SUMMARY:

• Business professional offering excellent interpersonal, communication and relationship - building skills who is driven to provide actionable insights through business intelligence and analytic solutions.
• A personable leader able to listen attentively, communicate persuasively and diligently follow through. A strong planner and problem solver who readily adapts to change, works independently and exceeds expectations.
• Able to juggle multiple priorities and meet tight deadlines without compromising quality or client relationship. Experience in Data Warehousing, Business Intelligence and Key Performance Indicator analytics and reporting.
• Knowledgeable in Data Warehouse (NDW, Teradata, BlueZone Mainframe tool, Microstrategy, SAS) issue resolution, data mining and analysis through SQL. Highly skilled in Microsoft Office suite and SharePoint knowledge management.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

• Elicit and validate functional and technical requirements using interviews, document analysis, business process description, use cases, scenarios, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, while decompose high-level information into details and abstracting up from low level information to a general understanding.
• Collaborate with portal customers and subject matter experts including development staff and user interface designers to define requirements and acceptance criteria for implementation.
• Employ Jira and Confluence to create detailed and effective project specification documentation, including user scenarios and screen mock-ups.
• Create test plans and scripts for user testing utilizing Smartbear’s QA Complete tool.
• Perform internal testing and other quality assurance activities including utilizing Selenium scripts for testing.
• Provide hands-on participation throughout the development life cycle.

Data Analysis

Confidential

Responsibilities:

• Through my cooperation with key business stakeholders across varying segments and other analytical groups within the organization, I gained a deep understanding of business needs and practices. I leveraged this knowledge to optimize existing system configurations and streamline processes.
• Implemented project tracking system with gained support of executives which better illustrated business workflow by department as well as allocation of development resources and costs to improve efficiency within the Scrum environment used at Sprint.
• Reduced low to medium priority ticket volume by 71%, allowing production support team focus to remain on high priority, business impacting issues. This was achieved through the fostering of close business relationship with new customers and vendors, and gaining their support for the new approach. The solution was successfully deployed to all customer service representatives and BPO staff through all 68 Sprint call centers..

Marketing Support Coordinator

Confidential

Responsibilities:

• Analyzed, created, maintained and ensured accuracy of monthly, quarterly, and yearly corporate progress queries
• Coordinated with multiple departments to implement a new streamlined process system for student materials tracking and electronic filing. Instructed Enrollment Counselors on how to link and follow their student’s documents in the new system
• Improved current system processes by analyzing and developing new forms to accelerate the transcript request process, updating corporate reports more often than asked to ensure accuracy, and created technical documentation on maintain corporate report maintenance for future support staff use
• Demonstrated ability to multi-task effectively by completing daily duties such as re-assigning leads from various sources, data-entry and creation of electronic student files, and following up on transcripts in addition to efficiently completing spur of the moment projects such as creating fliers for Corporate Education Liaisons and differing tasks for Enrollment Managers
• Designed quarterly marketing materials to promote new programs and information meetings via direct mail including fliers, postcards and e-mail. Maintained consistency with Baker University’s branding style while showing the distinct characteristics of the School of Professional and Graduate Studies. Met tight deadlines without compromising quality
• Performed clerical and administrative duties, including answering phones, opening and sorting mail, compiling program collateral, and most data entry in the enrollment tracking database.
• Took initiative to train for Enrollment Representative position by taking lead calls, scheduling potential students to information meetings for current Enrollment Representatives and observing information meetings to gain knowledge of Baker University’s enrollment process

Operations Specialist

Confidential

Responsibilities:

• Experience in managing and directing large crowds of diverse people
• Proficient in ride management from greeting each guest to ensuring their safety, by carrying out safety precautions, and working together with team members