SUMMARY

• An IT professional with a proven track record for leading team members and software project teams to ensure attention to detail, success, high value/ high impact outcomes.
• Extensive qualifications in all facets managing requirements for very technical enterprises and business processes through the use of waterfall and agile frameworks.
• Comfortable with technical software, networking, application and database - oriented projects and documentation.
• I possess knowledge of current technology trends and methodologies, frameworks and technologies dat are available to improve the efficiencies and TEMPeffectiveness of business operations.Technical Skills

TECHNICAL SKILLS

Operating Systems: Windows OS (XP - 10), MAC OSX

Applications: MS-Office 97/2000- 2013, MS Project, inkscape, Adobe Photoshop/Indesign

Delivery Methodologies: AGILE (Scrum & Kanban), V-Model and Waterfall Model.

CMS: WordPress, SharePoint

BI Tools: Power BI, Tableau

RDBMS: Microsoft SQL Server

Modelling Tools: MS Visio, Smaply, Balsamiq, Axure

Analytics Tools: Google Analytics

Web Applications: XML/HTML, CSS, PHP, SQL, .NET

Testing User: Acceptance Testing, Functional Testing, Manual Testing

Collaboration Tools: SharePoint, TFS, JIRA, Confluence.

PROFESSIONAL EXPERIENCE

Confidential - Rockville, Maryland

Business Systems Analyst IV

Responsibilities:

• Led and coached the organization in its adoption of the scrum framework
• Planned Scrum implementations within the organization
• Helped employees and stakeholders understand and enact Scrum and empirical product development
• Worked with other Scrum Masters to increase the TEMPeffectiveness of the application of Scrum in the organization.
• Planned scrum events, ceremonies and software demonstrations for scrum team.
• Collaborated with mentored fellow Scrum Masters and product owners in scrum best practices to halp Champion Agile/Scrum environment.
• Supported the team by mitigating impediments with the potential to affect the software development lifecycle
• Elicited requirements (business, functional, non-functional, interface and technical) from federal officials and performed analysis for converting SSRS reports into responsive and interactive business intelligence tools like tableau and Power BI.
• Facilitated and participated in the Sprint Retrospectives and Daily Scrum
• Evaluated feedback from customer in great detail and user for system modification and recommended action to accommodate changes
• Suggested business solutions dat justifies stakeholder needs, continually performing analysis and assessing options to add value
• Instructed other team members to evaluate and accomplish complex tasks
• Facilitated activities to deliver and manage the software development life cycle (SDLC) analysis
• Developed data models, diagrams, prototypes, entity relationship diagram and wireframes for healthcare applications, stored procedures, application programming interface (API), extract, transform, load (ETL) and database processes and data
• Used Confluence project management software online to track, document and automate tasks dat assist with project progress
• Demonstrated GIS modernization, database functionality and software workflow to customer and team in sprint reviews
• Responsible for the analysis and evaluation of user business issues and the development of system recommendations to meet requirements

Confidential - Chantilly, Virginia

Systems Analyst

Responsibilities:

• Liaised with key stakeholders to fully identify and align business objectives.
• Responsible for requirement gathering activities with different stakeholders.
• Created and justified proposed business cases.
• Responsible for “as is” and “to be” process mapping and workflow.
• Conducting GAP analysis using tools and statistical data to inform business intelligence.
• Responsible for defining business requirements, functional requirements, and Non-Functional requirements.
• Drafted business rules, statements of work, and translated business requirements into work flow and set deliverables.
• Created user stories, acceptance criteria’s and Process Flow diagrams using TFS, and MS Visio.
• Entered and updated Epics and Stories onto TFS ahead of sprint iterations.
• Validated/tested deliverables against acceptance criteria.
• Managed and maintained strong relationships with key stakeholders across all business functions.
• Worked closely with business representatives, end users, 3rd parties and impacted stakeholders.
• Used MS Visio and Balsamiq to create Wireframes and Mockups changing the visual foxpro based UI to a web based UI
• Queried databases to find relevant information and better understand goings-on behind the scenes.
• Facilitated the agile scrum process as scrum master and pseudo product owner.

Confidential, Atlanta, Georgia

Business Analyst

Responsibilities:

• Elicited stakeholder feedback and converted requirements into business-ready solutions using tools such as MS Visio, Balsamiq, and Adobe.
• Performed technical analysis using tools such as SQL querying to troubleshoot issues, identify root cause, and execute maintenance operation.
• TEMPEffectively, consistently, and proactively communicated issue status, and related information to cross-functional teams and at all levels.
• Created wireframe designs and mockups for web applications and workflow solution which ultimately increased efficiency, reduced document management cost.
• Elicited requirements and provided technical, analytical, testing, and implementation support to new and existing interfaces.
• Supported the full span of the software development lifecycle from detailed business analysis, designing user interface design, user stories, use cases, writing business and technical requirements, implementing, testing and software quality assurance (SQA) in an Agile environment.
• Conducted test and acceptance, identified functional requirements, and detailed documentation describing the Process Improvements and the Work flow Chart and Diagram associated with the Process Flow.
• Created cross-functional flowcharts using MS Visio to map the process and visualize interactions and relationships between the various departments in the organization.

Confidential, Atlanta, Georgia

Project Support Associate

Responsibilities:

• Identified "bottlenecks" and implemented new and improved processes and policies.
• Developed metrics to determine inefficiencies and areas for improvement using data from Google analytics.
• Used surveys to gather information from customers and staff which was used in redesigning and functional requirements for the company's website.
• Conducted benchmarking against other key players in the industry both regionally and nationwide and made recommendations for best practice based on observations in the area of operations, marketing, and cost cutting such as diminutive value claims and loss of use claims.