profiling (statistics), and cleansing from various sources; pulled data from 3rd party systems, legacy systems, servers, NET sources, Excel files, XML files, flat files, and OLE data bases; consolidated and standardized the data along with setting up transformation rules
  • Created, refined, and updated schedules; monitored service technicians and their hours; assured conformity to policies and regulations; communicated schedule changes, cancellations, or additions; worked in support on non-business hours; drafted detailed notes on customer interaction and modes of communication as part of their user experience
  • Conducted GAP analysis to successfully reengineer key business processes; increased operational efficiency and alignment of business unit objectives; prepared extensive cost and benefit analysis to support system and process changes; analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
  • Managed domestic and international month-end close, reconciliation, and intercompany accounting; created new procedures for purchasing and invoicing; performed intercompany billing reconciliations for month-end closing; analyzed B/S and P&L budget variance
  • Evaluated and improved compliance and supported internal audits; collected approvals and managed budgets; built models to predict contract revenue; produced reports for monthly invoicing, taxes, and fixed assets

Confidential - RTP, North Carolina

Senior Business Analyst/Lead Consultant

Responsibilities:

  • Worked with customers and project teams to define high-level requirements in terms of features and user stories; wrote business requirements and gathered approvals
  • Participated in requirement gathering sessions, feasibility studies, impact analysis, cost/benefit and risk analysis; designed Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams
  • Strengthened risk mitigation techniques and improved process efficiencies while meeting regulatory requirements; developed, coordinated, and implemented methodology and scope for multiple complex projects; utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools; researched the development of improved and cost-effective business model
  • Performed month end closing activities; processed GR/IR clearing, fixed Automatic clearing, Invoice verification (MIRO), and ERS (MRRL) issues for intercompany invoices; reprocessed failed FICO IDOCs, and helped with issues related to taxes with respect to VERTEX; supported designs of FICO outbound interfaces, definition of FICO business rules, conversion of FICO and contract entitlement data
  • Improved process design deliverables by writing the guidance templates and requirements-gathering frameworks for business analysts; Designed financial planning techniques that saved on direct costs each month
  • Supported P&L management by monitoring and analyzing business operations including laptop and server sales, operating income, and expenses to budget and forecast data; generated timely variance and trending analysis for management review; produced market analysis for fixed assets across portfolio for potential revenue rate growth
  • Prepared projections to aid operations management in evaluating company growth opportunities from existing assets; analyzed G/L period close to identify for adjusted entries
  • Designed, delivered, and managed effective change management programs for organizational changes; gathered and analyzed information on existing business processes in order to make change recommendations that sought to accelerate business performance; provided business and stakeholder analysis and/or project management during all phases of a change project
  • Assisted with end-user testing, research, and reviews of project scope; created basic models and user prototype interfaces to identify and validated business processes; presented data stories to clients

Confidential - Dayton, Ohio

Senior Business Process Consultant

Responsibilities:

  • Gathered business process methodologies and requirements for pulp and paper mill plants
  • Participated in Agile methodologies which included communicating with stakeholders, working with development teams to create satisfactory software, providing support and direct feedback to teams, and using soft skills to solve business issues
  • Developed consumer research, market studies, and landscape evaluation to develop predictive models in an effort to improve customer reach and product placement; created a model incorporating social media data into customer analytics; conducted tests to determine pricing variables on various product offerings; worked with cross-functional team to roll-out price updates and warranty support
  • Reduced regional payroll expenses by utilizing strategic metrics to streamline operational efficiency; presented analysis to demonstrate operational inefficiencies in accounts receivable, uncollectible accounts, and unused equipment
  • Utilized Business Objects to perform ad hoc analysis and to automate reporting of daily sales; developed dashboard/scorecard reporting of key performance indicators for sales to evaluate productivity, improve operations, and increase sales

Confidential - Milwaukee, Wisconsin

Business Analyst/Solution Design

Responsibilities:

  • Led requirements gathering and high level solution designs for financial services and motor parts
  • Gathered stakeholders to analyze requests for new features and change request by operations teams; coordinated change management and new timelines during development process; participated in preparing business cases for prices, quotes, and new solutions; tasked with new techniques in finding products and proper pricing; documented new proposals and renewals
  • Established strategy policies for delivering sales tools and engagements; gathered product data in the form of benchmarks, demos, case studies, and testimonials
  • Worked with the business and technology managers to understand the organization’s data structures and content; provided recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives
  • Performed substitutions for Profit center derivations; worked with parts and CRM team on the design and implementation of warehouse depots; supported customer sales, FI integrations, process of taxes, and invoices/billing
  • Provided monthly forecast and budget variance analysis to management; Booked monthly journal entries to reconcile over 75 on-balance sheet and off-balance sheet accounts
  • Executed journal entry automation processes resulting in reduction of labor through mass allocation adjusting journal entries to correct monthly accruals; streamlined process improvement and quality control initiatives to reduce cost
  • Collaborated with business partners in building forecasts and business plans; analyzed revenue trends and general business conditions; prepared periodic management and variance reports comparing actuals to budget results
  • Performed analysis and made recommendations for improved financial performance; collaborated to complete pro-forma income statements and to prepare cost estimates to support development decisions

Confidential - RTP, North Carolina

Senior Business Analyst

Responsibilities:

  • Worked with global provider of medical technologies involving the clinical needs, patients, and healthcare providers
  • Worked with business in gathering requirements for the Arrow ErgoPack System for defense against infection; documented antimicrobial catheter processes involving environmental contamination, skin organisms, tract infections, and seeding;
  • Gathered requirements to help implement strategies and initiatives to help reduce occupational injuries caused by sharps and risks/complications from catheter insertion
  • Documented aspects of thecomputer system validation life cycle deliverablesin accordance with21CFR Part11and good laboratory practices; managed documents in the corporatedocument management system; reviewed and modified existing standard operating systems (SOPs) for document management system, system administration, and change control procedures
  • Developedvalidation plans, user requirements, functional specifications, and design specifications; worked on change control documentation such aschange request form (CRF's), change control implementation plans, and change control summary reports
  • Designed test plans and test scripts; verified test results, identified issues, logged defects, and provided summary test reports
  • Executed test cases on various medical devices using emulators; performed regression testing on medical devices; defined scope of test plans; worked on acceptance testing, functional testing, integration testing, system testing and performance testing

Confidential, Calhoun, Georgia

Senior Business Analyst

Responsibilities:

  • Maintained updated list of expenditures and revenue available for purchases; reviewed vendors and contract obligations; established vendor relationships for client’s paper products; helped to maintain accurate records on quarterly costs
  • Provided analytical support to various sales channels and retail outlets; maintained all calendaring and expense reconciliation for various departments; generated sales data and trend analysis; assisted with training seminars; worked with third-party vendors to select promotional items; documented order entry and provided customer support for various regions; helped with user assistance for Order Management and other modules
  • Gathered business requirements from subject matter experts for the purpose of creating user stories; scheduled meetings between enterprise business, technical resources, and vendors in preparation for demonstrations and site visits
  • Processed monthly close process, balance sheets, P&L, journal entries, reconciliations, budget creations, account valuations, and reconciliations; worked with expense budgeting, and forecasting, long range planning, and allocations to product lines
  • Monitored and improved controls and accounting procedures; designed FI interfaces and reports based on ledger, b/s, profit and loss, and intercompany requirements
  • Helped to identify areas for automation; prepared test scenarios; created change request documents and Root Cause Analysis reports in support of the testing efforts

Confidential - Highpoint, North Carolina

Senior Business Consultant

Responsibilities:

  • Supported the pharmaceutical formulation and technologies for new medicine creation and enhancement
  • Participated with planning in early-phase dosage formulation requirements involving softgels, capsules, bottles, and vials; conducted workshops and business meetings to make sure that programs were prepared for all phases of clinical trials
  • Designed functional requirementspecifications in compliance with21 CFR PART 11; designed architectural diagrams,process workflows,and entity relation maps; documented validation plan,installation qualification( IQ), operational qualification(OQ),and performance qualification(PQ)protocols
  • Documented system functionality through UML artifacts including use cases, use diagrams, and process charts; designed Workflow documentation and comprehensive training forend users; performed Unit Testing and System Testing on various applications
  • Gathered requirements for Preformulation Screening that involved collecting physical and chemical properties of various drugs for different phases involving clinical studies.; documented chemical purity analysis, physicochemical properties, solid form definitions, molecular structures, compatibility testing, solvent solubility’s, and screenings toxicity
  • Documented the process for high-quality clinical trial materials in support of regulatory approvals; participated in formulation requirements for Phase I and II, and Phase III studies involving quality inspection records; built requirements around cGMP manufacturing scales, biologics, dosage options, quality, stability testing, escalation studies, registration batches, and regulatory submissions
  • Processed and stored bulk clinical trial materials for first-in-human trials for proof of concept decisions and regulatory submissions; quality and planning required strict adherence to regulations and safety practices.
  • PerformedgapAnalysis and remediationplans; conducted reporting and tracking of defects usingQuality Center; maintained therequirement traceability matrix (RTM) for applications; involved in creating system operational and administration SOP's; executed test cases

Confidential - Alexandria, Virginia

Senior Business Consultant

Responsibilities:

  • Worked with Defense Logistics Agency on their EBS project
  • Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies; partnered with developers to automate manual processes; collaborated with stakeholder groups to ensure business and technology alignment; performed quality assurance, system integration and user acceptance strategies
  • Provided end user trainings; gathered functional and technical requirements, participated in regular meetings with the support team,users, and the sales team to identify the gaps in order processing
  • Reviewed assigned jobs for external market competitiveness using third party surveys; worked with compensation analysis tool that reduced time spent generating employee travel and work data; experienced with tools such as bonuses, promotions, and base increases; consulted with management regarding findings of competitive analysis for compensation practices and structures
  • Developed forecast models against budgets based on key indicators; increased accuracy of short and long-term earnings estimates; produced financial reports evaluating completed projects, current trends, and variances
  • Compiled data to generate financial statements including cash flow, P&L, and balance sheet information for review by management; prepared ad hoc analysis and performance reports to assist sales team in evaluating special projects
  • Worked with incoming payments including Lockbox; created origin-destination, house bank, partner profile, port definition, message types, and logical message types; configured payment program to process transaction from banking database
  • Designed auto clear program to process open items; configured settings for company code and posting period variants; assigned document number ranges, tolerance groups for customers, G/L accounts, and users; configured partial payments, exchange rate differences, payment advices, payment proposal/payment schedules, payment runs, and payment media
  • Implemented financial reporting for account entries to budget preparation; prepared the monthly financial analysis report and direct preparation of cash flow reports; worked on monthly reports that for debt service payments; developed reports for average daily cash balances
  • Created predictive models using historical and current data to improve surveys and customer satisfaction; used predictive models to help increase better decision making and profitability through benchmarking; utilized statistical modeling techniques to help with pattern recognition problems; developed analytics and predictive scoring models for optimizing; created business rules and KPIs through classification, regression testing, demand forecasting and anomaly detection analytics
  • Initiated user acceptance testing for each release; assisted cross functional subject matter experts with new functionality involving the Scrum process; gathered metrics and performed analysis to determine areas of potential improvement; performed requirements analysis, documentation, and quality assurance for each deliverable
  • Identified key reports and dashboards data migration process; developed sandbox environment to house those dashboards and reports; worked with power users and IT teams to understand business logic behind reports; analyzed and compiled itemized list of components for eligibility in the migration process
  • Prepared test plans, scripts, and test cases by analyzing requirements and artifacts; worked on ETL testing using SQL; used Load Runner for performance testing; worked with SQL queries for data verification in Oracle and other RDBMS
  • Performed inunit test integration for SD, FICO, and MM using test scripts which included some system monitoring and coordination with BASIS; used HPQC as testing tool and for scripting; validated test scenarios and created ASAP test documents for end user testing as part of the integration testing; fixed and repaired scripts, performed debugging and analysis

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