Sr. Business Process & Systems Analyst Resume San Antonio, TX - Hire IT People

SUMMARY:

Successful, proven certified six sigma green belt, engineer/manager focused on quality, continuous improvement & driving change on behalf of the customer. My goal is to leverage my skills and knowledge to improve your bottom line and support ongoing innovation.

CORE COMPETENCIES:

Leadership / Management / Project Management / Lean Six Sigma / Bilingual (English/Spanish)
Increased EBITDA through accelerating the opening of new stores by 2 - 4 weeks by leading a cross-functional team (requested & sponsored by President & Chief Merchandising Officer) in streamlining the process.
Retained key clients through reducing customer complaints by 55% by leading a cross functional project team in implementing improvements throughout front end pharmacy operations.
Results exceeded senior leadership stretch goal.
Eliminated manufacturing disruptions through reducing engineering change order processing time by 25% (from days to hours) by co-leading Kaizen event in reengineering the process & implementing related improvements.
Decreased inventory carrying costs associated with nonconforming inventory by 75% & cycle times from months to days by leading a cross functional team in streamlining the process & system.
Improved the feedback loop, freed up space & repurposed it to productive use.
Improved supplier pricing through reducing their cost of poor quality by $150K-$200K by establishing & mentoring continuous improvement programs at supplier sites, reducing commodity costs & improving service & delivery.
Engage leadership to obtain buy-in & support
Break down complex problems into resolvable components, identifying true root cause(s), harnessing right tools & analytics
Quantify & assess the impact
Identify solution set
Develop project plans (including resource requirements, schedules, milestones & metrics)
Execute project plans to completion (providing status updates to stakeholders)
Assess & measure impact / confirm effectiveness

CORE SKILLS & TOOLS:

Lean Six Sigma / Quality: Metrics (create & leverage), DMAIC, SIPOC, Ishikawa / 5 why’s, process flow, process mapping, value stream mapping, poka-yoke, Kaizen, 5S, 8D, FMEA, SPC, DOE, statistical analysis, data analysis, correlations, process control plans, process validation (IQ, OQ, PQ), GR&R, MSA, sampling plans (AQL), product reliability testing, failure analysis, supplier corrective action requests, supplier audits, first article inspections, inspection plans

Project Management: Waterfall & Agile, AIM

Regulations & Standards: FDA 21CFR 820, DMR, DHR, CAPA, HIPAA, ISO 9001 / 9002 / 13485 , QS9000 (APQP, PSW, PPAP, etc.), ASTM, SAE, IPC A 610

Quality Roles: Quality Engineering, Supplier Quality Engineering, Quality Management, Quality System & Process Auditing

Second Language: Spanish

PROFESSIONAL WORK EXPERIENCE:

Confidential, San Antonio, TX

Sr. Business Process & Systems Analyst

Responsibilities:

Led, coordinated & executed continuous improvement initiatives & projects, to reduce cost, improve outcomes & increase efficiency throughout entire enterprise (including store operations, construction, services, merchandising, etc.).

Confidential, San Antonio, TX

Quality Manager

Responsibilities:

Led Customer Care, Mail Pharmacy & Operations Reliability quality teams to identify & lead improvement projects addressing key enterprise quality opportunities in reducing cost, improve customer experience, & support business objectives.

Confidential, San Antonio, TX

Quality Manager

Responsibilities:

Led quality team covering incoming & product inspection, MRB, & supplier quality (involving PCBAs, cable harnesses, batteries, plastics, metal fabrication / machined parts, soft goods, labeling) to identify & lead quality opportunities to reduce cost, ensure regulatory compliance, & improve internal quality performance.
Collaborated closely with contract manufacturers. Supported FDA inspections & led ISO audits.

Confidential, Austin, TX

Regional Supplier Quality Engineer

Responsibilities:

Collaborated with & mentored motherboard (PCBA) suppliers in continuously evolving their quality systems & manufacturing processes to reduce cost, & improve quality performance, service & delivery.
Conducted ISO-based process & quality system audits, leveraging findings to improve quality.

Confidential, Seguin, TX

Process / Quality Engineer

Responsibilities:

Collaborated with operations & engineering in continuously improving manufacturing process, product quality & reliability performance of electronic printed circuit board assemblies (PCBAs), plastic housings & metal castings on behalf of the customer. Supported QS9000 audits.

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Sr. Business Process & Systems Analyst Resume

San Antonio, TX

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