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Sr. Business Analyst (consultant) Resume

Brooklyn, NY


Information Technology Professional with expertise in Business Analysis recognized for uniquely combining excellent written and oral communication skills along with strong technical knowledge to produce clear, concise project documentation. A well - organized project manager possessing strong liaison skills to effectively bridge communication gaps between non-technical business users as well as technical project development teams in order to keep project initiatives on track to a successful completion.


AGILE DEVELOPMENT: Atlassian JIRA v7.2.2; Bitbucket v4.9.1; Confluence v6.7.0

CONTENT MANAGEMENT: SharePoint Online (NyceConnect), Dropbox, Trello, EMC Documentum

DATABASE: MS SQL Server 2008 R2, Enterprise Data Warehouse/dataSmart, Oracle BI Discoverer Plus v11g, UNISYS Mapper, SQL Developer Version, Oracle, MS Access 2010, SQL Station, Rhapsody

DESKTOP PUBLISHING: Document Sciences CompuSet and Visual CompuSet


ISSUE TRACKING/CHANGE MANAGEMENT: JIRA Issue Tracker v7.1.7, Mantis Bug Tracker v1.0.8, IBM Rational ClearQuest

MAINFRAME: Unisys Mapper, 3270 Emulation (TSO), Life70, PVCS Version Manager

MARKETING: Omniture (novice), Axure RP Pro 5.6 (novice)

MEDICAL: eClinicalWorks v7.5 Electronic Health Record (EHR)

MICROSOFT Office 2016: Word, Excel, PowerPoint, Outlook, Visio, Paint

O/S: Windows 8, Vista, XP, NT, 95, OS/MVS, OS

PROGRAMMING ENVIRONMENTS: .Java 8.0, Net Framework 4.5.2, XML, XSL, COBOL/370, Assembly Language, Quick Job, Basic

PROJECT MANAGEMENT: MS Project 2010, CA Clarity/Open Workbench, AtTask

REPORTING: IBM Cognos, LogiXML, Crystal Reports, MS Access

SCANNING: IBM FileNET Panagon Capture

SMS PLATFORM: ToSMS; Twilio Programmable SMS

TESTING: Mercury LoadRunner Version 9.0, Mercury Interactive Quick Test Professional Version 8.2

WORKFLOW: IBM FileNET (running on Java 6)


Confidential, Brooklyn, NY

Sr. Business Analyst (Consultant)


  • Conduct requirement gathering sessions with Business Users.
  • Created User Interface screen mockups via hand drawn wireframes, MS Paint, VB Prototypes.
  • Authored Requirement Matrices, User Stories, Business Requirement Documents and Test Plans.
  • SharePoint Online (within MS Office 365) End User Perspective
  • Created Visio swim lane diagram of the NyceConnect New Directive creation and approval process.
  • Assisted SharePoint developers with testing of the NyceConnect New Directive approval workflow.
  • Logged in as the following roles to validate the major workflow processes listed below: Legal Director; Division Directors (14 units); Deputy Executive Director; Executive Director.
  • Pre-directive (creation of draft) & Draft Approval cycle
  • Post-directive & Validation Form functionality
  • Attend and participate in technical design sessions with VB & Java developers.
  • Authored Functional Requirement Documents, Runbooks, Deployment Documents, Data Mapping Documents, Business Rule Documents, User Manuals and As-built/Technical Documents (API, JSON, Web Services MS Azure for SharePoint & Internal M/F to Distributed Side, and Stored Procedures).
  • Performed Java and .Net program analysis to clarify and document new or existing logic.
  • Performed COBOL program rules extraction, data analysis and data mapping.

Confidential, Port Washington, NY

Business Analyst


  • Assist in conducting ODOT workshops and weekly meetings focusing on website design and other web processes such as Join the Program, My Account, Contact Us, FAQ’s, and Email Correspondence.
  • Participated in Agile sprint sessions with development partners IMS and Nexidi.
  • Authored ODOT specification documents.
  • Supported the PM by revising the requirement matrix and preparation of a detailed test procedure document to address Phase I self- critical requirements and functions.
  • Assisted in creation of Requirement Traceability Matrix (RTM).
  • Authored Image Review, Toll System Overview, Reporting, IT Architecture and Toll Point Supervision specification documents.
  • Preparation of test script documents for Image Review and Toll Point Supervision applications.
  • Assigned as a liaison between Port Mann Bridge technical team and PSquare Solutions off-site development team to coordinate Mantis and Jira issue tracking system issues and software releases.
  • Authored PMH1, GEB, Hub and ICD Interoperability “As Built” documents.
  • Performed testing on the Dart Charge customer website.
  • Authored Automated Correspondence and Print Partner Interface “As Built” documents.

Confidential, Brooklyn, NY

Business Analyst (Consultant)


  • Conducted face-to-face and conference call fact-finding and requirements sessions for OCSE Sanctions and Central Court Services.
  • Generated current and future state workflows and conducted workflow review sessions leading to stakeholder signoff for OCSE Sanctions and Central Court Services requirements.
  • Authored Business Requirement Documents for OCSE Sanctions: Return Appointment Letters, Administrative Return Appointment Letters, Domestic Violence Referral Letters; Central Court Services Sanctions, Salary Edits Specifications, Suppression of "Doc Only" Option (web based), Job Entry, Employer Update (web based)
  • Coordinated and led application development prototype/demo sessions with the OCSE Sanctions business stakeholders in order to further refine project requirements.
  • Created test plan matrix/test scripts for OCSE Sanctions and Business Link.
  • Conducted testing on new applications documenting issues or deficiencies found for OCSE Sanctions and Business Link Job Match initiatives.
  • Updated assigned tasks on a bi-weekly basis with current status and percentage complete on the OCSE Sanctions master project plan.

Confidential, Woodcliff Lake, NJ

Business Analyst (Consultant)


  • Conducted analysis of BMW’s 300+ dealership websites and discovered that they employed 28 different web vendors to administer their sites. Led fact-finding meetings with management for the Hours of Operation initiative to streamline and limit the use of multiple web vendors.
  • Wrote Project Requirement Briefs containing proposed screen mockups and sent to dealership web vendors to provide estimates for the Hours of Operation initiative.
  • Wrote Project Requirement Briefs for Field Personnel, Labor Rate Update, and MINI Dealer Agreement Update.
  • Updated web URL’s on the CenterNet dealership application in order for the information to be displayed on the BMW Dealer Locator application.
  • Tested the addition of Rolls-Royce brand within the 3270 mainframe environment.
  • Reformatted and revised verbiage for BMW and MINI Letter of Intent (LOI) legal documents in Enterprise Content Management (ECM) Documentum.

Confidential, Bethpage, NY

Business Analyst/Project Manager (Consultant)


  • Led requirement gathering sessions with the Optimum Store, Optimum Rewards, and Optimum.net business marketing teams for new and existing web content enhancements.
  • Researched Shopping.com public API protocol and functions. Participated in knowledge sharing sessions with outside partner Shopping.com and business marketing teams regarding the use public API access.
  • Authored Business Requirement documents for Shopping.com API Integration, Pricing Display Controls, and Single Sign-on initiatives. A portion of this involved creating hand drawn wireframe mockups of screens that were eventually represented in MS Paint.
  • Performed industry/market studies and competitive analyses pertaining to Single Sign-on (SSO) functionality, prepared findings documents, and presented to project stakeholders. Content included SSO history, technical solutions, and listings of SSO providers.
  • Led the QA testing and launch effort for the Espanol.Optimumrewards.com initiative.
  • Authored user manuals for the internal Marketing CMA Tool as well as the administration portion of the Optimum West website.

Confidential, New York, NY

Client Manager (PM/BA)


  • Procurement, Inventory, and Shipping Management System (PRISMS)
  • Participated in individual and focus group interviews to produce a Gap Analysis.
  • Authored a comprehensive Business Analysis document.
  • Responsible for the entire external vendor selection process.
  • Responsible for the entire RFP process for the PRISMS project.
  • Created and maintained multiple project plans for all assigned projects. eClinicalWorks (eCW) Electronic Health Record (EHR) project at the Rikers Island Correctional Facility is the first 24 by 7 clinical application implemented within the Agency.
  • Tasks included Follow-up, and issue resolution regarding Infrastructure, Interfaces, 24 by 7 Help Desk, QA Testing and Installation procedures.

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