SUMMARY

• Over 6+ years of experience in Requirements Management and Business Analytics with major focus on identifying areas of business improvement by capturing, analyzing and documenting business & functional requirements. Extensive experience in diversified industry sectors including Health care, Retail, Mortgage, Credit Card, Logistics and Investment Banking. Vast experience working as an Agile Business Analyst and highly proficient in developing project criteria’s and finalizing those criteria’s with the clients
• Excellent leadership and interpersonal skills, as well as proven client management skills
• Strong knowledge of System Development Life Cycle including analysis, design and review,businessand software requirement specifications, development and Testing Methodologies and Techniques
• Full understanding of Rational Unified Process using MS Visio, Requisite Pro and UML
• Experience in process modeling using Use Cases, Activity Diagrams, Class Diagrams and Data Modeling
• Experience in conducting Joint Application Development and Rapid Application Development sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project's exposure to the forces of change. Demonstrated experience planning and executing cost estimates, schedules and performs budget oversight. Thorough understanding of testing for the entire software life cycle including version control
• Experience in tracing requirements throughout the development process using the Requirement Traceability Matrix. Ability to organize, document and track changes and defects using tools like MS Visio
• Monitored day to day activities responsibilities include leading a team ofanalystsand SME's in the development of a requirements analysis, advanced planning document and request for proposal
• Worked extensively with Data modeling tools like SQL to identify key elements and table structures and aid database design. Executes/Manages forecasting large budgets, analyzing projected business and assessing future staffing requirements
• Possess a thorough understanding of PM best practices to include Planning, Budgeting, and Execution Process (PPBE) to trackprojectcost, schedule, performance and risk
• Experience in conducting GAP analysis, User Acceptance Testing and SWOT analysis

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows 7/8/10, UNIX, LINUX, MAC OSX.

METHODOLOGIES: Rational RUP, RAD, Waterfall (SDLC), Agile, Scrum, Incremental.

CASE TOOLS: Rational Requisite Pro, ERWIN, UML

TRACKING TOOLS: Quality Center, Rational Clear Quest, Bugzilla

LANGUAGES: SQL*Plus, MS SQL, C++, SAS

QA TOOLS: Quality Center

TOOLS: MS - Project, Visio, MS-Office, WordPerfect Productivity tools, Primavera P6

DATABASES: MS-SQL Server, ORACLE, MySQL, MS-Access

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Sr. Business Analyst

Responsibilities:

• Consulted and facilitated sessions to identify opportunities and propose IT solutions to business problems to the large group benefit support team
• Understood and implemented the Requirements Specification documentation from Account Executives and SME’s and document them to ensure creation of the appropriate User Guides/ documentation
• Interacted with the clients and third-party vendor and explained them the business requirement
• Proactively monitored, identified, communicated risks and issues that impacted any aspect of the project using Gap analysis and provided feedback to the client
• Developed and maintained the databases using SQL and developed reports to gain insight
• Acted as liaison and consultant between various business functions impacting organization and project
• Created test scripts for testing the functionality created by the project and help setup the test data and maintained the quality standards to meet business requirements
• Coordinated with different teams and stakeholders for successful functionality of the application
• Delivered business objectives timely and successfully

Environment: Waterfall, MS Office 2013, Toad, Ultra Edit, Oracle, MUDI (Database)

Confidential, Quincy, MA

Business Analyst

Responsibilities:

• Plan and implement supply chain optimization projects such as warehouse-slotting and route planning
• Oversee inventory procedures and discover the most cost-effective shipping modes
• Evaluate vendor operations according to quality standards and implement GAP analysis
• Track KPI(s) and report on supply chain’s performance Kept ahead of market competition by timely managing production operations, closely following changing market trends, and target market analysis
• Ensured timely product supply by effectively managing vendor database, conducting company trainings, and negotiating strategic price deals
• Create processes and methods to gather and analyze supply chain data using various data analysis tools
• Analyze data to identify problematic areas and suggest improvements. Prepare documentation required for CTPAT Audit. Met with client groups to determine user requirements and goals
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions using Rational Requisite Pro
• Identify and implement improvements to Broker Portal/ core repository/data warehouse that will reduce operational risk and decrease error resolution time
• Analyzedbusinessrequirements into high-level and low-level Use Cases, Activity Diagrams using Rational Rose following UML methodology
• Designed user-friendly application GUI for user testing using JavaScript, HTML and Dream weaver
• Created URS-User Requirement Specifications and FRS-Functional Requirement Specifications documents
• Provided management with metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project. Participated in entering, tracking system defects in Rational Clear Quest
• Authored progress and completion reports, which were then submitted to project management on a weekly basis
• Conducted training sessions to familiarize users with system
• Attended meetings with management to discuss the status of project and draft strategies for the near future
• Involved in analysis of the technical specifications of the current system and the infrastructure needs through Gap analysis
• Worked as an Interface between the users and the teams involved in the application development for better understanding of thebusinessand IT processes
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test

Environment: User Acceptance Testing (UAT), Rational Unified Process (RUP), Joint Application Development (JAD), Windows 10, Rational Quality Manager 6.0, MS Office 2013, Requirement Traceability Matrix (RTM)

Confidential, NYC, NY

Data Analyst / Business Analyst

Responsibilities:

• Interacted withBusinessOwners, Users, and other Stakeholders to identifyBusinessSystem Needs, evaluated solutions forbusinessproblems, and preparedBusinessRequirements Document (BRD)
• Performed as a liaison between Stakeholders, Subject Matter Experts (SMEs),Businessusers, and Development Team to identify thebusinessneeds,businessrules andbusinessprocess specification for the implementation
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and testing various methodologies
• Facilitated JAD sessions with the clients and assessed the facts of the discussion to not only gain an understanding of the issues, but to drive to a solution
• Responsible for creating BRD, FRD and involved extensively in use case analysis using the UML tool MS Visio
• Defined project scope, business requirements, use-cases, and functional specifications
• Conducted Requirements Analysis and GAP Analysis to do a Feasibility Check and Cost Benefit Check
• Conducted interview sessions with Industry Regulators to ensure that regulatory compliance and legal considerations are met in all projects
• Creating reports in Accounting for Derivative Instruments and Hedging Activities
• Generated technical documents, UAT scripts, test cases, and validated detailed reports, problem detection during testing, and problem resolution
• Involved in Mitigation Activities constantly monitoring the flow through the front-end to back-end and used SQL queries for Data Manipulation to extract the data from Oracle database
• Involved in Data Analysis, Data Modeling and Logical Data Specification
• Prepared Test Cases, Test Plans; conducted Functional and GUI testing with Quality Assurance teams on various screens to yield full stakeholder acceptance criteria compliance
• Created ad-hoc reports using MS-Excel and Pivot tables to do the calculations and creating reports accordingly and Creating and modifying SQL queries to match the requirements
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams
• Conducted Document Analysis and Requirements Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stakeholders
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Automation Testing, Performance & Service level testing and User Acceptance Testing (UAT) using the HP Quality Center and Selenium

Environment: Waterfall, Oracle Database 12c, MS Project 2013, MS Visio 2013, MS Office Suite 2013, Spiral, Agile, Selenium WebDriver, JIRA Server 7.0, UML

Confidential, Moorestown, NJ

Business Analyst

Responsibilities:

• Worked with business units to determine system improvements that will increase efficiency and/or reliability.
• Supported IT solution design by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Ensured high quality solutions by creating test cases and performing functional testing
• Improved systems by studying current practices; designing modifications
• Identified and developed reports by collecting, analyzing, and summarizing information and trends
• Monitored and communicated project and task progress by tracking activity; resolving problems; delivering progress reports.
• Provided references for users by writing and maintaining user documentation; providing help desk support; training users
• Maintained user confidence and protect operations by keeping information confidential
• Managed the requirements through the project lifecycle by establishing and maintaining agreements between the customer and the project team
• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributed to team effort by accomplishing related results as needed
• Played a critical communications role by interacting with user, developers and testing personnel
• Worked with the project manager and business user(s) and ensured individual adherence to requirements conflict resolution procedure and team structure

Environment: Waterfall, Java, Microsoft SQL Server 2013, MS Project 2013, MS Visio 2013, MS Office Suite 2013, Spiral, Agile, Selenium WebDriver, UML

Confidential, Jonestown, PA

Business Analyst

Responsibilities:

• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis
• Communicate client’s business requirements by constructing easy-to-understand data and process models
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
• Managed an initiative to increase efficiency in the company's warehouse, including analysis of high velocity products in order to position inventory ideally and provide staff with appropriately sized shipping cartons
• Engage client to gather software requirements/business rules and ensure alignment with development teams
• Evaluated risks related to requirements implementation, testing processes, project communications and ensured the completion of the project under the allotted budget
• Created recurring reports per demand/supply chain business requirements to lead functional teams in the development of standards, policy and procedures
• Developed dashboard communications regarding supply planning delivery performance across multiple stakeholders using KPI's to measure ERP system and supplier performance
• Monitored system performance, identified process inefficiencies and worked cross-functionally to make improvement recommendations to the production team for efficient component planning actions and deliverables
• Applied inventory management principles and identified process inefficiencies through gap analysis
• Identify and reconcile errors in client data to ensure accurate business requirements
• Draft and maintain business requirements and align them with functional and technical requirements
• Facilitate monthly meetings with clients to document requirements and explore potential solutions
• Analyzed quantitative and qualitative business data to develop a solution design, capable of fulfilling the customer's requirements. I also used knowledge, creativity, and company practices to obtain solutions to complex problems
• Understand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model
• I have executed extremely complex problems where analysis of situation required an evaluation of various intangible variables

Environment: User Acceptance Testing, Rational Clear Quest 8.0, Windows 8, Rational Quality Manager 6.0, MS Office

Confidential, Frankfort, KY

Business Analyst

Responsibilities:

• Implemented the project using Agile-Waterfall Hybrid Methodology and analyzed the detailed business need and locked the scope of the project
• Organized the project with different objectives and worked with project manager in doing the scope lock
• Prepared and analyzed ‘As-Is’ and ‘To-Be’ workflow scenarios, designed new process flows and documenting the business process and various business scenarios and activities of the business from the conceptual to procedural level. Identified gaps and failure points, performed root cause analysis
• Conducted various elicitation techniques like Interviewing, Brainstorming, Focus groups and JAD sessions to understand the process in the water industry and to gather requirements of various objectives
• Worked with non-technical staff to identify and map detailed current processes and conducted Interviews to draw the future process of the project.
• Documented and delivered Functional Specification Document (FSD) to the project team
• Involved in gathering and documenting the requirements that were critical to the business process and used those requirements to build an automated web portal using a Use Case approach
• Worked closely with the project manager in creating Cost-Benefit Analysis, SOW, Project Plan, Scope of the project and communicated with the third parties to develop the project
• Worked closely with the third parties on the Friant water authority’s data security and prepared a Requirement document with security requirements. Created work flow diagrams and BPMN diagrams using MS Visio
• Created Project Plan using MS Project and created sample databases using MS Access
• Design or document the work flow and process flow of the project using Microsoft tools

Environment: Agile-Waterfall Hybrid Methodology, MS Office 2013, MS Visio 2013

Confidential

Internship/ Jr. Business Analyst

Responsibilities:

• Gained experience in Waterfall & Agile SDLC, and involved in requirement gathering for the development of Oracle Hyperion and planning applications
• Led the retrospective meetings after every agile sprint to review and ensured operational preparedness across all involved departments
• Provided sprint demos to business users and communicated with the clients to identify needs and propose business solutions
• Managed and led cross functional teams during the QA/UAT testing phase of the project resulting in KT
• Coded & tested SQL queries and developed Tableau reports to gain insights into complex business questions quickly and reliably
• Displayed strong analytical skills and worked on Big Data to drive better business decisions and enhance the customer experience

Environment: UAT, RUP, Bugzilla 4.2, JAD, Windows 7, MS Office 2010, Requirement Traceability Matrix