PROFILE

• Results-oriented with a passion for business partner interface, data analysis and reporting, creative problem-solving, cross-team collaboration, driving projects, and process review/enhancement.
• Professional, proactive, strong work ethic, strong analytical skills, effective communication, strong organization, extensive executive-level reporting, ability to multi-task under pressure and meet tight deadlines.
• Industry experience spanning telecommunications, information technology, risk management, health care and pharmaceutical industries, including organizations ranging from the largest not-for-profit health care system, a multi-billion dollar pharmaceutical services company, to the largest brokerage firm merger data conversion in the U.S.

LEADERSHIP AND FUNCTIONAL EXPERTISE

• Change Management Process Development/Enhancement/Coordination/Implementation BMC Remedy
• Business Functional Requirements Gathering/Analysis Access, Excel, Visio
• Business Relationship Management
• Database Administration Access: Design, Development, Enhancement, Troubleshooting, Debugging
• Data/Gap Analysis and Reporting Access, Excel, Visio
• Environment Coordination Multi-Platform, SharePoint
• Environment Issue Analysis Cross-team collaboration, SharePoint
• Metrics Gathering, Analysis and Reporting Access, Excel, SharePoint
• Network/Systems Coordination Cross-team collaboration, SharePoint
• Small to Medium Project Coordination Cross-team collaboration, Microsoft Project, SharePoint
• Use Case Design/Development Cross-team collaboration, Visio, Excel, SharePoint

WORK EXPERIENCE

Business Analyst II Network Change Control

Confidential

BMC Remedy User SME Developed and implemented new cross-team process Significant Impact Conference Call Developed and implemented new team process 2nd Level Review for Charter Business Impacts Daily Change Mgmt Conference Call Review Report Facilitation Change Control Board 2 Approver Core Maintenance Fielded and responded to Change Mgmt requests/questions/issues with guidance best practices engineers, ISP/OSP team technicians, Senior Leadership queries OTF Support deck/report compilation for Sr. Leadership Project Manager - ITSM BMC Remedy enhancements/issues - requirements gathering, User Acceptance Testing UAT , creating/maintaining documentation, new employee/role training in Remedy Department Process Review Review processes for efficiencies, consolidation and document updates SharePoint COIN Site Administrator developed and maintained team pages, libraries, links, events calendar, team calendar, team production tracking Test Environment Coordinator/Sr.

Business Analyst Consultant Contractor

Confidential

• Environment Coordinator for 4 WFA Test Environments and 5 BETA environments
• Database Administrator Access and Oracle: design, development, enhancement, troubleshooting, debugging, documentation
• Network Test Coordination Business Application/Technical Team Liaison
• Change Management Process Manager Administrator utilizing Oracle Reports, Excel, BMC Remedy, and SharePoint
• Project Analysis/full life-cycle SLDC analysis, including Gap Analysis of functional and non-functional requirements utilizing Oracle Reports, Excel, BMC Remedy, and SharePoint for migrating projects through 4 test environments and performance testing before release to the Production environment
• Investigated and provided root cause/resolution of Test Environment issues with business partner releases to the test regions
• Applied Use Case Scenarios for Gap Analysis of project releases to the test environments utilizing Oracle Reports, Excel, BMC Remedy, and SharePoint
• Provided Business Analysis and Metrics utilizing Oracle Reports, Excel, BMC Remedy, and SharePoint for reporting to all executive levels
• Cross-team collaboration with Business Partners and Technical Teams for white-board and internet-assisted live meetings
• Performed troubleshooting and analysis of Beta Support Services' relational database, complex SQL queries, macros, forms and reports
• Utilized Oracle databases for gathering metrics from RSS feeds
• Process Improvement and Documentation
• Maintained and updated all Testing Services team documentation for knowledge transfer to incoming consultants and off-shore training

Special Project Business Analyst Consultant/Contractor

Confidential

• Gathered 10 years of historical data from date warehouse technical teams
• Provided trending analysis of historical data utilizing Excel
• Provided 5-year forecasts based on 22 categories of historical data utilizing Excel
• Created reports with graphs and pivot table charts for senior management and for publication to the SSM Health Care system utilizing Excel

Sr. Business Analyst/Requirements Coordinator Consultant/Contractor

Confidential

• Developed the Interface Partner IP Coordination mock testing processes and templates
• The E-Mail File Delivery Notification Process Access, Visio, SharePoint
• The IP Delivery Plan Process Visio, SharePoint
• The CFD issues log Excel, SharePoint
• The Change Control process including the Change Request Sharepoint Form
• Drove development of the IP Coordination process flows and IP Coordination User Manual
• Drove development of queries, reports, and tables in Access Requirements database
• Managed the Interface Partners' requirements capturing, analysis, management reporting, and change control processes
• Provided Business Analysis and Metrics utilizing Access, Excel, Pivot Charts, and PowerPoint for reporting to all executive levels
• Cross-training of new staff during mock testing events

Confidential

• Analytical support for Formulary Management/Drug Administration/ Specialty Pharmacy Practice
• QA Access database administration
• Executive metrics and reports Access, Excel, SharePoint, PowerPoint
• Ad hoc reports Access, Excel
• Medicare Access database administration
• SharePoint web page development and administration
• Developed fully-automated Access database for pharmacy locations /pharmacist licensure Access
• Developed analysis process for DEA reports Access, Excel

Confidential

• Project Manager for off-shore captive insurance company board of directors' and shareholders' meetings Microsoft Project, PowerPoint
• Project Manager for annual conferences in excess of 300 attendees Microsoft Project, PowerPoint
• Project Manager for excess liability reinsurance underwriters' receptions and meetings Microsoft Project, PowerPoint
• Project Manager for Capital Allocation Budgeting Administration Microsoft Project, Excel, PowerPoint

Confidential

• Created, prepared, verified and analyzed risk management reports Excel, PowerPoint
• Tracked compliance with federal and state agencies utilizing Excel
• Tracked and analyze department budget utilizing Excel
• Prepared and distributed PowerPoint presentations and meeting materials
• Travel arrangements, coordinate meeting schedules, calendar maintenance

Executive Assistant/Financial Analyst

Confidential

• Created Transportation Department's Productivity Reporting Policy and Process Excel, Microsoft Word
• Developed process for tracking and reporting of 1.2 Million contract for the TWA Dome to supply products for the initial set up to opening of the sports arena utilizing Excel
• Mined data with the technology group to analyze financial operations of the company analysis reporting utilized Excel
• Developed and reported financial operations metrics by department with Excel database pivot charts and graphs, converted to PowerPoint presentations for executive reporting.

CAREER OBJECTIVE

My interest in long-term impact is proactive. I continually research and seek BA best practices and process enhancements and suggest these enhancements to existing business practice policies and procedures. I believe it is necessary to proactively cultivate long-term relationships with business partners and technical teams. It was these relationships I forged that are continuing to support business entities in achieving their business goals and surpassing business expectations. My communication abilities both written and verbal, including white-board and live-meeting sessions in front of groups, is validated by 2 Excellence First Certificates and 1 Shared Success Recognition while consulting at Wells Fargo Advisors, and 2 Charter Champions Certificates of Excellence at Charter..