SUMMARY:

• Accomplished Sr. Business Process Analyst with strong desire to transform “as - is” organizations into “to-be” market and industry leaders via utilizing 15+ functional, technical, management skills. Practical experiences in Business Process Mapping, IT System Development Life Cycle (SDLC), Relational Database Management System (RDBMS), Project Management, Software Consulting experiences in Application Design, ERP Implementation, Development, Integration, Migration, Testing, Data (flow/modeling/mapping/processing/conversion)
• Quality Assurance (QA), Quality Control (QC), Oracle products, Requirement Gathering and Analysis, Interfaces, System and Process Improvement for various global industries and recognized for delivery of quality processes to meet customer needs on time and budget

TECHNICAL SKILLS

Languages: PL/SQL, SQL, SQL Plus, Pro*C, C, HTML, XML, Visual Basic, Access

Databases: SQL server, Oracle, Access

GUI Tools: SharePoint Designer, Oracle Designer & Developer

Operating Systems: Windows, HP Unix (Sun Solaris)

Version Control: PVCS

Reporting Tools: Oracle Reports, MicroStrategy

Utilities: SQL Navigator, TOAD, SQL Management Studio

Commodity Software: PowerPoint, Visio, Excel, Word, SharePoint, MS Project, MS InfoPath, Confidential (Mzinga, SAP Success Factor and Icontent), Access, Lotus Notes, DataVantage, FileNet, Front page, Tracking System, Workday, Remedy, TriplePoint (CLX)

Modeling Technology: ARIS process modeling tool, ProChart process modeling tool, Activity/Swim Lane Workflow Diagrams, Data Flow Diagrams (DFD), Flowcharts, Decision Tables, Use Case Diagram and Scenarios, UML, Lean Six Sigma, Supplier Input Process Output Customer (SIPOC), Porotype, Storyboard

PROFESSIONAL EXPERIENCE

Confidential, El Segundo

Manager - Sr. Business Process Analyst

Responsibilities:

• Lead and assist in developing workflow processes, functional and non-functional requirements; translate business requirements into technical system specification; develop work breakdown structure (WBS); decompose process information, consult and coordinate tasks with internal and external IT to ensure teh technical specifications are in conformance with functional requirements and successful delivery of anticipated results
• Plan and coordinate activities of assigned external IT application projects from concept through implementation; perform cost benefit analysis; develop and maintain project budgets and schedule, resource and communication plans, project plans, issue logs, project status report, risk register and mitigation plan
• Plan, organize, lead, and conduct business process mapping and optimization sessions, IT systems and reporting requirement collection sessions, facilitate cross-functional project and business teams, and collaborate with partner and IT teams in translating process maps and requirements during teh design, build and testing phases of software systems
• Capture significant opportunities for process standardization, optimization and support major strategic initiatives as well as develop a strategy for prioritization and execution
• Train users on process mapping tools and methodologies
• Collaborate with teams to TEMPeffectively identify and decompose process information via interviewing, observing and survey questionnaires
• Facilitate teh standardization of business processes and metrics across different businesses and product lines to develop and maintain current and future state process maps and narratives in a consistent format across businesses/departments
• Research and identify missing steps, duplicate/redundant steps, teh order of steps, and propose changes to business processes in line with best practices and better way to sequence step TEMPthan teh current order
• Develop and submit draft deliverables as each is complete to business/department users for review and approval; hold meeting with each department/business to provide clarifications and address open issues/action items
• Measure teh performance of future state process post implementation and report teh performance metrics to teh executive members and plan continuous improvements
• Conduct surveys and analysis of best practices for business processes and software systems; develop and present status and metrics to executive teams
• Manage daily project activities; facilitate project meetings, prepare reports, direct team members to timely completion of assigned tasks; coordinate resolution of issues and appropriate management support, and monitor achievement of expected benefits
• Provide post implementation support and troubleshooting as well as respond to and assist with day-to-day operation problems; analyze and escalate issues in a timely manner for quick resolution as needed
• Lead and perform QA of any new and/or enhanced features to teh applications and systems before they are released and deployed into teh production environment
• Lead design discussions with executives and business users to understand and document their business vision, guidelines, department policies, procedures, standards, and current processes to determine how new solutions will impact existing work processes and systems and how to manage teh integration of new processes or functionality
• Work with Information Technology and determine teh complexity level of system and integration points; lead reviewing, documenting, designing and developing interfaces for impacted applications and systems

Confidential, El Segundo

Business/system/Process Improvement Analyst/Database/Project Manager

Responsibilities:

• Recommended and designed Three Levels Sign Off Workflow for storing all company-wide information in one centralized system to improve consistency, reliability and stability of teh system and teh data
• Gathered business requirements for module/functionality software enhancements; ensure that owners have business continuity to prevent any losses and gain both operational efficiencies and generate better revenues
• Analyzed owner issues and coordinate with teh owners and stakeholders to evaluate teh exact nature of teh issue; resolved issues and include root cause identification, correct procedure, and preventative procedure; provided teh solution to teh business owners and followed up to ensure teh issues were fixed
• Gathered business and technical requirements; identified wastes and variations, root cause of non-performing activities
• Removed and replaced redundant work/processes and manual tasks with standardized and automated systems; improved efficiency by cutting maintenance cost and reducing teh idle time (down time)
• Planed, organized, led, and conducted business process mapping and optimization sessions, IT systems and reporting requirement collection sessions, facilitated cross-functional project and business teams, and collaborated with partner and IT teams in translating process maps and requirements during teh design, build and testing phases of software systems
• Captured significant opportunities for process standardization, optimization and support major strategic initiatives as well as developed a strategy for prioritization and execution
• Conducted remote and on-site meetings for mapping process flow, identified pain points and opportunities for improvements, trained teh user teams on business process terminology, modeling, symbols, and workflow, documented and compiled teh process maps, and evaluated current business processes and workflows
• Collaborated with teams to TEMPeffectively identify and decompose process information via interviewing, observing and survey questionnaires
• Facilitated teh standardization of business processes and metrics across different businesses and product lines to develop and maintain current and future state process maps and narratives in a consistent format across businesses/departments
• Researched and identified missing steps, duplicate/redundant steps, teh order of steps, and proposed changes to business processes in line with best practices and better way to sequence step TEMPthan teh current order
• Developed and submitted draft deliverables as each is complete to business/department users for review and approval; conducted meeting with each department/business to provide clarifications and address open issues/action items
• Measured teh performance of future state process post implementation and reported teh performance metrics to teh executive members and planed continuous improvements
• Conducted surveys and analysis of best practices for business processes and software systems; developed and presented status and metrics to executive teams
• Performed periodic training for customers on new enhancements; provided workarounds for teh business owners to ensure business continuity; coordinated and worked with business owners to fully understand their enhancement requests; translated business requirements into software and design solutions; prepared conceptual functional designs
• Performed training activities for new enhancements to ensure optimal utilization of teh system and efficiency benefits for business owners; assisted and managed owner upgrades to newer design versions/releases; evaluated major system failures and ensure business continuity was maintained; collected, discussed and finalized new business requirements to be embedded in recommended solution as requested by stakeholders; performed business process evaluation for business owners/stakeholders
• Facilitated project deliverables with defined stakeholders and provided formal documentation of comprehensive information to ensure their buy-in
• Created detail documentation on system specifications and installation
• Planed, facilitated, and participated in working sessions with business owners to ensure their vision was accurately translated into documentation
• Led cross-functional teams to analyze and understand teh operational impacts and opportunities of technology changes
• Built user stories, use cases and functional specifications to support product development
• Created user guide and trained all refinery staff (management, shift supervisors, engineers, end users, office admins)
• Identified business and technical impacts of user requirements and incorporated them into functional specifications
• Designed and developed teh software, detailed test plans and led user acceptance testing (UAT)
• Implemented teh software, trained teh users, and provided day to day and post implementation support
• Performed feasibility studies involving cost and schedule estimating for teh repair and replacement of existing Honey Well low fidelity Coker and 4CU simulator to low/medium fidelity; performed Cost Benefit Analysis; gathered requirements; created Stakeholder and Communication Management Plans; wrote teh scopes of work, RFP (request for proposal), and process workflow; created Roadmap; developed staffing plans; established objectives and expectations for implementing console operator simulation
• Led project framing, alternative development and vendor selection (CAPE); conducted meetings and created DRB (Division Review Board) supporting documents for obtaining approval; prepared sequence of operation documents
• Prepared and maintained business systems plans; gathered inputs from business owners about potential new development and process improvement initiatives; coordinated with internal and vendor IT resources to document high level business requirements; conducted periodic reviews with management to validate and prioritize potential business systems projects
• Collaborated with business owner to define expected benefits and operating costs reduction
• Defined scope, stakeholders, functional and non-functional requirements; translated business requirements into technical system specification; developed work breakdown structure (WBS); educated and coordinated tasks with internal and vendor IT to ensure teh technical specifications were in conformance with functional requirements
• Planed and coordinated activities of assigned vendor IT application projects from concept through implementation; developed and maintained project budgets and schedule, resource and communication plans, project plans, issue logs, project status report, risk register and mitigation plan
• Managed daily project activities; facilitated project meetings, prepared reports, directed team members to timely completion of assigned tasks; coordinated resolution of issues and appropriate management support, and monitored achievement of expected benefits
• Led UAT team efforts including regular communication to teh project & stakeholder team and Leadership as part of ongoing releases

Business System Analyst

Confidential

Responsibilities:

• Participated in application research and vendor selection process
• Identified and performed task analysis on LMS modules; wrote detailed business requirements, teh full scope of system impacts required to make changes as well as drive system efficiencies
• Identified and performed fit gap analysis between Mzinga and SAP SucessFactor; built workaround solution to fill teh gaps with minimal impact to teh business due to SAP lack of some functionalities such as Notifications
• Designed and wrote functional testing scenarios; created and performed user acceptance testing end-to-end
• Provided post implementation review (PIR) and support to resolve day to day problems
• Performed ad hoc system analysis to identify, document, and communicate potential system defects; wrote detailed business requirements, teh full scope of system impacts required to make changes as well as drive system efficiencies
• Led and conducted teh cross functional sessions to analyze, revise, and assess teh FileNet Pentagon system difficulties, and recommended solution to resolve issues, better data quality, and manage all teh refinery engineering, and heath environment safety (HES) procedures
• Supervised data mining, extract transform load (ETL), design and documentation of data movement schemes, and mapping between FileNet Pentagon and SharePoint applications. Included producing test plans, executing and evaluating test cases, and developing regression test suites for Procedure Manager / EMDMS SharePoint tool with focused on performance testing
• Provided valuable insights and recommendations to implement SharePoint Document Management System
• Led, planed and scheduled teh migration process and resources for migrating over 30,000 procedures; performed fit gap analyses and provided valuable insights and recommendations for implementing and integrating SharePoint to Procedure Manager application
• Supervised and provided functional and technical guidance, evaluated requests for new and modified, made recommendations, and defined solutions to business/systems problems and owned integrity of solution through developing, maintaining, managing, and delivering technical information or documentation to appropriate audiences
• Reviewed business requirements, designed documentation for completeness and testability, executed and managed test cases with or without business requirements / design docs; developed and conducted necessary training for refinery staff on teh use of tools; provided support and resolved user issues for Procedure Manager / EMDMS / CMS/SeaPort and other applications

Confidential, El Segundo

Software Engineer Consultant

Responsibilities:

• Created Project Plan for EOM volume me Project
• Managed teh strategic planning and scheduling
• Estimated timeline and manpower for each phase of project
• Assessed information and workflow
• Conducted studies and research to review Confidential policies, information technology systems and procedures
• Identified business and technical requirements, workflow, and system specifications
• Advised and recommended alternative solution for Operating manuals
• Investigated and incorporated human factors improvements in procedure development process, and new technology for procedure creation, review, maintenance and storage
• Developed appropriate procedure and model manual for Operation, Maintenance, Technical, and Admins
• Designed strategic planning and scheduling, development of a technology strategy, and information management plan
• Conducted surveys and reviewed IT systems to identify system failures; advised and recommended solutions for business processes and information flow
• Identified functional requirements, workflow processes and translated to technical and system specifications
• Designed, developed, executed test cases, implemented, and documented teh Inventory Control Stock Count modules for legacy system
• Performed analysis on various RMS modules on forms, reports and batches for better performance

Confidential, New York

Business System Analyst

Responsibilities:

• Conducted interviews with users and SMEs for gathering business requirements
• Identified interfaces, information flows between Legacy and Oracle Retail Merchandising (RMS)
• Wrote and executed test scenarios, end to end, to assure data quality of all integrated applications were met
• Researched, identified, and analyzed teh gap between teh current system and RMS
• Worked on AS IS/ TO BE processes for teh following Functions:
• Foundation data; Organizational & Merchandise Hierarchy, Supplier, Master Supplier, Buyer & Merchandiser
• Functional Design on POs, Items, Transfer IN/OUT, Purchase Orders Receipts, RTV and Inventory Adjustments
• Wrote teh Conceptual Design Specifications and created teh report specification for Stock Ledger, Style Analysis by division/department/season/ class/subclass, Style Analysis by supplier, PO Change, Order to Pay, Inventory by location
• Wrote a functional and high level technical requirements for various reports such as Style Analysis Report (Weekly, Mid-Week, and by Supplier), Open order (Monthly, Weekly, and by Supplier), PO Change (new POs, PO changes and PO cancellations)
• Designed and executed teh test plan/cases for disabling teh Pickup Number, PO Attributes, POS Promotion Deal and Clearance, Produce in-house ticketing, Style Summary from RDW to MRS, Stock On Hand from RDW to MRS and On Order from RMS to MRS

Confidential

Business System Analyst

Responsibilities:

• Identified and documented functional requirements, workflow, and system specifications
• Conducted CRP session with teh SMEs for RTM (Import/Export, Letter of credit, transportation) and RMS (store and warehouse inventory)
• Wrote functional specifications on various modules such as Inventory Control, Allocation, Stock Count, Stock Ledger, Shipping and Receiving; interfaces with an external system such as POS, RDM, and in-house Duty Deferral Application; test cases such as downloading and uploading inventory physical count; various forms and reports including Price Zone, Inventory Adjustment, and Import/Export
• Resolved production issues mainly on stock ledger and stock count issues
• Gathered user requirements and wrote business requirement document (BRD) & business process requirement (BPR), mapped business processes and developed test cases
• Identified interfaces, business and technical impacts of user requirements and incorporated them into functional specifications
• Performed gap analysis between Client customized, RMS 8 and AS400 legacy System, modules and teh RMS 9, base functionality, and provided high level modification list based on Aldo’s business requirements
• Developed SQL queries to support data analysis and testing; created/executed test plans/cases and provide presentation and training
• Provided teh integration team with functional specs modification to include changes within their interfaces
• Conducted a high level architectural overview of RMS Stock Count module
• Environment: Oracle 8.0, 9i, SQL, SQL PLUS, PL/SQL, Unix (Sun Solaris), Toad, Pro*C, DataVantage (POS), Lotus Note, PowerPoint, Visio, Excel, Word, MS Project, Context Data Flow Diagrams, Flowcharts, Decision Tables, and Use Case Diagrams and Scenarios