PROFESSIONAL SUMMARY:

• Accomplished Business IT professional with over 17 years of experience as a Product Manager, Program/ Project Manager, Business Process & Systems Analyst, and Software Developer.
• A self - motivated and target-driven professional with excellent Managerial, Communication, Interpersonal, Organizational and Leadership skills.
• Ability to adapt and excel under diverse and challenging environments through strong Analytical & Problem-solving skills. Excellent team-player and professional enterprise.
• Management consulting expertise on IT Services & Development encompassing Hi-tech S/w, Telecom, Semiconductor, Manufacturing, Finance & Retail domains.
• Extensive Managerial experience in Service Development & Delivery, Application Development & Integration, Infrastructure deployment, Operations, E-commerce & ERP systems.
• Strong experience in Project & Portfolio management methodologies including Waterfall, Six Sigma & Agile Scrum, Business Process Modeling, Analytics & Governance.
• Proficient in Product Management, Vision & Execution Strategy, Resource Planning, Budgeting, Forecasting, Market & Trend Analytics, Change & Risk Management.
• Strong experience in Requirement Management, Quality Assurance & Release Management.
• Experience in Enterprise Architecture Design & Implementation, Business Strategy & Continuity, Global Operations, Stakeholder & Partner Management.
• Extensive Service development experience in Web & Mobile technologies, Finance, Retail & Healthcare Products & Services, M&A Application Integration & Online Portfolio Services.
• Experience in Cloud architecture, XaaS Product development, Testing, Implementation & Operations, Service Process modeling & Strategies.
• Experience in Business Intelligence, Reporting & Optimization, Digital Marketing, M&A.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Program Manager

Responsibilities:

• Responsible for new Seller Integration to Walmart Marketplace - Technical Onboarding process (API), Web Portal, Mobile App Development, Service Management & Customer Relationship. Liaison to cross-functional teams, Supply Chain Service Management & Application portfolio leadership.
• Customer Support escalation management, SEO Best practices, Impact analysis &, Recommend areas of Product enhancement, S/PaaS Optimization & Customer Experience.
• Channel Partner Manager: Supervise integration of Solution Providers (SP) & Indirect Sellers, SP’s full Service development Lifecycle for Marketplace Portal integration.
• Product Management, enhancements & upgrades include SaaS based Customer Self-service portal with enhanced User Interface, middleware, Reporting & Analytics tools for Self-service capabilities including Predictive analytics.
• Establish and execute Project and Service delivery under a Kanban environment; formulate Communication plans, Stakeholder presentations & Customer focus groups.
• Collaborate with Marketplace Operations, Data Engineering, feed-gateway, Content SP, DSP, BD for effective Solution enhancement; reduce technical bottlenecks & service incidents.
• Provide feedback to Senior Leadership on key Business Process Gap analysis, Competitive Asset Management & Roadmap Strategies.

Environment: Walmart e-commerce systems, SFDC, Marketplace portals, Seller Center/ Supplier Center Portals, Tableau, Jira, Agile/ Kanban, Slack, Shopify, OneOps, AWS, OpenStack.

Confidential, Fremont, CA

Sr. Program Manager

Responsibilities:

• Manage a global team of Service Leads to define & map cross-organizational future combined state (post Lam-KT merger). Define Day 1/ Day 360 targets for combined assets.
• Recommend business Benefits & Opportunities in the combined company, defining possible Risk scenarios via Data Analytics, Solutions and Best Practices for the combined Business Process & Systems portfolio.
• Analyze & Architect solution options: upgrades, migrations and mergers that meet Executive business requirements and compliance for all relevant Lam/ KT Information Systems & Engineering Solutions.
• Define Scope & Business constraints for highly complex ERP Systems. Source & allocate cross-functional Resources to Program tracks; Plan, Initiate and control full PLC Projects.
• Implement relevant Security & Regulatory protocols, liaison between Business Units & GIS (IT) to deliver secured solutions for the future landscape. Organize and manage UAT, cutover plans to transition solution to production state.
• Incept and Deliver Project collateral according to executive Communication plan; continuous Stakeholder & Project leadership alignment, Operations & Budget Management, Project team leadership and Risk mitigation strategies under PMO strategic goals.

Environment: SAP CRM/ ECC for Lam Supply Chain, Knowledge Management tools, Clarity Analytics, Jive, MS Office, Agile, SharePoint, Documentum, ServiceNow, Enovia PLM, VFI, Lam & KT Semiconductor tools, AWS, Google Cloud.

Confidential, Milpitas, CA

Project Manager

Responsibilities:

• Project Manager/ Scrum Master to 3 Projects: International Shipping (ShopRunner), Kohls Cash & OpenAPI Enhancement. API development/ enhancement for Mobile, Kiosk & Web Channels under a Scrum/ Lean environment.
• Manage Product Backlog, User stories with Jira. Lead software development, Q/A, UAT. Align Requirements with cross-functional stakeholders, Release Plans with Release & Product Managers, PMO.
• Work with all key stakeholders including product/program owner & engineering teams to ensure scope is explicitly defined, documented and delivered within approved budget, schedule, contingency and meets quality standards.
• Responsible for all aspects of cost management, including estimating, funding, budgeting, forecasting, controlling and reporting.
• Identify all project risk, develop mitigation strategies/plans, and utilize motivation techniques to ensure project teams reaches goals and milestones.

Confidential, San Jose, CA

Product Manager

Responsibilities:

• Service Manager to complete platform & service-level portfolio. Manage Product portfolio from inception to delivery: Project Plan, Scope Analytics, Q/A, Release, Operations and Maintenance of the upgraded application portfolio & Service model.
• Lead Solution Deployment, RFP life-cycle to select appropriate S/PaaS solution for FTP IaaS integration; budget estimation, solution PoC in Cisco lab, InfoSec credentials & Deployment of Aspera (IBM) solution as an Enterprise FTS (File Transfer as a Service).
• Own & Lead cloud-based social collaboration interface (Jive).
• Application Service management to both FTP & Jive: Service maintenance, Product UX enhancement based on Market analytics & Competitive asset management.
• Formulate & manage Product collateral; Plan, Budget, Scope & Resource estimation, tasks & deliverables across global functional teams to execute successful product delivery.
• Publish program communications to partners, clients, senior management & key stakeholders; Strategic Communications to negotiate project Risks.
• Involve as an idea and design broker between technical and business teams in order to maximize business value and successful Program completion.

Environment: Cisco Supply Chain solutions, B2B, InfoSec, MVDC Data center, OpenStack, Google IBM Aspera, Box, Jive, Hadoop, MS Project, JIRA, Scrum, ITSM, Tableau, Linux.

Senior Product Manager

Confidential

Responsibilities:

• Create Product plan from Concept to Delivery, defining PDLC & aligning multiple program tracks and leadership, define cross-functional interdependencies, milestones & deliverables.
• Implement key Roadmaps & Strategies with Business Sponsors and Service Providers. Manage Project tasks & deliverables, Scrum Sessions/ Reviews, orchestrate cross-functional discussions as Product Owner, dependencies & contingencies.
• Ensure clarity and best practices on Requirements, Design & Architecture; conduct Partner & Customer negotiations, Risk Management. Lead Cisco Social migration to Jive for team; SME & stakeholder to Cisco Jive migration team.
• Provide feedback/ escalations and status updates to Executive Management on Program status, contingencies and recommendations via Presentations, Dashboards & IWE.

Environment: MS Project 2010, SFDC, AGILE, Video Cloud solutions & technologies, Unified Communications, Cisco CaaS/ HCS Cloud, Jive WCM, PPM, eStore Marketplace, CSDM.

Confidential, Milpitas, CA

Project Manager

Responsibilities:

• PM to Engineering Application (ERP) PLC & Portfolio Management, Product Operations.
• Lead HP PPM Enterprise implementation: End-to-end deployment of new Portfolio Management suite, including PoC, artifact & Security definition, employee, Risk assessment.
• SDLC Management: Project Planning, Development, Quality Assurance & S/w Release Management under a matrix environment.
• Partner engagement strategies & negotiations on Infrastructure, Schedules and deliverables including RFP, SOW, Contracts, BOM, Revenue models, Technical Feasibility, & Risk analysis.
• Create Transition plans, Business Intelligence Reports, KPI / ROI. Conduct Operational Readiness review, UAT sessions and Go-live cutovers.

Environment: eQuality (Supply Chain), Business Objects, SQL Server, BMC ITBM, ServiceNow, HP PPM, Kintana, SharePoint K2, SAP, Clarity Agile, PeopleSoft, MS Project, SalesForce, SOX.

Confidential

Functional Lead

Responsibilities:

• Lead Business Systems Analyst to create Requirements on enhanced Risk Management portfolio to extend to mobile applications & digital media.
• Ensure Quality control and Best practices; adhere to GRC standards and Business Process workflows.

Environment: MS Project 2010, Visio, SQL Server, Alfresco, Softrax, ServiceNow, Quality Center, SharePoint, .NET, SaaS, Android applications.

Confidential, Santa Clara, CA

Project Manager

Responsibilities:

• Create Program Plan on Infrastructure, Portal Development & Partner Integration. The Application Portal consists of backend integration with 8 disparate Business applications - Oracle Finance, SFDC, OneView, Bliss, Business Objects, Documentum, ERP apps, etc.
• Manage End-to-end Program deliverables across Cisco cross-functional business. Create & maintain Project plans, lead Project team meetings in an Agile environment.
• Application Design & Development, Testing & UAT, SDLC Release Management (CC/ timelines/ gates/ post go-live), Customer Onboarding, Service Ownership.
• Track progress and provide Status reports & Presentations to senior management. Ensure Project Plan follows Change Control protocols, Compliance & Continuity.

Environment: Oracle Financials, Business Intelligence, MS Project, Visio, WebEx OneView, Cisco Commerce, Salesforce, Java, Jira, Fatwire, Web Services (SaaS), Content Management, InfoSec, Cisco Datacenter & Infrastructure services.

Confidential, Pleasanton, CA

Responsibilities:

• Manage multiple product life-cycles on in-house s/w development encompassing Bank core system, & Lending portfolios. Introduced Agile methodology to
• Conceptualize and develop enhanced & secured Internet & Mobile banking products via SaaS Web Portal channel - a superior UX Web Application integrating highly complex & diverse applications.
• Lead Project Fusion, a company merger project, to unify 7 Business units into a standardized, feasible space with disparate technical platforms & Business Processes.
• Conceptualize & Lead program to migrate legacy business systems into SaaS-based ASP platform using enhanced B2B capabilities under an automated environment.
• Author Use Cases, BRD & FRS, Request for Enhancements (RFE), Customer manuals & demos, Perform Integration Testing, focus-group analytics.

Environment: ASP.NET, SFDC, UltraData CRM, SharePoint, Visio, SaaS, Google AWS, TopTeam UML, Scrum, Rally, IBM UniData, VMware, OnBase, IBM BI, AIX.

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Project & Operations Management across a Global theater, Functional processes development, Requirements management; document & maintain Use Cases, Operational Matrix and Process workflows. Technical & operational support for Cisco TelePresence Systems production units globally.
• Manage operational process, monitoring and controlling Executive TelePresence sessions.

Environment: Cisco TelePresence, CUCM, B2B commerce, Unified Meeting Place, MS Exchange.

Confidential, Brookings, SD

Business Systems Analyst

Responsibilities:

• Development of Product Strategy, Business & Technical Requirements/ Business Processes for Bank’s core system, or external processors (Metavante).
• Work on Data-warehousing to customize and optimize database tables.

Environment: Microsoft Office, Visio, SharePoint, Hummingbird, BO, RUP, Remedy, CRM suite, Teradata, MS SQL.