PROFILE SUMMARY

• 9 years of progressive IT experience in the capacity of Business Systems Analyst, Scrum Master (PSM Certified), Project Coordinator and Single Point of Contact (SPOC) for deliverables.
• Strengths include conducting JAD sessions for documenting customer business processes, user stories creation, workflows and requirements.
• Defining and communicating business needs, documenting and maintaining business requirements, documenting business rules required by the solution, and partnering closely wif business stakeholders to achieve consensus on major project deliverables.
• Experience working on projects wif Waterfall, Agile and Blended environments.
• Experience in gathering requirements for transformation/re - engineering projects, POS Web applications, Middleware, Backend and Vendor applications.
• Experience in creating Mockup screens when needed as part of gathering requirements.
• Research and find prospective vendors, schedule Demos, create cost-benefit analysis and business cases to support new project proposals.
• Worked closely wif Quality Engineers, System Engineers, Development, and Product Management to define requirements and measure success.
• Developed Acceptance scenarios including expected inputs, expected results and test data.
• Experienced wif creation of documentation using templates, following writing standards for documentation (User Stories, BRD’s, Use Cases).
• Developed User Acceptance Test and End to End Testing Test
• Scripts and actively participated in User Acceptance Test and End to End Testing.
• Thorough knowledge and maturity in all the phases of Software Development Life Cycle (SDLC) and familiarity wif industry standard best practices and frameworks such as Waterfall, Rational Unified Process (RUP), ITUP and Agile Methodology (Scrum).
• Has worked in various business domains such as Airline, Mortgage, Travel and Financial Services.
• Requirements Management - Gathering, Analyzing, Specifying, Validating, and Tracking requirements for a project/service request. Conducting and Facilitating JAD sessions, excellent presentation skills, writing Use Cases.
• Business Process/Management Tools - Use Case Design, Process Flows, UML, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, MS Project, Rational Unified Process, RALLY, CALIBER, VISIO, MS Power Point, MS Project, MS Excel, SharePoint, Version One, INTERACT, Plan view, SAP Success Factor

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Conduct numerous requirements gathering sessions wif SMEs, Product Owners and business stakeholders to elicit, validate and document Business Process Flows in the form of User Stories.
• Created process flows and business flows by collaborating wif the development and business teams.
• Served as conduit between developers, architects, and designers, and wif internal businesspartner and/or vendor companies.
• Extensively worked on Rally, created Epics/User stories, provided estimate points, and created the new iterations.
• Participated in prioritizing/ranking User Stories and planning Sprints.
• Led the daily standup meetings for the Sprints.
• Raised Change requests for several deployments in Service Now.
• Responsible for Project status tracking and reporting, capture meeting minutes, gathering approvals.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, Confluence, Dash, Jira

Confidential

HR Business Systems Analyst

Responsibilities:

• Conducted numerous requirements gathering sessions wif SMEs, Product Owners and business stakeholders to elicit, validate and document Business Process Flows, Use Cases, User Stories and Mock Ups.
• Created BusinessRequirements Document (BRD) & Functional Specification Document (FSD)
• Created process flows and business flows by collaborating wif the development and business teams.
• Served as conduit between developers, architects, and designers, and wif internal businesspartner and/or vendor companies
• Provided technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost TEMPeffective and meet user requirements
• Extensively worked on Rally, created User stories, provided estimate points, created the new iterations.
• Participated in prioritizing/ranking User Stories and planning Sprints.
• Worked on Learning Hub, TechOPs (Key Qualification, TCA), a web-based application that uses qualification satisfaction data from Learning Path and displays that data in a matrix, allowing the user to easily see what their status against a broad range of qualifications is.
• Involved in the implementation of SAP Success Factor modules (Recruitment Management/Onboarding, SAP Hybris-Cloud for customer)
• Worked wif the technical teams to configure SAP Success Factor modules based on AA standards.
• Built an internal SharePoint Portal for Team Member Service Center IT Support to track the requests submitted by Advisors and for the Admin to view all the requests coming in and resolve them. A small workflow functionality was implemented for this SharePoint Portal.
• Performed Data Mapping exercise for Core HR System.
• Worked wif applications like IDM; Documentum; Telephony; Live Chat; Covington, SAP Success Factors Time & Attendance; Mercer; HR Case Management; JetNet LiveEngage; Genesys; FMLA, Pre-employment clearance
• Worked on Site Minder Integrations.
• Responsible for Project status tracking and reporting, capture meeting minutes, gathering approvals.
• Tracks/reviews IT,business,and vendor deliverables.
• Tracks issues & risks for the projects and work closely wif the teams in resolving/mitigate them.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, Planview, SharePoint 2013, Rally

Confidential

Business Systems Analyst

Responsibilities:

• Conducted numerous requirements gathering sessions wif SMEs, Product Owners and business stakeholders to elicit, validate and document Business Process Flows, Use Cases, User Stories and Mock Ups.
• Participated in prioritizing/ranking User Stories and planning Sprints. Escalated issues to leadership team as necessary. Triaged Sprint testing results and tracked defects/issues/questions to closure.
• Written FSD & Use cases and created workflows for Language Preference Indicator; Engagement Indicator Logic, Short Sale, Super Letter; PFA (Pre-Foreclosure Application) projects.
• Perform Sprint Reviews, derive Project metrics and report performance to stakeholders at appropriate intervals and documented lessons learned.
• Tracked and reported project schedule to management thru weekly/monthly productivity metrics (including burn down charts, velocity charts, defect resolution rate etc.)
• Involved in story grooming sessions for different projects and kept track of stories in JIRA and ALM.
• Managed project development from initiation to closure involving department or cross-functional teams focused on the delivery of projects into a finished state and wifin a predefined deadline utilizing SDLC methodologies.
• Did walkthroughs of Use cases wif the development team and the testing team and answered any of their concerns.
• Developed and maintained project artifacts in line wif the governance model.
• Proactively managed project dependencies and identify potential workarounds
• Performed initial QA testing to ensure system changes meet defined requirements as well as providing feedback to QA and Development teams regarding test cases, scenarios and scripts.
• Has worked on PEGA which was used extensively for its case management capabilities.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, JIRA, ALM, SharePoint 2010, MS Project, PEGA software.

Confidential - Dallas, TX

Business Systems Analyst

Responsibilities:

• As an Activations team member, was responsible for performing iFQTV (Interactive Frequent Traveler) activations for different Sabre hosted carriers such as EVA airlines etc.
• Created step by step activations guide for iFQTV for TEST and PROD environments. The interactive FQTV (iFQTV) Activations Production guide is intended for use by the Business Analyst (BA) to set up the carrier in the Sabre Production database connectivity system for upcoming activation.
• Was involved in activating Unique SSRs (Special Service Request) for Sabre Hosted Carriers.
• Involved in performing testing of EMD’s (Electronic Miscellaneous Document) for Sabre Hosted Carriers using INTERACT.
• Created a user guide for Edifact Monitoring wif step by step screen shots for the PNR activation team.
• Created a SharePoint site for PNR activations team for internal documents storage.
• Gathered and documented business requirements for adding .S security element in the outbound PNL/ADL as part of ground handling process for Aero Mexico. Documented the User stories for .S security element in Version One.
• Conducted numerous requirement sessions wif SMEs, Product Owners and business stakeholders to elicit, validate and document Business Process Flows, Use Cases, User Stories and Mock Ups.
• Participated in prioritizing/ranking User Stories and planning Sprints. Escalated issues to leadership team as necessary. Triaged Sprint testing results and tracked defects/issues/questions to closure.
• Explained all flows in form of User stories to the stake holders to get confirmation.
• Solely responsible for getting the FRD’s signed - off by providing end-to-end walkthrough to the Stakeholders.
• Created PNL/ADL activation document wif all the applicable Elements used for the Open Systems based solution.
• Reviewed and gathered necessary information from IATA manual to put together the required documentation.
• Gathered and documented requirements for the Frequent Flyer Tier recognition of 3rd party airlines by Sabre Hosted Ground Handling carriers.
• Worked wif cross functional/multiple business/application teams to gather the functional requirements.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, Version One, SharePoint 2010, Green Screen, INTERACT

Confidential, Dallas, TX

Business Analyst III/Project coordinator

Responsibilities:

• Gathered and documented business requirements though JAD session, Interacted wif Business owner/sponsor to clarify the requirements.
• Research and find prospective vendors, schedule Demos, create cost-benefit analysis and business cases to support new project proposals.
• Act as a liaison between business and technical staff at all levels, support and assist internal customers wif requirements definition, solution development and solution planning.
• Train users on new and/or enhanced application features.
• Update SharePoint, ensure deliverables are accurate and on-time, create reports and project status for management.
• Stored the requirements documents and other project artifacts in SharePoint.
• Liaising wif key project management personnel and programmers to evaluate, recommend and implement unique systems solutions, minimizing risk and ensuring the highest level of data integrity.
• Planned and managed project activities wifin allocated time. Developed time estimates using estimation techniques such as story points. Tracked and reported project schedule to management thru weekly/monthly productivity metrics (including burndown charts, velocity charts, defect resolution rate, etc).
• Worked wif the product owners to work product backlog and ensure user stories are in place and ranked/ groomed to the appropriate level to start and continue development iterations.
• Actively involved in release planning along wif Product Owners, Scrum Masters and other stakeholders.
• Document system and user acceptance testing plans using quality center.
• Performed UAT testing and also assisted clients in performing the UAT testing.
• Worked directly wif several vendors such as Terremark, UltiPro, 5th/3rd etc. and involved them in project conversations and made sure to capture their requirements in the documents accurately.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS Project, MS VISIO, Rally, CALIBER, SharePoint

Confidential, Fort Worth, TX

Business Systems Analyst

Responsibilities:

• Facilitate interactive sessions wif the Business Users, Subject Matter Experts and Functional Architects to gather and document business requirements.
• Conducted Gap Analysis for gathering requirements based on the existing Legacy System
• Developed use case documents, activity diagrams, workflows and process maps.
• Created supporting artifacts that include business rules, data elements and wire frames.
• Actively participated in change control process.
• Involved along wif QA team during User Acceptance Testing (UAT).
• Developed and maintained the traceability matrix of the entire system.
• Conduct walkthroughs wif offshore development team.
• Discuss and resolve issues related to use case documents
• Provided status reports to the Project Manager.
• Created and maintained the hand off documents between different teams on the project.
• Worked closely wif the Project Manager and Sponsor assessing the progress, dependencies and risk aspects of the project.
• Worked in blended Waterfall and Agile environments. Until requirements were gathered and signed off, the project was handled in Waterfall and the rest of the SDLC phases are done using AGILE.
• Used AGILE methodology for 2nd Mortgage Loan product project, and was responsible for organizing, facilitating and planning Agile related meetings such as daily stand-ups, sprint planning, release planning, demo’s, retrospectives and other development related activities.
• Worked wif the product owners to work product backlog and ensure user stories are in place and ranked/ groomed to the appropriate level to start and continue development iterations.
• Responsible for creating and maintaining the project schedule using MS Project.
• Developed Business Continuity Plan for recovering from a disaster.
• Used MS Project for tracking the progress.
• Conducted the risk analysis for different issues concerning the project and creating contingency plans.
• Developed training material of the complete system for the assistance of the business users.
• Conducted JAD Sessions for Requirements discussions involving the different Business, Technology and Executive stakeholders
• Ensured that the goals and objectives were accomplished in accordance wif the outlined priorities, time limitations and funding conditions.
• Successful simultaneous development of several projects and status reporting of the same to management and client.
• Received Above and Beyond recognition for going extra mile halping customers wifin AA.