Summary:

• Over 7 years of experience as a Business System Analyst/Data Analyst with domain knowledge in across multiple functional areas in Finance, Banking, Health Care, Health Insurance especially IIW.
• Experienced in Business Process Mapping, Business Analysis, and Quality Assurance, excellent analytical skills to understand the business processes and functionality, requirements and to translate them to system requirement specifications SRS , FSD, developing functional specifications for business process refinement and automation, data modeling, creating scope documents, and conducting feasibility studies.
• Experienced in gathering business requirements, evaluating data sources, data flow modeling, object modeling, business process modeling, case analysis, workflow analysis, functional decomposition analysis testing various methodologies.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle SDLC , Agile, Project Life Cycle, Rational Unified Process RUP and Capability Maturity Models CMM .
• Experienced in conducting Joint Application Development JAD sessions for requirements gathering, analysis, design and Rapid Application Development RAD sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project's exposure to forces of change.
• Excellent experience working with Documentum Document Management System and Change Request Management system.
• Extensive experience with process modeling using UML, flow charts, task diagrams, Sequence Diagrams, Activity Diagrams and Use Cases.
• Experienced in writing queries/scripts for data analysis, data modeling and QA report testing.
• Excellent communication and presentation skills. Experience working with business users, customer interaction management, vendors as well as senior management.
• Experienced in conducting SWOT analysis, Gap analysis, Risk analysis, Net present value NPV analysis, Return on investment ROI analysis.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Proficient in creating Use Cases, Sequence Diagrams and Collaboration diagrams.
• Good knowledge of Business Process Modeling and Business Re-Engineering, Content Management and Document Management System.
• Experienced in conducting GAP analysis, Traceability Matrix, ACH, User Acceptance Testing UAT , SWOT analysis, Cost benefit analysis and ROI analysis.
• Strong Subject Matter expertise in Merger Acquisitions, Retail Banking, Credit Card Industry and Web Technologies.
• Problem solving, Analytical, Leadership skills, Team Player, Mentoring, Effective communication skills.

PHARMA DOMAIN Expertise

• Expertise in reviewing, modifying, and writing documents related to Computer System Validation Lifecycle CSV such as - Validation Master Plan VMP , Standard Operating Procedures SOP's , Installation Qualification IQ's , Operational Qualification OQ's , Performance Qualification PQ's , and Validation Summary Report VSR .
• Expertise in cGxP cGCP, cGMP, cGLP and associated FDA Regulations.
• Experience in Drug safety system implementation such as ARIS-G, Clint race, Oracle AERS.
• Proficient knowledge of 21 CFR Part 11, 50, 56, 58, 210, 211, 312, 314 , LIMS, Documentum

Skillset:

Microsoft Front Page, Web 2.0, PHP and HTML.UML, RUP, Waterfall, Agile, Scrum, Microsoft Project, Microsoft Office, SharePoint 2010, SharePoint Designer 2010/2007, Rational Clear Quest, Test director, Speed scan, Quality Center, Adobe CS3, Rational Rose, Microsoft Visio, RDBMS, Oracle 9i, SAS, SPSS, SQL 2000,Multimedia Adobe Photoshop, . Net 4.0, Mac OS, UNIX, DOS,Win2000/XP.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Understood and articulated business requirements from user interviews and then converted requirements into system requirements.
• Documented requirements documentation including requirement specifications, use cases, process flow diagrams familiarity with the development of preliminary design and interface components for complex systems using wireframes.
• Designed and developed business flow diagrams, wireframes, mock ups, user interface design, activity diagrams, sequence diagrams, Object Oriented models using MS Visio.
• Conducted JAD sessions with end user community ensuring that the software addressed all business needs, analysis of the potential users of the system either through discussion.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Collaborated with Sales and Marketing teams, external ad agencies, third-party technology distributors to facilitate communication for successful project launches.
• Efficiently responded to client inquiries and resolved discrepancies. Responsible for review and approval of Web Content pages, identified, prioritized, tested web content and applications functions to assure compliance with FDA and internal auditing.
• Strategized project scoping and specifications documents, logical data model, to clearly communicate the project roadmap.
• Meticulously assessed data from various sources and generated conceptual and logical database designs using ERwin data modeling tool.
• Perform analysis of the given data and draw accurate inferences, in accord with the objectives of the analysis
• Gather data required to conduct analysis from several sources, compile it together in prescribed format and enter the data in several data analysis software
• Developed Requirement Traceability Matrix RTM to track requirements against standard procedures
• Performed gap assessment of the documentation for compliance to validation plan and requirements.
• Worked with the Data Modeler and drafted the Logical Data Requirement towards closing these gaps.
• Met with all developers, offshore team and project stakeholders to lead a kickoff meeting. Defined and introduced the project, team members' roles, and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session.
• Generated excitement and buy-in to secure commitment to project objectives, and shared a group vision to start the team on a motivated track.

Environment: MS Office MS Word, MS Excel, MS PowerPoint, MS Visio, BIE , MS-Project, Windows 2000, OBIEE, Business Objects ,LIMS, PeopleSoft, SharePoint, Epic, MS SharePoint, Six Sigma, .Net 4.0, RUP, Agile, SDLC, TFS, Microsoft Test Manager.

Confidential

Business Analyst

Responsibilities:

• Identify the client/organizational needs and provide suitable agile system based solutions.
• Requirements gathering, user interface design and deployments of reports using Crystal Reports created and consolidated dashboard reports/KPI's of credit card users.
• For undefined requirements and use cases, conduct ad hoc interviews with Digital Tech and business SMEs to define like-for-like and to-be requirements.
• Create UAT Test Strategy, UAT Test Plans and UAT defect reporting.
• Involved in designing and Writing System test Scripts.
• Fully involved in UAT testing phase to support client
• Handle the tasks of explaining UAT scope, criteria and entry/exit strategy to less trained professionals Document Use Cases, Requirements, Stories and Exit Criteria in JIRA
• Organizing and managing JIRA stories into their respective sprints. Handling the movement of stories as they migrate across sprints.
• Update JIRA stories with decisions, progress, changes and/or completion.
• Created a Standard Procedures Manual in collaboration with the three departments within Affinity to capture their AS-IS processes and procedures. This manual is used to on-board all new Affinity members and serves as a point of reference for activities pertaining to the acquisition and servicing of new military Affinity groups. MS Visio was the primary tool used to create process diagrams and illustrate work flows.
• Provided guidance for existing processes by documenting issues and suggesting improvements.
• Designed TO-BE processes to add value to existing systems with JAD sessions between various departments such as IT, Compliance, Product Management and Legal.
• Responsible for review and approval of Web Content pages in collaboration with the QA team, edited web content pages and web layout, design cube using SSAS. Created architecture, server side software, client side software, and database.
• Data modeling, Data Mappings, Source to target mappings, Traceability matrix.
• Grasp of data modeling essentials and ability to map source data into a target model.
• Provide weekly updates to senior management in the form of impact analyses, progress reports and feedback from customers.
• Lead/participate in meetings to ensure that Affinity is in compliance with new governmental regulations for credit cards.
• Assisted the Operations Lead in business process change management by co-coordinating with Pricing, Print Production Services and Product Management, forecasting and trending modeling.

Environment: MS Office MS Word, MS Excel, MS PowerPoint, MS Visio, BIE , MS-Project, Windows 2000, Business Objects ,DOORS,Epic, Adobe CS3,Microsoft EDW, SAP,MS SharePoint ,MS-Project, Six Sigma, SSAS,.Net 4.0, JIRA, RUP, Agile, SDLC, TFS, HP Quality Center , People Soft.

Confidential

Business Analyst

Responsibilities:

• Make certain the user stories are good, comply with acceptance criteria, have sufficient business value and selling points.
• Prepared interview questionnaires for the users and gathered requirements to write specifications and to shape software development process.
• Project to build and operate data centers for data warehouses for Medicaid data.
• Design and Implementation of SharePoint server farm for collaboration and document management.
• platform ahead of schedule, substantially improving accountant productivity.
• Functioned as the coordinator for the project involving the conversion/sellover of members from legacy system to Facets
• Worked on implementing HIPAA standards, HL7 in facets via MMS Application, ICD-9,ICD-10 TANF, Medicaid requirements, Medicare Part D claims, Medicaid Management Information System
• Sourced and analyzed multiple data sources for inclusion into an enterprise data model or data warehouse
• Experience in source system analysis, source target mappings and some light data model work on multiple sources in health care.
• Understand the software requirements of the healthcare unit and make note of the features expected in the EPIC module
• Design the epic modules based on the requirements and ensure it matches the end user's expectations.
• Documented business workflows textually as well as in UML diagrams, according to RUP for a better understanding of the user community.
• Documented timely reports using MS Project 2000.
• Involved in executing test cases, evaluating test results and preparing test summary reports, GAP Analysis.
• Organized meetings with the development teams to elicit use cases and document them.
• Worked as a liaison between developers and users.
• Checked business readiness and determined activities of flow.
• Created and managed project template, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams using MS Visio.
• Appointed to modernize and enhance its technology infrastructure that would result in a centralized and paper less system.

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose, Optimal Trace Software, Rational Clear Quest, Agile, Java, COTS, facets , Epic, crystal reports 6.0, Oracle, Adobe CS3, MS Project, People Soft, MS Office Suite, EMR/EHR, QNXT, Business Objects.

Confidential

Business Analyst

Responsibilities:

• Served as a liaison between the internal and external business community of CLIMS Remote Order Entry ROE project and ECLRS outbreak management system involving HL-7 messaging.
• Completed the documentation of claim scenarios for source system. Facilitate meetings with internal and external groups and communicate project status to upper management.
• Identified, researched, investigated, analyzed, defined and documented business processes and use case scenarios.
• Conducted user interviews, gap analysis, attended Joint Application Development JAD sessions, created agendas and documented analysis in requirement gathering for both CLIMS ROE and ECLRS project.
• Worked on EDI transactions like 834, 835 and 837 to identify key data set elements for designated record set.
• Documented the user requirements into Functional Requirements Document FRD and Non-Functional Requirements Document NFRD for the development team to better understand the application requirements.
• Created Data Flow Diagrams DFDs , ER diagrams for database modeling and Web-page mock-ups using MS Visio for acceptance from analysts, surveyors and stakeholders.
• Used Rational Clear Quest for defect tracking and managing the assignment reminders of defects to team.
• Conducted User Acceptance Testing UAT , end to end testing and user training pertaining to old and new CLIMS ROE test catalog.

Environment: Java, J2EE, Windows XP, UNIX, SQL Server, MS Office, Visio, Clear Quest, MS Office suite, MS Project, Java, Erwin, SQL, Windows NT, Oracle, UML, Rational Clear Quest

Confidential

Sr. Business System Analyst

Responsibilities:

• Understood and articulated business requirements from user interviews and then convert requirements into user interface design technical specifications.
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization.
• Worked with Business Users in articulating the Clinical Trail life cycle process in Oracle Clinical.
• Identified the Clinical Trial documents in the existing system like CRF notebooks, design documents, QA audit trials and other documentations in order to retire the INET clinical Trial system.
• Strong understanding of metadata and database structure for migration of data structure to Oracle Clinical.
• Worked with technical team to verify and validate the metadata and database against the SAS datasets.
• Used Dynamic Data Exchange DDE feature of SAS for importing and exporting of data from and into SAS and Excel.
• Held team meeting with the SMEs to understand the Verifications and Validation process before the close out of a protocol or study.
• Proposed BPR in the few clinical trial process areas to address both system and business needs
• Interacted with EDC business heads to finalize the Business Requirements for the application. Conducted joint requirements planning sessions as a facilitator to gather requirements.
• Interacted with SME's of different departments Business, Information Technology, Quality and Operations .
• Efficiently responded to client inquiries and resolved discrepancies. Identified, prioritized, tested and proved essential business functions to assure compliance with FDA and internal auditing.
• Developed SOPs for archival and retrieval procedures from INET CTMS to OpenLAB Archival Library .
• Assisted project manager in preparing and developing the Project scope definition, Project Management Plan, Project Traceability Matrix and Resource Allocation Plan.
• Established a business Analysis methodology around the ELC Enterprise Life Cycle . Helped develop use cases, project plans and manage scope.
• Developed Use Cases, Use Cases diagrams, Class diagrams, Activity diagrams, Sequence diagrams using tools. Experience in conducting Joint Application Development JAD and Rapid Application Development RAD sessions.
• Worked closely with the Third party application team to model the screens, which met user, defined requirements and also company standards to retrieve data once the application is retired.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Performed System and Integration Testing along with testers. Conducted UAT with the business users and tracked/managed maintenance request MR and change request CR .
• Migrated SharePoint sites from test server to production.
• Developed user manuals, presentations and training manuals as per project specifications and timelines.

Environment:

Informatica, IDBS Biobook ,Agile, Business Objects, LIMS, Oracle 9i, 10i/g, ASP, HTML, SQL/PLSQL, MS Visio, and Windows XP/2000, XML, XSLT, MS Project, MS Office Suite Word, Excel, Access, PowerPoint, and Outlook .

Confidential

Business Analyst Financial and credit services

Responsibilities:

• Developed Business requirements by exploratory methods from existing system, existing statement of work, client change requests and other documents like screen specifications etc.
• Developed use cases, security and functional requirements using MS Excel, Word and PowerPoint
• Migrated Word requirements into Rational Requisite Pro.
• Managed QA resources and QA management plan and Project risk management plans
• Updated Project scope documents according to the approved change requests and fixed defects
• Determined system testing needs and generated test outline and specifications.
• Identified and gathered test data needed to support the testing effort.
• Held daily scrum meeting with the Project team and change management team to discuss the requirement updates, change requests, tasks and assign/re-assign man hours on a daily basis.
• Led the UAT testing schedules depending on the system testing deadlines and product support.
• Managed and updated Project plan documents including project schedule and cost management.
• Automated web front end and web services testing using Mercury Win runner.
• Monitored offshore development team in implementing the WEB front end user interface requirements.

Environment: Java, DB2, XML, Quick Test Professional, Test Director, Requisite Pro, ASP .net, Load Runner, Caliber RM, PC Client, Bus tester, Test harness, UNIX, Camilion.