PROFESSIONAL SUMMARY:

• I am a strong and assertive leader who has supported Programs and Projects in excess of $250M. I come with 9+ years of Product Solution Delivery.
• I am highly skilled in delivering business value to organizations by metric driven execution for defined business outcomes, contributing to lean (quality) processes, while managing risk in a highly global & diverse environment of people, process and technology.
• I have exceptional relationship management, process, business analysis, and project management skills with extensive experience in delivering technology solutions supporting multiple and large products across diverse lines of business.
• I lead and support teams to deliver on time, within budget, and with quality using frameworks such as Waterfall and Agile in stacked technical environments.
• I am an effective negotiator and communicator across diverse leaderships and teams. My strong business & technical knowledge combined with exceptional analytical and management skills acts as enablers to deliver innovative solutions for diverse teams.
• I work very closely with business partners to define Business Requirements and functional requirements based on the analysis of their business objectives and existing infrastructure. Drive JAD Sessions and Requirement Workshops to strategize for business & technical solutions.
• I work closely with developers and QA teams to ensure requirements and functional designs are translated accurately into working technical designs and ensure test plans and test scripts map back to the requirements and design (traceability).
• I work with minimal supervision on enterprise wide projects requiring creative solutions.

TECHNICAL SKILLS:

Requirements Management Tools: Rational Requisite Pro, Rally, HP QC/ALM, Microsoft TFS, Axure, Rational ClearCase, MS SharePoint, MS Word

Modeling Tools: MS Visio, Rational Rose, UML, Axure, Balsamic, Embarcadero Data Architect, ER/Studio Viewer

Utilities & Tools: MS Office Suite - (Word, Excel, PowerPoint, Outlook), MS Project, CA Clarity

Methodologies: Waterfall, Agile, Scrum, IBM Rational Unified Process (RUP), Software Development Life Cycle (SDLC), PMS/CMS, SCM, Hybrid

Relational Databases: Oracle 9i, MySQL, SQL Server, IBM DB2, MS Access

Testing & Defect Tracking Tools: HP Quality Center/ALM, Microsoft TFS Quick Test Pro (QTP), ClearQuest

Languages: C, C++, Visual Basic (VB) 6.0, PHP, .NET, Java, XML, HTML

Operating Systems: Windows NT / 2000 / XP / 7 / 8, UNIX / Linux

Operating Systems: Windows NT / 2000 / XP / 7 / 8, UNIX / Linux

Other Technologies: MongoDB, Business Objects, JDE Enterprise One, QlikView, Cognos, Tableau, ERP, Spotfire, Pega, Optical Character Recognition(OCR), Content Management Systems(CMS), Box, API, Customer/Contact Relationship Management Systems(CRM), Salesforce, Jira, Atlassian, Confluence, SharePoint, eDocs, ServiceNow, Taleo, Mulesoft/Middleware, Vlocity (UI/UX), J-Query, Java, VisualBasics.Net, Genesys, Avaya, IVR, NICE IEX, ETHOS, 24/7 Cloud, EDM, Fiserv, LOS, OLAP, Insight, Informatica, Microsoft Access, Operational Data Store (ODS)

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Sr. Business Analyst

Responsibilities:

• Senior Business Analyst for replacement of current data warehouse
• Ensuring service delivery and support is provided for each work stream within the program
• Partner in IT strategy and road mapping for business intelligence solutions
• Data governance - Partnering with global business stakeholders and IT to globally standardize data definitions, aggregation, business rules, and metrics.
• Analyze and create mapping documentation from the new data warehouse to various presentation/reporting platforms
• Identify and map integration agreements with upstream/downstream applications as well as middleware (API, web applications, etc.)
• Scoping and strategizing interface migration requirements
• Manage work stream’s project plan and milestones
• Draft & review data models and star schemas for enterprise data marts of the data warehouse
• Collaborating with and guiding other BSA resources on the program
• Gap/Risk identification/mitigation for requirement scope across the program
• Draft UAT strategy and test scenarios while reviewing with business stakeholders
• Perform User Acceptance Testing (UAT) with business stakeholders
• Create and track UAT issue/defect log daily
• Develop business communication strategy and documentation for Change Management
• Consult with global business stakeholders to refine, consolidate, enhance, migrate, and/or redirect reporting requirements (analytical and operational)
• Document and receive approval on Business Intelligence requirements (Data Dictionary, RDD, BRD, etc.)
• Partnering in the definition of working agreements with vendor partners
• Deliver estimates & allocations for program level resources needs
• Relationship management with Technology and LOBs
• Ensure project change efficiencies through Change Management process definition, refinement, and enforcement
• Test planning, strategy, and execution

Technology: .Net, SQL Server, JDE Enterprise One, Oracle, Informatica, Atlassian, Qlikview, COGNOS, Tableau, Microsoft Access, MOLAP, ODS, Confluence, Embarcadero, TIBCO, Data Architect, ERP, Cloud, Jira, Data Warehouse, Waterfall, SFDC, SharePoint, MS Visio, MS Office Suite, Outlook, ServiceNow, LANDESK, Box, Skype

Confidential, Woodland Hills, CA

Sr. Business Analyst

• Lead Business Analyst for the program, across all work streams
• Ensuring service delivery and support is provided for each work stream within the program
• Providing guidance and support to the program’s hybrid transition to an Agile framework
• Risk identification/mitigation at program, project, vendor, and requirement level.
• Provision and manage program/project SharePoint site collection within PMO
• Partnering with stakeholders, external business units, and IT to define/refine Business Requirements
• Partnering in the definition of working agreements
• Deliver estimates & allocations for program level resources needs
• Supporting & mentoring Analysts within SO Roadmap program
• Engage in process improvement & development of our Business Analyst organization within Service Operations
• Managing backlog and support stakeholder expectations/prioritization across various LOBs
• Relationship management with Technology and LOBs
• Ensure project change efficiencies through Change Management process definition, refinement, and enforcement
• Managing decisions, changes, and integrity of User Stories
• Test planning and strategy
• Defining and documenting both functional & integration requirements (i.e. BRD, Data Definitions Dictionary (D3), etc.)
• Review and refinement of test coverage

Technology: .Net, Java, Agile, Rally, Salesforce, IVR, Genesys, Siebel, Insight, Avaya, API, CTI, ETHOS, NICE IEX, Insight, Informatica, 24/7, Cloud, Waterfall, SharePoint, ALM, Axure, MS Visio, MS Office Suite, Outlook, ServiceNow, Taleo, Box, Skype

Confidential, Torrance, CA

Sr. Business Analyst

Responsibilities:

• Defining Business Vision and translating into product goals
• Partnering with stakeholders, User Groups, and IT to define Business Requirements
• Managing backlog and stakeholder expectations/prioritization across various LOBs
• Orchestrated and facilitated collaborative workshops sessions in coordination with multiple LOBs and technology teams.
• Process improvement of internal business process as well as vendor/client process improvement.
• Risk identification/mitigation at project level, vendor, and requirement level.
• Relationship management with LOBs & with Technology
• Restructure & define change management process to improve SLAs
• Test planning and strategy
• Review and refinement of test coverage/cases/unit testing
• Create and manage Issue, Defect, and Release tracking within PMO SharePoint site collections
• UAT
• Resource on-boarding
• Vendor Management
• Requirement elicitation which translated into documented requirement artifacts
• SME for loan origination system for large integration projects
• Managing project allocations and resource estimations
• Data analysis inclusive of running SQL queries amongst multiple application databases

Technology: .Net, Java, Agile, Cloud, Fiserv, LOS, API, Waterfall, SharePoint, ALM, TFS, MS Visio, MS Office Suite, Lotus Notes, Insight BI, SameTime, ServiceNow, Taleo, Box, Skype

Confidential, Atlanta, GA

Sr. Business Analyst/ Project Manager

Responsibilities:

• Defining Business Goals, Vision, and Objectives to ensure business efficiency & improved processes
• Transforming organizational goals into business requirements; ultimately, to functional requirements.
• Provide consultation to business & system stakeholders for business process improvement, effective data consolidation opportunities, risk mitigation, and future planning.
• Managing backlog and stakeholder expectations/prioritizations across various LOBs
• Manage Releases, Action Items, Issues, and Client/Customer transactions through SharePoint.
• Orchestrated and facilitated collaborative workshops sessions in coordination with multiple LOBs and technology teams.
• Driven elicitation for new project initiatives through feasibility studies, facilitating scoping workshops, ROM estimations, and resource planning.
• Evaluated vendors through selection process RFI, RFP, score carding, and SOW finalization.
• Perform User Acceptance activities such as UAT, Planning,, and Management.
• Drove Project Management activities (e.g. budget/time/resource management) by establishing metrics & controls which can be monitored regularly.
• Mentor, lead, empowered, and collaborated with onshore/offshore BA resources
• Define, document, review, and/or approve requirement artifacts such as: Requirement Matrix, Traceability Matrix, Process Flow, Wireframe/UX/UI, Scope, Story Board, Backlog/User Stories, Business Case, and Data Definition Documents (D3), and ETL modeling
• Elicit & document non-functional requirements such as: performance, user/data capacity, scalability, information security, data retention, disaster recovery, archival, and more.
• Created requirements for dashboard reporting requirements and business intelligence (BI) for Global applications - dealing with manufacturing/supply chain management clients. (Spotfire)
• Provided project manager with regular status updates assisting the overall project management initiative.
• Effectively supported change-control management and requirement enhancements; supporting PRC document production, delivery, and sign-off of various business/technology teams.
• Provided detailed requirement walkthroughs with both onshore/offshore BA & QA teams

Technology: .Net, Java, SQL, Agile, Cloud, Waterfall, SharePoint, API, ALM, TFS, JDE, Axure, Pega, Tableau, Spotfire, Microsoft Access, MS Visio, MS Office Suite, Lotus Notes, Outlook, Lync/Skype, SameTime, ServiceNow, Taleo, MongoDB.

Confidential, Reston, VA

Business Analyst

Responsibilities:

• Created requirements and translated into technical specs for executive dashboards with drill-downs into functional entities of entire supply chain. This supported forecasting, planning, budgeting, and actual reporting while identifying deltas against target margins. This is inclusive of comparison reports for business intelligence (BI) for each functional entity inclusive of, but not limited to sales, manufacturing, distribution, and principal. (e.g. actuals vs planned vs budgeted)
• Responsible as BA program lead while primarily focused on OMD Web application
• Evaluated vendors through selection process RFI, RFP, score carding, and SOW finalization.
• Work with Users & Engagement teams to help define both business & system requirements.
• Provide consultation to business & system stakeholders for business process improvement, effective data consolidation opportunities, risk mitigation, and future planning.
• Utilized agile framework to configure and develop process, standards, deliverables, and procedures.
• Define, document, review, and/or approve requirement artifacts such as: Requirement Matrix, Traceability Matrix, Process Flow, Wireframe/UX/UI, Scope, Story Board, Backlog/User Stories, Business Case, and Data Definition Documents (D3), and ETL modeling
• Elicit & document non-functional requirements such as: performance, user/data capacity, scalability, information security, data retention, disaster recovery, archival, and more.
• Conducted, coordinated, and facilitated interactive workshops sessions in coordination with multiple teams.
• Support and perform User Acceptance activities such as UAT, Planning,, and Management.
• Ensure data integrity between systems, Write/running database queries against multiple databases and generating reports for data analysis
• Created and maintained project plan and communicated this effectively with IT & Business management
• Managed & supported logistics including participants, resources, and environment.
• Performed requirement walkthroughs with QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.

Technology: .Net, Java, SQL, .NET, C#, Agile, Waterfall, SharePoint, TFS, Axure, Lync, MS Visio, MS Office Suite, Spotfire, ETL