SUMMARY

• Business Systems Analysis with a strong background and designing business solutions from inception to production.
• Develop System and Functional requirements, develop Use Cases, user stories, Matrix Traceability, Wireframes and Master Test Plans.
• Maintain data encryption, adhere to compliance standards and create Enterprise Process Models.

TECHNICAL SKILLS

Hardware: IBM RISC 6000, Hewlett Packet (HP/UX), Gateway VX900, Confidential GX240, HP ProLiant DL360, HP ProLiant DL380, HP ProLiant DL580

Operating Systems: AIX v5.4, UNIX, Linux, Redhat 5.x, Windows 2000/NT, Windows/XP, Windows 95/98Windows 7

Programming Languages: ASP, PL/SQL, HTML, JSP, VBscript, JavaScript, SQL, Shell Script

Web Technology: HTML, FrontPage

Database Environment: Oracle 10g & 9i, SQL Server, Microsoft Access

Applications: Oracle Enterprise Manager, Oracle Database Console, Cognos v8, SQL PlusSQL Loader, Erwin r4.1, Toad v8, Smart Notifications (Lawson) v8.0.3Rational Rose, Visio, MS Office, Microsoft Project, MS Share Point, Free MindCarebridge, Microsoft Office Communicator 2007 R2, Versionone

ETL Tools: Sagent ETLv3.0, SQL Loader, SQL, Toad, Microsoft SQL Server Management Studio

PROFESSIONAL EXPERIENCE

Sr. Business Systems Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Assist Total source management in building a migration team that will develop a migration bulk tool to assist with migrating over 10,000 plus clients (3.2 billion dollars in revenue) from legacy system to WFN.
• Gather requirements conducting detail interviews from subject matter experts in each system and work streams (payroll, benefits, time, tax, hr, etc).
• Identify key transactions (new hire, I - 9 verification, life events, etc) that would be affected in a migration window.
• Map out various total source client migration strategies using Visio diagrams.
• Execute manual process with existing pilot clients to determine and discover automated processes for mass migrations.
• Assist IT management with the transition to agile methodologies.
• Produce process flow traceability matrix in a full SDLC environment.
• Query various database (Clarify, Salesforce (HENRY), WFN) inventory systems to validate the integrity of enterprise data.
• Develop 70 plus process flow diagrams (900 plus process steps) for various TotalSource business units.
• Work with SME’s to review various software / system test plans in preparation for upgrades.
• Serve as a liaison between business stakeholders, external and offshore teams.
• Lead JAD sessions with billing and upgrades teams in preparation for upcoming client upgrades.
• Gather requirements and create Use Case Scenarios for client benefits handling.
• Participate in technical and business process review sessions on best practices with peers and management team.
• Deliver weekly presentations to management and stakeholders (Directors, SME’s and System Administrators).
• Assist product owner with creating user stories for upgrade tools development.
• Attend weekly team product demo meetings to review story development progress.
• Work with team to develop and maintain test plans, test strategies, and test cases while performing functional and regression test execution.
• Communicate upgrade processes to all business units impacted by upgrades activities to ensure workflow continuity throughout the upgrades cycle.
• Log the defects in a detailed, understandable and reproducible way, tracking assigned defects through to closure and interacting with members of the development team to resolve discovered defects.
• Participate in the adoption of quality assurance standards with Sr. Program Director.
• Work with management to resolve complex system issues in legacy that need to be resolved before migrating clients to the WFN platform.
• Lead client administrator security profile setups for all upgrading clients in WFN utilizing NetSecure to assign service profiles.

Sr. Business Systems Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Assisted IT management with the future transition to Agile methodologies.
• Produced requirements traceability matrix in a full SDLC environment.
• Queried various database inventory systems to validate the integrity of enterprise data.
• Created process flow diagrams for various business units.
• Worked with SME’s to review various software / system test plans in preparation for upgrades.
• Served as a liaison between business stakeholders, external and offshore teams.
• Lead JAD sessions with Accounting and Commercial Auto teams in preparation for new system implementations.
• Gathered requirements and create Use Case Scenarios.
• Participated in technical and business process review sessions on best practices with peers and management team.
• Delivered weekly presentations to management and stakeholders (VPs, Directors and System Administrators).
• Attended weekly team (SCRUM) meetings as needed to review / discuss business process changes.
• Worked with end-users to collect and translate business requirements into system requirements.
• Developed and maintain test plans, test strategies, and test cases while performing functional and regression test execution.
• Communicated business unit priorities to all impacted departments and ensures that business unit strategic plans complement each other.
• Gathered and translate high level business requirements into functional specifications and manages changes to such specifications.
• Logged the defects in a detailed, understandable and reproducible way, tracking assigned defects through to closure and interacting with members of the development team to resolve discovered defects.
• Participated in the adoption of quality assurance standards with Director of PMO.
• Created and present wireframes for various development requests across departments.
• Created workflow diagrams for the Marketing Department’s Agency Portal application.
• Worked with management to resolve complex system issues.
• Participated in daily development standup meetings to review developer statuses.

Sr. Business Systems Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Assisted IT management and the SCRUM Master as the Product owner of the first agile team in the company as we transitioned from a Waterfall approach to Agile methodologies.
• Organized / lead story mapping sessions with the pharmacy and reconsiderations teams in preparation for release planning.
• Reviewed stories with developers before estimation sessions.
• Participated in weekly meetings with pharmacy product team to discuss upcoming epics and features prioritized by the Business.
• Wrote more than eighty stories in a development effort to build a new pharmacy benefit network (PBN) for patients in the state of California.
• Participated in daily SCRUM standup meetings with both teams supporting the Pharmacy group.
• Worked with Pharmacy teams to create and prioritize the product backlogs.
• Worked with the developers to identify any system defects and/or technical debt that needed to be addressed in future sprints.
• Produced requirements traceability matrix in a full SDLC environment.
• Lead JAD sessions with pharmacy and compliance teams in preparation for new system implementations.
• Gathered requirements and create Use Case Scenarios and User Stories.
• Participated in technical and business process review sessions on best practices with peers and management team.
• Coordinated and maintained work flow documentation for the pharmacy and reconsideration team.
• Delivered weekly presentations to management and stakeholders (VPs, Directors and System Administrators).
• Developed and/or maintained user training material on new functionality for Sequoia and Smart Advisor applications.
• Attended weekly pharmacy team (SCRUM) meetings as needed to review / discuss business process changes.
• Worked with end-users to collect and translate business requirements into system requirements.
• Queried various database inventory systems to validate the integrity of enterprise data.
• Defined and Documented requirements/use cases for enterprise tool enhancements.
• Created process flow diagrams for various business units.
• Developed and maintained test plans, test strategies, and test cases while performing functional and regression test execution.
• Communicated business unit priorities to all impacted departments and ensures that business unit strategic plans complement each other.
• Gathered and translated high level business requirements into functional specifications and manages changes to such specifications.
• Developed risk mitigation strategies for various pharmacy team projects.
• Served as a liaison between business stakeholders and external teams.
• Logged the defects in a detailed, understandable and reproducible way, tracking assigned defects through to closure and interacting with members of the development team to resolve discovered defects.
• Participated in the adoption of quality assurance standards with Director of Compliance.
• Participated in the creation of a catalog of key performance indicators and the documentation of their supporting business requirements.
• Created and presented wireframes for various development request within the sequoia C4 environment.
• Created diagrams for new EDI workflow process between Cypress Care (C4 Application) and Mitchell (Smart Advisor).
• Documented and lead post implementation support work for sequoia C4 modifications and Smart Advisor migration.
• Queried and modified application data using select, insert and create statements.
• Worked with management to resolve complex system issues.
• Participated in daily development standup meetings to review developer statuses.
• Created and updated Visio diagrams of applications data flow between other applications.

Sr. Business Systems Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Produced requirements traceability matrix in a full SDLC environment.
• Lead JAD sessions with Clinical, Staging & Migration teams in preparation for new system implementations.
• Gathered requirements and created Use Case Scenarios.
• Worked closely with project managers to gather requirements and design use case scenarios for client review/consideration.
• Reviewed all completed client assessments conducted in preparation for review by management.
• Lead training sessions for assessment engineers on the entire assessment lifecycle.
• Facilitated technical and business process review sessions on best practices as required by management with field engineers.
• Coordinated and maintained work flow documentation for the clinical upgrade team.
• Created comprehensive assessment documentation for management.
• Analyzed client sizing documents with team lead.
• Delivered weekly presentations to management and clients (CIO’s, IT Directors and System Administrators).
• Created architectural layout of client’s clinical suite and VMware environments.
• Developed and maintained training material for all new and existing assessment engineers.
• Assisted Assessment engineers with business process requirements and technical issues.
• Delivered weekly project status report for various projects to Management.
• Assisted project managers in conducting internal and external project meetings.
• Attended weekly project managers meeting as needed to review / discuss business process changes.
• Worked with technical field engineers to review various client software/system test plans in preparation for upgrades.
• Worked with project managers to collect and translate business requirements into system requirements.
• Created and update Visio diagrams of application infrastructures to include connectivity data between infrastructure and other applications.
• Queried various database inventory systems to validate the integrity of enterprise data.
• Worked with project managers, staging team members and sales representatives to ensure hardware staging accuracy.

Business System Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Prepared weekly migration progress updates for management.
• Lead JAD sessions with Migration teams in preparation for new system of creating/handling move packets for the client.
• Assisted management with problem and process analysis and decision-making support that guided policies and procedures for various move packet projects.
• Participated in client interviews, needs analysis, risk analysis, design requirements and project management for various projects.
• Created various spreadsheets and documentation to enhance production of client move packets.
• Analyzed various IT systems including hardware, software, and networking components in preparation for migration activities.
• Assisted project managers in conducting user interviews with application owners at Confidential and the creation of standard migration requirements documentation.
• Worked with sr. migration analysts to create application move packages.
• Provided SDLC deliverables on a weekly basis.
• Created and update Visio diagrams of application infrastructures to include connectivity data between infrastructure and other applications.
• Analyzed discovery dependency data and inventory information with current inventory and work flow systems.
• Held training sessions for migration analyst on the process of analyzing and documenting data retrieved from Confidential application focals.
• Queried and modify application data using select, insert, update and create statements.
• Delivered presentations to management and stakeholders.
• Created detail application assessments for management.
• Queried server inventory system and database inventory system to assess if current systems meet the requirements of the new datacenters.
• Extracted and loaded data for application migration analysis by senior migration analyst.
• Maintained data integrity in Confidential ’s application migration tool Transformation Manager.