Systems Analyst Resume Profile

summary

Information Technology professional with proven ability to meet deadlines, identify process improvements, develop business requirements, and communicate with a variety of clients and address their needs. Experienced in Salesforce.com Administration and Development, Application Development, Disaster Recovery, Computer Operations, System Analysis and Information Gathering with the ability to learn new skills quickly.

TECHNICAL EXPERTISE

Salesforce.com Java C C VB.Net ASP.Net
MS Access MS Excel MS Project MS Word Drupal Oracle
WebObjects Monarch JCL MVS Unix AS/400
DB2 SharePoint SQL Datatrax SQL Server PostgreSQL
Remedy Reform PHP Cobol RIExpress PL/SQL

PROFESSIONAL EXPERIENCE

Senior System Support Analyst

Confidential

Responsible for maintaining Provider and Member data for multiple Medicaid and Medicare accounts
Investigate abnormalities in application functions and data. This information is reported to the responsible units so that corrections are made in a timely manner

Business Systems Analyst

Confidential

Involved in the conversion of all publication related websites to Drupal and PHP
Application development and support using C , VB.Net, Java, ASP.Net, SQL, PHP
Design, Maintain, and Troubleshoot database objects for various users throughout the organization
Administer Salesforce.com website for 60 users including the creation of Dashboards, Custom Reports, Data Cleansing, Data Migration, and Process Automation
Gather and review system and security files on a weekly basis to maintain SOX compliance.
Maintain Log Manager and Contract Manager Applications which are used for document retention.
Provide system and application support to all areas of operation.
Customize existing software applications to support user needs.

Technical Coordinator

Confidential

Analyzed and organized technical information to identify problem areas and offered suggestions on how to address them.
Generated scripts and macros which were used to automate the collection of subscriber and system information and centralize it in one location
Actively involved in creating new quality initiatives to ensure customer expectations were met or exceeded.
Created, maintained, and utilized multiple databases to create customized reports and organize information.
Used existing data to predict future workload and manpower requirements.
Communicated with all areas of operation to ensure federal guidelines were met and technical problems were resolved in a timely manner.

Technical Support

Confidential

Analyzed and resolved hardware and software problems for Dell customers.
Assisted users with technical questions about their desktop systems.

Information Analyst

Confidential

6 years of Information Technology experience creating unique solutions for various customers.
Solid understanding of the Telecommunications Industry.
Involved in requirement gathering and user testing with customers.
Created and maintained billing software used by various telecommunication companies.
Software development: C, C , Visual Basic 6, Java, COBOL, HTML.SQL
Software packages used: Web Objects, Developer Studio, Source Safe, Clear Case.
Created quality software applications for various high profile clients including:
Commonwealth of Pennsylvania
Internet application to handle all aspects of Telecommunication Services for the State of Pennsylvania.
AT T
Created application to track and convert service orders

Disaster Recovery Specialist

Confidential

Created a Disaster Recovery plan that is still in use today.
Coordinated and participated in various Disaster Recovery drills at an offsite facilities.

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