SKILLS:

MS Windows, Microsoft Suite (Word, Excel, PowerPoint, Access, Visio, Project, InfoPath, FrontPage), SharePoint, MS Outlook, Healthmedx Vision, SQL, SDLC, MS Team Foundation Server, OpenWay Collection Engine, Itron Meter Data Management System (MDMS)

EXPERIENCE:

Confidential - Columbia, MD

Business Analyst

Responsibilities:

• Document current state business processes throughout the company (including Compliance, Legal, Human Resources, Accounting, Contracts, and Homecare divisions).
• Work with business to develop standard processes (where none existed) and suggest improvements to current processes.
• Assist with development of policies and Standard Operating Procedures (SOP’s) to reflect current/proposed business processes.
• Provide feedback during policy review sessions.
• Work with business to attain policy and SOP approval.
• Mentor business analysts on the Vision team.
• Work with project management to develop project templates and processes.
• Work with business divisions, such as Compliance and Human Resources to understand the impact of Vision on their current processes.
• Attain approval from business divisions for policy and process changes.
• Elicit requirements from business divisions as well as business process SME’s for product enhancements.
• Review enhancement mock-ups from the vendor, work with business and SME’s to approve or enhance requirements.
• Test product releases.
• Develop system related SOP’s for each area of the application to be used by training. Review training documentation.
• Document requirements, work with business divisions to understand impact and process changes relating to system integration points.
• Work with developers, report writers, and DBA’s to understand database table structures and changes to current scripts and processes.
• Work with IS BA’s to develop charters, standard templates, identify tools to assist with requirements gathering, and develop processes, such as Confidential, to implement structure and improve the quality of BA documents that are presented to the business.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Senior level participant on the Smart Meter business operations team.
• Represent MDO interests during the requirements gathering, system development, and deployment of the Operational Reporting System (ORS).
• Work with vendor to document business processes, system logic, system enhancements, perform user acceptance testing.
• Document and track system anomalies to resolution.
• Develop a training plan and execute training on ORS.
• Develop Standard Operating Procedures (SOP) and Service Level Agreements (SLA) between MDO and business areas.
• Develop requirements for SRS reports and work with internal resources to get the reports created, tested, and moved to production.

Confidential - Columbia, MD

Business Analyst

Responsibilities:

• Liaison between corporate departments and Information Services department.
• Document and evaluate current processes and business needs as assigned by Application Service Manager.
• Develop requirements documents, scope documents, and design documents for application enhancements and new applications.
• Support applications, train end-users, develop user manuals.
• Define reporting requirements and translate to appropriate technical team.
• Test new applications and walk end-users through UAT process.
• Ensure data integrity when testing applications.
• Document application anomalies and collaborate with developers to determine best course of action to fix application issues.
• Work with management and developers to determine if an application should be enhanced or moved to a new platform.
• Locate outside vendors who can develop applications to meet in-house needs.
• Develop a good working relationship with corporate customers, inform customers of project status and milestones in a timely manner.
• Represent the customer's interest on all projects.
• Successfully work in a team environment as well as independently.

Confidential - Rockville, MD

Business Analyst

Responsibilities:

• Research and document work flow of IT processes to assist with process improvement decisions.
• Continuously work with finance department to determine better ways to capture and report IT related costs.
• Assist with developing a more effective way to track telecommunication equipment.
• Handle new service requests, analyze invoices, work with finance department and procurement to accurately capture and report data.
• Work with budget department to internally allocate costs to correct overhead accounts and/or cost centers.
• Assist with migration of long distance, data circuit, and teleconference services to new providers.

Confidential - Rockville, MD

Data Manager

Responsibilities:

• Worked closely with team members and consultants to develop requirements for line of business data repositories, company wide process asset library, and internal team data management sites.
• Developed workflow process to track documents through cradle to grave development process.
• Introduced SharePoint as the tool for various Confidential data management needs.
• Developed SharePoint sites for internal team use (contacts, calendar, meetings, document repository).
• Developed PowerPoint presentations, assisted with Confidential communication plan, wrote monthly articles for company newsletter.
• On a monthly basis, provided project manager with project cost data and developed financial reports as needed for high-level meetings.
• Assumed role of Confidential Configuration Manager throughout process development process, maintained document numbering scheme, acted as IT liaison for SharePoint sites and training.

Confidential - Rockville, MD

Financial Analyst

Responsibilities:

• Ensured data integrity in all aspects of data reporting.
• Developed processes to acquire data and report this data in a timely manner.
• Assisted IT team with creating new applications to assist with compiling and sharing data.
• Continuously worked to improve current processes and facilitate communication.
• Created stand alone Access databases to report data.
• Documented current procedures and kept them up-to-date.
• Worked on special projects and PowerPoint presentation

Confidential - Rockville, MD

Application Support Analyst

Responsibilities:

• Provided financial application support to clients on-site and via telephone.
• Assisted with training new clientele, business process evaluations, data migration and software upgrades.
• Assisted client’s financial, order processing, sales, and service departments with application support.
• Provided analytical data findings to CFO, attended meetings with CFO, and provided financial reports and material to assist with quarterly financial meetings.
• Designed MS Access reports and forms to assist with various financial projects.
• Created reports from MS Access for use by the financial department, sales department, orders processing department to determine current financial numbers and projected future sales revenue.
• Continuously kept on top of data flow between applications, created reports to check financial numbers, reported findings to CFO and ensured data was flowing properly.
• Kept inventory numbers updated and produced quarterly cost updates.
• Worked closely with all employees at client site.

Confidential - Rockville, MD

Application Support Analyst

Responsibilities:

• Provided installation, training, and support to end-users for proprietary software applications.
• Documented requirements for developing new and improving existing software and web-based applications.
• Performed quality assurance on various software and web-based applications.
• Provided feedback and recommendations for product and service improvement.
• Developed and maintained documentation and online Help files. Tracked end-user feedback, product installation, upgrades, and beta versions.
• Assisted with proposal preparation and client billing issues.
• Produced and disseminated client support contracts; tracked updates and changes to client support using Access database.
• Performed various administrative duties (accounts payable & accounts receivable) to ensure office was productive and customer service was exceptional.
• Attended software showcases as needed.