Sr. Project Manager & Business Analyst Resume San Francisco, CA - Hire IT People

TECHNICAL SKILLS:

Data Analysis: Tableau SQL Excel

Project Management: Requirement elicitation Stakeholder management Process engineering Omniplan

Other: M&A RFP Business Impact Analysis

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr. Project Manager & Business Analyst

Responsibilities:

Lead global cross - functional stakeholders in SaaS solution analysis and IT project implementations related to merchant services, IAM, GDPR compliance, cloud data warehouse, and collaboration tools to solve improve enterprise security and ensure quote-to-cash system efficiency.
Develop project plans, goals, and budget to advise C-Level stakeholders on enterprise technology roadmap to mitigate risk and increase project success
Implement various project methodologies to define tasks, manage resources, track deliverables, support project team, document retrospective project learnings, and evaluate project success
Retrieve data from IoT and SaaS databases to build analytical models, tableau dashboards, and presentations to give insightful recommendations to key business decision makers

Confidential, Milpitas, CA

IT Service Design & Operations Project Manager

Responsibilities:

Spearheaded M&A technology integration projects through identification of key stakeholders, requirement gathering and documentation, solution analysis, leading UAT, and coordinating early life support operations
Developed charts, context diagrams, user stories, test scenarios, solution proposals, and documentation through by translating stakeholder business requirements into functionality requirements and solutions and presented to C-Level and VP project sponsors.
Generated RFP’s by gathering requirements, reviewing financial and litigation data, facilitating solution design sessions, and negotiating vendor contracts
Orchestrated multiple various departments cross-functional activities for designing role for new employees through creation of programs, videos, knowledge documents, CSAT surveys, that resulted in improved access governance, data security and protection, and 95% employee approval rating for departmental services.

Confidential, San Francisco, CA

IT Helpdesk Consultant

Responsibilities:

Resolved and troubleshot 400+ tickets with issues pertaining to connectivity, Google Apps, printers, mobile devices, ShoreTel phones, VoIP, hardware, and computer systems.
Built and customized 200+ PC, OS X, and Linux machines for new hires and participated as a major stakeholder in the improvement of a smooth and professional on-boarding process.
Managed vendor relationship and customer requests through engagement, research, and purchase of hardware and software assets and resulted in a highly supported environment for customers

Confidential, San Francisco, CA

Client Engineering & Operations Intern

Responsibilities:

Created documentation for end users to increase their knowledge base resulting in a decrease of basic issues using Confluence allowing the IT Team to solve all tickets in a timely manner.
Provided Executive support by conducting pre-emptive systems and hardware checks of printers, audio/visual hardware, and video conferencing equipment by using problem-solving skills to provide customers the best work space environment