SUMMARY

• Technology professional and senior business analyst with experience in managing major projects in both teh healthcare and property & casualty business segments.
• She has extensive experience in gathering, analyzing and defining business and functional requirements, creating process mapping flows and designs, trend charts and other administrative, decision - making tools, leading data-modeling initiatives.
• She has a proven track record as a major contributor in seamless implementations, and delivering futuristic technical solutions which improve revenues, margins and workplace productivity.

HIGHLIGHTS:

• Strategic Technology Planning
• Major Software/Systems Implementations
• Data/Business/Systems Analysis
• Systems Security & Disaster Recovery Planning
• Data Flow & Process Mapping
• Testing/Scripting/Documentation
• SQL Queries & Data Modeling

PROFESSIONAL EXPERIENCE:

Confidential - Enfield, CT

Sr. Business Analyst Consultant

Responsibilities:

• Worked in support of teh IT Digital Technology team to replace their current retirement business rule engine with a more robust, collaborative rules engine.
• Created teh BA plan for teh project to streamline BA tasks and deliverables.
• Worked closely with teh business unit and vendors during training and knowledge transfer sessions.
• Assisted with teh creation of teh business rule input and output file documentation for teh data migration process.
• Provided assistance to our developers for code progression through test environments.
• Worked with developers to demonstrate teh workflow capability with teh input/output file movement.

Confidential, Groton, CT

Sr. Business Analyst Consultant

Responsibilities:

• Working in Pfizer’s worldwide R&D organization in support of an innovation endeavor to enable Pfizer systems to exchange and interpret shared data across clinical study programs
• Analyzed clinical data channeled through teh Electronic Data Capture from physician offices and hospitals directly to Pfizer.
• Created process flow documentation to support clinical data dat was channeled from teh Electronic Data Capture to teh Electronic Health Record system.
• Created a multitude of BA artifacts including, BA plan, context diagram, current and future state process diagrams, among other BA documentation.
• Working closely with teh business to elicit requirements in order to determine teh scope of teh software solution; off teh shelf or in house solution.

Confidential - New Haven, CT

Sr. Business Analyst Consultant

Responsibilities:

• Working under Alexion’s Clinical Program in close collaboration with functions to define and implement processes and systems supporting drug development excellence.
• Deploying technology and standards with aim of allowing data to flow through teh Clinical Development Lifecycle.
• Well versed with concepts of teh U.S. FDA and DIA in support of teh business unit’s implementations.
• Working to support teh Associate Director on teh implementation of an upgraded version of Salesforce (SFDC) Alex 2.0. During implementation phases, created new tickets to support code discrepancies, designed and created custom reports, researched existing outstanding tickets and provided follow up through ticket resolution, for data related discrepancies found during ALEX 2.0 migration.
• Working with teh Commercial Informatics team; data and report teams to define teh development and business processes dat support teh streamlining of Alexion’s business systems in order to create standardization and efficiency across teh business systems matrix.
• In a Microsoft Dynamic space, worked heavily with CRM software applications in support of teh integration of internally facing applications.
• Created and developed training material in support of ALEX 2.0 implementation.
• Communicating with offshore partners to ensure data integrity during ALEX 2.0 migration.

Confidential Hartford, CT

Sr. Business Analyst

Responsibilities:

• Managed various major cross-functional projects within teh IT organization, playing a key role in writing and verifying teh business processes.
• Writing and translating business requirements for systems into functional specifications; while also working with teh technical IT teams to translate functional specifications into workable system designs.
• Building and implementing testing framework, plans, and testing scripts.
• Ultimately accountable for verifying dat teh delivered products meet teh needs of teh business units as defined, while working with a team of internal consultants, business analysts and members of various functional units, at all levels within teh organization.
• Led a team of junior BA’s in teh successful implementation of teh XLGAPS Multilanguage Project involving three complex process driven applications. Designed and launched training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate special needs (e.g., VPN, telecommuters).
• BA lead for developing and implementing automated testing for five complex systems.
• In a Microsoft Dynamic space, worked heavily with CRM software applications in support of teh integration of both internally and externally facing applications.
• Documented workflows and executed comprehensive training for system implementations.
• Gatheird and assessed needs from teh XLGAPS business unit; created custom solutions to resolve issues (e.g., downstream solutions, abends and process bottlenecks); and developed functional specifications for XLGAPS.
• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.
• Created and maintained test plans, conditions and test scripts in Quality Center and QuickTestPro.
• Reported and tracked defects through resolution.
• Worked closely with teh Testing Center of Excellence for creating large complex test scripts for larger projects.

Confidential - Hartford, CT

Quality Assurance Analyst

Responsibilities:

• Performed all phases of testing; unit, integration, and user acceptance testing for teh CARS system.
• Defined business use cases and workflows by way of facilitating daily status meeting with developers, subject matter experts and business operations.
• Developed test plans, conditions, and test scripts.
• Created and maintained test criteria in Mercury Test Director.
• Reported and tracked defects through resolution.
• Worked with software engineers to engineer quality and testability into teh code and drove and implemented other software process deliverables.

Confidential - New Jersey, CT

Interface Coordinator

Responsibilities:

• Coached and supported newly appointed and existing insurance agencies with writing property and casualty business throughout teh state of New Jersey.
• Working from home, traveled to agency sites 80% of teh time, ensuring high quality, efficient technical training.
• Developed teh best technical resources in teh insurance industry by providing appropriate resources and tools to develop technical knowledge and workflow process for writing business for Confidential .
• Analyzed overall results and trends to identify areas of opportunity for training and utilization of teh Traveler’s training and quoting tools.
• Participated in teh coordination of resources to respond to system outages and re-train opportunities.
• Provided timely feedback to local and regional offices on training opportunities.

Confidential - Hartford, CT

Senior Business Analyst

Responsibilities:

• Responsible for all phases of product analysis and implementation for small business lines; PRIME system.
• Responsibilities included writing business specifications and translating them into technical specifications.
• Defined business use cases by collaborating effectively with subject matter experts and applying my extensive knowledge of teh system development life cycle.
• Worked closely with numerous UHG areas including Health plans, Product Operations, Underwriting, Specialty Companies and Pricing.
• Coordinated product and development efforts, including product planning, product designs and product introduction.
• Managed cross-functional project teams formed to implement new products for UHC and specialty companies as well as new operational processes for various areas within United Health Plan Operations.
• Created and executed test scripts prior to performing unit, integration, and user acceptance testing, prior to teh initial implementation of new benefit plans on teh PRIME system.

Confidential - Hartford, CT

Senior Distribution Specialist/Account Manager

Responsibilities:

• Managed a team of 7 distribution specialists who were responsible for taking inbound calls via an 800 line regarding 401k distribution options upon termination, retirement or full disability.
• Assisted team members with teh review of distribution options for 401k and pension participants, including asset retention, generated fulfillment packets.
• Responsible for managing teh account administration for several National Accounts, which included researching and resolving client service issues for 401k and pension plans.
• Collaborated with Administration Management Services to research any financial discrepancies with fund allocation, bond and surety questions on administration while ensuring customer expectations are exceeded.
• Assisted Account Executives with facilitating initial enrollment and renewal meetings.