Business Analyst Resume Profile

SUMMARY:

Proficient IT Professional Best CIO 2009 award with 14 years of corporate experience conducting development and lifecycle support of comprehensive Information and Telecommunications Systems. Nine years of expertise as a responsible supervisor of the team of development and integration engineers, leading support services for overseas branch and for host country Government agencies, under US Department of Defense's Cooperative Threat Reduction CTR Program.

WORK EXPERIENCE:

Confidential

Governing IT strategy for automating large IT - outsourcing business. Managing company division that provides automation of internal operations of the enterprise: Finances, HR, PR, Admin department, etc. To include:
developing and implementing strategic plan for automation of operational processes of the company
formalizing business processes and offering solutions for optimization and automation
preparing and implementing a service catalogue to automate business processes
providing Tier 2 Tier 3 kanban-based support to existing IT applications and systems for ITSM Service Desk
development of new solutions on demand of the management and of business units
Responsibilities as a division head also include:
interaction with the business owner and liaison with external customers
perational efforts for managing the subdivision: budgets, staffing, resources management, performance control, development/training, reporting verall management of major ongoing projects of the division using Agile/Scrum methodologies: MS Dynamics ERP implementation, creating web-based HRIS, social networks/portal, etc.

Confidential

Coordination of company's Strategic Plan for Target IT Architecture using Six Sigma. MS Dynamics CRM/ERP project leadership functions.

Confidential

Chief Information Officer

Functions for country's third largest auto importer, exclusive distributor for Ford, Volvo, Land Rover, Jaguar, and Porsche brands in Ukraine, subsidiary of Winner Group USA, , .
Overall Information Systems strategic management responsibilities:
corporate IS organization audit, risk assessment, planning, and development to support company's strategic business goals
continuous services management and control policies and SOP development cost-effective budget planning, tracking, and analysis
infrastructure and security development, supply chain and assets control
service contracts supervision and counterparts liaison
project and support teams' personnel supervision and KPI development.
Project leadership and ERP implementation lead.

Managed projects:

New Headquarters Facility Infrastructure Project to meet tight requirements of rapidly growing business.
Unified Communications Initiative to utilize advantages of up-to-date communication technologies during strict economical period
Microsoft Dynamics' cross-functional integrated Dealer Management System ERP Project to support country's 50 auto dealerships operations via intuitive web interface. To include Logistics, Finances, Strategic Planning, and Service Management modules
Dealer Status and Sales Force Project to streamline and automate legacy business processes of vehicles ordering, logistics, and sales
Corporate Web/Intranet MOSS Portal and Electronic Document Workflow Initiative for increasing efficiency of internal business processes
ITIL/ITSM Service Desk Restructuring to implement proactive Q2-type support for corporate operations
HR and Payroll System SharePoint-based Project to robotize routine procedures for managing proliferated staffing resources
Hands-on system administration support, system administrator functions for IT, security, and telecom systems, database administration, as well as helpdesk support and end user trainings. Keep up-to-date on technology innovations, security threats, competitive solutions, services, and performance criteria.

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