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Business System Analyst Resume

Pleasanton, CA

SUMMARY

  • Versatile professional with a strong aptitude towards process improvement, evaluating business processes by keen analysis of the system, client interaction, and coordination.
  • Looking forward a challenging position for managing products to improve client’s productivity, cost efficiency, and application security.

TECHNICAL SKILLS

Requirements Management: CaliberRM, ALM, MEGA, JIRA, MS Visio, MS Project, MS Office, Remedy, Rally

Analysis: Web Trends, HP Diagnostics, QlikView, Splunk, Pivot Table and Charts

Testing: HP QC, Load Runner

SharePoint 2013: InfoPath Designer 2013, SharePoint Designer 2013

Programming: C, C++, Visual Basic, basic SQL queries

Methodologies: Waterfall, AGILE (Kanban)

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

  • Successfully met compliance for HIPAA and SOX requirements for applications by Application Onboarding and Product Enhancements.
  • Optimized application processes by offering automated solutions.
  • Worked with cross functional teams and achieved aggressive project timelines.
  • Performed application solutioning and configuration in lower environment.
  • Served as single point of contact for all onboarding activities from Intake till the Production Deployment.
  • Provided configuration walkthrough and refinements as requested by clients.
  • Established the requirements traceability by conducting User Acceptance Testing, pre - prod as well as post-prod validations.

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

  • Achieved support uniformity by creating and maintaining Runbooks for supported applications.
  • Completed multiple applications’ ad-hoc reporting by performing data analysis for various entities.
  • Created monthly executive reports to include system availability, down time remediation plan for infrastructure improvisation, monthly releases and planned sprint releases.
  • Introduced Level 1 Resolution and Self-Service Support articles to reduce ticket volume and improve process efficiency.
  • Created remedy templates to support process efficiency.
  • Created support documents availability views dashboard for audit and reporting purpose.

Confidential, Pleasanton, CA

Business System Analyst

Responsibilities:

  • Created Functional Requirements Documents by leading requirements gathering from discussion with technical, security, network and client teams.
  • Created Client Communications throughout the project to keep stakeholders informed.
  • Successfully planned, coordinated and executed User Acceptance Testing to verify all requirements are met.
  • Created user manuals and job aid documents, to assist end users to utilize new UIs efficiently.
  • Provided Product Demonstrations and Brown Bag Sessions for successful production transition.
  • Managed team documents by creating and administering team’s SharePoint.

Confidential, Bloomington, IL

Technical Business Analyst

Responsibilities:

  • Drove technical design analysis for requirements management.
  • Performed failure mode analysis, impact analysis and risk prioritization as inputs for risk based Performance testing and Mixed Load testing.
  • Participated in iterative release planning and issues, risk mapping to user stories.
  • Created system benchmarks using QlikView, HP Diagnostics, Web Trends and Splunk.
  • Provided detailed walkthrough of use cases, performance metrics (Capacity, Availability and Performance).
  • Served as 2nd and 3rd level incident support to functional areas and State Farm LOBs.

Confidential, Franklin, TN

Sr. System Business Analyst

Responsibilities:

  • Requirements gathering using CaliberRM.
  • SME for drafting As-Is processes, GAP analysis.
  • Drafted Process Flows for web applications and claims remediation.
  • Created Data Mapping Matrix and report prototypes.
  • Performed Unit Testing.
  • Conducted prototype and UI walkthroughs for Client teams.
  • Created user manuals and SOP’s for end users.
  • Coordinated offshore team.

Confidential, Lake Park, Florida

Manufacturing R and D Intern

Responsibilities:

  • Developed composite samples for process benchmarking.
  • Delivered Process parameter reporting.
  • Performed Regression and Hydro tests for the developed samples.
  • Cure behavior analysis and test report data analysis.

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