SUMMARY

• Versatile professional with a strong aptitude towards process improvement, evaluating business processes by keen analysis of the system, client interaction, and coordination.
• Looking forward a challenging position for managing products to improve client’s productivity, cost efficiency, and application security.

TECHNICAL SKILLS

Requirements Management: CaliberRM, ALM, MEGA, JIRA, MS Visio, MS Project, MS Office, Remedy, Rally

Analysis: Web Trends, HP Diagnostics, QlikView, Splunk, Pivot Table and Charts

Testing: HP QC, Load Runner

SharePoint 2013: InfoPath Designer 2013, SharePoint Designer 2013

Programming: C, C++, Visual Basic, basic SQL queries

Methodologies: Waterfall, AGILE (Kanban)

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

• Successfully met compliance for HIPAA and SOX requirements for applications by Application Onboarding and Product Enhancements.
• Optimized application processes by offering automated solutions.
• Worked with cross functional teams and achieved aggressive project timelines.
• Performed application solutioning and configuration in lower environment.
• Served as single point of contact for all onboarding activities from Intake till the Production Deployment.
• Provided configuration walkthrough and refinements as requested by clients.
• Established the requirements traceability by conducting User Acceptance Testing, pre - prod as well as post-prod validations.

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

• Achieved support uniformity by creating and maintaining Runbooks for supported applications.
• Completed multiple applications’ ad-hoc reporting by performing data analysis for various entities.
• Created monthly executive reports to include system availability, down time remediation plan for infrastructure improvisation, monthly releases and planned sprint releases.
• Introduced Level 1 Resolution and Self-Service Support articles to reduce ticket volume and improve process efficiency.
• Created remedy templates to support process efficiency.
• Created support documents availability views dashboard for audit and reporting purpose.

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

• Created Functional Requirements Documents by leading requirements gathering from discussion with technical, security, network and client teams.
• Created Client Communications throughout the project to keep stakeholders informed.
• Successfully planned, coordinated and executed User Acceptance Testing to verify all requirements are met.
• Created user manuals and job aid documents, to assist end users to utilize new UIs efficiently.
• Provided Product Demonstrations and Brown Bag Sessions for successful production transition.
• Managed team documents by creating and administering team’s SharePoint.

Confidential, Bloomington, IL

Technical Business Analyst

Responsibilities:

• Drove technical design analysis for requirements management.
• Performed failure mode analysis, impact analysis and risk prioritization as inputs for risk based Performance testing and Mixed Load testing.
• Participated in iterative release planning and issues, risk mapping to user stories.
• Created system benchmarks using QlikView, HP Diagnostics, Web Trends and Splunk.
• Provided detailed walkthrough of use cases, performance metrics (Capacity, Availability and Performance).
• Served as 2nd and 3rd level incident support to functional areas and State Farm LOBs.

Confidential, Franklin, TN

Sr. System Business Analyst

Responsibilities:

• Requirements gathering using CaliberRM.
• SME for drafting As-Is processes, GAP analysis.
• Drafted Process Flows for web applications and claims remediation.
• Created Data Mapping Matrix and report prototypes.
• Performed Unit Testing.
• Conducted prototype and UI walkthroughs for Client teams.
• Created user manuals and SOP’s for end users.
• Coordinated offshore team.

Confidential, Lake Park, Florida

Manufacturing R and D Intern

Responsibilities:

• Developed composite samples for process benchmarking.
• Delivered Process parameter reporting.
• Performed Regression and Hydro tests for the developed samples.
• Cure behavior analysis and test report data analysis.