We provide IT Staff Augmentation Services!

Sr. Business Analyst/ Scrum Master Resume

Costa Mesa, CA


  • Highly motivated Software Business Analyst / Project Manager with 8+ years of experience in various industrial platforms.
  • Experience in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FSD) and proposed changes for process improvement using Rational Requisite Pro.
  • Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.
  • Extensive working experience with web design expertise including UI/UX content design, template design.
  • Experience in managing strategic IT development projects through entire lifecycle including initiation, planning, execution and closure.
  • Strong expertise in building, Templates, Graphical analysis charts and Statistical reports using MS Excel and also expertise in MS Word, MS PowerPoint.
  • Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming sessions.
  • Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Rational Unified Process (RUP) and Agile methodologies (SCRUM), in multi - tier web-based architecture.
  • Involved in identifying critical business issues and high-risk areas of the application, and to discuss change requests. Tracked Issues and risk using SharePoint.
  • Created User acceptance Test Scenarios and coordinated user acceptance testing for the business users. Managed Defects reported during UAT.
  • Coordinated software upgrades and releases for test and production environments.
  • Meticulously performed Fit-Gap analysis, User Acceptance Testing (UAT), SWOT Analysis, handled change requests and communicated them to senior management.
  • Well versed in Project plans, Project scheduling, Resource allocation using MS Project.
  • Strong research, analytical and problem-solving skills and experience working under and meeting critical deadlines.
  • Excellent business planning and multi-tasking abilities with proven experience in utilizing people and process knowledge to help enterprise make critical decisions.
  • Excellent communication skills, leadership, management abilities and team spirit.
  • Proficient in word, Excel, Power Point, MS office, MS Visio, Share Point.


  • MS SharePoint
  • Xcelys
  • Claims Processes (837 835 277)
  • HIPAA Regulations
  • SOX
  • ICD
  • MS Project
  • Visio
  • Lotus Notes
  • Word
  • Excel
  • Power Point
  • MS office


Confidential, Costa Mesa, CA

Sr. Business Analyst/ Scrum Master


  • Worked with product owner to facilitate preparation and prioritization of the product backlog and worked with the team to finalize Sprint backlog.
  • Conducted and Participated in Daily stand up, Sprint Planning, Sprint Review Meetings, Retrospective Meetings and Monitored the progress of the project status respect to schedules and effort estimates.
  • Gathered and documented User stories in Rally, helped Product owner to distribute User stories in different iterations.
  • Documented User Acceptance Criteria for each User Stories in Rally.
  • Worked on Sprints that are 3-4 weeks long.
  • Met with business users to understand the need of the business and gathered requirements to enhance the system functionality. This involves interviews, brainstorming and shadowing to present the best possible solutions to meet business needs.
  • Maintained a continual working knowledge of all application federal, state and local laws and regulations related to Meaningful Use.
  • Worked with Confidential compliance team to ensure a successful kick of Stage 2 Meaningful Use.
  • Provided Meaningful Use Functional Measure Review and analysis for client and multiple providers, implementing changes if necessary.
  • Coordinated with off shore development team and resolved all the EMR related queries.
  • Evaluated high-level Use Cases from User Stories and created UML diagrams like use case diagram and activity diagram using MS Visio for various stakeholders.
  • Helped team in creating and managing reference architecture including Enterprise SOA conceptual architecture and end-to-end logical model, service contract template, abstract service model, service domain models, message semantics and schema definition, Enterprise SOA risk analysis.
  • Tested the final application for usability testing to verify whether all user requirements were catered to, by the application.
  • Participated in Release Planning meetings and facilitated business analysis activities.

Environment: Agile, Scrum, SOA Architecture, Meaningful Use, Rally, MS Visio, GAP analysis and UAT Testing

Confidential, Pleasanton, CA

Sr. Business Analyst/Project Manager


  • Participated in review and validation of design outline documents between Dell and Kaiser SME’s, Project Managers and Program directors.
  • Documented existing system functionalities and made recommendations, where appropriate, to maintain acceptable levels of performance, reliability and end user satisfaction.
  • Effectively communicated with all levels of the business community, including testing teams, and non-technical staff, and other stakeholders.
  • Actively participated in all meetings and other project related activities.
  • Performed GAP Analysis and created Business requirement Document (BRD) and functional requirement document (FRD) by interacting with various KP teams and Dell SMEs.
  • Verified and ensured test plan, test cases and support testing objectives were executed properly.
  • Created functional design documents and validated that functionality meets with the approved detailed design.
  • Created Vision workflows, User Cases and FRS documents.
  • Coordinated with the SMEs to confirm system functionalities to meet with end user expectations.
  • As a Risk and Issue Project Manager, Managed Xcelys implementation program related Issues and Risks and drove resolution/closure across all KP regions.
  • As a Performance Testing Manager, Managed Performance Testing of Kaiser National Xcelys single instance for KP regions including testing of upstream/downstream interfacing applications with peak load. Also managed configuration and tuning of environment and hardware as per performance requirements.
  • As a Security Manager, managed de-identifications efforts at program level to make sure Xcelys project only uses de-identified or manufactured data (non PHI data) in Non Production environment.
  • Created and reported weekly status report utilizing dashboard to the leadership.
  • Ensured national claims platform meets all regulatory, compliance, accuracy standards.
  • Analyzed various state plans and the impacts of the ICD9 to ICD10 conversion including data warehouse workflows, estimate of volume of changes, service line usage and usage of a proprietary tool called ICRM which analyzes the direct impacts in data from ICD9-10.
  • Participated in creating project plans which are aligned with and follows the appropriate project delivery process for the testing phase, which includes work plans, schedules, milestones, critical paths and deliverable/responsibility matrices.
  • Maintained project related documentation on SharePoint.

Environment: MS SharePoint, Xcelys, Claims Processes (837, 835, 277), HIPAA Regulations, SOX, ICD, MS Project, Visio, Lotus Notes

Confidential, West Burlington, IA

Sr. Business Analyst


  • Led the requirements elicitation process working with external User groups as well as various internal teams and Risk management teams and translated the same into functional/system requirements.
  • Conducted JAD sessions to gather business requirements from stakeholders, business users and external users.
  • Facilitated creation of “as-is” and “to-be” and created Business Process Model diagrams like Data Flow Diagram, Process Flow Diagram, Data Model Diagrams using BPMN/MS Visio.
  • Worked together with the senior Technology Leadership and the Project Management Office (PMO) towards identifying process improvement opportunities.
  • Analyzed the expected future state of the applications (functional and non-functional requirements) and created Business Requirement Specification documents for each project.
  • Analyzed and documented the involved interfaces and their functionalities.
  • Created process flow diagrams using Visio.
  • Identified available replacement systems in the market and prepared RFI/RFQ documents.
  • Assisted Project Manager in preparing the project charter and project plan for two projects - iAccess and Mobile eSignature.
  • Traced requirements to Test Cases and created Requirement Traceability Matrix (RTM) using Rational Test Manager. Worked with Testers in Integration and User Acceptance Testing (UAT).
  • Monitored and created Status Reports for tracking the defects.
  • Worked closely with selected business units to create a “continuous improvement” mindset and to instill the discipline of looking constantly for how to improve processes and specifically, identifying how best to use existing or newly identified information to improve business decision processes.

Environment: MS Visio, MS Project, EHR Systems, Quickbase, Outlook, UI/UX.

Confidential, Burbank, CA

Sr. Business Analyst


  • Engaged in Business Process Design and Business Process Implementation.
  • Worked with internal business teams and external vendors globally to identify functional and technical requirements.
  • Worked with User Experience teams to craft compelling interfaces.
  • Analyzed and researched new and existing products, procedures, and/or workflow needs associated with business systems.
  • Identified, verified and documented functional and technical requirements using requirements management methodology and tools.
  • Performed walk through of requirements and use cases with designers and ensured a clear and complete understanding of the requirements.
  • Defined and drafted systems scope and objectives through research and fact-finding combined with an understanding of business systems and industry requirements.
  • Developed success KPIs and measure impact of developed solutions against those KPIs.
  • Translated business requirements into design specifications.
  • Provided leadership and technical guidance to other functional and matrix team members.
  • Implemented new business processes or modify existing processes.
  • Monitored and ensured that requirements are met, tested and implemented.
  • Identified and resolved gaps between new and existing business processes and applications.
  • Worked with Quality Assurance group to review and ensure that requirements and processes meet established quality standards.
  • Defined, documented, and described detailed business processes to meet stated business strategy.

Environment: MS Office Suite, HP Service Center, Rational Requisite Pro, Agile, InDesign, Eclipse, Google Analytics

Confidential, Pleasanton, CA

Business Analyst/Jr. Project Manager


  • Solely responsible for handling and documenting complex high-level Business Requirements, System Requirements and translate them into functional/non-functional requirements.
  • Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
  • Created Use Case Models, Analysis Models, Design Models, Use Case Diagrams, Behavior Diagrams and Class Diagrams based on UML methodology using MS Visio 2003.
  • Assisted in translating requirements and use cases into test cases and expected results for product, performance, and user acceptance testing (UAT).
  • Worked with the leadership, technical teams, and other team members to define metrics and performance goals.
  • Reviewed project deliverables for completeness and quality and compliance with established standards.
  • Created and managed the process flows and created the Requirements Traceability Matrix.
  • Responsible to analyze each individual hotel’s financial information.
  • Worked with web designers to approve UI prototypes that were presented to the client business team and navigation experts.
  • Ensured that the analysis, development, testing and implementation are top-quality.

Confidential, Parsippany, NJ

Business Analyst


  • Actively participated in defining Scope of Project, gathered business requirements, and documented them following Unified Modeling Language (UML).
  • Performed GAP analysis to identify the discrepancy between what is and what should be in the website layout and then developed a plan to close the gap.
  • Creating detailed Use Cases Scenarios and Modeling Use Cases Diagrams in MS Visio.
  • Studied requirements thoroughly and prioritized for inclusion in website redesign process by taking approval from stakeholders.
  • Proposed design and layout changes to improve site readability and improve user experience i.e. use of tabs to layout information in discrete information bundles, allowing users to select parts of the product and zoom into it.
  • Worked with web designers to approve UI prototypes that were presented to the client business team and navigation experts.
  • Developed priority lists, tracked timelines and tracked deliverables of all team members.
  • Created Use Case Diagrams and Activity Diagrams using MS Visio.
  • Created and managed the process flows and created the Requirements Traceability Matrix.
  • Managing day-to-day individual workload, monitor milestones and critical dates.

Hire Now