SUMMARY

• Highly skilled and results - oriented professional with over 8 years of diverse experience as Business System Analyst in Payments Cards, retail and Financial domain.
• Comprehensive knowledge and understanding of Software Development Life Cycle (SDLC) and methodologies including RUP, Agile Scum etc.
• Knowledge of trading platforms like Calypso, Murex and Front Arena.
• Extensive experience in collaborating with Technical and Non-technical stakeholders including Business Users, Subject Matter Expert, Developer, Testers to elicit business needs and gathering requirements.
• Implemented and Analyzed requirements for Retail Financial Services and Western Union Money Transfer.
• Worked on supporting FX options and Murex trading platforms to integrate data.
• Well versed in Eliciting, Analyzing and Documenting SMART requirement.
• Excellent experience in requirement gathering techniques including JAD sessions, Job shadowing, Prototyping.
• Expertise in analysis techniques such as System Analysis, Business Process Analysis, Gap Analysis Impact Analysis, Feasibility Analysis and Risk Management Plan, Cost Benefit Analysis and ROI Analysis.
• Ability to develop high quality documentation of BRD (Business Requirement Document), FRD (Functional Requirement Document) and Non-functional Requirement Document, SRS (Software Requirements
• Specification) and AS-IS & TO-BE documentation
• Facilitating Communication and acting as Liaison between the project group and the operations group.
• Expert in working with test lead to manage Test Plans, Test Case with tools such as Power Designer.
• Thorough understanding and hands-on experience to support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Proficient in conducting Status Meetings and Conference Call with various stakeholders and documenting Minutes of Meeting (MOM).
• Experience in leading Change Control Board (CCB) activities and managed Requirements Traceability Matrix(RTM) to track changes.
• Experience on working with database systems including SQL SERVER, DB2 and Oracle Including PL-SQL.
• Strong understanding of the US markets for Payments and cards (ATM/ POS / Acquirer / Issuer).
• Experience with configuration of Online Transaction Processing System (OLTP) payment switch for ISO8583.
• Actively engaged in User Training and conducting Post-Production Activities like getting feedback from users. In case of any issues - doing Root Cause Analysis

TECHNICAL SKILLS

Databases: Microsoft SQL server, DB2, Oracle, Aqua Data studio, SQL-DBX, TOAD, SQL Developer

Modeling Tools: MS Visio, Rational Rose, Enterprise architect, Smart Draw

Requirements Management Tools: Requisite Pro, Power Designer

Software: MS Office Suite (Word, Excel, Access, PowerPoint & Outlook, Project and office 365).

Project Management Tools: MS Project, SharePoint, MS Office Suite, MS Visio, Jira, Rally

Testing Tools: Microsoft Test Manager, Test Foundation Server, Selenium, Bugzilla

Reporting Tools: Eclipse BIRT, SSRS, Tableau

Web Servers: Apache Tomcat Server, PRAMATI server

Methodologies: Water Fall, RUP, Agile (Scrum),TDD

Operating Systems: Microsoft Server, IBM AS-Visio-, Linux on AIX

Other Tools: Aldon, SVN, GIT, Eclipse, Putty, Win SCP, XML, QTP, JUST IN MIND, AXURE

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst

Responsibilities:

• Worked with Internal Stakeholders including project team, software-testing groups to and created Functional Requirements Document (FRD).
• Partner with other HR departments to develop policies and programs which meet current and future business requirements
• Provided application support for HR, Benefits, Payroll and various Interfaces to and from various Internal & External systems, like People Code, PS Query.
• Scope identification, analyzed workflows/data, performed Analysis - Cost/Benefit, documented system requirements from problem Statement to well-documented detailed low-level system use cases and System Requirements.
• Responsible for the analysis of workflow, reporting and testing of the different financial systems.
• Creation of process flow diagrams like Use Cases diagram, Activity Diagrams and Sequence Diagrams for better understanding of the team.
• Corrected assumptions, finalized requirements and took signoff for requirement documents etc.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business requirements and IT processes.
• Developed Test plan, reviewed Test scenarios, test cases for testing the functional and non-functional requirements using Requisite Pro and Rational Rose.
• Designed and implemented business intelligence, data warehousing & analytics applications that run on multiple platforms & are composed of multiple software tools.
• Designed and Implemented SQL queries for QA testing report / data validation etc.
• Worked on Certifying Issuer & Acquirer Host systems. Certifying Clearing system of Issuers & Acquirers.
• Reviewed and maintenance of Defects sheets, arranging daily Defects calls and sending Status updates.
• Involved in conducting meetings with stakeholders to collect business functionality, non-functionality.
• Used Business Intelligence tools such as Tableau to develop customized reports
• Handling queries of development and testing teams through scheduled discussion meetings.
• Coordinated work plan with project manager and client for Deployment timelines and managed Production migration process, developer fixes etc.
• Scheduled and Tracked progress for team members of project through completion, coordinating with Onshore resources.

Environment: RUP Methodology, MS Visio, MS Project, Microsoft Test Manager, Test Foundation Server, Oracle, Aqua Data studio, AXURE, Calypso, Power designer, XML, JSON, Linux, putty.

Confidential - Chicago, IL

Business System Analyst

Responsibilities:

• Worked with End-Users and Internal Stakeholders including project team, software-testing groups to gathered Business Requirement Document (BRD) and created Functional Requirements Document (FRD).
• Defined the Scope, analyzed data/workflows, performed Cost/Benefit Analysis, documented system requirements from problem Statement to well-documented detailed low-level system use cases and System Requirements.
• Involved in creating Entity-Relationship Diagrams for the design of database and dimensional modeling.
• Data Monitoring and Support for Critical Data releases in ServiceNow.
• Responsible for the upgrade, analysis of workflow, reporting and testing of the different financial systems using Calypso trading system.
• Designed the ITSM roadmap for the maturation of ITSM processes
• Creation of process flow diagrams like Use Cases diagram, Activity Diagrams and Sequence Diagrams for better understanding of the team.
• Translating Client business requirement into technical documents. Transitioning ServiceNow requirements to developers to implement service changes. Facilitating roll out of new applications. Validate code move into ServiceNow Instances.
• Provided recommendations for strategy, design, build, and implementation of ITSM solutions
• Corrected assumptions, finalized requirements and took signoff for requirement documents etc.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business requirements and IT processes.
• Developed Use cases, Test plan, reviewed Test scenarios, test cases for testing the functional and non-functional requirements using Requisite Pro and Rational Rose.
• Responsible for Incident Management, Problem Management, Request Management & Access Management end-to-end processes under ITIL Framework.
• Designed and Implemented SQL queries for QA testing report / data validation etc.
• Worked on Certifying Issuer & Acquirer Host systems. Certifying Clearing system of Issuers & Acquirers.
• Maintained the Certification Environment, establishing the connectivity with Member Banks and Credit Unions, validating and testing the client configuration set up for new and existing clients, certifying them for each network release by capturing and verifying the ISO 8583 messages flow to ensure transaction flows correctly Discover Network to/from each of different networks as per compliance rules.
• Performed connectivity test with the client, simulating the Transactions, Validating the Transactions logs based on the Authorization specifications, and reporting discrepancies.
• Reviewed and maintenance of Defects sheets, arranging daily Defects calls and sending Status updates.
• Involved in conducting meetings with stakeholders to collect business functionality, non-functionality and client stake requirements to enhance retail banking experience
• Configured Reports and associated them to Dashboard in Service Max of SFDC. Transform them from Service Center which company used to generate their report.
• Assisted in validating and verifying defects to help set aside the superficial problems and keep the project on schedule by performing Smoke testing and User Acceptance Testing (UAT).
• Handling queries of development and testing teams through scheduled discussion meetings.
• Coordinated work plan with project manager and client for Deployment timelines and managed Production migration process, developer fixes etc.
• Scheduled and Tracked progress for team members of project through completion, coordinating with Onshore resources.
• Prepared Monthly Status Reports for enhancement requests, Change Requests (CR's) to the project team that for efficient Tracking and Monitoring of Open issues of the project.
• Performed Post Production Validation (PPV) and arranged User Acceptance Testing (UAT) and Signoff from customer.

Environment: RUP Methodology, MS Visio, MS Project, Microsoft Test Manager, Test Foundation Server, Oracle, Aqua Data studio, AXURE, Calypso, Power designer, XML, JSON, Linux, putty.

Confidential - Charlotte, NC

Business System Analyst

Responsibilities:

• Key components of project include integration of Dynamic Currency Conversion with Cash pro payment settlement module.
• Worked with Fundtech R&D team to finalize the Functional requirement specification (FRSD) & Interface requirement specification documents (IRSD).
• Worked with multiple projects team to co-ordinate the integration for Payment Services Hub services to other partner teams. Designed and documented the mapping for different service interface and ISO 20022 XML message types.
• Acted as a liaison between system users, client managers and software development team to gather requirements.
• Conducted extensive data analysis of different Acquirer and Issuer, which were going to be part of the application to understand the attributes, Data elements etc.
• Worked on Gathering requirements, conducting client meetings, fit-gap analysis, writing functional requirements.
• Used Murex to measure risk, collateral management, benchmarking and asset management modules.
• Supported the integration of Murex systems with other systems in the organization by specifying the requisite interface specifications.
• Organized weekly project status and task review meetings, created PowerPoint presentations and project updates using MS Project for management review.
• Coordinated various Agile Ceremonies such as Sprint planning, Sprint retrospective and Daily Scrum meeting.
• Organized the project into phases to impose management control using stage-gate reviews such as high-level user stories, test scenarios, dimension modeling, data mapping etc.
• Used various SQL commands like create, delete, update, left joins, right joins and full joins to update the database and retrieve data for analysis.
• Created Data Mapping document for the application after finalizing the attributes and tables with business users.
• Moderated everyday scrum meetings along with the other senior business analysts to improve the efficiency and productivity of each sprint.
• Provided the detailed inputs to the Scrum Master about the tasks completed and assisted in the creation of the Sprint Burn-Down Chart Documented test plan, test cases, performed functional and regression testing and conducting UAT and recording the user feedback for future changes.
• Reviewed existing stored procedures, supported application developers by tuning SQL queries for better performance.
• Configured Reports and associated them to Dashboard in Service Max.
• Extensively involved in all the waves to make sure documented business requirements are met
• Assisted the QA team to develop the test plan and test cases to perform the testing and involved in User Acceptance Testing (UAT).
• Worked closely with Quality Analysts to create, validate and troubleshoot test cases and test scenarios.
• Created Presentations for the business-holders to give a brief synopsis of the application functionality.

Environment: Scrum Methodology, MS Visio, MS Project, HP Quality Center, Bugzilla, Oracle, Toad, DB2, Just in Mind, Murex, Enterprise architect, Test Foundation Server

Confidential, Leawood, KS

Business System Analyst

Responsibilities:

• Travelled to Hong Kong to participate in stakeholder meeting with business users from SCB, Subject matter experts (SME) from various office across Euronet and bank team Hogan team.
• Arranged Joint Application Development (JAD) session with SMEs, Business Users, Developers and Test Managers to Understand BAU functionality.
• Involved in creating business requirements document (BRD), Functional Requirements Document (FRD), and translating them to detailed technical specifications.
• Traced requirement traceability matrices (RTMs) and managed all components of the business requirements.
• Developed detailed User interface documents (UID) on ATM machines for Chip & Pin transactions such as Cash withdrawal, bill payment and funds transfer.
• Applied Unified Modeling Language (UML) to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in Microsoft Visio.
• Created and reviewed Detailed Design Specification (DDS) and Functional System Design (FSD) documents based on the information provided by the various development team and Subject Matter Experts.
• Conducted walk through sessions for Business Requirement Document (BRD), Functional Requirements Document (FRD) and Use Cases to discuss certain issues with stakeholders, Architecture & Development teams.
• Worked closely with the development team to create an Entity Relation Model (ERM) and conducted tests and analysis using SQL queries.
• Daily involvement with the software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Involved with certification team to complete certification for VISA, MasterCard, CUP and JETCO effectively.
• Conducted weekly and monthly meetings to review the business processes, and update the team on project progress.
• Defined Test Cases, Test Scripts, analyzed bugs in concert with QA/Development teams to fix errors and verify User Acceptance Testing (UAT).

Environment: RUP Methodology, MS Project, IBM AS/400, Integrated Transaction Management (ITM), DB2, MS EXCEL, MS WORD, Win Core ATM, CEN/XFS, XML, MS SQL Server.

Confidential

Junior Business Analyst

Responsibilities:

• Interviewed Stakeholders to get a better understanding of the current business process.
• Performed Gap Analysis on the AS IS and TO BE systems in order the elaborate on the project scope and identify the business and functional requirements.
• Prioritize development based upon market needs, client feedback and workflow demands
• Designed and developed Data mapping document, Process flow diagrams, and Use Cases model using Rational Rose, Activity Diagrams, Dataflow diagram, and Sequence Diagrams using UML.
• Wrote and Executed MS SQL queries/Procedures for Data analysis, completeness and accuracy.
• Worked in Data Analysis and Reporting Tools such as Excel, Microsoft Access, and SQL Querying.
• Conducted weekly project status meeting and meeting minutes are send to team and upper management
• Designed and wrote IT DR (Disaster Recovery) Policy and Standards documents.
• Do have experience working in change control process and release management.
• Created Test Plans, Test Cases and assisted QA team in System testing to ensure the new system satisfy all User requirements.
• Hands-on testing in PRE-SIT, SIT, UAT, Regression, PPR (Pre-Production Run) testing for payments systems.
• Involved in Integration testing and BV (Business Verification) testing, created defects in QC (Quality Center), followed up the defects with developers, and conducted daily status call with developers and testers.

Environment: RUP Methodology, MS Project, Bugzilla, Rational Rose, Oracle 10g, SQL.DBX