Business Analyst Resume Profile

Summary

As a business professional adept in technology, with verbal and non-verbal communication skills my objective is to achieve affluence, and successfully provide quality customer service. Proactive and sharp when making short and long term decisions. Listens attentively, documents detail, results oriented, authority in public relations, and sets examples that motivate other employees. Works well in groups on projects to manage, market, and solve current or potential issues. Teachable, receptive of new ideas, and recognizes talent. Proficient with Microsoft Office Suite, and other administrative software i.e. presentations, spread sheet design, forms, surveys, applications, and other documents .

Professional history

Confidential

Installation, repair, and sales of U-verse services consisting of: Internet Protocol Television IPTV , Internet Protocol Digital Service Line IPDSL , High Speed Internet Service HISA , and Voice over Internet Protocol VoIP in residential and commercial environments. PC desktop, laptop, and printer support, for WIFI applications. Completes wiring on aerial and burial cable from cross box to premises, pole climbing using ladder or buck squeeze and gaffs when necessary.

Confidential

Installed DirecTV service, and generated commission based sales.

Confidential

Installed and serviced business telecommunication solutions and video surveillance equipment as a lead technician over installation technicians. Installed and repaired Voicemail PC's and servers on customer networks.

Confidential

Installed, maintained and trained on business telecommunication systems. Introduced new business solutions, and supervised technicians in the field. Installed and repaired Voicemail PC's and servers on customer networks. Installed software on customer PC's for telecommunications applications through network i.e. unified messaging .

Confidential

Managed and trained more than ten technicians as sub-contractors. Trained administrators and end users on products sold. Proficient at managing all business functions i.e. finances, sales, marketing, warehousing, and service . Installed and repaired networks including Servers, desktop PC's, laptops, Network printers, and all related software.

Confidential

Installed maintained and trained on business telecommunication solutions. Used database software, maintained administrative functions, and operations. Installed and repaired Voicemail PC's and VoIP servers on customer networks. Installed software on customer PC's for telecommunications applications through network.

Technical skills

Installed and maintained telephone systems, computers, networks, servers, software, and security surveillance. Customized solutions with monitoring software using the following systems Mitel/Inter-Tel business telephone systems, and related equipment i.e. Call processing server, enterprise messaging, unified messaging, web conferencing, Axxessory Talk voice processing, ISDN, T-1/E1/PRI/BRI, VoIP server, call accounting, ACD, auto dialers, and CTI. . Shoretel VoIP PBX systems, Polycom video conferencing, Spectralink wireless digital telephone systems, ESI, NEC, Vodavi, Toshiba, Prot g , Panasonic, Active Voice voice processing , Siemens, and 1A2 key.

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