OVERVIEW & SUMMARY

• Accomplished Program/Project Manager, Solution Architect, Business & Functional Analyst wif more than Seventeen years (17+) of global experience wif special expertise in overseeing business solutions and applications, departments for large organizations and to lead, complete Large - scale, Client-driven projects on time wifin Budgets.
• Adaptability is a key strength - proven ability to move into new areas, master them quickly, and bring products/solutions to market. Passionate about technology, current wif the latest developments and knowledgeable of their best applications to elegantly solve complex problems and delight Customers including data center migrations, Merger & Acquisition application migrations. Excel at building and leading top-performing global multicultural teams, managing multi-million dollar portfolios, and driving business transformation efforts.
• Have strong business background in Supply Chain, Finance, Mergers & Acquisitions and Service Management areas. Outstanding Subject matter expert (SME) wif excellent business analysis experience related to ERP (Quote to Cash, Order to Cash, Global Pricing), CRM (Sales, Installed Base, Service Contracts, Service, Depot Repairs) Implementations/Upgrades & Billings (Recurring, Usages, BRM)

CORE COMPETENCIES

• Supply Chain Operations Team Leadership Program/Project Management
• Market/Product Requirements Define & Communicate Project Vision Project strategy, Roadmap
• Product Design & Development Set priorities & make Decisions Project Plans & Budgeting
• Product Planning & Sourcing Lead Cross functional teams Project Exec. & Coordination
• Product Manufacturing Manage Resources Risk analysis, Data Governance
• Global Order Management Oversee overall activitiesMergers & Acquisitions
• Overall Logistics & WMS Shipments Accomplish Goals on time Reporting & Communication
• COGS & Revenue recognition Functional, BAT & UAT Testing Cutover & Release management
• Asset Management Solution Project ImplementationSOX Compliance & Controls
• Install Base tracking Transformation / Change Mgmt. Budget & Forecasting
• Global Pricing Service Management Personal Skills
• Customer/Market Analysis Service Process & Service Strategy Hard working
• Price Strategy Global Service Mgmt. /Customer support Right Attitude to work
• Advanced Pricing (Products/Services) Service, Usage & Subscription Contracts Team Player, Go-Getter
• Discounts & PromotionsRecurring Billing, Usage Billing Excellent Inter-Personal
• Special Deals & CampaignsInstallations / Setups & Configurations Strong Communication
• Pricing Data warehouse Warranties & Extended warrantiesData Analysis
• Price Analysis & Data Cleansing Entitlement checks & Service Requests Self-driven motivator
• GSA Pricing Installed Base & Serial no controls Target achiever
• Competitor Pricing Repair Management & Replacements Excellent Negotiator
• Pricing MethodologyCounters, Usages, Depot repairs Influencing skills
• Business Analysis (BA)
• Requirement Gathering & Planning
• Requirements development
• Record Business rules, user stories & Use cases
• Perform Fit-Gap Analysis (Feasibility assessments)
• Analyze AS-IS and propose TO-BE solutions
• Strong Business & Analysis skills
• Deliver any IT & Business capabilities
• Solve any problems, critical & open issues
• Business & User testing

TECHNICAL SKILLS

ERP & CRM: Oracle EBS 11i/R12, SAP, PeopleSoft, Salesforce (SFDC), Siebel, Amdocs, Data Governance, Data Cleansing, Oracle Billing Revenue Management (BRM) & Customer center

Process: Order to Cash, Procure to Pay, Supply Chain Planning, Product & Service Configurations, B2B & EDI

Application Integration: Data Conversions, Interfaces, Migrations, Extensions, Customizations, Personalization, data centers integration, Merger & Acquisitions integrations, Application Integration & migrations.

Tools: Oracle, Workflow Builder, Toad, Configurator Dev., SQL Loader, Data Load, TOAD, PVCS, SQL Plus, PL/SQL Programming, MS office, MS Projects, Microsoft Visio, WinSCP, FileZilla, MS Word, Excel, PowerPoint

Release Management: Kintana, APPWORX

Framework & Methodology: Agile Methodology, Agile SCRUM, Waterfall, SLDC, AIM, Lean

Reporting: Business Objects, OBIEE, Excel, Macro, Boardwalk, Oracle, SQL, PL/SQL, BI

Expert/Guru: Deals/Quotes/Order Processing, Quote to Cash (QTC), Order to Cash (OTC), Global Pricing, Internal Audits, SOX Compliance, Installed Base, Service Contracts & Billing, Recurring & Subscription Billing, Counters & Usage billings, BRM, Asset Management, Service Requests & Depot Repairs Mgmt., MDM

Project Documents / templates used: BRD, FSD, BP80, BR100, MD50, MD70, TE40, Cutover

PROFESSIONAL EXPERIENCE

Confidential, Mountain View CA

Senior Business Analyst

Responsibilities:

• Setup of Oracle BRM & Customer center to migrate billing details from their custom BRM (from QBN to oBill BRM)
• Lead dis overall US oBill Migration project to provide analytic insights that support our business clients' needs to drive change
• Translate business requirements into functional requirements/ specifications by doing Fit-Gap analysis
• Drive Prepare Business Requirement document providing current AS-IS and future TO-BE both process flows and Business process
• Review & analyze requirements wif multiple teams like PD, EBS & Care and incorporate feedback
• Migrate Billing details from iBRM to oBill US Oracle BRM for Small Business monthly recurring billings
• Implement SFDC integration so Billing Care agents will be able to view all Billing history in Salesforce SFDC from QBOA & also in Customer Center for US & other countries
• Implement oBill India Oracle BRM for Small Business recurring billings
• Cleanse data in iBRM before data migration to oBill BRM. Understand data in various forms and channels both structured and unstructured.
• Track issues in JIRA and work wif both PD (Product Development) & EBS teams
• Data Mapping from Salesforce SFDC, QBOA, Customer Center oBill BRM applications

Confidential, Kansas City MO

Implementation Project Manager & Solution Architect

Responsibilities:

• Garmin’s Requirement - To implement new Service management process to bill their customers using Fleet Agreement & Usage billing (using counters) for every Aircraft. Understood both AS-IS process and proposed TO-BE process (end to end from Item creation to GL posting)
• Created a future state process that utilizes the full potential of Service Contracts in Oracle EBS R12.2.3 and interaction wif Installed base, Depot repair modules
• Created specific Fleet Agreements (new functionality for Garmin products) installed in Aircrafts (like for Navigation, Auto-pilots, transponders etc.)
• Created Service & Usage Agreements, Warranties, Extended Warranties from Order Management, Subscription agreements for Aircrafts having SLA covered based on specific advanced pricing applied.
• Charge every Customer based on "Usage' hours of every Installed base unit in aircraft (new functionality). Usage billing based on hours captured by specific counters installed in every Aircraft
• Configured Advanced & dynamic pricing for specific Usage billing scenarios
• Master Data Management (MDM) for both Customers & Items (both Products & Services)
• Designed Data Governance & data cleansing for Customers (MDM) & cleansing of Customer records
• Report on costs and revenue related to sale of Service Contracts and repair of any units on every Service Contracts in Depot repairs. Creation of Service Requests, Service Orders, Approvals to proceed wif special service orders, Repair based on specific Service type and billing through Order Management
• Implemented & did POC (Proof of concept) by creating Subscription agreements wif recurring billing.
• Implemented complete POC (Proof of concept) for Usage based contracts & billing using counters. Right from Creation of usage items, Add them in price list & BOM, Define instances and counters in IB, create Service agreements for usage billing in Contracts, Contracts approval in AME, Enter counter readings in IB and bill them in Service contracts using recurring schedule, Complete AR interface testing and Invoice generation, Fetch details back in Contracts, Recognize revenue and post them in GL.

Confidential, San Jose CA

Sr. Business Analyst - Supply Chain Operations

Responsibilities:

• Led complete Order to cash (O2C) process end to end process wifin Supply chain from non-standard Quotes & Orders - Order creation, booking, picking, fulfillment, shipment & revenue recognition
• Implemented Service billing, Recurring Billing & Subscription Billing for services using Service Contracts & Installed base / Asset Management (serial number controlled process) from scratch using system enhancements projects
• Implemented Advanced pricing for products & services which integrated wif Quotes, Orders, Service contracts & Services using promotions & deals
• Handled Resources & Vendor Management - Getting Quotes, Comparison, Selection of Vendors & Consultants, and Vendor Mgmt. Responsible in preparing SOW wif milestones for Vendor deliverables
• Upgraded Oracle EBS from 11i to R12 (both Oracle Supply Chain & Oracle Service Management)
• Implemented process for PMO using Lean & Agile methodologies
• Implemented Sales & contracts from Sales Force, ordering in Oracle Order Management and Services in Amdocs
• Data Governance for Items both Products & Services, Pricing, Customers (MDM), Quotes, Sales Orders, Invoices, Service Contracts, Purchase Orders, Accounts Receivables, Accounts Payables, General Ledger postings end to end Governance and data cleansing
• Worked Closely wif offshore team for data migration during Company Merger and Acquisitions
• Master Data Management (MDM) for both Customers & Items (both Products & Services)
• Handled Data conversions & migrations from other third party legacy systems
• Support of CRM applications like Amdocs and other users support including SFDC
• Handled Project Budgeting, Project costing & Project Billing for VeriFone installation projects to manage estimated project cost accurately and manage project's Budget efficiently.
• Provide a completely integrated cost management solution for all projects and activities wif the ability to cross currency and organizational boundaries.
• Handled Quotes, Comparison, Selection of Vendors & Consultants, Vendor Mgmt. Also responsible in preparing SOW wif milestones for Vendor deliverables.
• Part of PMO track & placed process in place. Project requisition, Project approval, Requirement phase, Development & Implementation phase, testing phase, cutover & ongoing production support
• Prepared Process flows for BRD using MS Visio, MS Word & MS PowerPoint
• Organized Demos for Revenue Management from Oracle, Revstream, Softrax & Zuora.
• Assist wif budgeting and financial status reports

Confidential, San Jose CA

Sr. Business Analyst - Supply Chain Operations

Responsibilities:

• Led fulfillment process for Supply chain operations - for both LSS & MITG Orders (Quote to Cash)
• Handled Revenue Recognition process for non-standard deals & contracts using NG CCRM
• Handled Data Governance, in Oracle Applications Item Hub for Products & Services, Customers (MDM).
• Handled Data Conversions and migrations of Items, Pricing and Orders & Contracts during Company Merger and Acquisitions
• Prepared and updated BRD for COVC (CVCM) Finance track for MITG Wave1 & Wave2 (CE) release.
• Tested BAT and worked wif cross functional, local teams for MITG releases.
• Validated Shipped COGS Report, EDW COGS Audit Report, Shipment Analysis Report by Ship set report, Cisco Shipment Analysis by Product Family and BU report, CISCO Logistics SOX Shipment Data Extract report, Cisco Carton Inventory Report, Direct Ship Order Status Report, Cost Summary Report, Verify the Account validation on local system (for USGAAP), Testing COGS Deferral for MITG Countries
• Worked on LSS for Purchasing, sourcing rules, PO orders, Assignment sets, Approval Hierarchy’s, Supplier setups verification, AP & payments.
• Prepared detail requirement specifications (functional and non-functional), wire frames, mock-ups, use cases, and business process recommendations
• Worked on Inventory Accounting, Shipped COGS & Revenue Recognition for Sales Orders from different Countries in addition to few custom SQL & Oracle reports
• Worked on Inter Company transfers for CE Orders (Country Enablement Orders), Drop Shipped & Direct Shipped for ATO Models, Standalone & Spares, Item Cost (Finished Goods Inventory) & Storage Management, Logistics & on Freight Costs.
• Implemented SOX internal controls and procedures for financial reporting
• Conducted regular Internal audits for both SOX & ISO standards and also monitor Audit performance
• Worked in the process of data migration from CCRM to NGCCRM

Confidential, Fremont CA

Sr. Business Analyst - Supply Chain Operations

Responsibilities:

• Handled Data cleansing of Customers using D&B merges
• Handled Revenue Recognition process & reports based on custom requirements
• Led & implemented complete Order to cash (O2C) process end to end process wifin Supply chain
• Implemented Advanced pricing for products & services which integrated wif Quotes, Orders using discounts
• Handled Data Governance for MDM Customers
• Prepared Process flows for BRD using MS Visio and Gathered requirements and did fit gap analysis
• Prepared BRD and test cases, test scripts, Reports using Oracle & SQL
• Implemented SOX internal controls and procedures for financial reporting
• Master Data Management (MDM) for both Customers & Items (both Products & Services)

Confidential, Boston MA

Sr. Architect - Supply Chain Operations

Responsibilities:

• Implemented Service billing, Recurring Billing & Subscription Billing for services using Service Contracts & Installed base
• Migrated Contracts from Clarify to Oracle using Data Conversion & data migration
• Implemented Advanced pricing for products & services which integrated wif Service contracts & Services using promotions & deals
• Implemented Installed Base & Asset Management which integrated wif Service contracts
• Implemented Depot Repair process for Advance Exchange, Exchange, Repair & Returns in Service Management process and SQL Reports
• Responsible for gathering requirements, configure, develop, Test & Support service modules as per expected standards in 11.5.10.

Confidential, Sunnyvale CA

Program Manager – Supply Chain Operations

Responsibilities:

• Implemented complete R12 Project for Supply Chain & Finance. Prepared Project Charter, Roadmap, Project Plan & executed Project on time
• Migrated Items, Pricing, Orders, Contracts from third party applications to Oracle (Data Conversion)
• Implemented Advanced pricing for products & services which integrated wif Service contracts & Services using promotions & deals
• Implemented Service Contracts, Installed Base & Asset Management
• Responsible for gathering requirements, configure, develop, Implement, Test & Support R12 as per expected standards for Order to Cash (O2C)
• Worked wif testing team to prepare test cycle, test case & test data (for both positive & negative testing) and SQL Reports.
• Helped Business in reconcile Fixed Assets.
• Worked wif the Technical team & helped them to fix Agile-Oracle interface issues. We need to work wif the development in India & testing team in US.

Confidential, Santa Clara CA

Program Lead – Supply Chain Operations

Responsibilities:

• Led complete ITR track for Quote-to-Cash (Q2C) process end to end process wifin Supply chain from non-standard Quotes & Orders – Order creation, booking, picking, fulfillment & revenue recognition
• Migrated Items, Orders & Contracts from third party applications to Oracle using Data Conversion
• Implemented Service billing, Recurring Billing & Subscription Billing for services using Service Contracts & Installed base
• Data Governance for Items, Pricing, Customers, Sales Orders, Invoices, Receivables, GL Postings
• Implemented complete Service Management process using Service Contracts, Install base and Issue Management by handling Service tickets
• Implemented complete Release management cycle for different Geo’s