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Operations Analyst Resume

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Dallas, TX

SUMMARY:

  • Candidate is fluent in both English & French, time - sensitive, multi-tasking, clear & concise verbal and written communication skills.
  • Candidate has 13 months of Banking & Finance Process, 4+ years of Financial Analysis, 5 years of Project Coordination & Analysis
  • 3 years of Benefits Process Management, 17 months of Consulting Management, 1 month of Procurement Consulting.
  • Candidate is available to start immediately for a Direct hire or a Contract with possibility of turning permanent.

TECHNICAL SKILLS:

  • MS Office suite, MS Project, Pace, Boss, Cash Pro Online
  • GIN, Accurate Reporting, US Trust Web, Yardi Voyager
  • Content Navigator, Image View, First, Fiserv Check-free
  • SAP Fieldglass, Flagscape, Skype, Access, Citrix (database & portal)
  • Inventory explorer, Outlook, Synergy, Pulse, Nice, Lotus Note, CRM
  • Access, Basic Agile, Data extraction from HR applications
  • HR Management systems, HR function and processes
  • Sage 100, Sage ACT PRO, Flag scape, Internet explorer
  • SPSS, International Finance Reporting System (IFRS).

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Operations Analyst

Responsibilities:

  • Use Pace/Boss/Trust Web to Track/Analyze Maintain/Delete tickler/Escalations/Research/Reconcile/Repair all internal deposits and House of Accounts (OFAC) to ensure exceptions are cleared; Process ACH entries for US Trust Clients’ Services and Wires within designated SLA. Use Accurate to manage checks and balances & monitor and process of ACH-DDA accounts. Use Excel to perform daily MIRS & monthly STA updates.
  • Use Outlook to manage GCD/Fulfillment Inquiries/Service Request (Email & IM) & Coordinate Main Wire Room Request/Inquiries/Approve wires/End of day settlement/Recall/Traces/Amendments/Coordinate with the Account Officer/Manager to ensure disbursements are in accordance with compliance to reduce risk for the client and the firm.
  • Use Cash Pro Online to analyze daily Lockbox deposits and Live Checks in ACH accounts. Use Flag Scape to pull, manage and update TACS Forms (Money Movement, Reversal, Disbursement, …) and approvals. Improve work process via a small manual for a new hire.
  • Use Excel and Trust Web to process Estimated Taxes Federal & State Treasuries - Lead Annual Process and Bill Payment of trustees’ invoices. Complete Daily Assignments within SLA. Cisco WebEx Meeting Center for virtual report presentations & meetings’ minutes with both on/off shore Bill Pay team. Use First to scan, index, retrieve, print copies manage and research Wires/Bill Pay/Real Estate trust accounts’ payments.
  • Use Production Forecast & Stale Ticklers share-drives to adjust reports, manage Admin Phone Calls & Emails, assist GDC/Fulfillment Inquiries & Request (Emails & IM), Error Processing /Email, Escalations and TACS Form/Approvals.
  • Use First-Fiserv-PACE & BOSS to Release invoices/carry out Research/Monitor Termination Notices/update MISC/Past Due Queue/ Inbox items. Use Image View to view all invoices images to manage daily. Use Accurate to analyze Exception Queues.

Confidential, Plano, TX

Project & Process Coordinator

Responsibilities:

  • Used six sigma & PMBOK to facilitate MCG implementation through Change, Risk & Integration management action plans on mortgage loans originations.
  • Used MS Project & Outlook to Manage Change Governance - MCG: Meetings set up & Coordination, Sales & Origination Report writings of Operation Definition Forum, Process ID Information & Approval of Mortgage Loan Cases, Contributed to Risk Bureau Office (BRO) daily huddles’ & to weekly Action Mortgage Bureau Meetings. Used Pulse, COUiLearn Computer Based Test and Synergy for purposes.
  • Used Nice system metrics to score call cards of all agents’ recordings of both US & Canada in French and English. Audited Inbound Mortgage Origination Calls’ recording of Lending Tree (Third party); Fulfillment and Sales (Capital One). Improved the KPI’s of inbound monthly Call Monitoring score cards cases evaluation.

Confidential, Plano, TX

Project Analyst

Responsibilities:

  • Used Excel, Sage 100 and Sage ACT PRO to create profit/loss analysis (NPV, ROI, Payback Period and IRR) reports on: Caliber Collision, Waste Equipment Purchase, Grease Trap Management, Waste Invoicing Audit, Consolidated Bill Pay and Recycling of (Used Cooking Oil, Scrap Metal, and Wood).
  • Depicted and recommended strategies to boost profit/avoid lost on market portfolio and stay in business.

Confidential, Lewisville, TX

Benefits Process Manager

Responsibilities:

  • Used Citrix and inventory explorer to organize multiple loans, bank statements, claims, benefits (pensioners and survivors), healthcare insurances and mortgages. Processed payroll plan based on Xerox’s compliance.
  • Extracted data from HR applications to Audit and filed checks within required time frame, helped in other duties as needed (i.e.: run checks inventory report, cases quality control, pull batches and claims process.
  • Improved process and change management through prioritization, quality and volume of incoming payments’ processing. Coached, trained and mentored new hires on HR function and processes.

Confidential, Dallas, TX

Housekeeper

Responsibilities:

  • Performed quality and excellent customer service, kept all environments clean, made beds and reports.
  • Used MS Excel and Sage 100 to conduct quantitative market research to analyze costs’ gaps between domestic and foreign import & exports. Negotiate skills document project business requirements and stakeholders’ communication plans.
  • Used SPSS to conduct data analysis to determine and prepare charts and tables for inclusion into the national economic report. Applied econometrics techniques to develop and publish timely and accurate reports, tables, graphs and charts to illustrate areas of economic strength, weaknesses, threats and opportunities (SWOT).
  • Developed tools/strategies to assist companies in achieving economic stability and growth productivity on a short-term scale. Used MS Power point for presentation of work to Executives and CEO.

Confidential

Procurement Analyst

Responsibilities:

  • Used International Finance Reporting System to monitor impact on orders such as: exchange rate, inflation rate and price stability.
  • Used MS Excel to analyze data from multiple sources to create unique views of category spend and review category spends patterns and trends to identify, maximize and facilitate forecasting effort.
  • Audited and validated procurement spend through purchase orders and receipts on both domestic and international markets.
  • Used MS Excel to build reporting templates to support client initiatives, communicated with external vendors and stakeholders to enhance business negotiation. Used MS Power point for presentation of work.
  • Boosted procurement processes and relationships techniques between the company’s transactions and local supplies. Used MS Power point for presentation of work to Executives and CEO.

Confidential

Production Analyst

Responsibilities:

  • Designed variance analysis on cost/benefit/profit data, explained root cause analysis on variances and reported to upper management. Used International Finance Reporting Systems to monitored risks’ impact on orders such as: exchange rate, inflation rate and price stability.
  • Used MS Word to document reports and financial data modeling establishing facts in terms of comprehensive illustrations such as (P&L, graphs, tables & fractions), recommended best practices to the production team and executives for decisions making to reduce or eliminate process waste. Reduced productions’ budget waste, increased productivity through leadership and accountability.

Confidential

Project Coordinator

Responsibilities:

  • Planned strategically and budgeted sessions to align with business objectives, Prioritized and scheduled sites’ visits within budget/cost/schedule requirements.
  • Negotiated and established blanket agreements with accommodation facilities, Monitored and coordinated transport and logistics, Translated English to French speaking tourists during tours hours.
  • Enhanced income growth through well packaged bilingual tour guides, Improved tourists’ levels of satisfaction. Used MS Power point for presentation of work to executive management

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