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Business Systems Analyst/scrum Master Resume

Richardson, TX


  • More than 20 years of progressive experience working in the roles of Business Systems Analyst, Project Manager, Scrum Master, Product Owner Delegate, & Programmer Analyst on large, complex SDLC projects and programs
  • Over 17 Years of experience as a Business Analyst/Systems Analyst/Scrum Master developing and delivering business processes flows, workflows, functional/non - functional specifications, Epics/User Stories, use cases and other requirements documentation.
  • Performed Data Mapping exercise to validate the data being migrated from one system to other.
  • Responsible for communicating status of requirements for major project efforts and ensuring on time delivery of quality requirements.
  • Partner closely with business and IT stakeholders to achieve completion of major project deliverables.
  • Experience with industry standard best practices and frameworks such as Waterfall, AGILE, RUP (Rational Unified Process), and SEI CMM Level 5.
  • Achieve results in environments involving continuous change in requirements, design, schedules and priorities.
  • Has led and facilitated JAD and JRP sessions.
  • Experience working on projects relating to front end, backend and middleware impacts.
  • Perform well under pressure, a productive, positive leader sharing in team success.
  • Experience working on projects relating to front end, backend and middleware impacts.
  • Perform well under pressure, a productive, positive leader sharing in team success.
  • Demonstrated track record of success in relationship building, decision making and communicating. Frequently praised for superior performance and unshakable integrity.
  • Excellent communication and presentation skills.


Software/ Tools: Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, VISIO, MS Power Point, MS Project, MS Excel, TDP-RM; JIRA; Rally; Quality Center; Lotus Notes Domino 6.0, LotusScript, XML, ASP, HTML/DHTML, Visual Basic, JAVA, J2EE, Javascript, VBSCript, TSO, COBOL, PLI, REXX, IMS DB/DC, FileAid, Xpeditor, VSAM, DB2, SQL, JCL

Databases: DB2, Oracle, MS Access.

Operating Systems: OS/390, MVS/ESA, Windows NT, Windows 98, Windows XP.

Hardware: IBM ES/3090, IBM S/390, IBM PC Compatibles

Methodologies: Agile, SAFe 4.5, Waterfall, RUP, ITUP


Confidential - Richardson TX

Business Systems Analyst/Scrum Master


  • Facilitated the requirement sessions to gather business needs from the Clients.
  • Translated and documented the business needs of the clients into Business requirements which are clear, accurate, and concise.
  • Worked as a product owner delegate.
  • Documented and managed requirements in TDP-RM; TDP-LM; RequisitePro, PRISM etc.
  • Created Requirements Traceability by tagging the requirements within RequisitePro and eventually generating a Traceability Tree Report for everyone’s review.
  • Involved and assisted Solution Architects in developing an efficient solution.
  • Gathered approvals for the artifacts, making sure the artifacts meet all the quality standards, Artifact Owners adhered to all corporate quality standards.
  • Involved in all technical discussions as a representative from Business to make sure all Business Requirements are being met by the impacted applications.
  • Written Epics, User Stories in Rally/TDP-LM and participated in Daily Scrum Meetings.
  • Facilitate Agile ceremonies and lead training efforts to ensure adherence to the Agile-Scrum processes set forth by Confidential &T.
  • Created Sprint/iteration schedules and aligned them to Integrated Release Management Schedule.
  • Tracked sprint velocity and teams progress and provided the regular updates to the Lead project manager.
  • Monitored and controlled projects, through the tracking of variance to the cost, schedule and scope baselines while ensuring efficient utilization of project resources.
  • Provided trainings to the new team members either PM or BA who is joining the team on TDP-RM/Requisite Pro.
  • Involved in End to End, UAT testing.
  • Created a Business Analyst user guide with all the processes any Business Analyst would need to know working in this organization.
  • Worked on projects which involved gathering various Reporting, Notifications (Email, SMS), On-Boarding, Network performance indicators, KPIs, KCIs, CSO ( Corporate Security Organization) mandated, Accessibility (CATO - Corporate Accessibility Technology Office), SARA (Seven Areas involving Tax, Revenue Assurance, Revenue accounting, Fraud, Privacy, Security), requirements.
  • Worked on Projects involving external vendors such as IBM, Nokia, Ericsson, Several Retailers such as Walmart, Apple etc.
  • Worked on gathering/documenting requirements for several Programs/Projects such as GDPR Compliance, Federal Mandated (CAFII; NS/EP), FirstNet, DTV Merger/Acquisition, DTVNow (OTT product), Connected Car, CPNI (Customer Proprietary Network Information), Migration to MicroServices Architecture, WPS (Wireless Priority Services) migration from 2G to 3G, SPI(Sensitive Personal Information)/PCI (Payment Card Information), LTE, Acquisition projects (Zodiac, Alltel), Infrastructure projects(VPMO’s), Proj360 (Overall PMO function tool), several NDA projects, iPhone launch for a retailer, International Roaming Voice Usage, IVR etc.


Project Manager


  • Scheduled and Conducted project kick off and weekly status meetings.
  • Gathering project resources from front doors.
  • Monitored Project progress and resolved Jeopardy status, Issues and Risks.
  • Reported weekly Project Status Executing Director with execution plans towards issues, risks, deadline.
  • Scheduled review sessions for Business Requirements, Architecture, SR, HLD/AID and Design artifacts.
  • Followed up on business and IT resources to resolve action items, issues etc.. to ensure timely delivery of artifacts.
  • Focused on the internal consistency of the projects and on its coherence with infrastructure planning, interfaces with other projects and programs and corporate technical and specialist standards.
  • Managed the communications with all stakeholders and managed both the dependencies and the interfaces between projects.
  • Managed risks to successful outcome and initiated extra activities and other management interventions wherever gaps in the projects are identified or issues arise.
  • Managed Change Requests, project splits.
  • Have participated in project deployments and release management activities and ensured smooth and successful implementation of the release.
  • Have participated in Milestones/Decision gates compliance Audits.

Confidential - Fort Worth, TX

Project Manager/Business Analyst


  • Created and maintained the master project schedule for Phase 1 down to the task level.
  • Created the WBS (Work Breakdown Structure) for several products for Phase 2 of the project.
  • Tracked all the Change Requests in ClearQuest and facilitated al Change Control Board meetings
  • Tracked Defects reported by QA and to ensure they were resolved in a timely manner. Established escalation procedures.
  • Responsible for reporting project status to management.
  • Coordinated with various third party vendors including: Netspend, Presolutions, Certegy, Western Union, Teletrack as part of requirement clarifications, issue resolutions etc.
  • Developed requirements and Use Cases by conducting interview sessions with SMEs (Subject Matter Experts) and end-users. Used Rational RequisitePro to manage requirements.
  • With the new law in OHIO, a product is being created which is called as 2nd Mortgage Loan which is currently being developed using AGILE process. As a Lead BA, was responsible for making sure all the tasks are being completed as per the schedule. Gather the status from the teams and provide the same in the management meeting. Responsible for updating the project schedule accordingly.
  • For better versioning we also stored all the project documents in Clear Case also.
  • Created Business Process Workflows, Use Cases and UML diagrams.
  • Analyzed the Interface documents published by Western Union for defining and documenting the Western Union Money Transfer interface requirements for the POS.
  • Analyzed the Interface documents published by Wells Fargo for defining and documenting the Positive Pay interface requirements for the POS application.
  • Conducted requirements review sessions with the development team based in Bangalore, India.
  • Received Impact Award for my contributions to the project by Ness USA.
  • Contributions were recognized by the Sr. Vice President of Shop Operations in a company magazine article.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS Project, Rational RequisitePro, MS VISIO, Tibco ESB (Enterprise Service Bus), Lawson, UML, Java, J2EE, Rational Clear Quest, Rational Clearcase, Toad, Oracle, SQL.


Business Analyst


  • Interacted with the users, developers and other teams to develop requirements for creating the new system.
  • Conducted gap analysis to better understand the functional needs.
  • Documented Use Cases.
  • Developed Process Flow Diagrams and Story Boards for the application.
  • Developed screen and field level help for the end users.
  • Performed Data validation, data mapping activities.
  • Used Clear Case to store all the artifacts and for better version control.
  • Used Clear Quest for track defects during the testing phase.
  • During testing, validated that the functionality matches the user requirements.
  • Worked closely with the developers to get the defects fixed and secure client sign off.

Environment: Web Application designed using J2EE Spring Framework using Oracle, PL SQL, Rational Clear Case, Rational Clear Quest, Rational ReqPro


Business Systems Analyst/Project Lead


  • Facilitated requirements meetings with SF Systems Analysts.
  • Completed Requirement Gathering and Analysis.
  • Onsite- Coordinator for the project and single point contact for client.
  • Supported offshore in implementing new techniques for web page validation.
  • Presented application overviews to Business Partners from related Area.
  • Helped create the high-level design of the Enterprise Eforms Conceptual Architecture.
  • Coded and developed Notes Agents in LotusScripts, VBScript, Visual Basic programs and a set of sub forms with formula language code.
  • Identified gaps and constraints for the IT products used to build the eForms infrastructure. This included: evaluation of Content Management, Business Process Management, and Form Design Tools.
  • Facilitated System knowledge transfer activities for the project planning and requirement gathering phases.
  • Implemented a testing environment and Strategy for the entire SFF Application.
  • Developed Acceptance, Performance and Regression Test cases for the application.
  • Managed a team both Confidential onsite and offshore of around 15 resources as a Project Leader.
  • Worked closely with the Client Project Manager and Sponsor assessing the progress, dependencies and risk aspects of the project. As a result, acquired good knowledge and experience of Project Development Life Cycle from a Project Managers perspective. Used MS Project for tracking the progress.

Environment: Web Application designed using R5 Notes Client and Domino server developed using Lotusscript, C++ API, JavaScript, Java Agents/Applets, XML, OLE automation, interaction with MS objects like Excel sheets and other attachments, Developed Forms using R5 Notes Client, Formula Language, VBScript, Visual Basic programs.


Systems Analyst


  • Module leader for the project and took care of communication between offshore and onsite, status reporting, technical support.
  • Supervised and participated in Code Testing, Code Reviews and execution of Programs written to migrate data from 3 IMS Databases to 25 DB2 Tables.
  • Completed analysis of the specifications provided by the client
  • Designed modules and split into sub-modules
  • Coordinated with efforts involving other modules

Confidential - Cincinnati, OH

Programmer Analyst


  • Analyzed & coded the modules according to the specifications sent by the client.
  • Review of the code changes done and ensured standards and guidelines have been followed.
  • Prepare test cases, test plans and execution plans.
  • Review of test results and reports.
  • Execute unit and regression testing according to test plans.

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