Operations Manager Resume
Houston, TX
SUMMARY:
- Comprehensive history managing the integration of people, processes, and technology.
- 15+ years experience in Program / Project Management.
- Diverse background in IT software development, infrastructure, operations & service delivery.
- Well - rounded and comprehensive experience with large scale and global IT initiatives.
- Demonstrated abilities managing people and methods to insure quality and control costs while ensuring a high degree of customer satisfaction.
- Proficient on a wide variety of IT software applications and computing platforms ranging from desktops to mainframes in complex distributed environments.
TECHNICAL SKILLS:
Operating Systems: MS Windows, Unix, Linux, Solaris, OS/390
Applications / Software: ERP/SAP, FileNet, DocumentumTIBCO, SOA, Java, J2EE, .NET, CORBA, BizTalk Server
Databases: Oracle, SQL Server, MS Access
MS Office Productivity: Project Pro / Project Server, SharePoint, Outlook, Word, Excel, PowerPoint
Methodologies: PMI PMBOK, MSF, SDLC, SOA, BPM, ETL
PROFESSIONAL EXPERIENCE:
Confidential, Houston TX
Operations Manager
Responsibilities:
- General Management responsibilities for several concurrent corporate initiatives
- Primarily responsible to design, develop and implement a mobile devices warranty service and repair depot capability
- Value Added Reseller of Enterprise Connectivity and Mobility Services
- Manager of ISP Connectivity Vendors & Suppliers
- Certified as an eTech Mobile Devices Repair Technician
Confidential, Houston TX
Project Manager
Responsibilities:
- Project Management responsibilities for 6-8 concurrent IT projects at APSC
- Customer facing Project Management for entire project lifecycle from SOW development to project closeout
- Project work included IT Enterprise Application upgrades, Cybersecurity and Infrastructure
- Managed diverse project teams both onshore in the US and offshore
- Managed both fixed fee and T&M projects
Confidential, Houston TX
Project Manager
Responsibilities:
- Full SAP connected applications upgrade from SAP 4.6 to ECC6; $1.4m budget; 1 direct report
- Project Manager responsibilities for US Fuels Retail Network SAP Connected Applications Portfolio upgrade project
- Developed detailed Project plan and all required Stage Gate project deliverables.
- Accountable to the Shell PDM / PMO for customer engagement and project delivery
- Utilized Shell Project Delivery Framework (PDF) for project delivery
- Managed and coordinated both local and global IT delivery teams
Confidential, Houston TX
Project Manager
Responsibilities:
- Full Infrastructure Implementation project life cycle; $150k budget; 0 direct reports
- Project Manager responsibilities for the Jacobs Engineering Office Collocation project
- Developed Project Proposal and all required project deliverables.
- Accountable to the Client Sponsor and CSC PMO for project delivery
- Managed the relocation / collocation of 20 BHPB Geological Engineers to the new Jacobs Engineering Office site location
- Managed / coordinated both CSC and BHPB technical resources
Confidential, Houston TX
Project Manager
Responsibilities:
- Application Development project Phase 6; $150k budget, 0 direct reports
- Varied and diverse responsibilities for the Reliant Energy’s Retail Risk System Transformation project; Texas (ERCOT) module
- Reported and accountable to the NRG PMO for project delivery
- Assisted gathering and documenting ERCOT Business Requirements
- Assisted with the development of the SIT and UAT test scripts / cases
Confidential, Houston TX
Senior Project Manager
Responsibilities:
- Matrix managed (PMO) full implementation project life cycle; $1m budget; 7 direct reports
- Senior Project Manager managing the Global-AIM EDMS Program Management Office Provide project governance and assurance to meet strict Shell delivery requirements.
- Directly managed US based onshore resources, as well as application developer resources in The Netherlands, India, Brazil, and the Philippines.
- Standardized the implementation & delivery methods so the Global-AIM program could capitalize on efficiencies of scale and leverage individual efforts across multiple sites.
- Principally responsible for managing program shared staff and resources.
- Mentor and train Project Managers on Program level requirements and deliverables.
- Developed advanced level skills utilizing Shell program/project delivery methodologies Project Delivery Framework (PDF) and PM Toolkit.
- Extensive exposure to SAP Plant Maintenance Module (PM), FileNet CS/P8, and K2 BlackPearl Workflow.
Confidential, Houston TX
Senior Project Manager
Responsibilities:
- Managed full implementation project life cycle; $2.5m budget; 15 direct reports
- Directly managed US based onshore resources, as well as application developer resources in the Netherlands, India, Brazil, and the Philippines.
- Senior Project Manager directly responsible for the Global-AIM EDMS application implementations at the Port Arthur, Crude Expansion Project (CEP), and Convent Refineries. Each site implementation represents an individual project or “Local Deployment” within the overall Global-AIM EDMS Program. The scope of each site implementation involves the evaluation/analysis of site legacy EDMS systems and data, the Extraction-Transformation-Loading (ETL) of legacy data into AIM, enabling user profiles and roles in SAP, and the eventual decommissioning of site legacy systems.
- Standardized the implementation & delivery methods so the Global-AIM Program could capitalize on efficiencies of scale and leverage individual efforts across multiple sites.
- Developed advanced level skills utilizing Shell world-class delivery methodologies such as the Project Delivery Framework (PDF) and PM Toolkit.
Senior Project Manager
Confidential
Responsibilities:
- Managed full tool selection project life cycle; $1m budget; complex matrix reports
- Project Management / Business Analyst responsibilities for an Offshore Supply Vessel (OSV) logistics tool selection project for HESS Global Supply Chain.
- Responsible for developing the business requirements, business case, budget, project plans, and vendor evaluations. Developed and presented the final tool selection recommendation that best fulfilled the business requirements to HESS senior management.
- The recommended solution provided shorebase managers and vessel captains the ability to enter vessel data into an automated system and provided a single data repository that could be utilized by Global Supply Chain managers to optimize their fleet of OSV’s.
