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Business Systems Analyst Resume

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Jefferson, GA

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PROFESSIONAL SUMMARY:

Strong problem solving, resolution and presentation skills open to any position using my in Business Administration management and experience. Utilizing SQL, SQL server, JDA, Red Prairie and QlikView reporting to analyze and understand business needs to improve processes while reducing operational costs. Advanced proficiency in Excel supporting data analysis, databases, systems or software administration using experience in managing complex internal and external data analysis responsibilities. Intangible sales skills use for client support with a unique interpersonal client satisfaction and retention record. Proficient in team management, effective employee relations while empowering individuals to reach their goals. US citizen, veteran and a native English speaker.

TECHNICAL SKILLS:

SQL Java Installations Configurations Migrations Roll - outs

PROFESSIONAL EXPERIENCE:

Confidential, Jefferson, GA

Business Systems Analyst

Responsibilities:

  • Subject matter expert for warehouse management system solutions in Red Prairie including all periphery areas; such as QlikView reporting, system, labor management, inventory optimization and inventory planning.

Confidential, Duluth, GA

Technical Support Analyst

Responsibilities:

  • Supported a food service operational mgt. software and online payment services.
  • This is a SQL based software and SaaS option, integrating front-of-house and back-of-house functions.

Confidential, Athens, GA

Sr. Service Desk Technician

Responsibilities:

  • Delivered an excellent face to face customer experience to local users, completing initial on-site imaging, migration, pc set-ups, OS installation and ongoing daily pc support using the phone, email and remote tools logged in Remedy.

Confidential, GA

Technical Support Specialist

Responsibilities:

  • Provided high quality support to end users, governmental clients ordering multimedia through website with cart.

Confidential, Marietta, GA

Technical Software Support

Responsibilities:

  • Excelled in high volume inbound calls for proprietary dental EMR, remote-in to full server migration and mapping.

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