SUMMARY

• Senior - level Business Analyst with 12+ years' experience across Retail Travel, Health Care, Lability Insurance, Airline, Document Management Systems, Banking and few other industries
• Passion to lead & perform in an unstructured work environment across cross-functional teams to start delivering quality results in record timeframe resulting in outstanding customer satisfaction
• Expertise in soliciting functional requirements from Subject Matter Experts and translating them for the technical team while managing expectations & providing project leadership
• Analyze and document functionality gaps based on As-Is & To-Be model and provide recommendations for optimal functionality implementation
• Proficient in Agile/Scrum & Waterfall Method for gathering requirements and facilitating user stories workshop.
• Document User Stories and facilitated Story Point discussions to analyze the level of effort on project specification.
• Analyze the Iteration Burn Down charts, review defects and keep the project time line in check
• Experience in using test management tool, Quality Center to manage test plan, test cases, and tracking the defects till their closer and track progress.
• Experience defining test strategies, scenarios, coverage, scripting and documentation and writing test cases
• Emphasis on requirements gathering through research, formal-informal sessions, Joint Requirements Planning (JRP) and Joint application design (JAD) sessions with SME’s, Teams, Stakeholders and end users.
• Coordinate with global teams and facilitate communication across multiple groups in multiple time zones.
• Expert in Training "Train the Trainer" and End Users Training and wrote Training Manuals
• Develop presentations and presenting analysis

TECHNICAL SKILLS

Programming Languages: SQL, VB Script, HTML

Testing Tools: HP Quality Center, Test Director, QTP, Load Runner, SOAP UI, ALM 11.5,Atlasssian’s JIRA/Confluence, Rational Tools (Test Manager, Requisite Pro, Clear Quest)

Databases: Oracle 11g, SQL Server 2005, MS.SQL Sever, MS Access

Tools: Toad, SQL Developer, Microsoft Office, MS Excel (Excel usage with Pivot tables, MS Dynamics CRM), SharePoint

Operating Systems: Windows 2013, XP Professional, Linux

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Advise the new enhancements that could lead to Revenue generation, ways to increase revenue.
• Track Projects Scope volatility, report to and engage cross organization leaders to improve the current process.
• Completely responsible and complete ownership of individual work from start to sign off. Provide analytical support to the team with particular emphasis on performance reporting
• Develop models for evaluating the growth and potential of each opportunity, utilizing sound financial and investment practices
• Responsible for setting an agenda, preparing presentation material, facilitating discussions including standing up and leading the meeting.
• Help determine highest priority requirements for the team and manage change to those priorities/requirements
• Work with IT (Business Technology solution) leads to collect, update Requirements across multiple systems & projects.
• Create Training Material for the End Users for their references.

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for collecting requirements from the customer, documenting them clearly, gaining agreements and signoff from all stakeholders, communicating them to the consulting team and monitoring activities for scope creep.
• Recommend improvements to the requirements gathering process and optimize to reduce rework & increase alignment with the business.
• Create Mockups and Demo’s for SME’s visual understanding.
• Interview customers to understand their business needs. Define technical and business requirements that match the customer’s needs and the Statement of Work (SOW)
• Identify any requirements requested by the customer that are beyond the SOW.
• Prepare BRD and for the Sign Off and start Technical Review’s
• Created a BRD for efficient process and extensive work flows (Visio) for client’s automation process.

Confidential

Senior Business Analyst

Responsibilities:

• Worked on Confidential project for Flight Crew Planning, documented business requirements, got sign-off from the business & legal and negotiated with Union to get their approval & sign-off
• Focused on the functionality of the new software and make sure the output meets the business requirements
• Created new functionalities in their current System FOS- Flight Operations Systems to match US Airways systems, TTS (Trip Trade System), ETB (Electronic Trade System).
• Created new BRD’s with the SME’s to make sure all the requirements are captured correctly and the data flow from one system to the other system will be done in systematic way.

Confidential

Senior Business Analyst

Responsibilities:

• Developed reports in BI and BO. Combined various reports so the end users can slice and dice per their business needs.
• Worked with Report Governance to organize, filter and sort the report requests from the Business like Inventory, Replenishment, and Allocation and Top Brands Reporting tracks.
• Worked on iteration kick-off sessions, conducted daily scrums, managed team escalations, managed daily priorities for both development and production issues and reported to leadership with regular updates for SCRUM team.
• Elicited requirements by communicating with users and stakeholders, documenting scope definition, functional specifications.
• Responsible for mitigating the risks and facilitate communication between onshore/offshore.
• Used web-based Agile project management tool Confluence/JIRA to keep track of user stories and their progress electronically.
• Worked collaboratively with clients and stakeholders - both external and internal to client, to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.

Confidential

Technical Design Business Analyst /PM

Responsibilities:

• Facilitated consumption of user stories for Agile Team, which included both on - site and off shore developers and QA resources, for Web-based solutions from iteration kick-off, user story acceptance and ultimately through final release into production environment.
• Responsible for creating a product vision statement and a product road map, wrote user stories and test cases for Validations and Traceability.
• Wrote User Stories, Use Cases and document work flow with the help of MS Visio.
• Employed a partially overlapping schedule between the onshore and offshore teams to improve productivity.
• Worked on the Insurance Billing system and create/Modify the Billing Notices.
• Performed various project tasks and ensured progress of those projects using MS Project.
• Used HP Exstream Dialogue to design, modify, and correct billing documents and related reports.
• Conducted billing production changes and implementations in SQL Server and HP Exstream through documented procedure Worked on the Life Insurance Billing Notices, Correspondence, Marketing Pieces and Publication communications.
• Performed various project tasks and ensured progress of those projects using MS Project.
• Used HP Exstream Designed center with few different tools to design and send documents.

Confidential

Business Analyst

Responsibilities:

• Responsible for managing releases for new enhancements to existing application and new applications for new state releases for Auto Insurance- Medical Liability /PIP
• Responsible for gathering and documenting requirements as per business request for creating enhancements, Patch/Code updates or new codes.
• Responsible for all steps of project cycle from Planning the project, scope of the project, Elicit /analyze/ communication for requirements, Part of Design team, Writing Test scenarios for validation, Implementation solution and conduct UAT and help with Install.
• Prioritized and negotiated scope for release management.
• Mentored team members by providing compendious formal walkthroughs and documentation to expedite learning process and help manage ramp up time efficiently.
• Involved in training of end users and documenting training manuals.

Confidential

Responsibilities:

• Performed roles of lead architect, enterprise architect in large transformation programs for Insurance companies
• Lead IT systems teams in translating business requirements into technical solutions which are in line with the enterprise and business architecture.
• Performed administration of CRM including configuration, workflows, custom objects, and related lists, making sure business work flow was sufficiently replicated.
• Designed Property and Casualty for Auto and Home Insurance Billing and User Portal.
• Organized, participated, and conducted application walk-through, and other internal presentations.
• Participated in small team design sessions, contributed to the overall design, Mockups, Demo’s and Flow charts to show the project progress and details.
• Interfaced with developers to resolve any technical issues.
• Created defects and tracked them until they were fixed and closed.

Confidential

Business Analyst

Responsibilities:

• Responsible for validating development and operational support cycles.
• Provided support to developers with requirement classification, Sabre expertise and testing during Agile/Scrum iterations.
• Responsible for their Merger airlines’ frequent flier program to align with their current system.
• Collected Requirement’s and documented them in different release cycles to cover all aspects of the systems.
• Motivated team to consistently produce high quality results.
• Ability to work in a dynamic environment where priorities can often change.
• Adept at developing technical solutions for complex business problems, and capacity to quickly acquire knowledge of system capabilities and limitations.
• Excellent observation skills with proven ability to think critically and analyze complex systems.
• Proficient in driving technical discussions with end users.

Confidential

Senior Business Analyst

Responsibilities:

• Generating, decomposing, and managing requirements for developers and quality assurance personnel.
• Validating product at the sub-component level, examples include XML interface, database validation
• Improving systems by studying current practices, designing modifications etc.
• Supporting distributed systems that may have database, message queue or other technological dependencies.
• Documenting and delivering technical artifacts including flow and sequence diagrams, UML models
• Facilitating business units in defining project goals and scope
• Leading information gathering and analysis efforts on projects
• Collaborating with cross functional team for timely project implementation
• Determining operational objectives by analyzing business functions, gathering technical information, evaluating output requirements and recommending controls by identifying problems