SUMMARY

• Over 8 years of strong Business Analysis, Project Management & Scrum Master experience in Finance, Banking, Retail & Healthcare business processes.
• Highly skilled in eliciting user requirements and translating them into data, functional, and usability requirements.
• Demonstrated ability to work enthusiastically in different phases of Software Development Life Cycle (SDLC) using Rational Unified Process (RUP), Agile (SCRUM) and Waterfall methodologies.
• Experienced in writing business requirements document (BRD), functional requirements document (FRD), request for proposals (RFP),statementofwork(SOW) and proposed changes for process improvement using Rational Requisite Pro.
• Responsible to create & calculate cost estimation where all the estimated cost has been calculated including the variance, buy/ build analysis, ROI.
• Complete understanding & experience on using lean Six Sigma methodologies to execute the project
• Provide process improvement expertise to overhaul the project approval process usingSix - Sigma techniques
• Managed and coordinated the execution of complex multidimensional projects from conception to deployment by using PMBOK, Agile/Scrum andSixSigma methodologies.
• Practiced Lean Six Sigma DMAIC Strategy to deploy the project Successfully
• Excellent skills in performing Gap Analysis, Feasibility Analysis andBABOK(Business Analysis book of knowledge), Strengths, Weakness, Opportunities, Threats (SWOT) Analysis to check the compatibility of the existing system infrastructure and server technology with new Business Requirements.
• Managefinancialplanning, forecasting, and reporting for fixed people and overhead expenses including analytical support for the human resource team
• Planning for and helping facilitate Rapid Process Improvement (RPI) events for different areas of operations.
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming sessions, identify Functional, Non-Functional, and Business Rules, and then subsequently model them.
• Coordinated Sprints from Iteration Planning through daily Scrum and Iteration Reviews and Retrospectives.
• Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis.
• Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, Object Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.
• Created RTM (Requirement Traceability Matrix) from the User Cards (User Stories and sub tasks) from JIRA.
• Creating Work Breakdown Structures (WBS), Project Schedules and Project Timelines.
• Skilled in writing SQL Queries to extract data from databases
• Strong working knowledge on MS Office Suite (Word, Excel, PowerPoint, Access, SharePoint, Visio, Project, Access)
• Highly efficient Data Analysis and data mapping skills and documenting the business needs
• Created Test-Cases and Test-Plans, hands-on experience of different QA Testing Methods including Functional Testing, System Testing, GUI Testing, Black Box Testing, UAT, and Automated Test Scripts.

TECHNICAL SKILLS

Data Bases & Tools: MS SQL Server, MS Access, TOAD, Oracle 9i, Oracle 10g

Languages: SQL, VB Scripting, UML

Software: IBM Lotus Notes, MS PowerPoint, MS Project, MS Visio, MS FrontPage, MS SharePoint, JIRA, HP ALM, Atlassian Confluence, Infor 8.3, 11.0 & 11.3, Mind Manager, Aris Express, Microsoft 365 suite( Word, Excel, Project, Sharepoint)

Quality Management: Quick Test Professional, Bugzilla, Load Runner, JIRA, ALM, Service Now

Methodologies: Waterfall, Agile, RUP

Operating System: Windows XP,Vista,7,8 & 10, Mac, Unix

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Sr. Business Process Analyst

Responsibilities:

• Gathered the Global Supply Chain & Material Maintenance requirements for the Infor EAM(AIM) application.
• Prepared business requirements specifications and functional system specifications for usability enhancements, alert workflow.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application
• Documented the “AS-IS” Business Workflows adhering to UML standards. Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD)
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Interfaced with team leaders, identify and analyze the given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation.
• Worked extensively with Microsoft Excel (Macros, VLOOKUPS, and Pivot Tables). Proficient Microsoft Word, Power Point, Access and
• Played a key role in the daily scrum call, representing business logic behind the technology conversion with added business functionalities.
• Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
• Created the GAP Analysis document by understanding the AS-IS scenario from current RMS (Rig Management System) and TO BE Infor EAM (AIM) application.
• Understood the detail level of the each Business Processes for the Global Supply Chain and Maintenance and created the Business Process flow.
• Created Test Scripts & Test Scenario in Microsoft TFS based on each Business Process and Requirements and make sure that all the Business Requirements are covered in each Processes.
• Update Microsoft TFS with Each Business Requirements, Test Scenario & Business Processes by assigning the TFS ID.
• Used Infor EAM(AIM) 11.3 for testing purpose and update HP QC with defects & bugs.
• Performed as a primary liaison to QA teams and hands on experience on test Plans, test Cases and Test Scripts and Performing UAT
• Involved in Implementing the Software, Use cases, Prototyping and UI Design
• Used Microsoft SharePoint as a Web-based Content Management System as well as a Document/Project Management tool.

Environment: Microsoft Office 2016 Suite(Word, Excel, Outlook, MS project, Visio, PowerPoint), Office 365, Oracle 10g, Windows 10, Rational Suite, Infor EAM (AIM)11.3, Microsoft TFS, MS SQL, Mind Manager, RMS (Rig Management System), JIRA, HP QC.

Confidential, TX

Sr. Financial Business system Analyst/ Scrum Master

Responsibilities:

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• Developed and followed agile delivery management (Agile Ceremonies).
• Facilitated build requirements log (product backlog) with cost estimates and priority.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Created Work Break down structure (user stories) and corresponding activities (tasks).
• Responsible to provide & discuss project status report to CIO, CAO & CFO of company directly.
• Gathered requirement for Positive Pay verification, ACHanalystand refunds, Creditcardpayment process and inquiries, Direct deposit/ACH vendor/commissionpayments.
• Developed main deliverables for Credit card & Direct loan PaymentStrategy, including Business Requirements, Functional Specifications Business process mapping and EMV Business Decision Matrix
• Responsible for all aspects of the project: design work,inventory and materialsmanagement & deliveries.
• Continuous accuracy check of perpetualinventorystock quantity records for material control and accounting purposes.
• Supported and managed teams responsible forInfor EAMsoftware implementations and data building/enhancement efforts.
• Analyzed and input data entry into the infor EAM database by using Informatica ETL tool.
• Maintain, install and deployInforEAMtest environments for web application servers and SQL and Oracle databases running on Windows Server
• Used SageE ERP & Fixed asset system to automate their current manual processes.
• Hands on experience with Sage ERP & fixed Asset system to understand the process and figure out the key required fields to complete the process.
• Worked closely with clients to launch new financial products and set up new tools (onlinepayments, creditcard);
• Successful & smooth delivery of Agile by using ServiceNow as a SDLC tool, which helps us in Scrum & in Scrum of Scrum.
• Actively participated in defining Scope of Project, gathered business requirements, and documented them following Unified Modeling Language (UML)
• Performed GAP analysis to identify the discrepancy between what is and what should be in the website layout and then developed a plan to close the gap.
• Participated in new product development group, creating wireframes and user stories to build a backend sales tool.
• Used AS400 a main frame system to understand the current process and help the IT developers to understand what needs to fix to automate the process.
• Understand the different Chart of Accounts available in Lawson and current process for inserting the debit memo, Merchandise programs, and warranty & insurance cost associated with individual products.
• Performed as a primary liaison to QA teams and hands on experience on test Plans, test Cases and Test Scripts and Performing UAT
• Involved in Implementing the Software, Use cases, Prototyping and UI Design
• Used Microsoft SharePoint as a Web-based Content Management System as well as a Document/Project Management tool.

Environment: AS400,Lawson 12.1, Service Now, High jump, Atlassian Confluence, ServiceNow, Sage ERP, Sage Fixed Asset system, Microsoft Office Suite (Word, Excel, Outlook, MS project, AGILE, Visio, Lync, PowerPoint), Windows 7, JIRA, Rational Suite, HP ALM, Oracle 9i

Confidential, Chicago, IL

Sr. Business System Analyst/ Project Manager/ Scrum master

Responsibilities:

• Generated requirements for Capital Markets - Fixed Income Investment Management Business, Portfolio Management, Hedge funds, corporate actions, Brokerage and Trading Model within the scope of both the Front and Middle Office.
• Analyzed weekly macro environment trend and Capital marketwith International Financing Review (IFR).
• Extensively involved with the trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures.
• Used Colline, SUMMIT, GMI applications to book a trade for different product types.
• Used Misys SUMMIT 6.0 as a tool to book the FXO derivatives products, equity & cash transactions to complete the trade booking process.
• Hands on experience on Misys SUMMIT 6.0, Colline &GMI to book the trade and understand the entire booking process to complete the trade cycle for particular Financial Product.
• Complete knowledge of end to end trade booking lifecycle, SWIFT messages, NTISO 20022 messages & Fpml messages
• Experienced in writing business requirements document (BRD), functional requirements document (FRD), request for proposals (RFP),statementofwork(SOW).
• Managefinancialplanning, forecasting, and reporting for fixed people and overhead expenses including analytical support for the human resource team.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Responsible for helping to facilitate and educate teams on Agile / Scrum methodology.
• Practiced Lean Six Sigma DMAIC Strategy to deploy the project Successfully.
• Manage day to day aspects of Scrum team including, Daily Scrum meetings, Backlog Management, Sprint Planning and Retrospectives.
• Track and communicate team velocity and sprint/release progress.
• Very good experience in preparation of the metadata forHyperionFinancial Management applications both .xml and .app formats.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Created & maintained RTM (Requirement Traceability Matrix) from the User Cards (User Stories and sub tasks) from JIRA.
• Worked with user story to respond faster and with less overhead to rapidly changing real-world requirements in an AGILE environment
• Lead the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
• Used QTP for Regression testing using on each new build of application under test
• Use HP Performance Center (V12.53) to run Web Services Load Tests.
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.
• Created the Knowledge Transfer document and execute the project successfully.

Environment: Fund Master, GMI(MT202/210), Colline (MT 540/542/544/546/548 , NTISO20022), Misys Summit 6.0 (MT202/210), MGW, GTH, eGate, MTS, SWIFT network, Hyperion Financial management(HFM) 11.1.2.3, Hyperion Financial Reporting (HFR) 11.1.2.3, Oracke 10g

Confidential, Washington, D.C

Sr. Business Analyst

Responsibilities:

• Responsible for gathering and preparing detailed business requirements for the new RMS.
• Prepared business requirements specifications and functional system specifications for usability enhancements, alert workflow.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application
• Documented the “AS-IS” Business Workflows adhering to UML standards. Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD)
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Interfaced with team leaders, identify and analyze the given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation.
• Worked extensively with Microsoft Excel (Macros, VLOOKUPS, and Pivot Tables). Proficient Microsoft Word, Power Point, Access and Lotus Notes.
• Played a key role in the daily scrum call, representing business logic behind the technology conversion with added business functionalities.
• Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
• Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level
• Experience in bug and defect tracking using tools like Rational Clearquest, Bugzilla, Quality Center, JIRA
• Interfaced with developers, analysts, customers and project managers to discuss requirements and recommended solutions, to help resolve issues.
• Lead the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
• Work with QA team members to port the existing repetitive test cases and automate them.
• Create bug reports and communicate issues with development and other stakeholders.
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.

Environment: Lotus notes 8.5, MS Excel, MS Outlook, MS Office 2010, MS Project 2010, MS Visio 2010, JIRA, Rational Rose, Rational Requisite Pro, UML, IBM Same time., PL/SQL

Confidential, Columbus, OH

Sr. Business Analyst/Data Analyst

Responsibilities:

• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Created and update Functional design documents, Change control document based on the changes in the requirement and update the FDD.
• Used HP ALM to maintain the new requirement by uploading the new requirement into it.
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Responsible for gathering and preparing detailed business requirements for the anti-money laundering (AML) and "know your client" (KYC) application.
• Conducted and participated in daily stand-up meetings or Daily Scrum.
• Excellent experience in defect reporting using Test Director, Quality Center and JIRA.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application
• Documented the “AS-IS” Business Workflows adhering to UML standards.
• Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD)
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Identified and recommended revisions to the operations processes, procedures, and systems to reduce financialriskand/or optimize operating efficiencies.
• Assessed clients' portfolio for potentialriskto determine if they are subject to AML and KYC review.
• Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level
• Developed Test Cases in test plan, executed in test lab using Quality Center.
• Experience in assessing project requirements, development and test status, changes,coverage and risks using QC (ALM).
• Lead the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.

Environment: Quality Center, Excel, Outlook, MS Office 2010, MS Project 2010,MS Visio 2010 Rational Rose, Rational Requisite Pro, RUP, UML.

Confidential, Buffalo, NY

Sr. Business Analyst/Data Analyst

Responsibilities:

• Conducted User Interviews and Work Shops to gather accurate Business Requirements. Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs
• Prepared BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Preparing the SDD (Story Definition Document) for the Loan Origination System.
• Analyzed business requirements for testing phase during execution of Linedata Capitalstream Version 10.2.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Coordinated with the Project Analyst to drive the requirements and change requests in the Microsoft dynamics CRM customization.
• Analyzed business needs, created and developed new centralized back office system for specific area including mortgage and commercial lending system.
• Successfully Implemented & upgraded the LinedataCapitalstreamv10.2 commercial lending platform by replacing the current Capital Stream version 9.3.
• Upgraded a complex customized loan origination system (CapitalStream) from version 9.3 to 10.2 on tight budget and schedule and managed to deliver a high-quality upgrade solution.
• Provide process improvement expertise to overhaul the project approval process usingSix-Sigma techniques
• Operationalized acquired assets through successful software migration from ERM toMicrosoft DynamicsCRM.
• Designed workflow diagrams consistent with out of the boxMicrosoftDynamicsCRMto facilitate integration of Credit Path loan booking system.
• Determined Expected Default Frequency and creditworthiness of potential clients by constructing internal credit ratings using Moody'sRiskAnalytics software
• Created test scripts, conducted regression testing, coordinated global user acceptance testing and liaised with the third party vendor for enhancements/bug fixes toRiskManagementinquiry submission and review tools
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules
• Conducted a comprehensive use case analysis to determine key abstractions such as loan underwriting, loan-closed, borrowers-info, mortgage-payments etc, and their mapping to the standard analysis mechanism to enable maximum reuse.
• Created Use Cases, Work Flows, and Screen Shots for the Application. Developed Domains, and Analyzed object models, including business and solution views.

Environment: Microsoft Office Suite 2010 (Word, Excel, Outlook, MS project, Visio, PowerPoint), Data Warehouse, Windows XP, Rational Suite, Microsoft Dynamics CRM, Linedata Capital Stream V9.3 & 10.2, MS Share point, ERM Sales tool.

Confidential, Torrance, CA

Business Analyst

Responsibilities:

• Actively participated in defining Scope of Project, gathered business requirements, and documented them following Unified Modeling Language (UML)
• Participated in new product development group, creating wireframes and user stories to build a backend sales tool.
• Projected current and future season revenue and margin to advise inventory team and GM on open tobuyandstrategic planning
• Supplied account managers with dealer sales analysis tobuildforecasting and in-season fill-in orders.
• Create application interface screen mockups and wireframes.
• Strong knowledge in documenting detailed functional and data business requirements, Process flows, Use cases and Information needs
• Assisted merchants withAPI(Application Programming Interface) integration issues and shopping cart integration to payment gateway and merchant's website.
• Reviewed and analyzeAPIintegration issues with programs in XML/PHP/C# codes from merchants trying to integrate to theAPI.
• Supported and managed teams responsible forInfor EAMsoftware implementations and data building/enhancement efforts.
• Analyzed and input data entry into the infor EAM database by using Informatica ETL tool.
• Used Microsoft SharePoint as a Web-based Content Management System as well as a Document/Project Management tool
• Worked with web designers to approve UI prototypes that were presented to the client business team and navigation experts
• Created detail Use Cases Scenarios and Modeling Use Cases Diagrams in MS Visio and Erwin.

Environment:, Bugzilla, ECM, Infor EAM, Rational Enterprise Architect, Web report studio, RUP.

Confidential, Lincoln, NE

Business Analyst

Responsibilities:

• Gathered Business requirements by driving user-group meetings and working with various global, cross-functional and virtual teams.
• Experienced in writing business requirements document (BRD), functional requirements document (FRD), request for proposals (RFP),statementofwork(SOW).
• Perform research and analysis to determine theROIof feature change requests
• Involved in up-gradation of HIPAA X12 4010 transaction to HIPAA X12 5010 and ICD 9-CM (Clinical modification) to ICD-10-CM/PCS (Clinical modification/procedure coding system) simultaneously.
• Incorporated and implemented all the HIPAA standards, Electronic Data Interchange (EDI 820, 834, 835, 837(IPD), 270,271) transaction syntax like ANSI X12, ICD-9, ICD-10 coding and HL7.
• Provide training business users - Claim Processing Teams, Customer Care Teams, and Executives about 5010, ICD-10 changes.
• Worked with PCI Internal Security Assessor with level-one merchant and service provider experience
• Processed and updated change requests and trouble tickets using the Remedy Ticketing System.
• Involved in the analysis of HIPAA compliance and EDI transaction sets and actively participated in the designing of the EDI transactions using the new HIPAA 5010 version also including the use of ICD-10 codes.
• Essentially a specialist in Service-Oriented Analysis(SOA) that coordinates and leads architects and Business Analysts throughout all process steps.

Environment: Microsoft Office Suite 2007 (Word, Excel, Outlook, MS project, Visio, PowerPoint), Data Warehouse, Windows XP, Rational Suite