SUMMARY:

• Certified PMP, Six Sigma methodologist and seasoned Management Professional, with 20 years of experience driving the IT objectives for organizations across the business spectrum, delivering increased efficiency, service levels and performance.
• Managed IT budgets of up to $10 million and teams of 25+. Strengths include project/program/portfolio management, IT governance, quality assurance, web based /middleware product development, onshore - offshore team management, leadership and innovation.

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

• Managed the development and delivery of a major IT initiatives at a large global Insurance firm directed towards the enhancement of the customer experience and improvement of customer retention and loyalty using Salesforce CRM.
• Identified opportunities at the Client and building proposals and solutions for the purpose of generating increased revenue
• Led requirements and design sessions with client and internal teams
• Managed the Salesforce Integration for a Canadian Insurance and Banking company as a part of the Digital Transformation Initiative.
• Spearheaded the proposal for major financial company generating a business of over 10 MM for the company
• Managed the successful build and delivery of a UI/UX component for a financial company offering loans to customers thereby improving the NPS.

Confidential, Duluth, GA

Sr. IT Program Manager

Responsibilities:

• Managed IT program/project development and service delivery for the largest department store in the country; leading a team of 20 both on and off-site. Analyzes functional needs and oversees specifications, development, strategic planning and launches, managing the process through timelines using Q4M Project Management Methodology for a series of CRM marketing applications using Cloud designed to get a 360 view of the customer. Facilitates Macy’s Customer Cloud development, enabling the Omni Channel marketing strategy, built in conjunction with vendor TIBCO and leverages TIBCO's Business Works interfaces, Business Events engines & MDM solution.
• Hands-on management professional, measuring and reporting progress to senior leadership and coaching team member performance.
• Led the migration of SMS vendor for MCOM and BCOM and coordinated all the development and testing efforts between Site, POS and middleware application teams
• Led the development of multimillion dollar e-wallet feature for Macy’s Bloomingdales with an estimated $60MM benefit to customers and enterprise
• Led and coordinated all the efforts between application and security teams to ensure a smooth transition from non-secured servers to secured servers for various customer impacting applications
• Implement PMO best practices and Q4M Tollgate process and coaching and mentoring Project Managers.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives

Confidential, Atlanta, GA

Sr. IM Program/Project Manager

Responsibilities:

• Directed a team of 20 both on and off-site including technical architects, onshore and offshore developers, analysts, testers, delivering multiple business IT solutions in line with company objectives. Reviewed and approved project plans and charters to ensure they met all business requirements, presented findings to senior management, and took direct responsibility for onboarding and directing staff.
• Utilized digitized Project Management Methodology through Toll Gate process using Six Sigma concepts for an ERP bolt-on product used to perform tax calculations for over 19 P&Ls with 19 different ERP systems.
• Developed a portal application used by over 600 users worldwide for tax filing and auditing purposes.
• Created middleware Integrations applications used to automate the feed of various tax sensitive documents from ERP/non-ERP systems into a document repository (Documentum).
• Identified opportunity for $5m cost savings through process improvement strategy.

Confidential, Atlanta, GA

Sr. Consulting Delivery Manager & Scrum Master

Responsibilities:

• Delivery Manager for a client-focused, Web-based Events Analysis, Events Screening and Events Reporting project providing a single data entry input for nuclear power plants facilitating their ability to create and view output and trending reports for various events; offering google-like search capability.
• Directed a staff of 12 including product owners, developers, and testers and utilized Agile Scrum Methodology throughout timeline.
• Trained client and management teams on product feature
• Produced and delivered presentations for executive management on project progress

Confidential, Atlanta, GA

Sr. Consultant

Responsibilities:

• Scrum Master and Delivery Manager for client’s Web based Transportation and Distribution project across multiple platforms - Beavex Logistics System for courier pick-up, delivery and distribution to various High-security clients.
• Directed a team of 15 professional consultants responsible for the custom application development for analysis, design, development, testing and deployment using Agile Scrum methodology.
• Successfully led and implemented 6 major modules of the project resulting in a reduction of 40% workload for Terminal Managers and Dispatchers.

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Led a team of 25 in multiple wireless and infrastructure initiatives, including disaster recovery and risk management.
• Managed and implemented Web-based Billing to automate process project and ease number provisioning procedure, based on rating area code versus zip code.
• Recovered, led and managed a troubled project -Database Reconciliation on cross-platforms with a team size of 25, resulting in $1MM in annual savings for a total of 5 Million Customers.
• Led onshore and offshore teams for API Implementations for 14 different customers launching them as Verizon Postpaid/ Prepaid/ Telematics resellers resulting in over 5 Million in revenue growth.

Confidential, Atlanta, GA

Technical Project Manager

Responsibilities:

• Served as project manager on a number of enterprise-wide developments TMobile@Home, New Lockbox Implementations for Regulus & Moneygram, Prepaid Camel Outbound Roaming and Samson 7.2 AR Reporting; leading a team of 15-25 IT staff. Developed multiple complex projects aimed at increasing customer satisfaction and reducing costs through Payments/Usage/AR/Revenue Assurance/CSM and provided Release Management through various Billing System Upgrades and Oracle 10g Upgrade.
• Realized $4MM in annual profits on projects managed.