OBJECTIVE:

SUMMARY:

• Quickly adapt and comfortable working in a fast - paced multi-tasking environment.
• Use of analysis to drive performance, action, and results.
• Strong oral and written communication skills.
• Professional, energetic, self-motivated, able to motivate others, and positive attitude.

PROFILE KNOWLEDGE:

Microsoft® Word, Excel, PPT, Project, Visio, & Microsoft® 360

GoToMeeting, Skype Meetings, CiscoWebex, & Teleconferencing

Concur

Variety MS OS Windows Server 2010 >

Integration Services

Adobe

Smart Office (SO)

CRM System

Salesforce

Internal Info Distribution Systems:

AV (Audio/Visual)

Outlook> Mail, Calendar, Scheduling, RulesPeople, & Tasks

SAP > Logistics > MM (Materials Management) & Logistics > Project System

Oracle PeopleSoft 8.9 (workforce administration & job info)

MS Platform Administration Tools

& HTML, XHTML, CSS

Microsoft® Access, ACT& AMCAT

(Call Center System)

Calyx & Encompass (Financial Institutions Loan Application Software)

MyTime (App & Kiosks-time/shift schedules)

NVA, CICS, IDMS, DB2, VSAM

ADP via Intranet (payroll data & reporting)

Guardian Proposal System (financial insurance illustration software)

SharePoint 2010

(team libs/lists, etc.)

Programming Agents Licensed (PAL) (mainframe transactional processing system)

Insurance Management System (IMS), iPipeline, & e-Apps

Workday (HR Program)

SureApp > SuranceBay

(Insurance Brokerage)

The Living Balance Sheet™ Software (financial design tools)

SABA-(Learning Portal)

Lenals (security badge scans/reporting/lookups)

Innovative Underwriters Solutions

JOB PROFILE:

Confidential

Responsibilities:

• Supervise National & International Team Members: scheduling and task assignments based on business needs.
• Cash control at site locations (tills & safe); oversee & troubleshoot POS terminal transactions, & generate till reports.
• Human capital management (process skills, coaching, and performance reviews); inventory and business management.

Confidential

Responsibilities:

• review, analyze, improve, and protect individuals, families, and businesses overall financial plans and employee benefit goals, respectively; collaborative efforts with colleagues and specialists.
• Business Administration, Complex Scheduling, Customer Relationship Management, & Data and Information Management.

Confidential

Responsibilities:

• Onboarding logistics, reporting, and non-cash incentive plans > Complex Scheduling, Data, & Information Management. pen area reviews (facility equip. functional, lights, etc.), site safety.
• Created & implemented Employee Performance Improvement Plans.
• Performance Learning & Operation of Web-based & Networked Process Modules.
• Supply Chain Management > Expert Level Inbound PS (Problem Solver)
• Resolve logical and physical shipment dispositioning and user process transaction issues.
• Experienced with fixed, robotic KIVA, and mobile stations (multiple Microsoft Windows Operating System Environments) with web based and networked process modules, mobile handheld computer devices and peripheral devices.

Confidential

Sales Executive

Responsibilities:

• Four bonuses for exceeding weekly and monthly baselines.
• Negotiated & closed three-year contract sales increasing customer equity $838, 875.
• Complex Scheduling, Customer Relationship Management, & Data and Information Management.

Senior Loan Consultant

Confidential

Responsibilities:

• Generated Tri-Merge (Experian, Equifax, & TransUnion) credit rpts. for loan apps; ordered, reviewed, and integrated property appraisals. Complex Scheduling, Customer Relationship Management, & Data and Information Management.
• Originated and helped those seeking loans choose best product, complete application process, and close. Small commercial and consumers - 16 state coverage.
• Confidential Call Center Operations and Complex Scheduling, Customer Relationship Management, & Data and Information Management.

Coordinator: Sales, Vendor Relations, Web Developer & Web Promoter

Confidential

Responsibilities:

• Web site creation, hosting, operational servicing, B2B, and B2C e-Commerce. Primarily e-ERP, e-CRM, e-SCM.
• Finance: Credit card processing transactions & reporting for business partners (BP’s) nationally per contractual agreements. Order Fulfillment > BP with vendors/clients > avg. 25 sites per week.
• Analysis: Quantitative Business Metrics > KPIs: Order Fulfillment Cycle Time (OFCT), Deliveries in Full on Time (DIFOT), Days Sales Outstanding (DSO)
• Complex Scheduling, Customer Relationship Management, & Data and Information Management.

Project Documentation Coordinator

Confidential

Responsibilities:

• Coordinated project documentation to create SOP internal document library and digital repository necessitated for patent pending prototypes and FDA review.
• Close collaboration with executive management and scientists; specifically for end document product verification processes/operations of minimally invasive non-surgical prototypes utilizing sound waves/frequencies.
• Creation of linked data and multi-media presentations for biotech developmental drug delivery devices (e.g., patches etc.) and treatment products for burn victims.

Project Coordinator

Confidential

Responsibilities:

• Collaborated with this clinical trial service company’s senior management and Cincinnati home office team from start to finish for successful clinical trial.
• Data and Information Management: Obtained, recorded, and maintained vital statistics, backup, and lockdown database mission critical raw trail data, analyzed data (quantitative expression).

Unit Coordinator

Confidential

Responsibilities:

• Data and Information Management, complex schedule maintenance/management.
• Collaboratively created proprietary pharmaceutical sales training manuals for three national sales forces, and international trainings held abroad (e.g., Europe, Asia).