Business Analyst Resume

SUMMARY

Over 2 years of experience in working on Global teams in various spheres like Business Systems Analysis, Projects Delivery, Strategic and Operational planning
Shared critical expertise and knowledge to support partners and colleagues
Proactively engaged and collaborated with business partners to speed up decision making
Timely decisions on critical implementation issues to deliver extensive application support with speed and quality

TECHNICAL SKILLS

Design Tools - MS Visio, MS PowerPoint, Lucid Chart
DBMS -MS SQL Server, MS Access
Agile Tools -Rally, JIRA
MS Office -MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Visio
SQL -Write Basic SQL Queries to get results from Oracle Database
Completed training in Business Analysis skills, techniques and methodologies following BABOK guidelines and earned 24 hours of PDUs towards CCBA certification
Acquired SQL skills to support the needs in a Business Analyst role
Strong Business Analysis skills including in depth knowledge of application lifecycles such as Software Development Life Cycle (SDLC), Agile, JAD, RUP
Thorough understanding of various project phases of Requirements Gathering, Analysis/Design, Development and Testing
Excellent communication skills and marketing skills as lead campaign manager
Great customer interaction skills as a travel agency owner, consolidator and analyst
Ability to understand customer needs and provide excellent service to various customer types (corporate, leisure and group travel)
Excellent critical thinking skills, problem solving and analytical skills
Proficient in reporting and documentation
Exposure to various software applications
Self-motivated, team-player with proven leadership skills

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Business Solution Consultant with progressive experience in planning, coordinating, organizing and implementing business technology software across multiple industries
Coached customer and coordinated with third party partners to resolve business and functional issues
Acted as primary liaison between business and technology, facilitated meetings and was the channel of communication between both parties
Responsible for eliciting requirements from business and analyzed data/workflows by conducting meetings and workshops
Interpreting stakeholders’ business needs and translating them into actual practice
Planned and executed effective strategies to meet an array of business requirements
Organized and rolled out solutions utilizing Iterative Agile and SCRUM methods
Planned and managed iterations successfully using rally software tool
Defined and performed the test strategies and associated scripts for the verification and validation of all business requirements and helped business perform UAT
Responsible for triaging and capturing missed requirements
Managed project scope/risks to ensure successful and timely delivery
Collaborated with business partners and cross-functional teams for supporting system documentation
Taught problem solving techniques and English to 4th and 5th graders
Provided individual instruction to meet the needs of students with diverse learning styles
Strategically planned and implemented an open-house day every month for students to try out the program
Successfully led ad campaigns and set up booths to attract more business
Facilitated meetings with parents and teachers and acted upon suggestions to constantly ensure excellence

Confidential

Owner

Responsibilities:

Extensively used Sabre Red software tool to search for fares and Sabre Ticketing solutions for sales transactions
Planned and conducted formal training for newly hired agents
Dealt with clients both over the phone and face to face, listening to customer needs and acting upon them
Elicited travel requirements from clients and aided in intricate group travel bookings involving multiple parties
Negotiated discounted deals by collaborating with a network of travel agencies
Responsible for creation of the overall strategy for developing an airline check-in system.
Lead facilitated sessions and produced high level project plans
Analyst and Functional Tester for a real time airline support system which included reviewing the usability, correctness and performance of the system, defining product enhancements, defining and undertaking functional system testing, producing user documentation and training users in the system.
Extensively used the Sabre Travel Network and their software solutions for ticketing and hotel bookings
Responsible for accurate travel and accommodation bookings
Aided clients with matters related to passports and visas
Processed exchanges and refunds for airline tickets
Gathered corporate travel requirements and managed a team of agents in providing multiple solution options
Effectively communicated information at multiple levels including customers and business

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