Executive Summary

VP of Business Development, Director of Operations Sr. Procurement Mgr.

Confidential

Innovative, results-driven leader focused on achieving exceptional results in highly-competitive environments demanding continuous improvement. A proven track record of strong, business ethics, customer satisfaction to external internal clientele rating from 75 to 93.5 , chaired cross-functional committees of up to 40, developed systems procedures company-wide and achieved year-end results of 31 increase with a 74 reduction in direct operational costs. Years of experience in driving product, process and customer service improvements while building relationships with key decision makers. Known for being a pivotal player in execution of new technologies, versatility in supervisory roles, outstanding customer service and expertise in optimizing client relationships--most noted for forward-thinking, brand strategies, knack for closing deals and fostering partnerships.

Government, IT, Logistics, Sales, Finance Property Administration

• SEO, CMS, Website Development
• Government Affairs Public Policy
• Legislative Compliance Law
• Logistics, Supply and Warehouse
• Sales and Marketing
• Social Media Graphic Design
• Public Relations Communication
• Real Estate Investment
• Non-Profits Field Work
• Training and Development
• Compensation Benefits
• Healthcare, Insurance Claims
• Aviation Systems Development
• Defense and Technology
• Federal Sector Modernization
• Homeland Security
• Succession Planning
• Workers Compensation
• Office Administration
• Non-Emergency-Catastrophic
• Injury Transportation
• Nationwide Interpretation
• Translation Documents
• Executive Home Health
• Hotels and Luxury Property
• International Development
• Residential Real Estate
• Commercial Property
• Strategic Leadership
• Organizational Development
• Employee and Labor Relations
• Health Safety
• Downsizing Restructuring
• Enterprise Modernization
• Information Technology
• Board Committee Administration
• Full Service Diamond Customer
• Contract Bidding
• System Engineering
• Hospitality and Property
• Grassroots Campaigns
• Purchasing and Procurement

Confidential

• Financial Lead managing of 1 Billion dollars in government assets and funds
• Team Recognition: United States Air Force Outstanding Unit Award
• Created initiatives in critical times of war, to include US Military Operation Enduring Freedom OEF
• Increased sales goals by 27 in less than 60 days--Top performer with the ability to lead and inspire product profitability
• Streamlined a National Network of 15,000 Interpreters, 4200 clients Adjusters, Investigators, Claims Managers across 80 languages, 50 states Puerto Rico, while supervising a team of up to 10 employees
• Seamlessly processed of nearly 4000 project requests totaling in the millions worth of transactions in less than 8 months
• Lead sales agent of Award Winning Federal Sales Office for government-to-government business customers
• Profits for the year totally 350 million in goods and services across General Services Administration GSA
• Designed and authored 15 documentation of new policies, procedures, newsletters, training materials and brochures for the entire Center, compromising of 2000 scientists, engineers and support member
• Retained by 8 Executive Directors--promoted to Senior Position over 20 other qualified candidates
• Conducted bi-weekly training seminars for nearly 30 personnel in financial competency, increasing efficiency by 25
• Lead efforts, revamping Financial Dept, establishing frontline technology systems, process and platforms within 120 days

Career:

Director and Consultant

Titles Held: VP of Sales and Business Development Director of Operations Assistant Hotel General Manager

Established key relationships with industry leaders and community for company target goals. Planned strategic operations for customers, products by creating product roadmap, timeline, hiring requirements, quantitative analysis, market and P L, revenue, expense, net income broken out by month, quarter and by R D, sales product and pricing model and general-and-administrative expenses. Worked in areas of change management, tactical operations, investment, spending, e.g. level of business progress/metrics, downloads, installs, usage, trials, bookings, contracts closed, strategy elements and strengths, weaknesses, opportunities and threats SWOT matrix.

Confidential

• Day-to-Day Operations: Transactions of more than 25K cash weekly of hotels payments
• Successfully got 15 homeless, single mothers, drug addicts and children off the streets in less than 30 days
• Reduced drug activity, gang violence and assault rates by 80 in less than 30 days
• Revamped local real estate of 10 residential, commercial international properties for private operations comprised of 6 Hotels and a number of residential and commercial properties in the United Kingdom, Canada, Europe and United States
• Trained 10 staff members on new process and protocol, implementing 60 procedures with staff
• Set up mentor program, organizational, flow chart and revamped work schedules for Managing Partner
• Took 10 years of feedback, comments and compliant from guests and staff and turned into workable solutions in less than 30 days
• Created Code Enforcement plan for Fulton County and City compliance regulation years of failures passed in less than 30 days
• Revamped hotel maintenance checklist, vendor supplies and furnishings for over 100 rooms and 30 units
• Maximized income, control expenditures and maintain financial objectives to meet revenue goals of 1.5 million
• Set up amnesty programs for late patrons, implementing new payment systems for budget planning program for over 130 accounts
• Revamped entire front desk operations for portfolio of properties to include public, affordable and/or conventional housing
• Provided leadership and direction to associates, owners and investors for overall business model
• Incorporated new marketing campaigns for leasing, open houses, realtor and resident promotional activities with General Manager
• Incorporated In-and-Out Security Migration Module for property conditions affecting leasing and operations
• Overhauled financial budgets, advertising strategies and formulating targets in conjunction with key, local businesses
• Restructured and implemented 7 new company compliance with licensing laws, health and safety and other statutory regulations

Confidential

• Reduced transportation and interpretation Services cost for clients by 15-50
• Dispatched 200 monthly Non-Emergency Medical requests for drivers for a local transportation provider for 50 states for clients with Wheelchair transportation, Stretcher, CPR-certified, handicapped and disable and Paramedics
• Streamlined 2 Scheduling Dispatching automated databases with coding for locations, origins, destinations, customers and public transit resources to determine pick-up and drop-off scheduling
• Minimized wait times and maximized transportation provider efficiencies by building 2 complete automation modules
• Streamlined 2 company payment billing platforms to support complete administration of transportation provider reimbursement, electronic billing for contracted providers, fraud detection, HIPPA-compliant security and risk management capabilities
• Completed detailed assessment of 5 years of files, analytics for data, trip log accuracy, cost verification and client-determined pricing
• Reviewed over 5000 standard reports for driver and vehicle performance and customer utilization, billing, commendation, compliant, no-shows, cancellations, instant tracking and other verification tracking
• Worked exclusively with CEO and Information Technology Specialist to enhance national Web-based client reporting tool for advanced infrastructure to provide instant access to data, compliance, control and continuity, reducing dedicated redundancy by 70
• Created 12 monthly lead generated marketing strategies for to expand services within Workers Compensation
• Created 1-year term organizational chart and form flow for entire company branches and employee structure
• Streamlined over 1000 monthly requests for On-site interpretation business, legal, and medical , Web globalization, certified document translation, Proofreading, Editing, Certified court interpretation and Catastrophic injury interpretation
• Set up over 400 monthly language requests through ever-changing working environmental issues and backlog of staff
• Boosted income revenue within industry tread lines by 50 by using profitability strategies and tools
• Set up 15-25 daily, language assignment requests for in-person translations, on the phone and documents reviews
• Expanded nationwide territory of coverage and service reach through product execution and brand management
• Created 2 customer service company documents and 3 quality assurance plans for issues with clients
• Created 20 publications for public relations, special events, volunteer recruitment, database administration, communications, advertising, board relations, prospecting, strategic planning and marketing engagements initiatives
• Managed 10 employees and provided appropriate training to staff, ensuring right alignment of skills with target goals
• Headed up all promotional and Business Development Programs for cold-calling, sales and third party coordination
• Structured and held weekly meetings with office staff to discuss company goals and SWOT compliance
• Monitored compliance with program plans and schedules, including milestones and performance and ensuring contractual commitments valuated and updated strategic plans and campaign to meet evolving changes in the company
• Lead the largest non-emergency transportation networks nationwide: Ambulatory Services Sedan, Mini-Vans, SUV's VIP vehicles

Confidential

Senior, Lead Purchasing Procurement Manager, Financial Services Department, Strategic Business Operations Division, Center for Connected Government CCG Federally Funded Research Development Center

Financial, Oversight Performance and Revenue Management

• Fixed asset accounting, business process re-engineering, risk management, value added analysis, SAP, GAAP, financial projections, general ledger, trial balance, financial statements, expense analysis, tax reporting, tax planning, payroll, benefits administration, portfolio management, cross functional team leadership, financial and strategic planning, P L management, auditing, compliance, operating, working capital, budget management, mergers, acquisitions, cash flow management, business valuations, data warehouse reporting, audits and compliance, A/P, A/R, regulatory accounting and bank reconciliations
• Totaling 300 million on average, directed the financial operations for 100s of government division projects
• Actively participated in weekly financial planning, analysis, reporting, program control and audits for Directors
• Developed financial reporting tools, infrastructure, processes, and procedures necessary to evaluate financial performance
• Implemented and enforced business unit and corporate controls--liaison with external DCAA and internal auditors
• Controlled project budgets totaling over 1 Billion within purchasing activities for Division in conjunction with sponsors
• Administratively responsible for project lifecycle tracking, analyses, and forecasts and served as liaison to MITRE corporate departments for travel, purchasing, time reporting, and employee reimbursements for staff of 2000 members
• Oversight of financial aspects: compliance, TM1, Oracle, corporate I-Procurement budgeting, strategic planning progress reporting Direct and indirect program control, budgets, cost proposals and ROMs, audits, contract deliverables and invoices and project set-up
• Excelled in completing detailed assessments and internal audits of historical data for millions of dollars of inventory and allocations which led to the development of new purchasing platforms, aimed at data-driven metrics and analytically-driven measurements for entire departments, while managing over a billion dollars in government funding

Confidential

Business Analysis and ADM Lead, Office Management and Administration

• Honored for Analytics, Digital Marketing, Content Strategy, Writing, Project Management Business retention
• Managed People, Resources Processes--created administrative programs for leadership initiatives
• 6000 meetings scheduled, travel arrangements, security forms, reimbursements, prepared invoices and financial reports
• Head POC for site operations, safety, emergency plans, and orchestration of space planning for 3 centers housing 5000
• Administrative management: reserving facilities, arranging travel of attendees, overseeing catering, coordinating with security, answering telephones distributing mail arranging for office moves processing time sheets preparing documents
• Event Planning: teleconferences, VTCs, ad-hoc coordination of all Corporate Executive Quarterly meetings and dinners
• Human Resource: Reviewed and approved center HRTs , DTE forms, office space usage and badge swipe data for Director
• 50 Employee Expense Vouchers EEVs and bi-weekly local travel vouchers LTVs for Director and Vice President VPs
• Financial Compliance: timecards, travel vouchers, travel reservations, org conflict of interest forms ITAR questions
• Managed NGA SCIF access, SPAR nominations, badge process and mandatory training requirements
• Supported 100s of sponsor meetings, to include: attendee lists, security notifications, check-in, SharePoint site links, MAID display, catering, maintain agenda, contact attendees and presenters

Finance, Accounting, Asset Value and Contracts Administration

• 400 million in contracts, proposal approvals, risk memos, procurement consulting, reporting resource planning executed
• Maintenance of 7 contract monitoring, agenda formulation, meeting and SharePoint and Portal website development
• Primary interface for govt. sponsors, project managers, financial analysis support for a high-visibility, technical-study
• Weekly project management and financial analysis for government initiatives for Senior Leadership Team SLT
• Keen insight ability in reporting--Management Analysis, Statistical Tracking Report, Quarterly Audits, Headquarters Inspection Checkpoint, Records Control, Special Management Studies, Resource Allocation, Manpower Modeling Production Methods
• Oversaw work volume, advised on sales, products, implications through cross-functional pollination of special project
• Dispatched field vendors and staff client assignment s per SLA requirement and contractual agreement
• Contract familiarity--firm fixed price, time materials T M , cost-plus, ID/IQ contracting, commercial, federal, and DOD
• Executed Federal Acquisition Regulations FAR , Cost Accounting Standards CAS , Business Unit Defense, Space and Security, Division Global Services Support and Program Integrated Logistics regulations and compliance risk memos
• Pioneered a framework, knowledge-based system, modernized processes, 40 cost savings, increased functionality by 50 ,
• Standardized 30 years of internal tool metrics--created Data System and Models, Maintenance Programs within government regulatory requirements and Product Support Technical Data for project sponsorships using Bloomberg Platforms
• Served as key point of contact and leader on all matters related to purchasing and subcontracts --Corporate Credit Cards with 60,000 monthly budgets, monitored vendor database, software depository, drafted solid business justifications for sole source procurements, redesigned and developed a streamline procurement system to meet the internal control of objectives

Confidential

• Component, Web and Content Management Systems publishing, editing and modifications of graphics and content
• Developed Strategic, Operational Plans, SEO, Website Development and Component, Content Management Systems
• Workflow Environments and Computer Applications blogs, social media and online enterprise management
• Lead team accountable for managing pilots and launches for multiple projects that are high degree impact in various disciplines and brands globally including the Americas, Europe, Middle East, Africa, and Asia Pacific for online campaigns
• Maintain relationships with senior stakeholders who have accountability for program benefits realization
• Sustained the internal information technology group by administrative support with various entities: System Administration Support, Supported Software Provisioning Visio, Project, Mind Manager , DTM PC Lifecycle Program, Database Development Administration, EVDO, Cell Blackberry Purchase Ordering, Laptop Loaner and Special Event PC/Laptop Deployment, New Hire Orientation coordination, Other Computer Peripherals, Tracking Support for Printers At Sponsor Locations, SBU OUO SharePoint Server Administration, Web Development and Prototyping
• Supported capabilities include various software applications, tools and utilities, development environments, cross-platform computing systems, and operating system environments for center comprising of 2000 technical staff
• Assisted in the full support of development and administration in both the Windows and UNIX operating environments on a variety of platforms, including Windows client and server, Linux and Solaris, as well as wired and wireless networking
• Improved workflow by 30 --streamlined purchasing process, tracking tasks and actively enhanced of the infrastructure
• Coordinated evaluation agreements, work orders, statements of work, security justifications
• Productivity increased by 35 by providing intuitive solutions, recommendations and coordinated efforts within departments within high-quality support to unclassified, sensitive but unclassified, and classified secret levels for laboratories, direct-funded projects and research associated for a full range of hardware capabilities and center projects

Confidential

Logistics Management Sales Support Specialist

• Essential member of sales team that supported U.S. Military Troops with products valued at approximately 133 Million
• 60 weekly negotiated and administered contracts with suppliers, vendors, and other representatives
• Methodically formulated policies and procedures for bid proposals and procurement of goods and services
• Increased productivity by 15 by arbitrating claims, resolving complaints and computerizing manual records
• Surpassed sales goals by 27 by streamlining electronic formats and databases for 6 contracting officers
• 9,000 contractors, supply services, vehicle purchasing, leasing, travel, transportation, personal, property provisions executed
• Leadership Support: Lead team of 24 within Bid and Contracts Administration Division
• 100,000 weekly transactions for Sales Logistics Managers, Regional Auction Directors and Sales Contracting Officers
• Streamlined regional database supply of more than 4 million services and products for commercial suppliers

Confidential

Office Automation Assistant

• Reported to: Brigadier General, Lieutenant Colonels, Wing Commanders, Vice-Commanders, Executive Officers, CEOs, Information Specialists, Superintendents, Officers-in-Charge and Deputy Directors, in additional to indirectly aiding 80 reporting staff, within critical times of warfare to include US Military Operation Enduring Freedom OEF
• Presented critical information to audiences up to 1000 members during time of war mobilizations
• Administrative Operations for 442nd Fighter Wing an Air Force Reserve unit with 4 Divisions, 442nd Operations Group, 442nd Maintenance Group, 442nd Mission Support Group and 442nd Medical Squadron and 2 geographically separated reporting units 710th Medical Squadron and 610th Intelligence Operations Flight located at Offutt Air Force Base, Nebraska
• Key player in successful execution of time-sensitive deployment plans, directives and war preparation for military operations
• Proofread100s of performance and development reviews and attendance reporting logs
• Reviewed correspondence reports submitted for clearance signature for format, typographical accuracy, conformance with procedural instructions, proper assembly, appropriateness of references and required background material
• Scheduled daily missions B-2 Spirit Stealth Bomber , designed to be employed to strike high-value targets
• Reviewed budgets in excess of 47.5 million for the 442nd FW, being the largest tenant unit at Whiteman Air Force Base with total economic impact of 65.1 million on the local community
• Scheduled flights for B-2s to lead the way for America's military response to the terrorist attacks on New York and Washington D.C. in September 2001 B-2 bombers were the first U.S. aircraft to enter Afghanistan airspace in October 2001, paving the way for other coalition aircraft to engage Taliban and Al Queda forces
• Supported staff that set longest record of round-trips from Missouri, logging combat missions in excess of 40 hours
• Logged and tracked flight hours for pilots flying aircraft assigned to Whiteman including the A-10 Thunderbolt II ground-attack fighter the T-38 Talon jet trainer, and the AH-64 Apache attack helicopter
• Directorially supported Global Engagement consisting of duly appointed Commissioned Officers and Enlisted Airmen
• Reviewed weekly periodicals for commander with Public Affairs Office for The Mohawk , official wing publication
• April 2003--supported wing members and aircraft called to arms and deployed to Iraq in support of Operation Iraqi Freedom, flying operations from Tallil Air Base, Iraq and various locations worldwide after 60 years
• Administrative Management of Air Force Reserve Command AFRC entity of Major Command MAJCOM missions
• Supported operations for the Joint-Service Base with Air Force, Army and Navy units U.S. Air Force's 509th Bomb Wing 509 BW , Missouri Air National Guard's 131st Bomb Wing 131 BW , the Air Force Reserve Command's 442nd Fighter Wing 442 FW , the Missouri Army National Guard's 1/135th Aviation Battalion and the U.S. Navy Reserve's Mobile Inshore Undersea Warfare Unit 114

Confidential

• Supported operations for 509th Bomb Wing 509 BW , assigned to 8th Air Force of the Air Force Global Strike Command
• Effectively supported in recruiting, metrics, budgeting, assimilating, and retaining center staff to meet the demands of increasingly growing work programs, research programs, and support functions
• Independently supported 10 Civilian Personnel Officers, Wing Commander, 30 squadron offices and units by assisting base-wide personnel at Headquarters Building for all Air Force facets
• Participant in reviewing 500,000 budgeted, oversight projects with strict headquarters' suspense guidelines
• Strategic associate within public department, focusing on areas of guidance, pay formations, employee affairs, job opportunities, classifications, documentary policies, recruitment and benefit management
• Executive role in discharge of principles of personnel services, assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
• Associate coordinator for outside personnel, customers, clients, base knowledge of HR practices: recruitment selection, training, promotion regulations, compensation comparisons, benefits packages, labor relations, negotiation personnel data

Confidential

• Trained over 30 staff in expert-endorsed Alzheimer's and Dementia CARE training program for network of CARE Givers
• Created extensive cross-engagement training for 30 staff and speared headed scheduled activities for social interaction
• Built 10 new relationships with local referral providers and introduced services to potential leads who became clients
• Leading advocator-- Reorganized internal operations, resulting in cost savings of 10,000
• Representative Coordination--Managed successful restructured transition from franchise operation to corporate branch
• Medical Care --Negotiated contracts for services and implemented marketing programs, resulting in 20 increase in sales
• Independently supported Residential Healthcare Manager, assisting in the daily maintenance and operation of a 12-room, Level 1 health and assisted-living facility for the elderly mentally disabled
• Streamlined an annual budget of approximately 1 Million for various departments and division within the facility
• Coordination of aspects of medical procedure scheduling for specific modalities in accordance with hospital
• Managed all day-to-day operations, established the tactical direction, vision and mission of the organizations
• Caregiver, Personal Assistant and Home Health Care Executive Millionaires and their families
• Set up weekly community activities with policy makers, trade associations, industry partners and nonprofit groups
• Completed risk management and systems of control for full scale taxing, credit cards payments and year-end audits
• Completed extensive Business Operations for Senior CARE: Changing Aging through Research and Education Programs

Confidential

Flexible Staffing

• Administered human resources plans, procedures for company personnel for development and implementation of policies
• Prepared employee handbook, policy procedures manuals, compensation program and performance evaluation programs
• Benefits administration: created claims resolution and change reporting for employees
• Re-engineered affirmative action, EEO report, log conduct, new employee orientation and career-path programs
• Wrote advertisements and participated in employee relations counseling, outplacement counseling, and exit interviewing
• Reviewed 100s of Human Resource Information System HRIS employee records for client job placement requests
• Weekly participant in staff meetings and seminars to maintain company goals and agenda
• Assisted in evaluation of employee reports and monthly, revenue budget charts
• Created checklist policy procedures for department and service directive