SUMMARY:

• 11 years of Experience in BFI (Banking Finance & Insurance), GDPR, Travel, Telecom, Healthcare, E - Commerce & Consumer Electronics, and Call Centre Applications as a Project Manager, Program Manager, Delivery Manager, Business Analyst, with experience in Agile/Scrum, SDLC, Waterfall methodologies.
• Certified Project Management Professional (PMP®) from Project Management Institute™, United States.
• Certified Agile/ Scrum Product Owner (SPOAC™) from International Scrum Institute™, United States.
• Certified Agile/ Scrum Master (SMAC™) from International Scrum Institute™, United States.
• Significant practical experience in GDPR-data privacy and protection in both the EU and in particular, UK.
• In-depth knowledge & expert in Delivery management, Application development & Delivery, Resource management, Incident management, Release management, Change management, Time management, Integration management, Scope management, Quality management, Communication management, Risk management, System Integration and implementation.
• Expert in Agile/Scrum and Waterfall project management methodologies. Implemented projects using Agile methods and SDLC Methodologies.
• Worked on different Project management tools like- IBM-PAW, My Interval, JIRA, HP (QC- ALM), and IBM-Maximo.
• Have a strong background of Project/Program management, Global Delivery, business analysis, process, expertise in defining scope of projects based on gathered Business Requirements including documentation of constraints, assumptions, business impacts, Project risks & scope exclusions.
• Ability to meet deadlines, spanning multiple business domains and capable of handling pressure, coordinating multiple priorities and managing customer expectations working with multiple customer groups, creating partnership with customers in multiple project environment and experience with and mentoring team members with product knowledge and business processes.
• Have experience in working with various department teams developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints, needs, and perspectives of both the customers and the organization’s technical team.
• Project Initiating, Planning, Executing, Monitoring & Controlling, and Closing
• Customer Experience, Relationship management - customer interface at all phases.
• Business Analysis, Use Case Modeling & Analysis, BPM, Data Mapping.
• Agile/ Scrum- Certified Scrum Product Owner (SPOAC™), Certified Scrum Master (SMAC™), Waterfall, & SDLC.

TECHNICAL SKILLS:

Business Skills: Project/Program Management, PMO, Global Delivery, Business Analysis, Use Case Modeling & Analysis, JAD/JAR, BPM, Data Mapping, Gap Analysis, & IA.

Packages/Tools: Agiloft, Smartsheets, JIRA, Confluence, MS-Projects, Clarity-PPM, IBM-PAW, IBM- Maximo, My Interval, HP (QC-ALM), MS Visio

Graphical User Interface: Mocking Bird, Report Suites Web, MS-Visio

Methodologies: Agile, Waterfall, SDLC

Programming Languages: NET (VB, C#, ASP), JAVA, HTML

Database: Oracle 11g, SQL Server 2005, DB2

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Project Manager

Responsibilities:

• Responsible for the delivery of the GDPR program within defined Govt. Regulators deadline.
• Identifying stakeholders, creating stakeholder register,managing stakeholder relation, andIT resource relationships to ensure ownership and success.
• Working closely with all business and technical leadsacross Fitch (Fitch Learning, Fitch Group, Fitch Solution, Fitch ratings, and Common IT Deliverable)to support them and ensure they taking appropriate responsibilityin the GDPR program success.
• Defining GDPRproject scope, creating scopebaseline, defining all technical and non-technical work packages/activities for each business groups per identified impacted system, sequencing them and developing program level larger plan.
• Assigning work packages to the system owners in JIRA and along with maintaining thesame in Confluence.
• Working closely with all application/System leads to make certain they understand the work packages and overall scope of the project.
• Creatingwork schedules to ensure timely completion of phases and projects.
• Ensure that teams prepare and record the necessary artifacts at various stages of projects as well as communicate with the appropriate governing bodies.
• Identify, track, and mitigate risks and dependencies; present and manage changes to project plans, scope and deadlines.
• Ensure the overall success of the project by being accountable for all aspects of the project and lifecycle providing overall project transparency.
• Monitoring and controlling project progress, doing earn value management.
• Providing high level executive reports and detailed updates on a continuous basis.
• Assist with defining, communicating and enforcing project processes, such as change management, issues management, risk management, and documentation.
• Lead status meetings and escalate issues as necessary.
• Facilitate sessions to identify areas for improvement at the completion of projects.
• Tools used- JIRA, Confluence, Smartsheets, Agiloft and Projector.

Confidential, NJ

IT Project Manager

Responsibilities:

• Lead Corporate & Investment Bank (CIB) IT/Technical projects from initiation through implementation applying SDLC phases; planning, analysis, design development and implementation.
• Provide Project Management for multi million-dollar Big Dataplatformprojects (Applications and Infrastructure) within JPMIS Infrastructure.
• Create and maintain comprehensive project plans, showing tasks, resources, dependencies and status throughout the life of the project, revising as appropriate to meet changing needs and requirements.
• Manages budget for assigned projects, monitors project progress and adjusts resources and priorities accordingly.
• Utilize processes and tools within the IT PMO to track project spend, including approved budgets, actuals and forecasts.
• Manage schedules, budget, resources and timelines surrounding multi-million-dollar project.
• Establishes project requirements, priorities, and deadlines.
• Develop, prioritize and track action items and issues.
• Maintain senior leader / stakeholder alignment to IT projects. Develop status and dashboard reports as required by senior management.
• Act as a communication channel between Technology and the business for ongoing project management status and issues, opening up communication channels, coordinating messages and managing business expectations.
• Develop, train, and coach team members. Promote effective teamwork and manage interpersonal issues.
• Ensure projects adhere to IT compliance procedures and validation requirements.
• Maintain up to date project related documentation on Share Point- project plans, validation documents, meeting minutes, etc.
• Track project interdependencies.

Confidential

IT Project Manager

Responsibilities:

• Relationship management - stake holders interface at pre-project phase, during project and postcompletion.
• Successful Project Delivery Ownership- (Global Project Delivery and Support.)
• Managed international, domestic and cross border projects.
• Build and maintain rapport with global external project stakeholders. Escalation handling and providing resolution to the client.
• Plan and implement all assigned projects globally/national utilizing established SDLC Project Management Methodologies, standards, and governance framework to achieve project objectives and deliverables.
• Manage budget, time, quality and scope of the project.
• Create a detailed project plans which identifies and sequences the activities needed to successfully deliver assigned project.
• Develop a schedule for project completion that effectively allocates the resources to the activities.
• Review the project schedule with Program Director and concerned stakeholders.
• Define/validate requirements for platform conversions, consolidation and migration.
• Determine the objectives and measures upon which the project will be evaluated at its completion.
• Deliver projects with meeting recognition targets and timelines.
• Provided Business Continuity and Disaster Recovery technical process engineering.
• Align with technical resources to implement projects in accordance to Software Development Life Cycle (SDLC).
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
• Review the quality of the work completed on a regular basis to ensure that it meets the project standards.
• Manage relationships and communicate project information to all stakeholders to a level appropriate to their needs.
• Plan and conduct SIT and UAT with business users and take sign-off..
• Responsible for team for new product updates or releases.
• Apply effective project management methodologies (Agile/Scrum) and control techniques and used JIRA for project tracking and HP ALM-QC for defect tracking.

Confidential

IT Project Manager

Responsibilities:

• Worked with various IBM's Travel, Banking and Insurance clients Citi Bank, Commercial Bank of Africa, HDFC Life, ICICI Pru & Aetna.
• Responsible of overall project delivery in Agile/Scrum environment within defined budget, time, quality and scope of the project.
• Single point of contact for customer escalations and conflict management.
• Requirement gathering/ eliciting using interviews, document analysis, requirement workshops, surveys.
• Responsible for Vendor/Partner engagement and management.
• Reviewing and approving Vendors CRs, Solution Document, and SoW insuring provided cost, schedule, deliverables are well aligned and meeting with the project objectives.
• Ensuring and meeting business Compliance and Risk.
• Managing system integration with respective applications; CRM, SC, Billing Systems.
• Managed Legacy Data Migration along with legacy applications/systems.
• Chairing and actively participating in all technical meetings and conference calls.
• Create and review CBR/BRD, Creation of SOW, Solution, and Project Evaluation Report, Performance Test Plan.
• Develop, implement, and maintain the Project management plan, including risk management, communication plan, QA plan with the help of leads.
• Ensure that all requirements, project plans, and changes to commitment are communicated to all affected team members.
• Perform Change Management, Release Management and Problem Management, Drive Process Improvements & Defect Prevention activities.
• Manage relationships and coordinate work between different teams at different locations.
• Review and manage all changes to the requirements through a formally defined scope change process.
• Raise request for SIT & UAT Set-up. Review and approve UAT Plan and test cases.
• Create RFC (Request for change), Obtaining Security Approvals (Application/Database change), Explaining and obtaining approvals from all stakeholders in Maximo against the CR.
• Responsible for fulfilling the vacant position with Resource Manager, Monitoring team member’s performance, rating the team members for annual appraisal based on their yearly performance.

Confidential

IT Project Manager/ Senior Business Analyst

Responsibilities:

• Assisting in all aspects of product lifecycle and a liaison between internal business units, technology and support teams.
• Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
• Evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Writing BRD and lead workshop sessions with development, leading product development workshops providing in depth explanations and use cases on new features based on requirements gathered.
• Writing very detailed Software Specification document (SRS) that document system processing rules, screen messages, validation, interface properties and application procedure interface requirements.
• Working with UI developer to produce system prototypes based on requirements (BRD & SRS).
• Performing internal analyst acceptance testing, and coordinate user acceptance testing with internal customers, working independently with users to define concepts, and troubleshoot support issues.
• Supporting developers and junior business analyst as needed on questions regarding functional requirements and support escalations.

Confidential

Business Analyst

Responsibilities:

• Conduct and participate in status meetings to collect data from business users and analyzing the Requirement Documents, reviewing the Use case definitions and Use Case Models.
• Helping the developers understand the needs of the customer/client.
• Coordinating with the Offshore and the Onsite software development teams to support the software analysis and design.
• Authoring Functional Specifications and communicated them to development and testing teams.
• Participating regularly in Review meetings with Project Manager, Architect and Application System Engineers.
• Conducting Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on the business requirements.
• Interacting with the users for system study, requirements gathering, analysis, and testing of the system.
• Participating in the complete range of project activities, starting from conceptualization, testing and maintenance.
• Reviewing Test Scenarios and Test Scripts prepared by the Testing teams helping improve the overall quality of the delivered project.
• Reporting Defects observed while working with the application and getting them resolved.

Confidential

Application Support Analyst

Responsibilities:

• Configuration and Deployment of DCM, iECCM-6.5, UniServe-6.8 Tool on AIX server.
• Requirement gathering, analysis, design for every CR raised for billing format.
• Writing CR documents, process functional requirement documents.
• Coordinating with various people/teams in the client side to help complete certain tasks for the client, maintain/publish various process related reports for the client as & when required.
• Leading the bi-weekly call with client from the team.
• Managing of Log, Error & Alert Reports at daily basis.
• Working closely with Database Administrators, Application Support Team and other groups in order to provide fast problem resolution.
• Helping the L1 engineers in resolving the technical issues of the billing processes and monitoring logs and maintain backup of logs.