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Project Coordinator Resume

Southfield, MI

SUMMARY

  • Confidential is an experienced Jr. Project Manager and Business Analyst with extensive experience working in IT/Business related environments.
  • Confidential ’s process skills include SDLC, Agile/Iterative approach solutions.
  • Technical skills include MS Project, Project Enterprise, Clarity, MS Office Suite, NASCO, SharePoint, Change Point, Outlook and Lotus Notes.
  • She is experienced with managing/coordinating multiple projects, gathering requirements, creating and presenting executive presentations, documenting analysis and requirements, forecasting, managing financials, reporting/financial reporting, test case coordination/management, implementing training solutions and working with end users.
  • Her extensive knowledge in managing and coordinating system projects, and professional work ethic makes Confidential an excellent candidate.

TECHNICAL SKILLS

  • Adobe Page Maker
  • BFAST
  • Change Point
  • CA Clarity
  • Clear Quest eRoom
  • HP Quality Center
  • Lotus Notes
  • MS Access
  • MS Office Suite
  • MS Outlook
  • MS Project
  • Project Enterprise
  • NASCO
  • Oblix - Netpoint
  • SAP Business Objects
  • SharePoint
  • Visio

PROFESSIONAL EXPERIENCE

Confidential, Southfield, MI

Project Coordinator

Responsibilities:

  • Contact, and coordinate meetings, gather requirements and project planning with current and new customers for a new orders which consists of but not limited to business cards, flyers, restaurant menus, obituaries, souvenir books and posters, etc for timely completion and delivery
  • Responsible for establishing project timeline, pricing and resource management (i.e. typesetters, graphic design and vendors for printing)
  • Responsible for typesetting and designing customer projects which included, flyers, brochures, menus, and business cards business cards, flyers, restaurant menus, obituaries, souvenir books and posters, etc
  • Update and manage financial reports which also included managing receipts and balances due by customers and vendors
  • Set up monthly income tracking to identify the amount of taxes needed to be paid monthly.

Environment: MS Excel, MS Word, MS PowerPoint, Adobe Pagemaker, Photoshop

Confidential, Ann Arbor, MI

Business Analyst

Responsibilities:

  • Worked with the Project leads to identify and document the project scope.
  • Worked with Project Leads to develop and update the project charter
  • Conducted meetings/interviews with key business stakeholders to collect and document business requirements/pain points, functional requirements and use cases as it relates to the on and off-boarding process for the IAM Program
  • Conducted weekly status meetings with internal IAM program team members and project resources
  • Maintained project requirements
  • Utilized Agile approach to develop and maintain project plans for the IAM - Account Lifecycle Management project(s)
  • Created visual models of current "as-is" and future state “to be’ workflows for each individual business process(es)
  • Revised, developed, tested and deployed New/Existing User(s) automated email messages Account Lifecycle Management process
  • Worked with SME’s to define and develop testing plans and test cases
  • Managing all testing tasks in the overall program project plan(s).
  • Performed UAT and Functionality testing on U of M’s IRS system.
  • Performed validations for completed testing, obtained sign-off and stored all deliverables
  • Adheres to Project Management standards, policies, procedures, and methodologies

Environment: MS Project, MS Word, MS Excel, MS PowerPoint, Visio, Outlook, SharePoint, Google docs, Kompozer

Confidential, Auburn Hills, MI

Senior Project Coordinator/Business Analyst

Responsibilities:

  • Updated, tracked and monitored resource allocation in CA Clarity
  • Created weekly resource Variance report and manage time management from a financial perspective
  • Worked with Project Leads to create and manage MS Project schedules
  • Updated Program/Project Financials in Status workbooks
  • Updated and tracked Issues, Risks and Action Items
  • Managed and tracked list of project interdependencies
  • Assisted in preparing Steering Committee materials
  • Maintained implementation checklists
  • Maintained team contact lists, distribution lists, group mailboxes
  • Performed project tailoring, develops project RASIC
  • Maintained project databases and ensures version controls
  • Used HP Quality Center to track, update and log test cases and results for daily, weekly and monthly reporting
  • Collected and verified gate deliverables
  • Posted gate deliverables /approvals to Sharepoint dashboard
  • Shared best practices / process improvements with PC team
  • Adheres to Project Management standards, policies, procedures, and methodologies.
  • Provided any project support to ensure client/customer service expectations are met

Environment: MS Project, MS Word, MS Excel, MS PowerPoint, Visio, Outlook, SharePoint, Changepoint, Clarity, HP Quality Center

Confidential, Detroit, MI

IT PMO Analyst

Responsibilities:

  • Responsible for developing and managing 6 work streams multiple projects plans for the Confidential
  • Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
  • Met financial objectives by forecasting requirements, managing the Program Forecast Model, analyze weekly /monthly variances and initiate corrective action to maintain the $5 million dollar budget
  • Utilized SDLC/Agile approach when working with the Project leads to define project tasks and resource requirements to create and manage the Program’s Master Project Plan
  • Created, managed and distributed project related reports for monitoring and tracking which includes but not limited to variance reports, time entry reports, requirements documentation and tracking, issues, risks and action items
  • Processed variance and administrative change requests related to the working project plans daily to meet the agreed deadlines Responsible for supporting project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control
  • Adheres to Project Management standards, policies, procedures, and methodologies.
  • Provided any project support to ensure client/customer service expectations are met
  • Establish and maintain all project artifacts on SharePoint
  • Responsible for mentoring and provide On-boarding with new resources regarding Company Processes and Procedures, etc
  • Requested software, mainframe access for new employees using Identity Access Management (IAM).
  • Provided guidance and support to new/current resources on SharePoint training, process and tools supporting project management

Confidential

Business Analyst

Responsibilities:

  • Served as the representative of the Business to identify, analyze, translate and document requirements for Business Operational Readiness
  • Identified Michigan Specific ICD-10 Impacts by reviewing NASCO CSR technical design documents revolving around old ICD9 coding (Diagnostic and Procedure codes), processing logic, table updates, edit code updates and screen changes
  • Created an ‘iterative approach’ project plan for Operational Readiness based on the NASCO CSR’s pre and post production dates
  • Met with System Area SME’s to gather requirements to create business process models
  • Created visual models of current "as-is" and future state “to be’ workflows for each individual business process(es)
  • Submitted Business requests to the ICD-10 Business Team to obtain accurate mapping of codes from ICD9 to ICD-10
  • Facilitated communications to the project, development teams and impacted system areas, ensuring process improvement
  • Worked with SME’s to define and develop testing plans and test cases
  • Managing all testing tasks in the overall program project plan(s).
  • Performed Integration, UAT and Functionality testing.
  • Performed validations for completed testing, obtained sign-off and stored all deliverables
  • Created all training documentation (new work instructions) for all impacted system areas
  • Updated NASCO Functional Specs
  • Performed pre-prod and production validations for all implementations
  • Prepared accurate and detailed requirement specifications documents
  • Adheres to Project Management standards, policies, procedures, and methodologies
  • Requested software, mainframe access for new employees using Identity Access Management (IAM).

Confidential

Jr. Project Manager

Responsibilities:

  • Responsible for developing, managing and tracking the Project Schedule for Health Care Reform ( Corporate Marketing & Product)
  • Worked with the leads to obtain weekly project status and deliverables
  • Created, managed and distributed project related reports for monitoring and tracking which includes but not limited to variance reports, time entry reports, requirements documentation and tracking, issues, risks and action items
  • Responsible for supporting project metrics analysis, team communication, resource planning, report generation, and documentation control
  • Adheres to Project Management standards, policies, procedures, and methodologies.
  • Provided any project support to ensure client/customer service expectations are met
  • Established and maintained all project artifacts on SharePoint

Environment: MS Project, MS Project Enterprise, MS Word, MS Excel, MS PowerPoint, Visio, Outlook, Changepoint, SharePoint, NASCO, BFAST

Confidential, Berkley, MI

Project Manager Sales and Marketing

Responsibilities:

  • Responsible for managing, coordinating and executing all day to day systems administration activities for the company website which includes but not limited to web design, data entry of product information and pictures, inputting sales codes, running activity reports and publishing data changes to the main website
  • Facilitated team meetings on a weekly basis with status updates and receive new tasks/requirements for planning for new sales and marketing (via web and mail)
  • Responsible for online communication with customers to ensure the highest level of customer service
  • Maintained all sales websites and customer databases
  • Created new procedures and policy standards for the Confidential account under the makeasite.org website (administrative tool)
  • Managed and monitored all sales activities for the website

Environment: MS Word, MS Excel, MS PowerPoint, makeasite.org

Confidential, Auburn Hills, MI

Project/Training Coordinator

Responsibilities:

  • Assisted the training lead with the development, management and execution of training plans for the Changepoint Implementation Project
  • Defined learning objectives and gathered requirements from Confidential Management and end users based on release 1 feature
  • Created all training documentation for the Resource Management Department functions as it applied to using the Changepoint System administratively
  • Other duties included; end user support/systems administration and coordination for the Changepoint System
  • Worked with Confidential ’s training department to coordinate and schedule training labs based on the training timeline logistics
  • Identified, managed activity reports to track and monitor the total number of end users to be trained by location
  • Identified and created training exercises, and working with team resources to define and develop the appropriate data sets for the training material
  • Generated the training guides, booklets, job aids, and whatever other training materials are necessary
  • Identified optimum delivery formats for exercises, lectures, discussions, and team activities for various learning objectives
  • Extracted base training material from Compuware guides and migrated it them to the desired format for Confidential
  • Performed UAT testing for Changepoint
  • System Administration Support duties included but not limited to; monitoring the Resource Management Mailbox for Changepoint related issues, new user creations, user terminations, creating new Clients, Vendors and Initiatives, system auditing and project deletions in the Changepoint system

Environment: Microsoft Project, MS PowerPoint, MS Excel, Lotus Notes, Changepoint

Confidential, Southfield, MI

Project Coordinator

Responsibilities:

  • Worked with Confidential and GMAC project team members to for a 3-month project to manage, communicate, coordinate and execute all migration activity for all of GMAC’s Field laptop users for the MIC GM/GMAC Separation project
  • Facilitated meetings between GMAC mgmt and Confidential team to identify project scope
  • Monitored and ensured implementation schedule was complete and obtained completion sign-offs
  • Created various communication documents to be distributed to GMAC Field laptop user communities
  • Created, tracked and distributed daily status reports that included the number of laptops migrated vs. not migrated
  • Identified and documented issues and tasks based on laptops that failed migration and escalated all issues to the Confidential Tech Team via phone or email

Environment: MS Project, MS Word, MS Excel, MS Outlook

Confidential, Pontiac, MI

Project/Communications Coordinator

Responsibilities:

  • Responsible for facilitating, organizing, coordination and prepared for weekly Infrastructure and Architecture Review Meetings which included the creation and compiling all presentations and supported slides capturing, updating and reporting meeting minutes, issues, change control request and action items
  • Responsible for conducting Onboarding new AIMD HP Architects to Company’s Processes
  • Provided guidance and support to AIMD HP Architects GM’s SharePoint process and tools supporting project management
  • Coordinated and supported Enterprise Governance (Change Controls, Deliverables, Tasks, etc) by engaging AIMD HP Architects and change control requestors/owners to track, monitor and report status to completion
  • Monitored and reviewed enterprise reporting (Dashboards, SLA’s, Adherence, etc.) and proactively engage with HP Architects to take corrective action and escalate when necessary
  • Ensured change control requests were accurate, enforced process compliance for SharePoint
  • Maintained program level documentation i.e. org charts vendor makeup, etc.
  • SharePoint Administrator for AIMD HP Architects

Environment: MS Excel, MS PowerPoint, MS Access, SharePoint, Visio, Lotus Notes, MS Outlook, Socrates, Peoplefinder, eroom

Confidential, Southfield, MI

Problem Ticket Coordinator

Responsibilities:

  • Tracked and monitored the System Problem Tickets (using Peregrine System) for BCN IT Facets
  • Interacted with the Helpdesk, End Users, Vendors and Technical Resources to open new tickets, close tickets and obtain problem ticket statuses
  • Created, managed, tracked and distributed the monthly Ticket Summary and Metric Activity reports
  • Facilitated weekly meetings between BCN mgmt and Trizetto (Vendor) to address all open tickets and obtain status updates, escalate any issues, obtain resolutions for closed tickets and to ensure SLA agreements were being met
  • Developed and implemented process documentation for process improvement and training.

Environment: MS Excel, MS PowerPoint, Access, Peregrine, MS Outlook

Confidential, Southfield, MI

Project Coordinator

Responsibilities:

  • Contacted, managed and coordinated meetings, requirements gathering and activity planning with current and new customers for a new project orders which consisted of business cards, flyers, restaurant menus, obituaries, souvenir books and posters, etc for timely completion and delivery
  • Responsible for establishing timeline of how long each project order would take and establish resources i.e. typesetters, graphic design and vendors for printing
  • Responsible for typesetting and designing customer projects which included, flyers, brochures, menus, and business cards
  • Created and managed financial tracking reports which also included managing receipts and balances due by customers and vendors
  • Set up monthly income tracking to identify the amount of taxes needed to be paid monthly.

Environment: MS Excel, MS Word, MS PowerPoint, Adobe Pagemaker, Photoshop

Confidential, Livonia, MI

Project Coordinator

Responsibilities:

  • Performed project management/coordination activities for implementations involving Confidential Clariion (Centera, NAS and CXx00)
  • Participated in weekly project team meetings for the purpose of new projects assigned and addressing any escalated issues and updates with Confidential Project and Resource Managers
  • Managed 10+ active projects weekly while in various project stages to coordinate the installation & implementation of data storage systems for the northwest region
  • Facilitated any additional meetings between the customers and Confidential team members for escalations, scheduling conflicts, system issues, final decisions and results

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook

Confidential, Detroit, MI

Project Manager

Responsibilities:

  • Managed and maintained project scope, customer relations and expectations between Confidential and GM for the Asset Management Project
  • Utilized SDLC/Agile approach when defining project tasks and resource requirements to create and manage the Project Plan
  • Managed, communicated, coordinated and executed all site deployment activity for the PC Refresh Project for all of North Americas Vehicle Sales Services and Marketing.
  • Accurately updated GM and Confidential Asset mgmt inventory tool
  • Facilitated and conducted weekly meetings with Confidential Central Refresh team and GM VSSM IS&S Mgmt to identify ongoing project scope, requirements, outstanding issues and action items
  • Tracked, updated and published project deliverables, tasks, issues and risks, action item and status reports for the GM PC Refresh Project using PTS and GM portfolio mgmt tools
  • Updated and distributed weekly and monthly asset inventory reports to the Confidential Central Refresh Team to maintain data integrity between GM’s and ED’s inventory systems
  • Created, managed and tracked weekly, monthly and yearly metric forecast reporting that identified the number of desktops and laptops that were due to expire
  • Showed over $500k in cost savings by redeploying reusable assets)

Environment: MS Word, MS Excel, MS PowerPoint, Access, MS Project, GRS, Lotus Notes, Socrates, Confidential Asset Mgmt Website, Quick Place

Confidential, Detroit, MI

Systems Security Manager

Responsibilities:

  • Provided Internet access for the following VSSM Web Portals: Dealer World, Fleet World, and International Product Center & Mexico World
  • Ensured the systems being managed achieve expected service level metrics, are compliant to security and regulatory requirements and run in the most cost effective operation.
  • Managed and monitored the MINACS Helpdesk (up to 55.5 FTE’s) day to day operations which included daily, weekly and monthly status reports for service levels, customer satisfaction, quality assurance, call volume, abandonment rate of calls and notification of website issues and updates
  • Resource management responsibilities included forecasting and analyzing the number of resources that would be needed based on upcoming projects that would result in call volume increases in an effort to maintain GM’s budget ensuring efforts for cost reduction were being met
  • Tracked and reported monthly GM Help desk call volume and cost metrics
  • Developed and implemented process documentation for the GM Security Administration.
  • Assisted with technical writing for the continuous updating of GM Call Center Knowledgebase
  • Level II direct customer point of contact for the call center for all escalations, research, customer service complaints, application errors, authentication issues and troubleshooting
  • Performed as SME, etc for any VSSM IS&S projects as it related to software upgrades for GM’s Web Security Systems tools for internal and external users
  • Conducted training on the user administration tool for administrators within internal GM Business Units and the GM Call Centers
  • Managed the helpdesk for continuous improvements for customer service to all GM Business Units and Service Suppliers

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, Access, Lotus Notes, Socrates, Dealerworld, Netpoint

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