SUMMARY

• Over ten years total Business Analyst experience.
• Enjoy the excitement of learning new tools, techniques, and domains.
• Full involvement in the project life cycle (SDLC) as well as Agile.
• Passion for great customer service.

TECHNICAL SKILLS

Core Office Skills: MS Word, MS Excel, MS PowerPoint, Visio, Adobe Acrobat, MS Outlook, WebEx, SharePoint

Technical Software: Facets, HTML/XML, MS Access, Oracle SQL, MS SQL Server, TOAD, Jira, DB Visualizer, HP Quality Center, Adobe Photoshop Elements, Team Foundation Server (TFS) under Visual Studio, Balsamiq, Onbase

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Phoenix, AZ

Responsibilities:

• Lead BA in high-profile system integration team leading the way to put all AZ State government agencies on a single cloud-based G Suite ( Confidential ) platform. Saving $17M over three years, plus project will increase operating efficiencies.
• Outreach to 30 State agencies in one phase to gather data requirements needed for migration of email, calendars, shared resources and devices from various platforms for over 6,700 accounts. Includes contacting agency CIOs, CFOs, and technical personnel. Tracking all shared data, working with external vendor and other areas throughout the enterprise to capture information within tight deadlines.
• Was able to capture diverse information from agencies and met original deadlines despite project put on hold for a week.
• Work with Security Team to develop process for vetting approved Confidential and Chrome extensions for the enterprise

Business Analyst

Confidential

Responsibilities:

• Elicited and documented business requirements, visual design, detailed metrics, and a User Acceptance Test (UAT) matrix for a tool created to enable business leaders to make better proactive decisions and report on Coordination of Benefits measures to meet and exceed company goals for cost savings.
• Conducted Agile daily standup meetings to ensure three projects stayed on track.
• Conducted JAD sessions with business, QA, Reporting, and Automation groups to develop new automated processes to take state Coordination of Benefits files, and store in a database with a user interface for analysts to do investigations of other insurance and update Facets database to save UHC $1M’s.
• Completed internal Scrum Master and Agile Essentials Certifications.
• Wrote policy and procedure documents and user guides for over 25 automated reports. Eliminated documentation on obsolete reports.

Senior Systems Analyst

Confidential - Phoenix, AZ

Responsibilities:

• Achieved or surpassed Business goals of 98-99% acceptance rates of encounters submissions, collaborating with Development and Business partners.
• Received over 5 Bravo awards for Performance and Collaboration for exceptional results and assisting coworkers.
• Subject Matter Expert for HIPAA transaction processing of Medicaid claims focused on single state.
• Used SQL to do error trending analysis, and work to resolve and reduce error data rates resulting in quicker revenue return to the company. Document error fixes and encounter resubmissions to reclaim $1M's due company.
• Wrote BRD and completed UAT and production verification for several maintenance projects.

Business Analyst

Confidential - Scottsdale, AZ

Responsibilities:

• Project managed development activities for new online auto insurance state portals while performing QA on completed coding.
• Helped implement process improvements.
• Elicited and documented business requirements for enhancements to current system.
• Data mapped fields from old platform to new (including Access, XML, SQL Server fields).
• Conducted Agile daily status to help keep project on track.
• Managed project deliverables by working with remote and offshore resources.

Business Analyst

Confidential - Phoenix, AZ

Responsibilities:

• Analyzed and validated migration and integration of hospital information systems using messaging standard HL7. Facilitated requirement document reviews with internal stakeholders and external vendors.
• Reviewed developer design documents, eSQL code, and unit testing scripts.
• Conducted integration testing in MQ and store artifacts using HP Quality Center.

Business Analyst

Confidential - Phoenix, AZ

Responsibilities:

• Elicited and wrote requirements, user stories and use cases, and had direct client contact for online tool to capture and report on teacher assessments to help foster higher-achieving teachers and students for the State.
• As Scrum Master for 6 developers, planned, tracked and reported Sprint status in Team Foundation Server in Visual Studio, successfully deploying phase one of the teacher evaluation tool. Conducted daily standup meetings.
• Traveled throughout Maricopa County with colleagues to interview and capture desirable metrics from key stakeholders to determine best Business Intelligence visualizations (graphics and data).
• Performed business process modeling with interviews to document AS-IS and TO-BE models.
• Designed guidelines and specific cases for User Acceptance Testing; performed UAT.

Business Analyst

Confidential - Phoenix, AZ

Responsibilities:

• Prepared scope and impact analysis on HIPAA 5010 EDI conversion effort for 837 transactions. Documented business requirements, functional specifications and use cases; interviewed application owners.
• QA role included set up and following scripts for regression tests, running SQL queries for validation, reviewing UAT guidelines.

Business Analyst

Confidential - Shelton, CT

Responsibilities:

• Contributed to reducing backlog of policies needing to get redone and mailed by 80% in four months.
• Created Word macro to increase productivity 75% when making policy mockups.
• Worked with legal department and configuration analysts to ensure group health insurance policies were prepared for developers to mark up for high speed printing. Performed QA on drafts from developers based on parameters provided by legal and product areas.

Business Analyst

Confidential - Rocky Hill, CT

Responsibilities:

• As lead BA, led user interface team, subject matter experts, developers, and Business Intelligence (BI) experts in JAD sessions to design a new interactive health care analytic reporting product.
• Developed initial product mockup using Photoshop Elements and PowerPoint.
• Worked with Usability Team to refine wireframes and mockups for clickable prototype.
• Gathered customer input, wrote BRD, Technical Specifications, and user online help. Coordinated testing efforts with QA team and Client Service Analysts.
• Developed expected results using Excel for over 1000 metrics for a new BI reporting package for a major customer. Attention to detail resulted in revisions to technical specs before implementation, saving costly rework later. Revenue from contract: $540,000 per year.
• Collaborated with developers and QA to track and resolve issues and change requests and test them.
• Initiated and led meetings to discuss new enhancements and resolution to outstanding issues.
• Trained new BAs.