Business System Analyst Resume Pleasanton, CA - Hire IT People

SUMMARY

Versatile professional with a strong aptitude towards process improvement, evaluating business processes by keen analysis of the system, client interaction, and coordination.
Looking forward a challenging position for managing products to improve client’s productivity, cost efficiency, and application security.

TECHNICAL SKILLS

Requirements Management: CaliberRM, ALM, MEGA, JIRA, MS Visio, MS Project, MS Office, Remedy, Rally

Analysis: Web Trends, HP Diagnostics, QlikView, Splunk, Pivot Table and Charts

Testing: HP QC, Load Runner

SharePoint 2013: InfoPath Designer 2013, SharePoint Designer 2013

Programming: C, C++, Visual Basic, basic SQL queries

Methodologies: Waterfall, AGILE (Kanban)

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

Successfully met compliance for HIPAA and SOX requirements for applications by Application Onboarding and Product Enhancements.
Optimized application processes by offering automated solutions.
Worked with cross functional teams and achieved aggressive project timelines.
Performed application solutioning and configuration in lower environment.
Served as single point of contact for all onboarding activities from Intake till the Production Deployment.
Provided configuration walkthrough and refinements as requested by clients.
Established the requirements traceability by conducting User Acceptance Testing, pre - prod as well as post-prod validations.

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

Achieved support uniformity by creating and maintaining Runbooks for supported applications.
Completed multiple applications’ ad-hoc reporting by performing data analysis for various entities.
Created monthly executive reports to include system availability, down time remediation plan for infrastructure improvisation, monthly releases and planned sprint releases.
Introduced Level 1 Resolution and Self-Service Support articles to reduce ticket volume and improve process efficiency.
Created remedy templates to support process efficiency.
Created support documents availability views dashboard for audit and reporting purpose.

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

Created Functional Requirements Documents by leading requirements gathering from discussion with technical, security, network and client teams.
Created Client Communications throughout the project to keep stakeholders informed.
Successfully planned, coordinated and executed User Acceptance Testing to verify all requirements are met.
Created user manuals and job aid documents, to assist end users to utilize new UIs efficiently.
Provided Product Demonstrations and Brown Bag Sessions for successful production transition.
Managed team documents by creating and administering team’s SharePoint.

Confidential, Bloomington, IL

Technical Business Analyst

Responsibilities:

Drove technical design analysis for requirements management.
Performed failure mode analysis, impact analysis and risk prioritization as inputs for risk based Performance testing and Mixed Load testing.
Participated in iterative release planning and issues, risk mapping to user stories.
Created system benchmarks using QlikView, HP Diagnostics, Web Trends and Splunk.
Provided detailed walkthrough of use cases, performance metrics (Capacity, Availability and Performance).
Served as 2nd and 3rd level incident support to functional areas and State Farm LOBs.

Confidential, Franklin, TN

Sr. System Business Analyst

Responsibilities:

Confidential, Lake Park, Florida

Manufacturing R and D Intern

Responsibilities: