SUMMARY:

• Accomplished IT leader of people and project teams, architecting and strategically planning innovative technology solutions for business while administering multi - million dollar budgets. Twenty-Two years of experience in Information Technology field. Customer-centric focus while directing activities to leverage “best-of-breed” methods.
• A creative problem solver that has a solid ability to conceptualize, effectively communicate ideas, organize and utilize excellent problem solving skills, with the goal of improving the business environment.

AREAS OF EXPERTISE

• Linking business mission, strategy and processes to IT
• Facilitate business growth & efficiency leveraging technology
• Process Re-engineering & optimization
• Project Life Cycle
• Long-term Strategic Planning
• Software Development Life Cycle (SDLC)
• Project Management
• Business Continuity Planning
• Change Management
• Disaster Recovery Procedures
• Client Relations
• Multi-site & Virtualized Data Center
• 24/7 Helpdesk, Application & Infrastructure support
• Cyber Security Design and Mitigation Planning

PROFESSIONAL EXPERIENCE:

Confidential, Folsom, NJ

IT Business Strategist / IT Enterprise Architect

Responsibilities:

• Strategically align business & IT goals at all organizational levels. Provide Project Management, all enterprise architecture, integration designs, and function as design authority across all SJI companies. Manage all IT budgets, planning, project portfolio, expenditures and forecasts for 3 departments (Applications, Infrastructure & PMO) totaling over $28M per year while remaining under budget annually for 3 straight years.
• Enterprise Work & Asset Management System (EWAMS) - $34M, 5 year project impacting 62% of SJI business operations (2008-2013):
• Project Leader and design authority through entire project life cycle for a project improving engineering/operations business processes and work efficiency, advance regulatory compliance, prepare for future regulations, create accurate cost tracking at work order level, reporting and future financial planning while managing project budget, reporting and forecast to executive steering committee.
• Led EWAMS project “as-is process” and “to-be process” workshops with core team of 12 people and dozens of SME’s. Provided constructive challenges to existing methods to better align with new requirements that modern and future system capabilities provide.
• Strategically planned 7 major system integrations with internal & external systems with 35 message types handling 100,000+ transactions per year for the EWAMS project using a hybrid SOA approach in alignment with business requirements.
• Utility Customer Information System (CIS) project to implement Oracle Customer Care & Billing (CC&B) - $29.5M, 4+ year project impacting all revenue streams (2009-2013):
• Design authority on CIS project from risk assessment of existing legacy system, through requirements & evaluation of alternatives, product selection and implementation of a system modernizing & improving the enterprise life cycle for Sales/Customer, Field Operations and Compliance business processes.
• Conceptualized 37 CIS-related integrations with internal & external systems with over 150 individual messages handling several million transactions per year near-real-time, leveraging a hybrid SOA approach in alignment with unique business sector requirements.
• Managed budget, expenditures and forecast for project, reporting to executive steering committee
• Delivered the IT Department performing under budget for 3 straight years for Applications, Infrastructure & PMO departments (2011-2013).
• Manage IT projects, budgets, planning, enterprise project portfolio, expenditures and forecast totaling $28M per year along with creating $1.17M in savings and avoided costs over a 3 year period due to personal expertise and decision making.
• Led the shift in IT planning and workload to focus on capital projects facilitating growth instead of maintenance-centric tasks (CapEx >60% of budget in 2013 compared to <30% in 2010).
• Significantly revised and streamlined the IT budgeting process in 2012 with the financial planning department reducing process complexity by 50% and condensing the budget time required from over 6 weeks to 2 weeks.
• Annually created and received approval from the senior management team and board of directors for the IT Strategic plan and integration with the overall corporate strategic plan.
• Partnered in 2012 with the infrastructure group for the migration of a data center with physical servers to virtualized primary and secondary data centers leveraging Cisco UCS platform with EMC SAN and VMWare for over 200 servers. Insured business performance and flexibility was improved along with realizing additional scalability as expected by the business.
• Facilitated the implementation of Cisco VoIP, IVR and automated dial back telecom systems for a 65 person Utility call center. Calculated business capacity and configuration requirements plus additional business growth capacity necessitating new circuits while simultaneously implementing VoIP at 10 offices with 700 extensions. Replaced all WAN connections with MPLS infrastructure, new routers, switches, and infrastructure required for VoIP.

Confidential

Manager, IT Services

Responsibilities:

• Managed IT Department and performed Project Management for a team of employees and consultants specializing in infrastructure, applications development, systems support, and Helpdesk personnel supporting 700+ users across all SJI companies in a multi-state and mobile environment.
• Provide leadership, project management and analysis, technical expertise, administration, and technical support functions for Windows Servers, network infrastructure, PC’s, peripherals, while concurrently providing technical support for 500+ enterprise users in an multi-site environment.