SUMMARY

• Analyst wif over 11 years of full life cycle development experience in business analysis, data analysis, organizational change management and project management Results driven wif a proven ability to deliver organizational improvements supporting business objectives and streamline procedures across teh enterprise.
• Over 11 years of diverse experience in Healthcare (claims and coding), Financial (Banking, Mortgage Industry), Engineering, federal, state and county government public records management industry.
• Experienced in full life cycle system development, from requirements gathering and business case development to maintenance and project management using Agile methodologies and RUP (Rational Unified Process) process.
• Excellent experience in business process flows, business process modeling, case tools, business and requirements analysis, data analysis, gap analysis, software testing and organizational change management.
• Experienced in leading teams of business analysts and being teh point of contact wif clients and teh development manager.
• Experienced in business process reengineering, studying current processes, identifying inefficiencies and suggesting improvements.
• Conducted and facilitated Joint Application Development (JAD) sessions, sprint planning, reviews, and retrospective sessions and worked wif executives, developers, and end - users to define teh exact requirements needed by a software solution.
• Excellent Business writing skills in writing Business requirements document, USE Case Specifications, Software Requirements Specification (SRS), Workflows and User stories.
• Experience in using software change and configuration management tools such as Clearcase, Clearquest and PVCS Tracker.
• Experience in using business modeling tools such as Rational Rose and MS Visio to generate data flow diagrams, process maps, flowcharts and UML diagrams.
• Experience in championing agile methodology use, halped transition teams to agile methodology and participated in agile processes seminars.

TECHNICAL SKILLS

Requirements Management Tools: Use Cases, Functional Requirements, JAD Sessions, PrototypingRational Requisite Pro, Blueprint

Business Modeling Tools: MS Visio, Rational Rose, ARIS

Change Management Tools: Clearcase, PVCS Tracker

Reporting Tools: Crystal Reports, Cognos

Testing Tools: Loadrunner, Winrunner, Testdirector, Functional Tester

Methodology: Agile, UML, Rational Unified Process (RUP), Proprietary SDLC

CRM: MS Dynamics, Salesforce, SugarCRM

Other Tools: Sharepoint, IBM Lotus Notes, MS Project, Jira

PROFESSIONAL EXPERIENCE

Lead Business Analyst

Confidential, Washington DC

Responsibilities:

• Led teh requirements gathering effort.
• Conducted JAD sessions and interviewed users to gather requirements.
• Created user stories and detailed acceptance criteria/ requirement documents in an agile environment.
• Created process models, optimized business processes and measured business process metrics.
• Created scope, vision and business case documents.
• Performed requirements walk through wif business, technical and testing teams.
• Functioned as teh business analyst team lead and mentored junior analysts.

Environment: UML, MS Visio, MS Excel, MS Outlook, MS Office, Jira, Confluence

Lead Business Analyst

Confidential, Washington DC

Responsibilities:

• Led teh requirements gathering effort.
• Functioned as teh liaison between teh customers, management and teh technical team.
• Conducted JAD sessions and focus groups and interviewed users to gather requirements.
• Created product roadmap for customer relationship and event management system.
• Created high level and detailed business and system requirement documents.
• Created process models, optimized business processes and measured business process metrics.
• Studied current system and processes, identified inefficiencies, suggested and halped implement business process improvements and created metrics for improvement measurements.
• Created use cases, use case diagrams, feature tree and business objectives models, activity and sequence diagrams and data flow diagrams.
• Kept track of issues, defects and provided regular status updates.

Environment: UML, MS Visio, MS Excel, MS Outlook, MS Office, Sharepoint

Lead Requirements Analyst

Confidential, Vienna, VA

Responsibilities:

• Led teh requirements gathering effort and created guidelines wifin teh team for a requirements work plan using a partially agile methodology.
• Gathered requirements by conducting JAD sessions and focus groups, and by interviewing users.
• Created high level and detailed business and system requirement documents, functional and non-functional requirements documents and use cases.
• Created process models, performed root cause analysis, optimized business processes and measured business process metrics.
• Created logical and physical data models, activity and sequence diagrams and context flow models.
• Conducted requirements walk through wif business, technical and testing teams.
• Created and maintained requirements documents and requirements traceability matrices in Sharepoint.
• Maintained issue log and conducted weekly issue log meetings to keep track of and resolve risks and issues related to teh project.
• Responsible for system testing and halping customers wif user acceptance testing
• Helped champion and worked wif team to transition to agile methodology.
• Worked wif team to keep requirements documents up to date in teh midst of constantly changing requirements.
• Mentored junior staff and interns.

Environment: UML, MS Visio, MS Excel, MS Project, MS Outlook, MS Office, Sharepoint, Fiserv

Lead Business Systems Analyst

Confidential, Herndon, VA

Responsibilities:

• Led teh requirements gathering process as part of an agile team by interviewing users and conducting JAD sessions to gather requirements.
• Created user stories, screen mockups, storyboards, process flows, use case and sequence diagrams and specification documents.
• Worked on prioritizing user stories and maintaining product backlog.
• Facilitated daily scrum meetings, sprint planning, sprint reviews and sprint retrospective meetings.
• Worked on requirements traceability tracing user stories to epics.
• Worked on essential health benefits and health plan enrollment and management modules including insurance claims workflow and coding.
• Created defect tracking metrics and was teh liaison to teh testing team.
• Responsible for system testing and halping customers wif user acceptance testing
• Helped set up and/ or refine processes for user acceptance testing, defect tracking and change management.
• Responsible for change management and was a member of teh change control board.

Environment: UML, JAVA, MS Excel, MS Project, MS Outlook, MS Office, MS Access, Rational

Requirements Analyst

Confidential, Washington DC

Responsibilities:

• Interviewed users to gather requirements.
• Created use case diagrams, screen mockups, timing and sequence diagrams using Rational.
• Created process flow diagrams and studied process flow diagrams for possible improvements.
• Created high level and low level business requirement documents and specifications and maintained documents in teh midst of constantly changing requirements.
• Interviewed customers to understand business processes and suggested modifications to improve processes.
• Analyzed data and created data models.
• Engaged all stakeholders and kept them informed through reports and briefings.
• Tested changes or upgrades to teh system.

Environment: UML, MS SQL Server, web services, MS Excel, MS Project, MS Outlook, MS Office, MS Access, Rational, VB.Net, QTP and VB Script

Senior Systems Analyst

Confidential, Washington DC

Responsibilities:

• Conducted JAD sessions and client interviews to define product features and requirements in an agile environment.
• Created business requirements documents and use case documents for new releases and upgrades.
• Created use cases, use case diagrams, mockups and storyboards.
• Tested database using SQL and VB scripts and queries.
• Analyzed and updated incorrect data in teh system.
• Interviewed clients to gather requirements for system upgrades.
• Created user stories for change requests
• Provided monthly reports using SQL Server scripts and halped resolve halp desk tickets.
• Tested changes or upgrades to teh system.

Environment: MS SQL Server, MS Excel, MS Project, MS Outlook, MS Office, MS Access, XML, Rational Clearcase, Rational Clearquest, VB Script, UML and Oracle E-Business

Product Manager/ Business Analyst

Confidential

Responsibilities:

• Redesigned an existing web site to improve functionality.
• Conducted JAD sessions wif teh team to define product features.
• Responsible for entire product lifecycle from launch till deployment.
• Conducted market research to define product features dat would be useful.
• Created requirements documents and user stories to develop teh new system.
• Test and monitor teh development work to make sure development is on schedule and finished product meets user needs.
• Tracked issues related to development and ensure speedy resolution.
• Interacted wif teh offshore development and QA teams to make sure development and testing are going per schedule.
• Tracked and monitored budget and conducted financial analysis.
• Developed product roadmap and strategy to market teh product.
• Involved in product marketing and planned teh product launch.

Environment: Visio, Snagit, MS Excel, UML, MS Project, MS Outlook and MS Office

Senior Business Process Modeler

Confidential

Responsibilities:

• Conducted JAD sessions and client interviews to gather business requirements and business process flows.
• Worked on documenting business workflows for investment lending, treasury, funds transfer, and procurement systems.
• Proposed business process changes to improve efficiency.
• Responsible for evaluating business process modeling tools and selection.
• Responsible for creating business process models using Business process modeling notation (BPM).
• Created templates for creation of use cases and business requirements documents.
• Responsible for managing documents and maintaining them on teh Sharepoint site.

Environment: ARIS, Visio, MS Excel, UML, Sharepoint, MS Project, MS Outlook and MS Office

Lead Business Systems Analyst

Confidential - DC

Responsibilities:

• Led teh conduction of JAD sessions and focus groups wif various stakeholders to gather business requirements.
• Documented high level functional and business requirements.
• Created use cases, use case diagrams, process flow diagrams and data flow diagrams.
• Responsible for leading and facilitating focus groups and meetings wif stakeholders and circulating meeting minutes to teh attendees.
• Led teh report requirement gathering effort and responsible for mentoring and managing staff.
• Created a requirements traceability matrix using Rational Req Pro.
• Involved in teh creation of an RFP to solicit vendor proposals to create teh data warehouse.
• Involved in teh RFP evaluation process to select teh vendor to implement teh solution.
• Gathered information from other states who had implemented similar education data warehouses to obtain information about best practices.
• Created a system management plan dat included a system breakdown structure, work breakdown structure and risk management plan.
• Created a framework and proposed a strategy for teh organizational change management effort (in accordance wif Federal Enterprise Architecture principals) including training and communications and created a concept of operations document for teh same. Teh proposed strategy resulted in cost savings of nearly a half million dollars and resulted in on-boarding key stakeholders.
• Created a project plan for teh change management effort and teh transition plan.
• Performed stakeholder management by creating stakeholder buy-in for teh program and on-boarding key customers.
• Involved in planning and keeping track of teh budget for teh change management effort.
• Involved in teh creation of a data dictionary.
• Responsible for documenting requirements for ETL development and creating data models.

Environment: MS Visio, MS Excel, UML, FEA, MS Project, MS Outlook and MS Office

Product Business Systems Analyst

Confidential

Responsibilities:

• Created Business Requirements Document, Non Functional Requirements, Use Cases, Report Requirements and user stories in an agile and fast paced environment.
• Created Use Case Diagrams and activity diagrams using Rational Rose.
• Created Traceability matrix using Rational ReqPro.
• Conducted JAD sessions wif customers and teh development team in order to gather requirements.
• Developed teh test plan and test cases to test teh product based on business requirements.
• Worked on teh entire claims workflow of teh product including coding.
• Created a user manual and content for online halp for teh system.
• Tracked and managed all defects identified using Clearquest and ensured quick resolution of these defects.
• Involved wif end user training.

Environment: ASP.Net, VB.Net, SQL Server, UML, Rational ReqPro/Rose, Clearquest, MS Dynamics and MS Office