SUMMARY

• Over 11 years of experience in Information Technology with expertise in Business Analysis, Project Management and IT Service Management (Change Management, Incident Management, Problem Management).
• A multi - skilled professional with an excellent track record of managing complex technical projects in various environments.
• Able to manage stakeholder expectations and take full responsibility for the delivery of project objectives.
• Demonstrated strong ability to lead large IT projects in matrixed as well as flat organizations, work with and support cross-functional project teams.
• Expertise in all phases of Software Development Life Cycle (SDLC) from Inception to Transition.
• Well acquainted with Project Management methodologies like Waterfall, Iterative, and Agile.
• Experienced in Business Process Investigation, Determining and Maintaining Requirements Register, production of Release Scope Documentation, Business process Improvement.
• Adept at managing reporting, analysis and decision-making for Change Requests using tools like Excel.
• Proficient in maximizing productivity by setting clear expectations and proactively communicating project status, issues and risks to internal/external stakeholders and top management.
• Skilled in building excellent rapport with clients and team members.
• Strong ability to see the Big Picture, prioritize and work successfully in a fast paced environment, delegate effectively and motivate team members to achieve on-time project completion be an effective team leader.
• Professional Business Analyst with knowledge of Information Security and Entertainment domains, Access Governance, Risk management, Application Development and Integration
• Experienced in Eliciting, Analyzing business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results, Documenting, and Managing Requirements, Systems Analysis and Design, Use Case Analysis and Design, Impact Analysis, Quality Assurance, Application Integration, User Support and Problem Solving.
• Experienced in conducting project meetings, reviews, walkthroughs, customer interviews, Joint Application Development (JAD) and Joint Application Review (JAR) sessions to develop and agree upon a system that focuses on the business requirements.
• Extensive experience in writing Business Solution Documents (BSD), developing Use Cases, UI flowchart, wireframes, prototyping user interface, creating screen mockups and preparing Training Manuals, User Guides and Standard Operating Procedures (SOP).
• Adept at creating Unified Modeling Language (UML) diagrams such as Activity Diagram and Data Flow Diagram using Microsoft Visio.
• Experienced in creating Test Plan and Test Scenarios from the Requirements document and also in defect tracking and management using Quality Center and interacting with development team members to fix errors.
• Sound understanding of analysis techniques such as Gap Analysis, SWOT analysis and Risk Analysis.

TECHNICAL SKILLS

Business Processing Tools: MS Visio

Workflow Tools: Confluence, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS Visio and MS Project

Defect Tracking Tool: HP Quality Center/ALM, JIRA

Functional Areas: Incident Management, Change Management, Problem Management, Data Management, Retail, Information Security, Entertainment

Methodologies: Waterfall, Agile (Scrum)

IT Security Services/ Tools: RSA-IMG (Aveksa Compliance Manager), ITIL and Novell Identity and Access Management, HP Fortify, WebInspect, SD Elements, Sonatype CLM

Platforms: Windows (7, XP & 2000) and Share Point, Box for document management

Databases: Oracle 8i

Programing Languages: SQL

Development/Productivity Tools: REMEDY, ServiceNow

PROFESSIONAL EXPERIENCE

Confidential, CA

Senior Business Analyst

Responsibilities:

• Senior Business Analyst/ Product Owner in the Agile SCRUM driven Digital Asset Management initiatives at FOX to ingest, distribute, monetize and archive content and its associated metadata to FOX business units, its vendors, partners and customers across multiple divisions such as 20th Century Fox and Fox Network Groups.
• Customer Success Manager for business units like Photo Archive, Home Entertainment, Franchise, Publicity and FOX News.
• Participate in a functional and technical capacity in all phases of Project Life Cycles and ongoing management, support, and maintenance of several systems.
• Lead multiple activities such as business process reengineering activities and manage complex requirements, while serving as functional liaison and key constituent to the user community.
• Act as Business stakeholder and technical team liaison, lead product management, project management activities, requirements elicitation, develop personas, use cases & features, UI UX mockups, as-is & to-be gap analysis, creation & presentation of executive decks, end user demos, QA & UAT co-ordination and post launch support.
• Responsible for consolidating and migrating/ integrating several Digital Asset Management systems (like Gorilla DAM, IPMAM, etc.) onto the new version of the Digital Media Management platform.
• Continuously gain an understanding of the customers’ operations and how systems are used in support of their operations, transferring knowledge between users and technical members of the team.

Environment: Windows 7, MS Excel, MS Word, MS Power Point, MS Outlook, MS Visio, MS Project, Oracle, Drop Box, Confluence, JIRA, QUIP, Trelllo, Slack, TOAD, SQL Developer

Confidential, CA

Project Manager/ Senior Business Analyst

Responsibilities:

• Managed pilot installs and the rollout of ORPOS upgrade to all the Confidential retail stores across US and Canada (overnight during non-store hours)
• Reviewed cost estimates; monitored project schedules and budgets; work in progress; approved, negotiated,executed; authorized contract payments uponproject completion.
• Conducted project kick off, closures and post mortems.
• Actively tracked progress of the rollout tasks and milestones, monitored project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them.
• Delivered project on time, on budget, on scope with high quality.
• Developed and executed project plan and all related tasks.
• Responsible for project resource procurement.
• Developed and maintained high levels of client satisfaction.
• Managed scheduling among various cross functional teams
• Worked with third party vendors to ensure they had the items and resources they needed to get the project done on time.
• Drove the assessment, coordination, procurement and implementation of hardware/software with various departments.
• Responsible for facilitating hardware and software training plans, maintaining training documentation for the technicians and support teams, and coordinating rollouts of retail system updates.
• Monitored existing activities to ensure compliance and adoption of best practices to maximize productivity and profitability.
• Monitored day-to-day rollout activities and made timeline adjustments as needed.
• Co-ordinated and led internal and external status meetings and report (tracking timeline, cost, scope).
• Responsible for issue and escalation management.

Environment: Windows 7, MS Excel, MS Word, MS Power Point, MS Outlook, MS Visio, MS Project, Share Point

Confidential, CA

Project Manager/ Senior Business Analyst

Responsibilities:

• Developed and managed pilot to implement SDI.
• Defined the project scope, goals, and deliverables, stayed within the projects financial goals, and reported progress to the IT director and other executive stakeholders.
• Monitored project risks and scope creep to identify potential problems and proactively identified solutions to address them in advance.
• Created and managed Project plan and built resource framework for SDI.
• Negotiated and resolved project issues.
• Facilitated JAD sessions.
• Worked with EBS and Global Information Security stakeholders in the development of the secure coding program, identifying necessary processes, technologies and staffing.
• Partnered with Security Champion to understand source code review both with manual and automated tools for security related weaknesses and common problems and track all remediation tasks logged in JIRA and HP ALM.
• Developed operational and executive-level reports to communicate the overall effectiveness of the secure coding framework.
• Conducted project pre and post mortems and proactively identified opportunities for improvement to all process and tools used in the execution of project activities.
• Worked with Directors and VPs to prioritize list of critical business applications, created project plans and built resource framework for Disaster Recovery Plans.

Environment: Windows 7, MS Excel, MS Word, MS Power Point, MS Outlook, MS Visio, MS Project, Share Point, JIRA, HP ALM, HP Fortify, Sonatype CLM, SD Elements, WebInspect

Confidential, MA

Project Manager/ Senior Business Analyst

Responsibilities:

• Responsible for managing the application onboarding initiative for all high-risk applications of Confidential .
• Oversaw requirements gathering and proposal, which won the follow-on work for the company.
• Acted as the main point of contact for stakeholders.
• Monitored and managed project timelines and status to ensure progress toward completion.
• Conducted project meetings with all stakeholders to discuss and resolve issues in a timely and efficient manner.
• Contributed to the development of process improvements and best practices.
• Delivered excellent customer service and gained respect of client management and end-users.
• Responsible for Risk Analysis to detect the risks associated with the development of the new system, ARCS.
• Provided stakeholders with accurate reporting.

Environment: Windows 7, MS Excel, MS Word, MS Power Point, MS Outlook, MS Visio, MS Project, Oracle, Share Point

Confidential, MA

Project Manager/ Senior Business Analyst

Responsibilities:

• Overall responsibility to deliver technical solutions to business problems within scope, budget, schedule and quality constraints while providing leadership to a team of 12 Business Analysts in USA and 4 in India.
• Developed strategies to migrate applications faster to eSF via Cloud/ Non-cloud method and deliver a more predictable and consistent release capability.
• Worked collaboratively to design, manage, and review requirements and capabilities with globally dispersed teams.
• Identified and tracked all rollout tasks and assisted Business and IT Owners with their communication and data related responsibilities.
• As the Subject Matter Expert (SME) of eSF application, led gap analysis sessions to identify and document gaps between eSF and legacy applications.
• Acted as liaison between functional business units and application team managers to assist in defining scope, requirements, functions, and priorities of applicable business systems.
• Led in prioritization of gaps as demand items and scoped them into various releases using Waterfall methodology.
• Acted as the Single Point of Contact from the Release team to ensure successful implementation/migration of the legacy applications in eSF.
• Led in User Interview sessions to understand the business needs on enhancing the eSF application as part of Requirements gathering.
• Facilitated JAD sessions to elicit requirements from business users and various stakeholders.
• Conducted Joint Application Review (JAR) sessions to develop and agree upon a system that focused on the business requirement.
• Analyzed and communicated needs and requirements for security architecture and standards to all stakeholders.
• Documented the complete process of provisioning, de-provisioning and reporting along with flow diagrams and flow charts.
• Led the Discovery (As-Is) and Deep-Dive (To-Be) requirement teams to allow for a better “pull” factory model in requirements.
• Responsible for Role mining and migration based on functional role, business role and entitlement mapping.
• Created detailed attribute level requirement spreadsheet to highlight field level data maintenance, screen requirements, security, business logic and validations.
• Designed and implemented Segregation of Duty Rules for user entitlements; defined Onboarding and Maintenance Processes for the configuration of the applications on the eSF platform.
• Documented business needs in the form of Business Solution Document (BSD).
• Created Functional Specification Document (FSD) and developed elaborate business requirements and detailed all the key business solutions that were in scope for the project.
• Developed Use Cases & prototyped User Interface mock-ups, create UI flowchart, wireframes, data flow diagrams and screen mockups for the specified Business needs using MS Word and MS Visio.
• Developed templates, interview materials, questionnaires and standards for project execution.
• Prepared Test Scenarios and reviewed Test cases.
• Supported QA Testing by reviewing test plans & leading in defect triage meetings.
• Prepared Requirements Traceability Matrix (RTM) that contained mapping between BSD deliverables and DEV deliverables.
• Created user manual/guide, Standard Operating Procedures (SOP) for education & awareness of eSF program.
• Effectively built strong relationships with the management of business units supported and communicated Information Security matters to various organizational levels.
• Involved in Proposal phase of the project and estimations.
• Prepared executive-level Reports and maintained Weekly Project Tracker.
• Drove process improvements and operational stability.

Environment: Windows 7 and XP, MS Excel, MS Word, MS Power Point, MS Outlook, MS Visio, MS Project, Quality Center, Oracle, Share Point

Confidential, NC

Business Analyst

Responsibilities:

• Studied existing business application and processes, collected end user requirements, analyzed sources of leakage and suggested the improvised Business Process Modeling.
• Facilitated and managed Joint Application Development (JAD) sessions with committee of SMEs (Subject Matter Experts) from various business areas to gather Business Requirement and Functional Requirement.
• Identified, researched, investigated, analyzed, defined and documented Business Processes.
• Identified opportunities for business process improvement and initiate efforts to make improvements.
• Performed Business Process Modeling using Visio.
• Created workflow diagrams, flowcharts, activity diagrams, functional matrices and use case diagrams.
• Acted as liaison between functional business units and application team managers to assist in defining scope, requirements, functions, and priorities of applicable business system related projects.
• Translated the business requirements into several Use case documents by clearly defining the scope for each use case and the desired system output.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and created business rules catalog to ensure all critical requirements are documented.
• Participated in the planning and execution of the UAT effort. Guided team in writing test cases, developing test scenarios and test data besides action as liaison between technical team and testing team to resolve issues and defects.
• Responsible for Impact analysis and change management.
• Coordinated and collaborated the business, operations and the technical areas throughout the project life cycle.
• Prepared Enterprise Process Document (EPD) and Service Maintenance Technical Document (SMTD) during the Knowledge Acquisition phase.
• Presented reports to management and provided user training and acceptance tests.

Environment: Windows XP, MS Excel, MS Word, MS Power Point, MS Outlook, MS Visio, Novell Identity and Access Management