We provide IT Staff Augmentation Services!

Business Systems Analyst Resume

Houston, TX

SUMMARY:

Demonstrated strong leadership and analytical skills with the ability to effectively resolve complex issues through investigative measures & strong organizational skills to efficiently manage multiple priorities, follow through on commitments & coordinate interdepartmental projects. Working experience with RFI’s, RFQ’s and RFPs, vendor contracts and cost benefits analysis

TECHNICAL SKILLS/KNOWLEDGE:

EAM Ventyx Asset Suite (PassPort) - Maximo Asset Management (Gas)-MS Excel/Work/Access/PowerPoint MS Projects / Visio / Notes-Primavera Project Planning-Version One PeopleSoft HRPC T&L-Gas Facility Records-Clarity for KPIs/FSR, WPT Hyperion Reporting-Hyperion / Khalix / EPS Financials-Agile SDLC HP Service Manager-Risk Master Claims-RMCompass/Navigator/REO Central PragmaCad, FieldSmart View (Mobile)-LDRPS Business Continuity-ALM Quality Center / HP ALM CCH / SureTax-Siebel (CRM)-Genesis / Pinnacle (customer billing) OMS (outage management system)-Security & Compliance-Agile / Waterfall Project Management Project Portfolio Management (PPM)-CIS (Customer Information System)

WORK EXPERIENCE:

Confidential, Houston, TX

Business Systems Analyst

Responsibilities:

  • Elicit and document business requirements; develop system use cases and functional requirements for new/modified applications
  • Create and maintain specification documents throughout the development life cycle; document questions and responses from all internal and external parties including customers, developers and QA testing
  • Design application user interface, including screen layout, access and navigation requirements
  • Identify project and design risks; develop contingencies and prioritize tasks to mitigate risks
  • Analyze operations to determine opportunities to automate processes and functions
  • Provide status reports on product quality, update tasks and tasks estimates
  • Create project artifacts and conduct a variety of test cases to confirm the solution will meet the expectations of clients and stakeholders; conducts business scenario testing on projects to ensure business requirements have been fulfilled

Confidential, Houston. TX

Principal Business Analyst

Responsibilities:

  • Implemented web portal for external customer account access
  • Implemented Tax Calculation Engine for monthly, quarterly and yearly tax filing by business entity
  • Interviewed vendors for Payment tool development and implementation
  • Elicited business need/requirements for application enhancements
  • Partnered with Functional Area Managers to prioritize and schedule system requests
  • Devised security protocol for Tax System access and approval
  • Aligned with IT to communicate internal customer application enhancement requests - implemented 53 enhancements
  • Utilized Agile Project Methodology to create user stories by gathering detailed information that align to the project plan
  • Worked with IT developers to ensure proper interpretation of the business requirements and contribute to the project solution

Confidential, Houston, TX

Business Analyst

Responsibilities:

  • Implemented 6 upgrades to servicing system to assist in identifying specific account details
  • Developed and implemented new module for service accounts that reduced the number of foreclosures due to unpaid fees
  • Lead User Acceptance Testing and Test Cases for application version releases for accounting
  • Elicited business requirements thru interviewing customers to analyze, clarify and document business processes and customer requirements for application enhancements and additions to meet federal changes
  • Created functional specifications documentation that consists of user cases, including documented workflows, business rules, source to target mappings and business requirements
  • Worked with teams in estimating work efforts through a clear understanding of project priority, scope, plan and business purpose, and proactively work to communicate, reduce, or mitigate project risks and issues
  • Created and developed the design of new processes, implementation plans and change management plans -to support recommended business process improvements
  • Performed Data Analysis/validation of 1098 Mortgage interest statements for 7 year history

Confidential, Plymouth Meeting, PA

Application Support - Senior Business Analyst

Responsibilities:

  • Lead Change Management Process for PECO on the implementation & upgrade of EAM Ventyx Asset Suite 8 > 6,000 users
  • System Admin and Lead Subject Matter Expert for modules for EAM Ventyx Asset Suite 8
  • Developed course outline and training material; designed training modules for implementation of EAM Asset Suite
  • Performed Post Implementation Support and corrected all conversion issues impacting user security and system processes
  • Performed System Admin Support for; PCAD, FieldSmart View, WPT Clarity (work planning & tracking for portfolios and Investment Tracking), Project View, Maximo Management, Project Modeling & Tracking (Project Controls), Project Analysis & Status Reporting, Cost Estimating, IV3/DS and Mobile Dispatch by resolving user problems through investigation and isolation

Confidential, Plymouth Meeting, PA

Operations Analyst

Responsibilities:

  • Managed Contract Controls for external vendors; project schedule, forecasting, verifying materials & tracking progress, ensuring proper charging & invoicing including reviewing contractors’ proposals and request for payments, research vendors for specific jobs and approve invoices for payments
  • Investigated gas service damages for accountability, claim assessment, resolution & establishing preventive measures
  • Resolved the inaccuracy & deficiency of 453,000+ gas facility records data, transaction & application conflicts - avoided over $1.4B fines
  • Developed Functional & Business Requirements documentation for Gas Facility Application, processes and auditing
  • Developed, Implemented, trained and Supported Gas Mobile field terminals, processes, software and hardware for >255 field employees including security protocol
  • Resolved system events associated with field corrective actions, lead adverse conditions event investigation, root cause analysis & process corrective actions related to human & system events including identifying and determining process changes and implementation

Confidential, Plymouth Meeting, PA

Senior Analyst Lead

Responsibilities:

  • Determined business needs & prioritization of real time application requirements for supporting organizations, Validated interfaces & changes with new applications under development
  • Developed procedure for IT Prioritization Process & 3-year Strategy Plan for the Asset Management & Engineering Organizations
  • Established the Financial Category for Post-Merger Investments for PECO, Lead Synergy for process consolidations for two states (PA & IL). Provided technical support & knowledge for implementing EED Wide Data Repository for Procedures

Confidential, Plymouth Meeting, PA

Engineering Analyst

Responsibilities:

  • Performed Analysis of corrective & preventive maintenance data; provide variance analysis of monthly actuals vs. budget for labor dollars & Preventive/Corrective Maintenance Projects & reforecast. Maintained departmental budget at 99% accuracy. Manage various projects as assigned
  • Developed and supported Mobile Field processes and system for the preventive and corrective maintenance of Thermography, capacitors and regulators for electric and underground team including bug fixes and enhancements

Hire Now