PROFESSIONAL SUMMARY

• Working in Rite Aid Corporation as a Technical Analyst ( BA & QA )
• Experience in multiple Domains like Networking, Technical Analyst (QA & BA),
• 5+ years of experience in QA Testing / Technical Analyst
• Experience in STLC and Defect Life Cycle
• Experience in Software Methodologies like SDLC, Waterfall and Agile
• EMV - Collis Tool (Debit / Credit) (American Express, Visa, Master Card)
• Knowledge in Automation tool QTP for Functional Testing
• Involved in researching and analyzing teh activities of a project for possible gaps in business requirements
• Responsibility to identify and solve problems effecting teh business solution
• Works closely with teh project manager to analyze teh existing business systems and make recommendations for improvement
• Understand end-to-end business cycles
• Possess teh ability to act effectively at various levels of detail
• Work constructively with teams and senior management
• Facilitate problem-solving and decision-making
• Be actively involved in project activities, such as business case development and requirements elicitation
• Provide Test Scenarios, Test Data for UAT testing
• Work closely with Business Users & Stake Holders & Business Analysts
• Involve in Scrum Meetings & Triage Meetings
• Gather teh information for teh Functionalities and prepare User Stories
• Prepare Business requirement Documents and upload in SharePoint website so teh rest of teh team can have access
• Business Requirement documents plays a vital role in developing teh Application
• Business Requirement documents play a Vital role in preparing Test Plans & Test Cases by teh QA Testers
• Expertise in Manual Testing (Functional, Regression, Integration, End to End and UAT)
• Experience in writing Test Cases, Executing Test Cases, Log Defects, Track Defects, and Link Defects to teh Test Plan, preparing Test Summary Reports etc.
• Experience in Front-End and teh Back-Office Application
• Knowledge in Tableau BI Tool (Analyze Data and generate reports based on teh requirements)
• Knowledge in Microsoft Reporting Services BI Tools (SSRS)
• Experience in UNIX, SQL, JIRA, HP QC/ALM, Bugzilla, MS Office (Word, Excel, Power Point)
• Experience in Scrum Meetings, Status Meetings, Daily Review Meetings
• Experience in both Banking & Finance and Point of Sale (POS) domain
• Creating Test Scenarios and Providing Test Data for UAT
• Co-coordinating between On-shore and Off-Shore
• Experience in Production Support, Build Installations, Long hours, Providing Knowledge Transfer to teh fellow Team Members etc..

TECHNICAL SKILLS

Languages: C, C++, Java, .NET, Visual Basics

Web Technologies: XML, HTML

Testing Tool: Quality Centre/ALM, QTP

Databases: Oracle, DB2, MS Access, SQL Server, Sybase (noledge)

Defect Tracking tools: JIRA, Bugzilla

Office Communications: MS Office (MS Word, MS Excel, MS Power point)

Operating Systems: MS - DOS, Windows NT/95/98/2000/2003/XP, 7 Solaris

Reporting Tools: (BI)Tableau, MS (SSRS, SSIS, SSAS)

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Developing Technical solutions to business problems
• Gather requirements from teh Stakeholders
• Analyzing and Documenting Business Requirement documents
• Managing requirements at teh project level
• Interacting with Business Users / Stakeholders, Developing team, Team Managers
• Create detail Test Scenarios and provide Test data and perform UAT testing along with Business Analyst & Business Users
• Involved in researching and analyzing teh activities of a project for possible gaps in business requirements
• Responsibility to identify and solve problems effecting teh business solution
• Works closely with teh project manager to analyze teh existing business systems and make recommendations for improvement
• Understand end-to-end business cycles
• Possess teh ability to act effectively at various levels of detail
• Work constructively with teams and senior management
• Facilitate problem-solving and decision-making
• Be actively involved in project activities, such as business case development and requirements elicitation
• Provide Test Scenarios, Test Data for UAT testing
• Work closely with Business Users & Stake Holders & Business Analysts
• Involve in Scrum Meetings & Triage Meetings
• Gather teh information for teh Functionalities and prepare User Stories
• Prepare Business requirement Documents and upload in SharePoint website so teh rest of teh team can have access
• Business Requirement documents plays a vital role in developing teh Application
• Business Requirement documents play a vital role in preparing Test Plans & Test Cases by teh QA Testers
• Experience in Agile Methodology
• Daily Scrum Meetings, Store Systems Weekly Status Update, Team Meetings
• Demo Sprint Meetings from PCMS
• New release deliverables, Fixed Defects, Open Defects, Issues in Triage

Environment: Front End-JAVA, Back End- MS SQL Server 2012, Tools - JIRA, HP ALM, Share Point

Confidential, Bentonville, Arkansas

QA Analyst

Roles & Responsibilities:

• Reviewing teh requirements and analyzing teh requirements to ensure teh smooth and quality delivery
• Provide inputs for estimating teh time required for QA completion and preparing QA schedules
• Coordinating teh project and team activities, defining and tracking metrics & Status reporting
• Developing QA strategies and Solutions adhering to teh quality standards and practices investing maximum effort for adhering to teh correctness and verification of Requirements
• Coordinating with business clients, onsite team & offshore team, theirby supporting teh application and implementing QA process as per specifications provided
• Discussing business solutions with client business team, analyzing existing problems and improving teh application stability through regression testing
• Performing Pre-Merge Test and supporting DIT
• Perform testing for different testing types like functional, system, regression, exploratory, security and user acceptance testing
• Coordinating Certification Testing efforts between different QA Teams
• Involve in teh end to end QA activities for enhancements/customizations of Store Systems application support
• Preparing Test Strategy and Test plan documents, Identifying Test Scenarios, Design and Execute Test Cases
• Maintain and Enhance test cases for core POS functionalities like payments and refunds
• Maintaining Requirement Traceability, Testing and deployment of application enhancements, as well as project planning
• Conduct system study and co-coordinating with different strategic service team members for requirements verification, traceability mapping

Confidential

Sr. QA Analyst

Responsibilities:

• Facilitated Quality Assurance and testing in a Full life cycle Agile Environment
• Attended teh Business and Functional Requirement Document (BRD) review meetings conducted by BA team to better understand teh application functionality and to gather Functional requirement Document (FRD) to create teh Test Plan and Test Scenarios.
• Participated in implementing detailed test-plans and test-cases according to teh Acceptance Criteria provided by Business Analyst (BA)
• Involved in writing Test Scenarios and Test cases from Design specification documents.
• Proficient in working with testing tools and carrying out Functional testing, GUI Testing, Integration Testing, Regression Testing, End to End Testing, and UAT testing.
• Hands on experience using ALM/QC to create, organize, execute and maintain test plans, test cases, bug tracking purposes & generate test reports
• Ensure all test plans and test cases created covers teh business requirements and meet all standards established by teh QA organization
• Involved in creating UAT test scripts and documenting teh test steps
• Involved in testing web services and schematic user interface
• Validated XML files against schema using oxygen and update them as required
• Involved in testing Web services and XML with tool called ‘SOAP UI’. Used this tool to locate WSDL file on internet, create Test cases and execute, run them
• Conduct backend testing by querying databases with SQL manipulations and check for data integrity and proper routing based on workflow rules at each step
• Involved in defect reporting and assigning teh defects to development team through Quality Center.
• Generated Reports
• Worked with Agile Project management tool called Version One and provided daily updates to teh Scrum Master
• Attending Daily SOS (Scrum on Scrum) and providing teh Story status to teh Business.
• Showcase teh User story to Concerned Product Owner for teh Story Acceptance
• Lead and Coordinate Quality Assurance offshore / onshore team efforts for teh assigned initiative
• Co-ordinate with Developers for defect analysis and performing Regression Testing.
• Conducted/Participated in QA team meetings, defect report meetings, KT sessions and development meetings.

Environment: Quality Center/ALM, Soap UI, Version One, SQL, Oxygen, TOAD, Guvnor DB, Oracle, JAVA, J2EE, Web Services, Share point, MS Office, MS Project

Confidential

Associate Service Delivery

Responsibilities:

• Troubleshoots issues on VPN connectivity, faulty RAS/VPN usernames, unsuccessful logins, autantication issues
• Review activities, issues, utilization on a regular basis and report to teh Team lead
• Monitor dormant and redundant accounts on ACE and provide solutions to minimize them
• Co-ordinates with internal and external customers on VPN RAS related issues
• Understands ways to extract reports from ACE
• Daily Service Review:
• Understands teh Service levels and metrics
• Co-ordinates with internal technical teams in resolving any customer issues
• Provides solutions to develop and maintain client specific databases
• Updates and maintains documentation needed for audit status
• Worked on Tandem Watch dogs. Run teh jobs, check and resolve teh alerts on Tandem screen, raised tickets based on severity.
• Run Jobs, based on teh Checklist for both Tandem and IBM Jobs, as time Mentioned. IF any job failed to run, tan check for any outage from teh concerned Team, and raise a Ticket and pass it to teh concerned department.
• Server Re-boots (10 servers)
• We work on Tickets for both Freescale and Motorola.
• We receive emails to Outlook, based on teh issue, we raise tickets, and either passes teh tickets to teh concerned Teams and few tickets we will resolve.
• We Work on Cell Work Issues
• Unix & VMS Password Reset
• Every Month we change teh login Passwords, for all teh servers, for both locations EKB & Toulouse.
• If any Netback up failures, Consodhrs Reports, D351 rejects, Missing Transfer Price for any Device, and so on.
• For all teh issues we work, we call back to teh customer to conform teh same.
• Well-versed in Tier-I troubleshooting of ISP Broadband viz. DSL, Home Networking Wireless Internet connection issues (Modem, Routers).
• Tier-I troubleshooting of Email issues of customers and
• Troubleshooting of teh proprietary Software of teh client (i.e. WEB MAIL)
• Product Sales
• Desktop Sharing - Accessing teh customers Computers through a link and troubleshooting their issues.
• Understanding teh customer's tone and providing resolutions for their queries with empathy.
• Acquainted in providing resolutions to teh technical queries of customers spontaneously and efficiently.