SUMMARY

• Over 2 years of experience in working on Global teams in various spheres like Business Systems Analysis, Projects Delivery, Strategic and Operational planning
• Shared critical expertise and knowledge to support partners and colleagues
• Proactively engaged and collaborated with business partners to speed up decision making
• Timely decisions on critical implementation issues to deliver extensive application support with speed and quality

TECHNICAL SKILLS

• Design Tools - MS Visio, MS PowerPoint, Lucid Chart
• DBMS -MS SQL Server, MS Access
• Agile Tools -Rally, JIRA
• MS Office -MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Visio
• SQL -Write Basic SQL Queries to get results from Oracle Database
• Completed training in Business Analysis skills, techniques and methodologies following BABOK guidelines and earned 24 hours of PDUs towards CCBA certification
• Acquired SQL skills to support the needs in a Business Analyst role
• Strong Business Analysis skills including in depth knowledge of application lifecycles such as Software Development Life Cycle (SDLC), Agile, JAD, RUP
• Thorough understanding of various project phases of Requirements Gathering, Analysis/Design, Development and Testing
• Excellent communication skills and marketing skills as lead campaign manager
• Great customer interaction skills as a travel agency owner, consolidator and analyst
• Ability to understand customer needs and provide excellent service to various customer types (corporate, leisure and group travel)
• Excellent critical thinking skills, problem solving and analytical skills
• Proficient in reporting and documentation
• Exposure to various software applications
• Self-motivated, team-player with proven leadership skills

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Business Solution Consultant with progressive experience in planning, coordinating, organizing and implementing business technology software across multiple industries
• Coached customer and coordinated with third party partners to resolve business and functional issues
• Acted as primary liaison between business and technology, facilitated meetings and was the channel of communication between both parties
• Responsible for eliciting requirements from business and analyzed data/workflows by conducting meetings and workshops
• Interpreting stakeholders’ business needs and translating them into actual practice
• Planned and executed effective strategies to meet an array of business requirements
• Organized and rolled out solutions utilizing Iterative Agile and SCRUM methods
• Planned and managed iterations successfully using rally software tool
• Defined and performed the test strategies and associated scripts for the verification and validation of all business requirements and helped business perform UAT
• Responsible for triaging and capturing missed requirements
• Managed project scope/risks to ensure successful and timely delivery
• Collaborated with business partners and cross-functional teams for supporting system documentation
• Taught problem solving techniques and English to 4th and 5th graders
• Provided individual instruction to meet the needs of students with diverse learning styles
• Strategically planned and implemented an open-house day every month for students to try out the program
• Successfully led ad campaigns and set up booths to attract more business
• Facilitated meetings with parents and teachers and acted upon suggestions to constantly ensure excellence

Confidential

Owner

Responsibilities:

• Extensively used Sabre Red software tool to search for fares and Sabre Ticketing solutions for sales transactions
• Planned and conducted formal training for newly hired agents
• Dealt with clients both over the phone and face to face, listening to customer needs and acting upon them
• Elicited travel requirements from clients and aided in intricate group travel bookings involving multiple parties
• Negotiated discounted deals by collaborating with a network of travel agencies
• Responsible for creation of the overall strategy for developing an airline check-in system.
• Lead facilitated sessions and produced high level project plans
• Analyst and Functional Tester for a real time airline support system which included reviewing the usability, correctness and performance of the system, defining product enhancements, defining and undertaking functional system testing, producing user documentation and training users in the system.
• Extensively used the Sabre Travel Network and their software solutions for ticketing and hotel bookings
• Responsible for accurate travel and accommodation bookings
• Aided clients with matters related to passports and visas
• Processed exchanges and refunds for airline tickets
• Gathered corporate travel requirements and managed a team of agents in providing multiple solution options
• Effectively communicated information at multiple levels including customers and business