SUMMARY

• Business Analyst/Project Manager/Consultant wif 12 years of experience in Telecom, Retail, Railroads, Banking & Insurance domain. Worked Confidential various locations across the globe - USA, Europe, Asia
• Excel in communicating wif business owners, sponsors, stakeholders, clients, and vendors to provide accurate reporting and information regarding ongoing project initiatives
• Superior coordination of cross functional teams & agency communications regarding work activities to ensure mutual understanding of cross functional and technical objectives, planning, and coordination of technical tasks
• Capable of understanding technical and business requirements and managing the input from a diverse group of users, peers and managers
• Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and recommendations to technical, non-technical, and Leadership audiences
• Advanced noledge of project management methodology and principles.
• Outstanding understanding of business process and business rules for a Portfolio.
• Expert noledge of computer or network systems hardware, and software theory, emerging practices / concepts, and technology relevant to organizational / portfolio vision.
• Sound business related skills including excellent issue resolution, team building, judgment, decision making and excellent project management, interpersonal, facilitation, presentation, oral and written communication skills
• Agile Scrum Master, Six Sigma green belt certified, ITIL V3, ITIL Service Transition Certified.
• Logical thinker wif strong analytical and problem-solving skills
• Process oriented wif experience developing and implementing operational process
• Process design experience in static tools like Visio as well as in various dynamic BPMS tools. (ARIS, Casewise, Pega etc.)
• Knowledge on Standards such as BPMN, eTOM, SID, TAM, ITIL, CBAP, PMP, BABOK,BIZBOK
• Ideated, written & presented White-Paper, Concepts, POC Confidential various International Conferences like TM -Forum in US & Europe.
• Well versed wif Agile Fundamentals & tools also contributing Dev-ops Capability Building in team
• Exposure to interact wif customers in multiple geographies e.g. US, UK, France, Canada, Japan

TECHNICAL SKILLS

Project & Portfolio Management (PPM): HP’s PPM, Oracle PPM, Confidential &T’s PMATT

Body of Knowledge: BIZBOK, BABOK, PMBOK

Agile Project Management Tools, ADLC: CA-RALLY, STORM, JIRA

Test Management: HPQC, Bridge- Clarify

Project Management & Enterprise Content Management (ECM): HP-PPM, MS Project, MS-SharePoint, Panviva’s Support Point, IBM FileNet P8 ECM tool.

CRM: One Siebel, Sales Force, Amdocs’s Clarify

Languages: C, C++, VHDL, VBA, SQL

Desktop software: MS Excel, MS Access, MS Word, MS PowerPoint

PROFESSIONAL EXPERIENCE

Project Manager/ Integration Manager/BA

Confidential - Charlotte, NC

Responsibilities:

• Implementing Digital Payment Utility API & Widget service for Confidential (American Insurance Group) end users following PCI standards i.e. Credit Card Industry/Financial Security Standards.
• Worked as a Scrum Master for Agile based SDLC development
• Facilitate scrum meetings (Standups, Retrospectives, Release, Sprint Planning)
• Worked as Product Owner Delegate/BA to analyze & refine requirements & add stories & tasks in JIRA
• Work wif Chase Bank team & Confidential backend team to understand Integration Requirements & create High Level Design document.
• Assign & update Stories & tasks in JIRA- Track team velocity to estimate team capacity & future Release/Sprint planning
• Implement and analyze complex systems, which includes planning, development, testing, and deployment processes for various departments.
• Provide status updates to business unit users.
• Manage Testing team by review & provide sign off on test strategy, test Scenario & test cases.
• Analyze data to forecast specific business results and create solutions which increase efficiency.
• Devise or modify procedures to solve problems, considering computer equipment capacity and limitations.
• Troubleshoot problems, manage risks, and schedule deadlines for technical deliveries.
• Consult wif users to identify current operating procedures and clarify program objectives.

Business Architect

Confidential - Topeka, KS

Responsibilities:

• Conduct Workshops to gather process information from various stakeholder from BNSF Railway’s Compensation System team eRailSafe Certified- well versed in Railroad domain which halped in performing analysis of Railway processes in Workforce, crew-planning, LR-compensation system areas.
• Develop As-IS Process models in ARIS
• Define Capabilities, Business Functions, Sub functions and mapping to the processes
• Creating Business Discovery Map(BDM), Value Stream Map (VSM), Business Process Model (BPMN), Process Mapping Model (PMM) & Task Mapping Model(TMM)
• Creating As-Is model & To-Be model in ARIS & doing Gap Analysis & process reengineering
• Defined the Architecture Viewpoints, metamodels & modeling standard for BNSF using TOGAF, BPMN, BIZBOK & ARCHIMATE standards
• Analyze impact of proposed solutions across the business to develop Epic, Feature, Story details
• Utilize multiple approaches to facilitate Discovery: Modeling, Lean, Agile, Design Thinking, etc.
• Focus on the elements required to manage all aspects of business requirements through logical and physical design.
• Key interests include: business architecture and strategy, application architecture, design patterns, etc.
• Negotiate to define approaches and goals
• Communicate committed stories for the upcoming sprint to backlog owners and stakeholders.
• Creating reports for process KPIs, & other project related reports in Tableau & shared wif Stakeholders via SharePoint
• Develop working relationships wif business and technical members of the team
• Worked wif Enterprise Architects, Solution Architects, Product Owners, Product Managers, Scrum Masters on daily basis
• Facilitate impediment resolution in a timely, cost effective manner.
• Track and produce key metrics (e.g., burn-down, burn-up charts)

Sr. Business Analyst cum Project Manager

Confidential - Branchburg, NJ

Responsibilities:

• Advise on Virtualization and Orchestration Architecture
• Discovery -Identify Scope of the Virtualizing PCRF/DRA categorize and map systems, processes, organizations/operations, people/skills impact
• Gap Analysis and Recommendations for IMO and FMO
• Assist in presentation materials and research
• Plan- Conduct planning meetings to assess and identify wat each silo is doing and consolidate efforts and prioritize deliverables and timelines
• Capture business requirements & processes in discussion wif stakeholders
• Create High Level Business Requirement document (BRD)
• Present the High-level requirements to business and developers
• Perform & Coordinated UAT
• Training to business users & stakeholders
• Create User Guide, Methods of Procedure.
• Hands on noledge of ITIL Processes, eTOM processes

Sr. Business Analyst

Confidential - Dallas, TX

Responsibilities:

• Perform gap analysis. Performs product assurance testing and report results to QA Management personnel.
• Conduct audits to ensure adherence to established procedures. Identify corrective/preventive action and track non-compliance issues to closure.
• Consult wif senior level personnel/management, communicate value-proposition, and obtain buy-in.
• Attend meetings to address quality assurance issues and concerns.
• Contributes to the development of departmental policies and procedures.
• Creates and design new business processes.
• Involve & support UAT (User Acceptance Testing)
• Participates in business and systems requirements definition.
• Create and design training curriculum

Project Manager/Consultant

Confidential, New York

Responsibilities:

• Worked as a Scrum Master for Agile based SDLC development
• Facilitate scrum meetings (Standups, Retrospectives and Sprint Planning)
• Expert in WCM concepts, Content & Template design, Security.
• Implement and analyze complex systems, which includes planning, development, testing, and deployment processes for various departments.
• Provide status updates to business unit users.
• Analyze data to forecast specific business results and create solutions which increase efficiency.
• Devise or modify procedures to solve problems, considering computer equipment capacity and limitations.
• Troubleshoot problems, manage risks, and schedule deadlines for technical deliveries.
• Consult wif users to identify current operating procedures and clarify program objectives.
• Write documentation to describe program development, logic, coding, and corrections.
• Write manual for users to describe installation and operating procedures.
• Expertise in multi-site and multi-channel delivery, personalization/targeting, content aggregation & syndication
• Negotiated wif vendors for Software Licensing & hardware procurement.
• Create Ad-hoc reports using Excel VBA & MS Access
• Develops and maintains IOT vendor relationships
• Training material development and documentation
• Manage backlog, resolution of impediments faced by the team
• Reporting to senior management/stakeholders

Business Solutions Manager

Confidential, Dallas-TX

Responsibilities:

• Coordinating different project managers to ensure project team meets the target dates to complete the artifacts as part of ITUP track.
• Worked as an Artifact owner to get approvals from client and certify the project documents Confidential each milestone in PRISM.
• Managed Enterprise Content in FileNet -P8. And its requirement management to customize the build.
• Worked as Product Owner Delegate (POD) in writing Scrum User Stories
• Requirement documentation and traceability managed through IBM Rational Requisite pro.
• Involved wif project audit team to make sure project documents are process compliant and audit successful.
• Participated in Scrum teams, system analysis, User story creation, task estimation, tracking and status updates using Rally for agile life cycles.
• Managed business operations across the enterprise; mapping current state against future state processes
• Identifying value gaps and opportunities for process enhancements or efficiencies
• Assisted in QA testing, created test cases and executed them manually using Quality Center.
• Responsible for linking the requirements and test cases in QC wif the process called QC-Req pro Integration.
• Providing the Testing summary, Defect status reports Confidential the end of testing life cycle for each project using Common Platform& Technology Services (CTSM) tool.
• Coordinated project releases.
• Design Process for Software Licensing procurement wif vendors
• Generating weekly project status reports for higher managers.
• Provides end to end process support, including Ordering & Design, Test & Turn-up, Order Readiness & Maintenance, Time-to-Market, Custom, and Billing Solutions for Layers 1,2,3 for domestic and Most of World (MoW) Sales, Service Delivery (Ordering & Provisioning) Service Assurance & Billing groups.
• Analyze, define, and document requirements for data, workflow and business processes
• Document the program and project deliverables as assigned
• Develop and deliver training materials for changed business processes and IT applications
• Provide noledge transfer to operations, Train the trainers
• Used Casewise (BPMN) tool for Business Process Design & Modeling
• Analyze and estimate feasibility and compatibility wif other programs and projects
• Provide coordination and leadership for other project team members as needed
• Consult wif clients to prototype, refine, test, and debug applications and processes to meet needs
• Provide quality control for program and project deliverables, Used Quality Center to log, track, report, and resolve defects.

Business Analyst / Service Design Architect

Confidential

Responsibilities:

• Run requirements workshops wif customer and technical SME"s to collect and refine requirement
• Responsible for creating Business Use Case/ Business Scenarios and getting them developed through appropriate liaising wif Components, Delivery Leads, Architects and various other Operational and Customer Service representatives.
• Implemented BMC Remedy for end to end ITSM implementation
• The generation of test cases from the Technical Specifications
• Review of Technical Specifications and Test Cases wif the customer
• Provide noledge transfer to operations, Train the trainers
• Provide limited support for new processes during implementation/Soft launch
• Managed business operations across the enterprise; mapping current state against future state processes
• Identifying value gaps and opportunities for process enhancements or efficiencies
• Analyze and estimate feasibility and compatibility wif other programs and projects
• Provide coordination and leadership for other project team members as needed
• Consult wif clients to prototype, refine, test, and debug applications and processes to meet needs
• Provide quality control for program and project deliverables, Used Quality Center to log, track, report, and resolve defects. to queries and issues resulting from the design or test cases from developers or testers
• Worked towards E2E delivery i.e. (requirement capturing, process design in ARIS, Implementation, test & trial, launch) of new Sales Quoting tool(SQE) & interfacing wif other systems such
• Worked as Chief Security coordinator of the Project considering Project’s Business Continuity Planning (BCP) & Disaster Recovery(DR)

Business Analyst /ITIL Incident Manager

Confidential

Responsibilities:

• Responsible for the hands-on execution of ITIL aligned Incident Management processes as a part of a specialist Service Management team.
• Oversee project plans, and design complex interface flows and make recommendations in order to improve and support clients' business activities.
• Strong experience in ITSM tools & ITIL covering Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and the processes in each of these five lifecycle phases
• Work wif Development and QA team on the requirements and Client needs. Provide time estimates for project related tasks
• Used ARIS/IBPM BPM(BPMN) tool for Business Process Design & Modeling
• Utilized Service Management/Enterprise Performance Monitoring tools to manage Network & service. development of ITIL processes and procedures, staffing optimization
• Consult wif clients to prototype, refine, test, and debug applications and processes to meet needs
• Provide quality control for program and project deliverables, Used Quality Center to log, track, report, and resolve defects.
• Pro-active awareness and response to all incidents and a mindset of continuous improvement. Coordinating wif ASG team for incident resolution.
• Pro-active involvement wif BTO (Operation teams) on Problem Management
• Performing root cause analysis (RCA) on application specific faults and, where appropriate (e.g. several incidents thought to be related) raising a Problem record to thoroughly investigate and devise a long-term fix.

Business Analyst

Confidential

Responsibilities:

• Experience in defining and implementing technology solutions for UK’s major financial institution
• Analyze Root Causes for L2C and T2R process for various RFT initiatives which accelerates ‘Time-to-Market’, resulting in faster rollout of new services and features
• Create metrics for the improvement of Right First Time (RFT) and Cycle time (CT) leading to improvement in CE
• Reconcile data across sources
• Designing the business logic and report design to produce the daily performance reports for the Service assurance of various products which are required but not available by Business intelligence/data warehouse(OBI) tool on time

Business/Data Analyst

Confidential

Responsibilities:

• Capturing data from Confidential ’s platform & Salesforce (cloud based CRM software) - Asses and analyzed data and produced meaningful reports to assist Sales & marketing teams.
• CRM Marketing
• Coordinate data capture, data analysis, and reporting to allow for on-going program measurement and optimization
• Using advanced Excel techniques (Macros, Pivots, and Pareto Charts) to automate the Data processing.
• Crunch raw data for the business, working extensively over Excel and Access to and create meaningful reports.
• Productivity Analysis for the various processes.
• Preparing Ad-hoc Reports & dashboards using Excel VBA
• Provide noledge transfer to operations, Train the trainers
• Provide limited support for new processes during implementation/Soft launch
• Analyze and estimate feasibility and compatibility wif other programs and projects
• Provide coordination and leadership for other project team members as needed
• Consult wif clients to prototype, refine, test, and debug applications and processes to meet needs
• Provide quality control for program and project deliverables, Used Quality Center to log, track, report, and resolve defects.