PROFESSIONAL SUMMARY:

• Technical and business oriented with excellent analytical and logical skills, possessing rich experience of 2+ years.
• Expertise in gathering requirements and documentation. Participation in data modeling, data warehousing and business modeling.
• Familiar with various elicitation techniques such as JAD session, SWOT analysis, one - on-one interviews and document analysis.
• Experience in coordinating with business and IT across all phases of software and project development lifecycle.
• Exposure to business intelligence and data analysis tools such as Tableau, PowerBI, Talend and Alteryx with ETL (extract transform load), data cleansing, data reporting, and data visualizationexperience.
• Comfortable with relational databases with strong SQL querying skills and PL SQL functions. Well-founded concepts in statistical modeling. Expert Excel user.
• Strong academics with Engineering background and Masters of Science in Information Systems.

TECHNICAL SKILLS:

Programming: Java, PHP, Pyspark and MapReduce, HTML, XML

Databases: MicrosoftSQL Server, MySQL, Oracle 10g/11g, parse.com, Microsoft Access

Tools: Tableau, Talend, Alteryx, SAS, SPSS, Microsoft Office (Word, PowerPoint, Excel, Project, Visio, PowerBI), Google Products (GSuite, AdWords, Analytics), Salesforce CRM, Amazon AWS (EC2, RDS, S3 and Elastic Beanstalk)

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• Responsible for working with clients to capture and document project requirements. This included the Business Requirements, User Requirements, Functional Requirements and Quality of Service Requirements.
• Performed GAP analysis on AS IS and TO BE business process. Designed and developed project templates based on AGILE methodology.
• Created Use cases and Sequence diagrams for high level requirements. Developed conceptual and logical data models using E-R diagrams.
• Responsible for Business Intelligence project with activities such as requirement gathering, data gathering, data preparation and data analysis. Created analytics solution in Tableau with thorough business insight and documentation. Studied flow of incoming web traffic and website interaction for deep lead conversion analysis.

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• Handled development of a mobile application.Analyzed existing solutions, gathered functional and non-functional requirements and finalized project scope.Translate stakeholder requirements into tangible deliverables such as functional specifications, use cases, user stories, workflow diagrams and data flow diagrams (DFDs).
• Implemented and followed Scrum Agile development methodology within the cross-functional team and acted as liaison between the stakeholders and technical team.
• Managed database modeling and setup of database environment, fabricating user interface in XMLand documentation. Performed various levels of testing including A/B, integration, user acceptance, regression and performance.

Confidential, Belmont, CA

Graduate Intern

Responsibilities:

• Createdand maintained network documentation including network diagrams, monitoring graphsand circuit inventory using Visio, advanced Excel functions such as data connectors, VLOOKUP, Macros, Pivot Tables and Pivot Charts towards improving system performance and device port utilization.
• Analyzed data to track network performance over time and generated dashboards in Tableau with SDFC and other data to track KPIs. Implemented drill-down and filtering in visualizations based on different regions and service providers from large datasets.
• Interpret data and present findings to draw conclusions for managerial action and improve operations. Performed simple regression and multiple regression on network utilization, performance and other parameters.
• Performed analysis and documentation of internal controls, systemsand documented processes including customer peering/ direct connection towards internal knowledge base (organization wiki). Interviewed and collaborated with subject matter experts across departments.Recommendedprocess improvements and set best practices withmulti-level data flows and workflows.
• Participated in projects towards increasing productivity such as automated integration between Exchange Server emailand Google Calendar (Google API) using shellscripting and Cron job scheduler achieving greater efficiency.

Confidential

Business Analyst Trainee

Responsibilities:

• Interact with business and technical personnel to meet client needs and develop business specifications to support required modifications. Use of RACI assignment matrix to distribute tasks and track progress.
• Finalize pricing from vendors and suppliers to achieve more than 30 % cost savings after analyzing current market trends.
• In Salesforce Sales cloud implemented account, contact, orders, opportunities and opportunity lifecycle. Managed and optimized workflows. Responsible for IP restrictions and field restrictions for security.
• Build business reports in Salesforce using Reports and Dashboard management and build ad hoc reports in Excel.
• Administered Google AdWords with improvements in campaign strategies. Used Google Analytics to study website performance and eliminate ineffective webpage experience.