SUMMARY:

• Certified scrum master with experience in successfully leadingmultiple and global scrumteams. Strengths include an understanding of agile projects in DevOps/Cloud environments
• Piloting agile transformation efforts by developing material and encouraging adoption of scrum methodology and agile framework to team members.
• Familiar with SDLC in, pharmaceutical, finance, mortgage, and manufacturing industries.
• Expertise in gap analysis, process re - engineering, requirements gathering, requirements validations, and software releases.

TECHNICAL SKILLS:

Tools: MS-Project, MS-Office, MS-Visio, SQL, Clarity, JIRA, Confluence

Techniques: SDLC, Kanban, Scrum, Agile, Epics, User Stories, USE cases, Business Process Models, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Scrum Master DevOps/Cloud

Responsibilities:

• Led the Continuous Integration Continuous Delivery/Deployment (CICD) scrum team through Agile transformation.
• Facilitated Daily Scrum, Backlog Grooming, Sprint Planning, Sprint Review, and Retrospective ceremonies.
• Removed team impediments to allow the team to deliver the sprint goals and deliverables.
• Supported product owner in backlog management for continuous delivery of features.
• Achieved consistent team velocity by defining clear and bite-size user stories.
• Educated and reinforced scrum methodology and agile framework to team members and stakeholders.
• Collaborated with cross functional teams and vendors to manage technology life cycle process using Kanban.
• Provided live-dashboards with metrics to leadership for impromptu feedback.
• Implemented continuous improvement practices by introducing working agreement.

Confidential, Hamilton, NJ

Scrum Master Consultant

Responsibilities:

• Supported product owner in defining product roadmap based on business requirements.
• Coordinated release planning with product owner, and scrum team.
• Assisted product owner in creating epics and user stories.
• Reviewed User Experience (UX) team artifacts.
• Conducted daily scrum, sprint planning, sprint review, PB grooming and retrospective ceremonies.
• Identified and resolved team impediments for sprint success.
• Facilitated business requirements gathering sessions with stakeholders and product owner.
• Developed process flows to reflect the business logic.
• Communicated sprint metrices to leadership for transparency.
• Participated in scrum of scrum meetings to coordinate future releases with data imports.

Confidential, NY, NY

Scrum Master

Responsibilities:

• Collaborated closely with business to identify and recommend opportunities for operational and system improvements to due diligence and servicing overlay processes.
• Assisted product owner in identifying and prioritizing the back log for sprint planning.
• Conducted daily scrum meetings and assisted team with resolving the impediments.
• Secured release approval from the product owner.
• Conducted lessons learned session after project implementation to improve internal SDLC process.
• Analyzed the existing loan servicer monitoring and reporting application for reengineering efforts.
• Researched the loan level fields from due diligence and servicer data for updates.
• Participated in UAT defect tracking activities and followed through until resolved.
• Troubleshot inconsistent loan data for accuracy.
• Provided production support.

Confidential, Mt Laurel, NJ

Sr. Business Analyst/Scrum Master

Responsibilities:

• Developed project scope from the business case/business opportunity statement.
• Prepared project timelines based on resource estimates, project scope and project dependencies.
• Created, facilitated and monitored project plans to gather business and functional requirements and their progress.
• Negotiated issues and resolved conflicts related to the business and functional requirements prior to development.
• Promoted open communication between teams to increase productivity.
• Conducted daily scrum meetings and assisted team with resolving the impediments.
• Determine internal/external resources and stakeholders.
• Served as liaison between the business and technology teams and vendors.
• Directed project life cycle from initiation to completion, including post-implementation support
• Identified project risks and dependencies and communicated them to stakeholders.
• Facilitated business and functional requirements gathering sessions among cross functional teams.
• Managed the development, testing and change management for projects with offshore and onsite development teams.
• Incorporated changing business needs in project plan as necessary.
• Conducted walk-throughs to obtain approval on documented business and functional requirements from stakeholders.
• Proactively identified the quality issues in new and ongoing business processes.
• Participated in QA and UAT defect tracking activities and followed through until resolved.
• Provided support to business community after release.
• Followed industry regulations, compliance standards and best practices in projects.

Confidential

Sr. Business Analyst/Project Manager

Responsibilities:

• Participated in Agile transformation of Treasury Services Deal Manager Onboarding Application project
• Led Onboarding Scope Items: Global ACH, Liquidity Core Balance Growth, e-Serve, LATAM - Brazil, Client ACCESS Host to Host Direct Transmission utilizing scrum.
• Conducted business requirements gathering meetings with SMEs utilizing collaborative/Agile approach.
• Elicited and documented detailed business requirements using Requirements Traceability Matrix (RTM).
• Identified impacted areas with the requirements (Sales, Implementation, Services, and Operations).
• Identified and documented current, future, and the gaps between existing and future system.
• Clarified Gaps and Differences (G&D) in Market Change Readiness Calls.
• Researched the defects identified in UAT calls and document in Quality Control application.
• Conducted Root Cause Analysis on defects.
• Initiated Change Requests and obtained approval from SMEs.
• Led the conversion of Global Transaction Operations databases to Accutrac Record Management System.
• Utilized SQL queries to find discrepancies for data conversion.

Confidential, Monona, WI

Sr. Business Analyst Consultant

Responsibilities:

• Gathered and documented requirements from Enterprise Security group, Networking group, WebSphere Administrator group to implement Service Oriented Appliance (SOA Data Power XI50).
• Elicited and analyzed requirements from the business users for Tricare Health Insurance.
• Documented user, functional and non-functional requirements using CMMI Methodology.
• Walked through the requirements with stakeholders, sponsors and users for approval.
• Collaborated with different department personnel (customer service, operations, telecommunications, corporate data warehousing and reporting) for requirements and deliverables for call center application.
• Liaised with technical team to clarify the requirements.
• Reviewed and analyzed Interactive Voice Response (IVR) system and Telephony system call flows for Beneficiaries, Providers and Behavioral Health customers.
• Troubleshot the existing business process (TeamTrack) flow to improve functionality.
• Peer reviewed requirement documents assembled by other Business Analysts on various projects.

Confidential, Waukegan, IL

Sr. Business Analyst Consultant

Responsibilities:

• Gathered, analyzed, and documented the current business requirements for the Regulatory Affairs.
• Created Business Process Model for Regulatory Affairs Division.
• Created material and revised Standard Operating Procedures (S.O.P.).
• Developed FRD for FDA eCTD (Electronic Common Technical Document) application.
• Documented User Requirements for Drug Application submission process.
• Assisted in Validation of the system for release.
• Developed traceable matrix for validation protocols and requirements.
• Compiled Release Notes for the system releases and routed them for approval.
• Liaised with vendors to complete the required tasks.
• Interacted with users to clarify the requirements.
• Communicated with technical team regarding system issues in development environment.