SUMMARY:

Demonstrated strong leadership and analytical skills with the ability to effectively resolve complex issues through investigative measures & strong organizational skills to efficiently manage multiple priorities, follow through on commitments & coordinate interdepartmental projects. Working experience with RFI’s, RFQ’s and RFPs, vendor contracts and cost benefits analysis

TECHNICAL SKILLS/KNOWLEDGE:

EAM Ventyx Asset Suite (PassPort) - Maximo Asset Management (Gas)-MS Excel/Work/Access/PowerPoint MS Projects / Visio / Notes-Primavera Project Planning-Version One PeopleSoft HRPC T&L-Gas Facility Records-Clarity for KPIs/FSR, WPT Hyperion Reporting-Hyperion / Khalix / EPS Financials-Agile SDLC HP Service Manager-Risk Master Claims-RMCompass/Navigator/REO Central PragmaCad, FieldSmart View (Mobile)-LDRPS Business Continuity-ALM Quality Center / HP ALM CCH / SureTax-Siebel (CRM)-Genesis / Pinnacle (customer billing) OMS (outage management system)-Security & Compliance-Agile / Waterfall Project Management Project Portfolio Management (PPM)-CIS (Customer Information System)

WORK EXPERIENCE:

Confidential, Houston, TX

Business Systems Analyst

Responsibilities:

• Elicit and document business requirements; develop system use cases and functional requirements for new/modified applications
• Create and maintain specification documents throughout the development life cycle; document questions and responses from all internal and external parties including customers, developers and QA testing
• Design application user interface, including screen layout, access and navigation requirements
• Identify project and design risks; develop contingencies and prioritize tasks to mitigate risks
• Analyze operations to determine opportunities to automate processes and functions
• Provide status reports on product quality, update tasks and tasks estimates
• Create project artifacts and conduct a variety of test cases to confirm the solution will meet the expectations of clients and stakeholders; conducts business scenario testing on projects to ensure business requirements have been fulfilled

Confidential, Houston. TX

Principal Business Analyst

Responsibilities:

• Implemented web portal for external customer account access
• Implemented Tax Calculation Engine for monthly, quarterly and yearly tax filing by business entity
• Interviewed vendors for Payment tool development and implementation
• Elicited business need/requirements for application enhancements
• Partnered with Functional Area Managers to prioritize and schedule system requests
• Devised security protocol for Tax System access and approval
• Aligned with IT to communicate internal customer application enhancement requests - implemented 53 enhancements
• Utilized Agile Project Methodology to create user stories by gathering detailed information that align to the project plan
• Worked with IT developers to ensure proper interpretation of the business requirements and contribute to the project solution

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Implemented 6 upgrades to servicing system to assist in identifying specific account details
• Developed and implemented new module for service accounts that reduced the number of foreclosures due to unpaid fees
• Lead User Acceptance Testing and Test Cases for application version releases for accounting
• Elicited business requirements thru interviewing customers to analyze, clarify and document business processes and customer requirements for application enhancements and additions to meet federal changes
• Created functional specifications documentation that consists of user cases, including documented workflows, business rules, source to target mappings and business requirements
• Worked with teams in estimating work efforts through a clear understanding of project priority, scope, plan and business purpose, and proactively work to communicate, reduce, or mitigate project risks and issues
• Created and developed the design of new processes, implementation plans and change management plans -to support recommended business process improvements
• Performed Data Analysis/validation of 1098 Mortgage interest statements for 7 year history

Confidential, Plymouth Meeting, PA

Application Support - Senior Business Analyst

Responsibilities:

• Lead Change Management Process for PECO on the implementation & upgrade of EAM Ventyx Asset Suite 8 > 6,000 users
• System Admin and Lead Subject Matter Expert for modules for EAM Ventyx Asset Suite 8
• Developed course outline and training material; designed training modules for implementation of EAM Asset Suite
• Performed Post Implementation Support and corrected all conversion issues impacting user security and system processes
• Performed System Admin Support for; PCAD, FieldSmart View, WPT Clarity (work planning & tracking for portfolios and Investment Tracking), Project View, Maximo Management, Project Modeling & Tracking (Project Controls), Project Analysis & Status Reporting, Cost Estimating, IV3/DS and Mobile Dispatch by resolving user problems through investigation and isolation

Confidential, Plymouth Meeting, PA

Operations Analyst

Responsibilities:

• Managed Contract Controls for external vendors; project schedule, forecasting, verifying materials & tracking progress, ensuring proper charging & invoicing including reviewing contractors’ proposals and request for payments, research vendors for specific jobs and approve invoices for payments
• Investigated gas service damages for accountability, claim assessment, resolution & establishing preventive measures
• Resolved the inaccuracy & deficiency of 453,000+ gas facility records data, transaction & application conflicts - avoided over $1.4B fines
• Developed Functional & Business Requirements documentation for Gas Facility Application, processes and auditing
• Developed, Implemented, trained and Supported Gas Mobile field terminals, processes, software and hardware for >255 field employees including security protocol
• Resolved system events associated with field corrective actions, lead adverse conditions event investigation, root cause analysis & process corrective actions related to human & system events including identifying and determining process changes and implementation

Confidential, Plymouth Meeting, PA

Senior Analyst Lead

Responsibilities:

• Determined business needs & prioritization of real time application requirements for supporting organizations, Validated interfaces & changes with new applications under development
• Developed procedure for IT Prioritization Process & 3-year Strategy Plan for the Asset Management & Engineering Organizations
• Established the Financial Category for Post-Merger Investments for PECO, Lead Synergy for process consolidations for two states (PA & IL). Provided technical support & knowledge for implementing EED Wide Data Repository for Procedures

Confidential, Plymouth Meeting, PA

Engineering Analyst

Responsibilities:

• Performed Analysis of corrective & preventive maintenance data; provide variance analysis of monthly actuals vs. budget for labor dollars & Preventive/Corrective Maintenance Projects & reforecast. Maintained departmental budget at 99% accuracy. Manage various projects as assigned
• Developed and supported Mobile Field processes and system for the preventive and corrective maintenance of Thermography, capacitors and regulators for electric and underground team including bug fixes and enhancements