OBJECTIVE:

• Seeking a position allowing me to creatively utilize my strong Customer Service, Leadership and Interpersonal skills.

SUMMARY:

• Multi - faceted experience in Customer Service, Leadership, Business Analytics and Inventory Management.
• Comprehensive knowledge of business concepts, procedures and practices, in combination with a talent for analyzing problems, which enables innovative solutions.
• Skilled at building effective, productive working relationships with internal/external customers and staff.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Responsible for the creation of Professional Contracts based on requests from the field Sales Force.
• All pricing requests must be modeled, price approved and created into Word document Contracts that are presented to Hospital
• Customers for review and signature. Each Contract requires interaction with various levels of Sales Management for approval.

Staff Business Analyst/Supervisor

Confidential

Responsibilities:

• Work with all of Endovascular Sales Force, 82 Territories,14 Regions and 3 Area Directors on Management by Objective for compensation. This includes:
• Setting quarterly targets for objectives
• Weekly status updates
• Inventory scan review and reconciliation
• Ad hoc reporting i.e. consignment level analysis, sales history to manage inventory challenges associated with growth opportunities and risk mitigation
• Creation of Month on Hand (MOH)) Program in collaboration with Regional Sales Managers.
• Presented / trained the sales force on the MOH Program during the National Sales Meeting. In 2009, the initial year of the MOH program, reduced product in the field by 25%
• Led the Coronary Inventory Management team while Manager on rotational 6 month assignment. Team continued to achieve objectives and milestones.
• Participate in launch readiness meetings with Product Marketing and the Product Lifecycle Team sharing knowledge from an inventory management perspective.
• Provide ad hoc reporting and analysis to Support Sales Force in managing inventory challenges associated with growth opportunities and risk mitigation.

Business Analyst/Supervisor

Confidential

Responsibilities:

• Consignment transactions, add or reduce based on Sales Force request
• Manual review of paper inventory counts processed quarterly
• Responsible for hiring, coaching and developing employees
• Business Expert for consignment in the Confidential /Abbott Order to Cash integration process completed in 8 weeks; Go live August 1, 2006, Seamless to the customer. This integration project received an Abbott Presidential .
• Coordinated a review of Abbott processes for handling consignment in both the Customer Service and Contract Management areas.
• Created new consignment policy and procedure for combined Abbott Company.
• Initiated work with Product Managers at Abbott and Confidential to consolidate both consignment/trunk stock policies into one.
• Direct the Consignment Reconciliation project from start to finish. Reports cost of consignment inventory to finance, for Cardiac Therapies and Vascular Solutions.
• Interaction required with sales force to confirm consignment inventory at each of their hospitals.
• Initiated work with technical team to develop electronic Exhibit A form that can be created on demand for a specific hospital and e-mailed to sales rep. (Automated form for consignment contracting allowing it to be electronically submitted.)
• Created role of RG Specialist to resolve discrepancies on returns within 24 hours. Position is also responsible for RG reporting to the sales force.

Business Analyst, Data Warehouse

Confidential

Responsibilities:

• Expertise in Cognos PowerPlay 7
• Responsible for development of materials. Trained Analysts and Administrative Assistants on Cognos PowerPlay at company sites.
• Developed and delivered Cognos PowerPlay web to Account Managers at Phase II sales .
• Problem resolution provided through production support to customers.
• Liaison between the Business and Data Warehouse team on enhancement request projects.
• Facilitate the Year-end and Quarter End Data Warehouse process. Collaborated with each business unit to discover requirements and timing for quarter end reporting and year-end requirements such as Compensation plans, commission system changes, report changes, etc.

Customer Service Supervisor

Confidential VI

Responsibilities:

• Liaison between A/R & Customer Service to identify and resolve issues between the two teams.
• Visited customers in partnership with the sales rep for the purpose of resolving issues and improving relationships
• Improved phone grade of service from 68% of the calls answered live in 30 seconds to + 90% answered live in only10 seconds
• Installed overhead Navigator system so users could self-monitor phone activity
• Created and implemented quarterly review form giving employees ability to track their individual and team progress.
• Managed special billing team that created invoices on the last day of every month for specific customers. Made the following improvements in special billing process:
• Coordinated and conducted conference calls between new accounts and sales force to ensure customer’s billing and invoice needs were met
• Reduced time involved with month end billing by 36% by reengineering the business process
• Improved accuracy of major accounts by implementing daily audits