SUMMARY

• Detail-oriented Senior Business Analyst with in-depth knowledge of business processes in banking and financial industries.
• Exceptional record of delivering technical solutions that meet challenging business needs, with a focus on system integration projects with multiple business parties invested.
• Hands-on experience leading all stages of system development efforts, including Unit, SIT, UAT and mock testing and support.
• Possess a thorough understanding of the Software Development Life Cycle SDLC including preparation of the requirement documentation, analysis of the functional issues, supporting the project team throughout the project life cycle and successful delivery to the client.
• Ensure that projects are completed on time, on budget and within scope.

Core Competencies:

• Interpersonal Skills/Team Building Functional Specification
• Basic SQL Queries Communication Skills
• QA Testing, planning and use case creation Analytical/Problem Solving
• Requirements Management Formal Methodology
• Collaborate with multi-functional teams Mercury Quality Center

PROFESSIONAL EXPERIENCE

Contract Opportunities

Confidential

ITIL, PMP Prep, Microsoft Project Levels 1 2, Microsoft SharePoint Foundations Levels 1 2, Writing Queries using Microsoft SQL Server 2008 Transact SQL, Managing Projects using Microsoft Project

Confidential

• Liaison between client and broker to ensure all parties have a clear understanding of requirements from each party
• Documented clients requirements
• Interacted with other realtor, builders, appraisers and Title companies
• Researched real estate properties, properties sold and school district in specified areas in the Multiple Listing System MLS
• Engaged with clients to set expectations including rate inquire, appointments and other information deemed necessary
• Accountable for maintaining listing information including status, price, showings information in the MLS
• Prepared materials for internal and client meetings
• Confirmed appointments and reviewed with customers all documents needed at time of application to ensure efficiency
• Assisted in setting showings and gathering feedback from property showings
• Key Contributions:
• Business process.

Confidential

Business Analyst Consultant

Saratoga Financial Systems also known as SFS is an IT services company providing consulting, project management, training, business analysis and technical services.

Business Analyst Consultant

Short-term remote project to estimate hours of work to interface Bank of the West-Wealth Management Accounts into the Relationship Management RM System. Gathered business requirements through interviews and meetings. Worked closely with the client s and RM technician to understand and determine the procedures and processes to create the Wealth Management interfaces into RM. Documented business requirements to determine the hours associated with getting the work completed.

Key Contributions:

Engaged in interviews to gather business requirements and approximated number of hours it would take to complete project.

Confidential

Buyers Specialist Part Time

OGS Realty Associates specializes in real estate transactions and represents buyers and sellers in Illinois.

Key Contributions:

Business process.

Confidential

Business Analyst Consultant

Strategic Staffing Solutions, L.C., also known as S3 is a provider of Information Technology Consulting, Customized Project Solutions, Vendor Management Programs, Executive Search Services, Call Center Technology and IT and Business Development Services to customers throughout the U.S. and Europe.

Business Analyst Consultant

• Assisted in the Enterprise Banking Conversion to modify the Customer Search Transaction to provide the capability to search by customer name and a combination of City, State or Zip Code. Developed and implemented test scripts from business requirements and manually tested each in Mercury Quality Center. Communicated test results /issues to Project Manager and Technician in the appropriate level of detail. Changed, added, deleted and inquired data within the CIS Database to test different scenarios of test cases. Managed defects.
• Participated in all phases of testing. Additional responsibilities included assisting other BA leads in testing SMS Mobile Banking and Home Owner Indicators.

Key Contributions:

Created SQL scripts pertaining to the modified customer search capabilities. Tested the quality requirements to verify service would be fulfilled.

Confidential

Business Analyst II Consultant

Fidelity Information Services FIS is the world's largest global provider dedicated to banking and payments technologies. FIS delivers the most comprehensive range of solutions for the broadest range of financial markets and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Business Analyst II Consultant

• Communication/Interpersonal Responsibilities: Served as the conduit between the Harris Bank business area and Information Warehouse technical team to ensure all parties have complete understanding of project scope and requirements. Developed and documented system requirements, test strategy and design. Interacted with external vendors regarding data files. Communicated effectively with a wide variety of technical and non-technical audiences internally and externally to track progress on IT tasks and issues that could impact the schedule, budget, resources or quality of projects.
• System Enhancements Information Warehouse : Supported the maintenance and enhancements to the Information Warehouse host and server environment. This involved facilitating the implementation process from business requirements through ETL extraction, transformation, and data loading and performance tuning.
• Enterprise Conversions Information Warehouse RM : Primary responsibility was to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users. Participated in full lifecycle acquisitions. This entailed identification of requirements, design, development, testing and implementation. Interfaced with Fidelity Core Applications RM, ST, IM, AM, CL . Conformed to the Capability Maturity Model Integration CMMI Level III guidelines i.e. Functional Design Document Test Strategy Plan. Contributed in walk-thru of systems documentation with project leads and business users. Managed the forecasting of resources, testing activities, checkpoints, change control and deliverables. Documented and performed unit, system integration, user acceptance and MOCK testing evaluated and reported actual vs. expected results. Researched and resolved pre and post-launch issues, bugs and enhancements. Analyzed the Data migration and decommissioning of the Information Warehouse IW server.
• Operations Information Warehouse RM : Prepared and recorded monthly financial analysis of assets, liabilities, revenue and expense for the Information Warehouse IW and Relationship Management RM by compiling and analyzing account information. Summarized financial status by collecting information, preparing balance sheets and reconciling differences. Performed incident management on the help desk to support the Information Warehouse IW and Fidelity Relationship Management RM . Received, recorded, prioritized, and managed the resolution of help desk calls and events dealing with application data and system. Executed Fidelity Relationship Management RM online transactions of customer information and the relationship each customer had with the institution.
• Teller: Assisted with Household Bank conversion. Converted over 100 Household Banks to the ALLTEL Teller Software supported onsite and offsite. Installed PC's, Passbook printers and validators. Utilized Jetform Design and Jetform Filler software to create revise and maintain bank documents.

Key Contributions:

Acted as project lead and often engaged with the client for the duration of a project to help clarify and formalize the project goals, objectives, processes and requirements. Collaborated with the Information Technology project teams and business clients to collect, clarify and translate business requirements into documentation and conceptual design, from which applications and solutions are developed.